Ventura Lofts Apartments

I had lived in Ventura Loft for almost 3 years and the first 2 years were fine, but how it was mentioned in previous posts office management changed every year and things got worse. I also would like to warn everybody before to agreeing to non-refundable deposit (approx. $138) which should be applied for cleaning and other stuff after you move out, however, it was just throwing money. After you move out they are expecting you to provide absolutely a new apartment without holes, scratches, spots and etc. I have 2 small kids and left small minor scratches on the wall which are fixed. They permitted us to hang curtains and pictures on the wall when we were moving in, now they are claiming the holes there. When I was notified about outstanding fee to be paid as a result of painting walls and etc., I requested them to provide pictures as an evidence; however, they didn't send any bills and pictures to me what they did…They sent information to collection company directly without letting me know. This is totally unprofessional and unacceptable approach…

I did an extensive search looking for where to live in Houston relocating from Austin. I couldn't be happier with Ventura Lofts. Besides the obvious, beautiful property, loaded with amenities, the staff is fantastic. I am always hesitant will the hospitality rub off but all needs are addressed immediately. I am so glad recycling is encouraged here and the complimentary blue bags to recycle. The property will speak for itself so let me compliment my Leasing Agent Wendy, and since then all who I have personally interacted. More than once each - Anita the Property Manager, Bree the Assistant Property Manager, and Chase also Leasing Agent. Thank you for reassuring me on a customer service perspective, I made the right decision! Phillip

Good apartment, but be careful of noting every minute detail on the move-in form

The office staff at Ventura are very helpful and timely in their response to questions/concerns; particularly Wendy and Anita. They certainly help make my time at this complex much more comfortable and homey.

I have lived at Ventura for 20 months and am moving out as I am buying property. I would like to say a special thank you to the office staff, in particular Wendy. Wendy initially showed us around and helped with setting up our lease. She has been so helpful throughout my time at Ventura responding efficiently and quickly to any issues we have had. (In fact I now consider Wendy my friend). Bree also is very helpful although she is more back office staff, if the front staff are not available she will quickly help out. Thank you Wendy and Bree. The maintenance staff are excellent, so friendly and efficient. Always a smile and a good morning as you pass them. If something needs attention, you report it in the morning and usually by afternoon it has been dealt with.

The two office staffs are very nice and helpful. Wendy and Gail both are available in office any time we go there. Everything is done so quick and efficient . I have been living in this complex for 6 months and I am so happy with the amenity and office staffs specially Wendy and Gail.

The complex had a change in management during my time there and the new manager has no respect for the law or a person's lease. She claims that she was enforcing policies already in place but there was no addendum in my lease for them. One amenity is the theater room, as well as a gym. She started a policy, without notice, that to use the theater after hours you must put up a 500.00 deposit. She said it was the rule all along but again, nothing in my lease and that was never mentioned to me. One morning I received a note on my door about the trash being placed in a bag outside the door. Again, I was given nothing that said to do anything but put it outside the door. Now I was facing a fine of $50.00 for putting the bag out instead of using the trash can. No warning of putting the rule into effect, just WHAM, here it is deal with it. I asked to move from a two bedroom to a one bedroom and the manager told me in front of other that even if she had a one bedroom she would not approve the move because she has too many two bedrooms empty. Lastly, I stupidly parked in a handicapped spot inside the gates. I have a sticker for the complex but am not handicapped. When I woke in the morning my car was gone. They towed it. No warning. Nothing. Be warned. She makes up the rules as she goes.