The Henry at Jones Road

The gate works for the most part, and if it isnt- it does not stay broken for long. very strict with the rent in regard to late payments. but the office has still always been ready to help me in any way they can to solve any issues. been here for 4 months so far and have called for maintenance zero times. Nothing has broken in my apartment, and everything was exactly as described. planning to renew in September for sure.

If I could give 0 stars, I would. I moved to TX from MS in July. Blanca had us sold on the complex, she wasn’t pushy on us moving in and at the time it felt right. Shortly after going back home until we moved, we called countless amount of times and couldn’t get anyone on the phone. After calling so many times, the number would eventually go to another apartment complex for some odd reason. We finally got someone on the phone a week before moving to TX and found out we were ready to move it! Exciting right ? WORST MISTAKE EVER! They changed management without letting their residents know, their communication SUCKS; no one can stop what their doing to come to the office every time there’s a problem, but thanks to them, you have to because they don’t answer the phone. They make a lot of excuses for people that are suppose to be management. There is a lot more information that I can’t disclose, but PLEASE do not waste your time and MONEY here. Long story short, my roommate and i moved out and took the lost. I DO NOT RECOMMEND ANYONE TO MOVE HERE! Hate is a strong word, but I truly HATE I moved there.

After my deployment I needed a place to stay and I knew I didn’t want to return to the Abbey at Jones Apartment, because of poor customer service (good news now staffing lol). So, I did some research and came across The Reserve at Jones Road. I am not one to go by reviews so I personally visited the complex myself. Mrs. Blanca at the apt complex was truly an amazing Leasing Assistant. She made the application process pleasant by answering any question I may have had in a prompt manner. She is always very helpful and her kind-calming spirit helps to make what can be a stressful time for an individual feel at easy. My experience with this apartment complex current staff has been wonderful. Also I am glad to see Miss Tiffany as the apartment manager. She has been here for few months and has made some great changes. For example: Giving reminders bout rent, and incorporating event activities that can focus on enjoyable team building games or projects that strengthen the communal bond among residents. The 2 bed 2 bath that I toured and currently occupy is very spacious! I really like the updated granite Countertops and Built in Computer desk for office space. 11/06/2019 staffing makes this a 5 Star apt complex for sure.

1. Failed to notify me at 60 days out from my lease date renewal. Section 36.1D of the lease I signed with this property stated “If we require you to give us more than 30 days written notice to move out before the end of the Lease term, we will give you 1 written reminder not less than 5 days nor more than 90 days before your deadline for giving us your written move-out notice. If we fail to give a reminder notice, 30 days’ written notice to move-out is required.” They failed to give me a reminder, and refused a 30-day notice. 2. Month to month fee not communicated. After not allowing me to leave my lease they added a month to month fee to my rent that wasn’t communicated through mail or in my lease. 3. Took possession of my apartment while I was still paying rent.They took possession of my apartment while I was still paying rent so they could start getting it ready for the next tenant. This was done without informing me. 4. Missing possessions – When they took possession of my dwelling, they sent different contractors into my unit to restore it. They left the front door unlocked and boxes I left behind with business computer equipment in them went missing. I reported this to the community and still have not gotten my stuff back. 5. No return of deposit. The apartment was left in very good condition, and I payed professionals to clean the unit before leaving. I still did not receive my deposit back. I was told by management that my deposit has been sent out however a month later I still have not received it. I have emailed the staff about this with concern. 6. Hung up in my face. The staff here hung up in my face at one point when I brought these problems to their concern. Very unprofessional. Bunch of empty promises and lies. The old management was not like this.

I’ve been here for over 4 years and the new management staff lies about coming to fix things in the apartment. My sink broke and they fixed it but left it trashed and glue everywhere. I needed my walls painted again and they gave me paint to paint it myself. I wouldn’t recommend these apartments to anyone.

With so many options in the area for apartments I was very pleased to find one that fits all the needs of my corporate traveler. Great staff! Ruha has been incredible .. from first meeting and tour to the extra mile and personal touch which is a welcome addition these days. Highly recommend this property on many levels. Thank you for making this and easy reservation for my client.

I toured here twice! When I came back the girl in the office Lizzey and the manager remembered me! She remembered what apartment location I wanted, where I worked and asked me about my daughter and her dance competition we talked about. The apartments I have lived in for over a year don’t even know my last name or what apartment I live in. I can’t wait to move here.

We moved in after our house flooded because of Harvey and it has been a great place to call home. The apartments are spacious and very nicely designed. Huge master closet! The property is clean and well maintained. It is a small gated community and I have always felt safe here. The management team is great! They've always been caring and helpful. Oh and I love the garbage valet! No more schlepping bags to the dumpster. Just leave it outside my door in the evening and it magically disappears! Thank you T.R.A.J.R. for being a great home away from home.

It's a good place to live. Small and private with only 4 buildings, but put together pretty nicely. Management and Maintenance are prompt on solving problems and maintenance issues.

I moved from California at the beginning of the year and Lizzy made the process for me extremely easy. Our communication on all the proper paperwork I needed was precise. Moving halfway across the country can be hard enough, and I was grateful no hiccups arose in the process. I love the layout of the apartment and the smaller size of the community. It's always relatively quiet and has plenty of parking. I would recommend them to anyone after only being here a month. Thanks again Lizzy and the rest of the assertive staff!

I love love living here at The Reserve!!! The staff is awesome. clean place to live very quiet and peaceful.

The results of placing untrained staff to manage a complex - rotating incompetent staff and poor customer service that the residents feel. I lived on a this very clean quite property for two years. Currently (July 2016), the pool, gym and walkways are dirty and the security cameras no-longer work! maintenance requests were once completed within 24hours - the new manager says current expected wait time in is 3 days!. The reason I was aware to the staff change was the general lack of property upkeep and customer service. Within two months of new management staff!. I loved my apartment, but can not continue to live with sure poor customer service.

Friendly management, quiet environment, Fast maintenence

Love the complex everybody in the office are so nice and friendly and very helpful every time I call in for service they do it the next day best apartment I have lived at so far, I love the fact that the maintenance guy is power washing the concrete every Monday.

Nice apartments, nice kitchen,loud traffic,priced pretty high, overall good experience staff is wonderful and always ready to help