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  • Primary Photo - Portola on Russell
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Tour Options: In-Person

Language: English

Closed Today

View All Hours Office Hours Monday - Friday, 9am - 6pm Saturday, 10am - 5pm Sunday, Closed

Portola on Russell media gallery Unit
call 725-373-2737
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Nevada Clark County Las Vegas Spring Valley Portola on Russell

Portola on Russell

9620 W Russell Rd, Las Vegas, NV 89148 Property Website

4.7 (9 reviews)

Property Rating

4.7
Great
Out of 5

4.7 Blended Score

See all 9 Renter Reviews

How Is This Rating Determined?

Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.

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725-373-2737
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  • Total Monthly Price

    $1,374 - $2,055

  • Bedrooms

    1 - 3 bd

  • Bathrooms

    1 - 2 ba

  • Square Feet

    796 - 1,290 sq ft

Portola on Russell
Property Management Company Logo
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FREE RENT!!! From $1,875 off to $2,700 of Rent Free!!! Call or come tour for more details!!

FREE RENT!!! From $1,875 off to $2,700 of Rent Free!!! Call or come tour for more details!!

Pricing & Floor Plans

filter results by bedrooms
Cost Calculator: Estimate your monthly and one-time fees.
Hacienda $1,442 – $1,562 Total Monthly Price
1 Bed 1 Bath 859 Sq Ft
2 Available units
Unit
Total Price
Sq Ft
Availability
Unit Details
  • Unit AUCPPW
    price $1,442
    Unit Special
    square feet 859
    availibility Now
  • Unit AUCMHA
    price $1,562
    Unit Special
    square feet 859
    availibility Dec 5
Stardust $1,374 – $1,797 Total Monthly Price
1 Bed 1 Bath 796 Sq Ft
5 Available units
Unit
Total Price
Sq Ft
Availability
Unit Details
  • Unit AUCPHH
    price $1,461
    Unit Special
    square feet 796
    availibility Nov 6
  • Unit AUCMEU
    price $1,461
    Unit Special
    square feet 796
    availibility Nov 7
  • Unit AUCPJK
    price $1,561
    Unit Special
    square feet 796
    availibility Nov 10
  • Unit AUCMEY
    price $1,374
    square feet 796
    availibility Dec 10
  • Unit AUCPHU
    price $1,797
    square feet 796
    availibility Dec 23

The Riviera $1,514 – $1,739 Total Monthly Price
2 Beds 2 Baths 1,038 Sq Ft
8 Available units
Unit
Total Price
Sq Ft
Availability
Unit Details
  • Unit AUCPUY
    price $1,514
    Unit Special
    square feet 1,038
    availibility Now
  • Unit AUCPLD
    price $1,614
    Unit Special
    square feet 1,038
    availibility Now
  • Unit AUCPLU
    price $1,614
    Unit Special
    square feet 1,038
    availibility Now
  • Unit AUCPCZ
    price $1,614
    Unit Special
    square feet 1,038
    availibility Now
  • Unit AUCPZG
    price $1,614
    Unit Special
    square feet 1,038
    availibility Now
  • Unit AUCMDW
    price $1,663
    Unit Special
    square feet 1,038
    availibility Now
  • Unit AUCPKJ
    price $1,713
    Unit Special
    square feet 1,038
    availibility Dec 16
  • Unit AUCMKT
    price $1,739
    Unit Special
    square feet 1,038
    availibility Jan 10, 2026

Lady Luck $1,637 – $2,050 Total Monthly Price
2 Beds 2 Baths 1,131 Sq Ft
8 Available units
Unit
Total Price
Sq Ft
Availability
Unit Details
  • Unit AUCPXZ
    price $1,637
    Unit Special
    square feet 1,131
    availibility Now
  • Unit AUCPLH
    price $1,663
    Unit Special
    square feet 1,131
    availibility Now
  • Unit AUCMXX
    price $1,663
    Unit Special
    square feet 1,131
    availibility Now
  • Unit AUCMXT
    price $1,663
    Unit Special
    square feet 1,131
    availibility Now
  • Unit AUCMWU
    price $1,663
    Unit Special
    square feet 1,131
    availibility Now
  • Unit AUCPTZ
    price $2,050
    Unit Special
    square feet 1,131
    availibility Nov 7
  • Unit AUCPZC
    price $1,912
    Unit Special
    square feet 1,131
    availibility Dec 6
  • Unit AUCMYZ
    price $1,912
    Unit Special
    square feet 1,131
    availibility Jan 10, 2026

The Dunes $2,055 Total Monthly Price
3 Beds 2 Baths 1,290 Sq Ft
1 Available unit
Unit
Total Price
Sq Ft
Availability
Unit Details
  • Unit AUCPPJ
    price $2,055
    square feet 1,290
    availibility Dec 10
Hacienda $1,442 – $1,562 Total Monthly Price
1 Bed 1 Bath 859 Sq Ft
2 Available units
Unit
Total Price
Sq Ft
Availability
Unit Details
  • Unit AUCPPW
    price $1,442
    Unit Special
    square feet 859
    availibility Now
  • Unit AUCMHA
    price $1,562
    Unit Special
    square feet 859
    availibility Dec 5
Stardust $1,374 – $1,797 Total Monthly Price
1 Bed 1 Bath 796 Sq Ft
5 Available units
Unit
Total Price
Sq Ft
Availability
Unit Details
  • Unit AUCPHH
    price $1,461
    Unit Special
    square feet 796
    availibility Nov 6
  • Unit AUCMEU
    price $1,461
    Unit Special
    square feet 796
    availibility Nov 7
  • Unit AUCPJK
    price $1,561
    Unit Special
    square feet 796
    availibility Nov 10
  • Unit AUCMEY
    price $1,374
    square feet 796
    availibility Dec 10
  • Unit AUCPHU
    price $1,797
    square feet 796
    availibility Dec 23

The Riviera $1,514 – $1,739 Total Monthly Price
2 Beds 2 Baths 1,038 Sq Ft
8 Available units
Unit
Total Price
Sq Ft
Availability
Unit Details
  • Unit AUCPUY
    price $1,514
    Unit Special
    square feet 1,038
    availibility Now
  • Unit AUCPLD
    price $1,614
    Unit Special
    square feet 1,038
    availibility Now
  • Unit AUCPLU
    price $1,614
    Unit Special
    square feet 1,038
    availibility Now
  • Unit AUCPCZ
    price $1,614
    Unit Special
    square feet 1,038
    availibility Now
  • Unit AUCPZG
    price $1,614
    Unit Special
    square feet 1,038
    availibility Now
  • Unit AUCMDW
    price $1,663
    Unit Special
    square feet 1,038
    availibility Now
  • Unit AUCPKJ
    price $1,713
    Unit Special
    square feet 1,038
    availibility Dec 16
  • Unit AUCMKT
    price $1,739
    Unit Special
    square feet 1,038
    availibility Jan 10, 2026

Lady Luck $1,637 – $2,050 Total Monthly Price
2 Beds 2 Baths 1,131 Sq Ft
8 Available units
Unit
Total Price
Sq Ft
Availability
Unit Details
  • Unit AUCPXZ
    price $1,637
    Unit Special
    square feet 1,131
    availibility Now
  • Unit AUCPLH
    price $1,663
    Unit Special
    square feet 1,131
    availibility Now
  • Unit AUCMXX
    price $1,663
    Unit Special
    square feet 1,131
    availibility Now
  • Unit AUCMXT
    price $1,663
    Unit Special
    square feet 1,131
    availibility Now
  • Unit AUCMWU
    price $1,663
    Unit Special
    square feet 1,131
    availibility Now
  • Unit AUCPTZ
    price $2,050
    Unit Special
    square feet 1,131
    availibility Nov 7
  • Unit AUCPZC
    price $1,912
    Unit Special
    square feet 1,131
    availibility Dec 6
  • Unit AUCMYZ
    price $1,912
    Unit Special
    square feet 1,131
    availibility Jan 10, 2026

The Dunes $2,055 Total Monthly Price
3 Beds 2 Baths 1,290 Sq Ft
1 Available unit
Unit
Total Price
Sq Ft
Availability
Unit Details
  • Unit AUCPPJ
    price $2,055
    square feet 1,290
    availibility Dec 10
* Price shown is total price based on community-supplied monthly required fees. Excludes user-selected optional fees and variable or usage-based fees and required charges due at or prior to move-in or at move-out. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice.
* Square footage definitions vary. Displayed square footage is approximate.

Fees and Policies

The fees below are based on community-supplied data and may exclude additional fees and utilities. Use the Cost Calculator to add these fees to the base price.

  • One-Time Basics
    • Due at Application
      • Application Fee Per Applicant
        $70
    • Due at Move-In
      • Administrative Fee
        $300
  • Dogs
      Max of 2, 35 lbs. Weight Limit, Pet interview
      Restrictions:
      Breed restrictions apply to but are not limited to American Pit bulls-Rottweilers-Akitas-Cane Corsos-Presa Canarios-Bull Mastiffs-Staffordshire Terriers-Dobermans-German Shepherds-Boxers-Malamutes-Huskies-Dalmatians-Chow Chows-Fila Brasileiros.
      Read MoreRead Less
      Comments
      Pets are welcome - Interview is Required. Visiting pets are not authorized for any length of time.
      Read MoreRead Less
    • Cats
        Max of 2, Pet interview
        Comments
        Pets are welcome - Interview is Required. Visiting pets are not authorized for any length of time.
        Read MoreRead Less
      • Carport

      Property Fee Disclaimer: Based on community-supplied data and independent market research. Subject to change without notice. May exclude fees for mandatory or optional services and usage-based utilities.

      Details

      Lease Options

      • 5 - 15 Month Leases
      • Short term lease

      Property Information

      • Built in 2001
      • 241 units/2 stories

      Matterport 3D Tours

      Lady Luck - 1131SF
      1/5

      About Portola on Russell

      Welcome home to Portola on Russell Apartments. Discover our stunning remodeled apartment community perfectly nestled the Southwest Las Vegas, one of the most desirable areas to live and work. We invite you to surround yourself with beautiful trees, acres of lush landscaping and indulge in the luxury of beautiful, upscale modern living at affordable prices. Discover five spacious, thoughtfully designed one, two and three bedroom modern apartments. Each space is wonderfully up to date features such as; modern flat paneled cabinetry, white subway tile back splashes, stylish grey countertops, durable wood laminate flooring, energy efficient stainless steel appliances and more. Come take a peek and see what’s new. Schedule a tour today.

      Portola on Russell is an apartment community located in Clark County and the 89148 ZIP Code. This area is served by the Clark County attendance zone.

      Unique Features

      • Corn Hole
      • Putting Green
      • Volley Ball

      Contact

      View Property Website
      Language: English
      Closed Today
      • Monday - Friday, 9am - 6pm
      • Saturday, 10am - 5pm
      • Sunday, Closed
      Property Management Company Logo

      Community Amenities

      Pool

      Fitness Center

      Playground

      Clubhouse

      Business Center

      Grill

      Gated

      24 Hour Access

      Property Services

      • Package Service
      • Maintenance on site
      • Property Manager on Site
      • 24 Hour Access
      • Pet Play Area

      Shared Community

      • Business Center
      • Clubhouse
      • Multi Use Room
      • Breakfast/Coffee Concierge
      • Walk-Up

      Fitness & Recreation

      • Fitness Center
      • Spa
      • Pool
      • Playground
      • Volleyball Court
      • Putting Greens

      Outdoor Features

      • Gated
      • Courtyard
      • Grill
      • Picnic Area
      • Dog Park

      Apartment Features

      Washer/Dryer

      Air Conditioning

      Dishwasher

      High Speed Internet Access

      Walk-In Closets

      Granite Countertops

      Microwave

      Refrigerator

      Highlights

      • High Speed Internet Access
      • Washer/Dryer
      • Air Conditioning
      • Heating
      • Ceiling Fans
      • Cable Ready
      • Storage Space
      • Tub/Shower
      • Wheelchair Accessible (Rooms)

      Kitchen Features & Appliances

      • Dishwasher
      • Disposal
      • Granite Countertops
      • Stainless Steel Appliances
      • Kitchen
      • Microwave
      • Range
      • Refrigerator

      Model Details

      • Carpet
      • Vinyl Flooring
      • Vaulted Ceiling
      • Views
      • Walk-In Closets
      • Balcony
      Location Get Directions
      Schools Restaurants Groceries Coffee Banks Shops Fitness
      Amenities
      • Package Service
      • Maintenance on site
      • Property Manager on Site
      • 24 Hour Access
      • Pet Play Area
      • Business Center
      • Clubhouse
      • Multi Use Room
      • Breakfast/Coffee Concierge
      • Walk-Up
      • Gated
      • Courtyard
      • Grill
      • Picnic Area
      • Dog Park
      • Fitness Center
      • Spa
      • Pool
      • Playground
      • Volleyball Court
      • Putting Greens
      • Corn Hole
      • Putting Green
      • Volley Ball
      • High Speed Internet Access
      • Washer/Dryer
      • Air Conditioning
      • Heating
      • Ceiling Fans
      • Cable Ready
      • Storage Space
      • Tub/Shower
      • Wheelchair Accessible (Rooms)
      • Dishwasher
      • Disposal
      • Granite Countertops
      • Stainless Steel Appliances
      • Kitchen
      • Microwave
      • Range
      • Refrigerator
      • Carpet
      • Vinyl Flooring
      • Vaulted Ceiling
      • Views
      • Walk-In Closets
      • Balcony
      Expenses
      Recurring
      Cat Rent $45
      Dog Rent $45
      One-Time
      Cat Fee $400
      Dog Fee $400
      Office Hours
      Monday 9am - 6pm
      Tuesday 9am - 6pm
      Wednesday 9am - 6pm
      Thursday 9am - 6pm
      Friday 9am - 6pm
      Saturday 10am - 5pm
      Sunday Closed
      725-373-2737
      Neighborhood

      Just two miles west of the famous Las Vegas Strip, Spring Valley is a mostly residential neighborhood containing strip malls and wide roads that connect suburban Las Vegas to the Strip.

      Renting in Spring Valley affords you the opportunity to practice your golf swing at Spanish Trail Country Club, make a splash at Wet 'n' Wild Las Vegas, perform an ollie at Desert Breeze Skate Park, skate at the Las Vegas Ice Center, score deals at Rainbow Springs Shopping Center, and taste the delicious offerings at Pier 215. Red Rock Canyon National Conservation Area is nearby Spring Valley, presenting a variety of trails and scenic views.

      Convenient to the 215 and I-15 as well as McCarran International Airport, commuting and traveling from Spring Valley is a breeze.

      Learn more about living in Spring Valley 
      Education
      Colleges & Universities Distance
      Colleges & Universities Distance
      Southern Nevada, Charleston
      Drive: 17 min 8.9 mi
      Nev. State Coll., Shadow Lane
      Drive: 21 min 12.8 mi
      UNLV
      Drive: 18 min 13.1 mi
      Roseman University
      Drive: 21 min 14.9 mi
      Portola on Russell is within 17 minutes or 8.9 miles from Southern Nevada, Charleston. It is also near UNLV and Nev. State Coll., Shadow Lane.
      Schools
      • Public Schools
      • Private Schools
      Kathy L. Batterman Elementary School
      Public Elementary School
      Grades PK-5
      664 Students
      Attendance Zone
      Victoria Fertitta Middle School
      Public Middle School
      Grades 6-8
      1,243 Students
      Attendance Zone
      Beacon Academy Of Nevada
      Charter High School
      Grades 9-12
      405 Students
      Nearby
      Durango High School
      Public High School
      Grades 9-12
      2,330 Students
      Attendance Zone
      Merryhill Elementary School
      Private Elementary School
      Grades K-5
      95 Students
      Nearby
      Kids Turf Academy Center
      Private Elementary School
      Grades PK-1
      Nearby
      Spring Valley Christian Academy
      Private Elementary, Middle & High School
      Grades K-11
      44 Students
      Nearby
      Bishop Gorman High School
      Private High School
      Grades 9-12
      1,474 Students
      Nearby
      School data provided by The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.

      View GreatSchools Rating Methodology


      Data provided by GreatSchools.org © 2025. All rights reserved.
      Transportation

      Transportation options available in Las Vegas include Mgm Grand Station, located 8.8 miles from Portola on Russell. Portola on Russell is near Harry Reid International, located 11.7 miles or 16 minutes away, and Boulder City Municipal, located 31.4 miles or 41 minutes away.

      Transit / Subway Distance
      Transit / Subway Distance
      Mgm Grand Station
      Drive: 16 min 8.8 mi
      Bally's/Paris Las Vegas Station
      Drive: 17 min 9.4 mi
      Flamingo/Caesars Palace Station
      Drive: 18 min 9.7 mi
      Harrah's/Imperial Palace Station
      Drive: 19 min 10.0 mi
      Las Vegas Convention Center Station
      Drive: 19 min 11.5 mi
      Airports Distance
      Airports Distance
      Harry Reid International
      Drive: 16 min 11.7 mi
      Boulder City Municipal
      Drive: 41 min 31.4 mi
      Somewhat Walkable
      51
      Walk Score®
      Out of 100
      You might be able to get out and walk when living in this area. Some errands can be accomplished on foot, but for others you’ll need a car.
      Some Transit
      38
      Transit Score®
      Out of 100
      You'll likely want a car when living in this area since it has few transit options.
      Somewhat Bikeable
      40
      Bike Score®
      Out of 100
      You might be able to find places to ride your bike in this area, but you’ll most likely want your car for most errands.
      -
      -
      Soundscore™
      Out of 100

      Traffic:

      -

      Airport:

      -

      Businesses:

      -

      Score provided by

      Scores provided by  and

      Score provided by

      Points of Interest

      Time and distance from Portola on Russell.

      Shopping Centers Distance
      Shopping Centers Distance
      9775 W Russell Road
      Walk: 4 min 0.2 mi
      Russell Crossings
      Walk: 6 min 0.4 mi
      Russell Square
      Walk: 7 min 0.4 mi
      Portola on Russell has 3 shopping centers within 0.4 mile, which is about a 7-minute walk. The miles and minutes will be for the farthest away property.
      Parks and Recreation Distance
      Parks and Recreation Distance
      Shark Reef at Mandalay Bay
      Drive: 15 min 7.7 mi
      Springs Preserve
      Drive: 22 min 12.2 mi
      Red Rock Canyon National Conservation Area
      Drive: 21 min 13.2 mi
      UNLV Arboretum
      Drive: 18 min 13.7 mi
      Spring Mountain Ranch State Park
      Drive: 26 min 15.3 mi
      Portola on Russell has 5 parks within 15.3 miles, including Shark Reef at Mandalay Bay, UNLV Arboretum, and Red Rock Canyon National Conservation Area.
      Hospitals Distance
      Hospitals Distance
      Southern Hills Hospital and Medical Center
      Drive: 3 min 1.6 mi
      Orthopedic Specialty Hospital of Nevada
      Drive: 3 min 2.0 mi
      Saint Rose Dominican Hospitals - San Martin Campus
      Drive: 6 min 3.6 mi
      Portola on Russell has 3 hospitals within 3.6 miles, the nearest is Southern Hills Hospital and Medical Center which is 1.6 miles away and a 3 minute drive.
      Military Bases Distance
      Military Bases Distance
      Nellis Air Force Base
      Drive: 43 min 26.4 mi
      Portola on Russell is 26.4 miles and a 43 minute drive from Nellis Air Force Base.
       
       

      Property Ratings at Portola on Russell

      How Is This Rating Determined? How Is This Rating Determined? Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

      Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.
      4.7
      Great
      Out of 5

      4.7 Blended Score

      9 Renter Reviews

      Share details of your own experience with this property

      Sort By
       
      • Most Recent
      • Most Helpful
      • Rating Low-High
      • Rating High-Low
      1. ...
      2. ...
      2/15/25
      Property and Manager amazing

      I’m a bit bummed but still need to leave a review. I visited this property today as a future resident and Chuck was absolutely amazing! He was willing to go above and beyond. The property itself was immaculate and well taken care of. It was sooo quiet and felt homie. If you’re looking you should look here. I haven’t left a review on any of the properties I’ve visited but this one surely deserves one. I was not approved due to a recently closed bankruptcy, but hopefully you’d like to make this your home.

      Property Manager at Portola on Russell, Responded To This Review

      Thank you for the rave review and special staff shout-out! We will be sure to pass along your kind words to our team. We couldn't be happier that you decided to call Portola on Russell home! Our staff is always happy to help should you ever require any assistance. Feel free to stop by the leasing office or give us a call!

      1/20/23
      CRIMINAL ACTIVITY

      BEWARE! There is a lot of car's getting broken into and my car just got stolen in front of my apartment!

      5/31/22
      Great team of REAL PEOPLE

      Professional, Courteous, Efficient- a real people person, best describes our new assistant manager here at the The Russell/Portola Apartments. If there ever was a vacancy, if I could recommend for Manager, it would be Ms. Lezlie. (that is what I call her) It's unfortunate she has not been here all along but she is so well valued and appreciated. James our porter is a super star. He maintains the grounds in PURE EXCELLENCE! He is temperament is always even keeled and he is very much a man of virtue when it comes to his work. We need more Porters like him. He is a great hire. Claudio our maintenance technician is a super star. Not only is he a great person, extremely professional, timely, and a man of his word. I have had several situations that needed maintenance attention and I can always count on him in taking care of the matters. Thank you for hiring him. You'll never regret it. I speak not only on my behalf, but other tenants in the building with whom I have spoken and can attest to what I am saying. I will actually stay here NOW. Respectfully, Ms. Shirley Maxwell.

      Property Manager at Portola on Russell, Responded To This Review

      We are so pleased to read that you love living here at The Russel and that your experiences with our team have been nothing but positive. Have we mentioned how happy we are to have you as a resident? Thank you so much for the 5-star review! Sincerely, Patrice M., Community Manager TheRussellMGR@cushwake.com

      11/2/21
      Would Give 0 Stars if I Could

      This place has been well below standard since I moved in, they waited until my move in day to tell me my unit wasn't ready and subsequently rushed the renovation so there was floor adhesive in all the corners, missing baseboards, water was not hooked up, the list could continue forever. The walls / insulation in these units is so thin you can hear your neighbors (below and on the sides) speaking at a normal volume, and obviously when they have constantly barking dogs or are fighting all the time, you'll have a front row seat willingly or not. The power bills here spike greatly because the units cant hold their temperature due to the cheap materials used to construct. The exterior of the property always has trash everywhere, outside the doors, in the alleys by the dumpsters, anywhere people who are too lazy, just throw it. People just let their dogs crap on the sidewalks and it will remain there for days/weeks. The management in this complex has always been hands off, if there's ever an issue with the common area they will blame it on the HoA and wait long beyond a reasonable amount of time to fix it, or just never fix it at all and pass the bill on to the customers, as in the case of the broken sprinkler systems wasting water. At the time of this review my *secured* gate has been open for 10 weeks straight. When it comes to issues with neighbors they will either outright lie and tell you they can't issue any warnings or just not address the issue at all and leave it up to the neighbors to go to war themselves. The only bright spot in this whole management staff is the maintenance, they are really friendly and will address your issues as fast as they can, however they are constantly undermined by the management staff, either by sending them to the wrong units or just by having two guys to service the entire complex. If you are considering moving here, PLEASE reconsider living any where else. They were just recently bought by new owners and the staff they placed isn't just incompetent, they go out of their way to make it difficult to do anything, including pay rent. If you are looking for a place that is either managed well, has a good community, or will just be worth the money in general this is not the one. . Kris, Unit 2018

      Property Manager at Portola on Russell, Responded To This Review

      Thank you for sharing your review with us, Kris. Our team strives to provide an enjoyable community for all, so we’re disappointed to read that you’ve experienced the contrary. Let's take some time to turn that around! Our team is always available to you, so please come by our office so we'll have the opportunity to make your time here more pleasant! Sincerely, Jeffrey A., Community Manager TheRussellMGR@cushwake.com

      6/29/19
      Horrible!!

      These apartments are run down and have old appliances that break easily because they're all rigged. Horrible unprofessional management that ignores every request. I have now called and visited the front office for them to fix the light in my kitchen for 5 days and no one has even attempted to call me or try to fix it. Don't rent here! Save yourself the stress and your money. I myself can't wait to get put of here. This place is a joke!

      Property Manager at Portola on Russell, Responded To This Review

      Thank you for taking the time to voice your concerns. We are disappointed to hear that you are not satisfied with our community or your floor plan because we aim to uphold excellence. We are grateful to have your feedback so that our team is aware of the areas that need improvement, but we sincerely apologize for letting you down. Given the opportunity, we would like to make this up to you and improve your experience. We invite you to reach out to our property manager directly via TheRussellMGR@pinnacleliving.com so that we may address your concerns as well as look into any pending maintenance requests. We hope to connect soon!

      6/19/19
      Words will never be enough

      So my husband and I are making our new move to Vegas. As he is about to finish his nursing school. We both decided to move back west as we previously lived in California. We were in Vegas for 4 days and on our last day we decided to take a look at a bunch of apartments. We saw 4 and The Russell was the 1st one we looked at. For some reason we keep thinking about this place. There was something about it that we really liked. From the minute that we walked in to the office. We were greeted by Rachel. She gave us a tour of the main lobby/pool and amenities. Then we walked in to the model apartment and I was speechless. Brand new everything. The grounds are well kept and it’s very secure and safe. It’s very convenient to pretty much everything. Few minutes away from downtown without the hustle and bustle. It’s very suburban. Most importantly the customer service. Words are not enough to express our thankfulness to Rachel. She worked really hard for us. She was very helpful, informative with a heart of gold. From the minute we walked in to approval. From the on point communication. We are very thankful. Highly recommended. Rachel Thank you again for everything for that amazing customer service and for being so patient with us. Amazing staff/clean apartments/Good Amenities / Convenient to everything/ peaceful and quiet. It doesn’t get any better than that - Matt and Ed ...This is home

      Property Manager at Portola on Russell, Responded To This Review

      Thank you for the wonderful review of The Russell! First off, we are truly grateful for your consideration of our community during your hunt for a new home. We know how long the journey can be and we are ecstatic that we made it easier for you and your loved one! In addition, we are overjoyed to hear about your phenomenal tour with Rachel. She is truly an all-star on the team and we are pleased to read that she provided you with 5-star service. We are so honored that our amenities and grounds blew you away. Lastly, Our team truly takes pride in cultivating a warm and welcoming community for all of our residents, so we have faith that you will love your time here. Welcome home!

      3/15/17
      CRIMINAL OPERATIONS

      DO NOT RENT HERE. THE UNITS ARE RUN DOWN, THE MANAGEMENT STAFF ARE NOT HELPFUL AND THE "LEASE" IS A SCAM TO GET YOU INTO A CONTRACT THAT IN ESSENCE DOES NOT MEAN ANYTHING AS THEY THEN CONVERT YOU TO MONTH TO MONTH IS YOU DO NOT GIVE A 60 DAY NOTICE BEFORE YOUR LEASE EXPIRES....READ THE FINE PRINT.....LOTS OF PROMISES , NEVER FULFILLED 1. DRYER NEVER DRIED CLOTHES 2. NEVER RECEIVED MARKETING "GIFT" 3. REPAIRS NEVER COMPETED UPON MOVE IN 4. SHODDY WORKMANSHIP INTERIOR APARTMENT 5. CARPETS AND APARTMENT REEKED OF SMOKE 6. SIGNED 1 YEAR LEASE THAT REQUIRES 60 DAY NOTICE, OTHERWISE THEY KEEP CHARGING YOU AND WONT LET YOU OUT OF PAYING FOR EMPTY APARTMENT 7. NON-RESPONSIVE MANAGEMENT BLAMES CORPORATE OFFICE 8. PROPERTY SECURITY GATES BROKEN ENTIRE YEAR I LIVED HERE

      Property Manager at Portola on Russell, Responded To This Review

      Chapel Hill Apartments Management Team wants you to know that we care!! We are certainly sorry to see that your stay with us appears to be ending on such a sour note. Especially, since the goal is always to provide the most enjoyable environment for everyone to call home!! It is important to know that most all apartments and property management companies, require a standard Notice to Vacate. We do our best to ensure our residents are informed both verbally and in writing to avoid any confusion. Our agreement actually has three different locations within our lease agreement which specifically outlines this responsibility; each either requiring (1) signature or (2) initials - by all lease holders. All of the policies/procedures that Chapel Hill Apartment Homes operates under, have all been crafted by our management company and are required of all AMC residents nationwide. We LOVE to offer AMAZING move in gifts, however we are only able to provide them to individuals who qualify according to the current promotion. These qualifications normally only require a "minimum - time frame," of which someone would need to "reserve a home," from the initial viewing. Chapel Hill is also proud to have an WONDERFUL maintenance team on-site 7 days a week, which includes emergency service 24 hours a day. Please contact us so we are able to assist you with the difficulties you are experiencing and handle any maintenance issues you may have!!

      10/1/15
      You. Yes you!

      Chapel Hill, Las Vegas! This place RECENTLY renovated all of its units. New countertops, dark wooden cabinets, new carpet, all at a competitive Vegas price. great location. Far enough away from all the hustle bustle but close enough to the necessities: Major highway 215, Walmart, Target, Smiths, Hair Salons, and Gas Stations. (Yes, hair salons are a necessity) Great staff that got to know me on a first name basis and maintenance that responds to issues timely. This is not coming from an employee, I live here. I'm a real person. It was cloudy on the blood moon. (I'm still raging over that) You wanna know what's not cloudy? The collective vision and affordable nature of Chapel Hill. Take a tour, tell them Corey sent you. <3

      7/31/15
      Chapel Hill

      Chapel Hill is quiet, has a clean and well kept pool area, fenced in dog play area and a perfect fitness room with all the essential equipment, The apartments themselves are well laid out with a very large bathroom. Close to many restaurants, stores and casinos. There is also public transportation close to the entrance.

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      Portola on Russell Photos

      • Portola on Russell

      • Lady Luck - 1131SF

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      Frequently Asked Questions
      Which floor plans are available, and what are the price ranges?

      Portola on Russell has one to three bedrooms with rent ranges from $1,374/mo. to $2,055/mo.

      Can I see a model or tour Portola on Russell?

      You can take a virtual tour of Portola on Russell on Apartments.com.

      What neighborhood is the property located in?

      Portola on Russell is in Spring Valley in the city of Las Vegas. Here you’ll find three shopping centers within 0.4 mile of the property. Five parks are within 15.3 miles, including Shark Reef at Mandalay Bay, UNLV Arboretum, and Red Rock Canyon National Conservation Area.

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      9620 W Russell Rd

      Las Vegas, NV 89148

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