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Virginia Henrico County Henrico Maple Springs Apartment Homes

Maple Springs Apartment Homes

5624 Maple Run Ln, Henrico, VA 23228

3.9 (38 reviews)

Property Rating

3.9
Good
Out of 5

3.9 Blended Score

See all 38 Renter Reviews

How Is This Rating Determined?

Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.

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  • Monthly Rent

    $1,078 - $2,028

  • Bedrooms

    Studio - 2 bd

  • Bathrooms

    1 - 2 ba

  • Square Feet

    430 - 860 sq ft

Maple Springs Apartment Homes
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In the West End of Richmond, VA, Maple Springs is the urban dweller's dream apartment community. Located near Short Pump, our cozy one- and two-bedroom apartments boast nearby access to dining, shopping, entertainment, nightlife, and so much more. Not to mention, our community is a beautiful oasis offering the ambiance of a never-ending vacation. Come find out what city living really is at Maple Springs Apartments.

Read More

Pricing & Floor Plans

filter results by bedrooms
Cost Calculator: Estimate your monthly and one-time fees.
The Springfield $1,365 – $1,672
1 Bed 1 Bath 635 Sq Ft
3 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 165807
    price $1,373
    square feet 650
    availibility Now
  • Unit 165768
    price $1,365
    square feet 635
    availibility Aug 11
  • Unit 165815
    price $1,373
    square feet 650
    availibility Aug 13
The Wilkinson $1,383 – $1,697
1 Bed 1 Bath 547 Sq Ft
10 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 205881
    price $1,383
    square feet 547
    availibility Now
  • Unit 248417
    price $1,383
    square feet 547
    availibility Now
  • Unit 035606
    price $1,393
    square feet 547
    availibility Now
  • Unit 248419
    price $1,393
    square feet 547
    availibility Now
  • Unit 135770
    price $1,383
    square feet 547
    availibility Jun 19
  • Unit 238450
    price $1,383
    square feet 547
    availibility Jun 20
  • Unit 055672
    price $1,393
    square feet 547
    availibility Jul 10
  • Unit 115730
    price $1,383
    square feet 547
    availibility Jul 13
  • Unit 035602
    price $1,393
    square feet 547
    availibility Aug 4
  • Unit 035600
    price $1,383
    square feet 547
    availibility Aug 13

The Creighton $1,283 – $1,560
1 Bed 1 Bath 497 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 248403
    price $1,283
    square feet 497
    availibility Aug 11
  • Unit 135784
    price $1,283
    square feet 497
    availibility Aug 16
The Providence $1,620 – $2,028
2 Beds 2 Baths 860 Sq Ft
4 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 095658
    price $1,620
    square feet 860
    availibility Jul 27
  • Unit 075651
    price $1,620
    square feet 860
    availibility Aug 4
  • Unit 045642
    price $1,643
    square feet 860
    availibility Aug 6
  • Unit 185749
    price $1,620
    square feet 860
    availibility Aug 25

The Salem $1,078 – $1,306 Not Available
Studio 1 Bath 430 Sq Ft
The Springfield $1,365 – $1,672
1 Bed 1 Bath 635 Sq Ft
3 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 165807
    price $1,373
    square feet 650
    availibility Now
  • Unit 165768
    price $1,365
    square feet 635
    availibility Aug 11
  • Unit 165815
    price $1,373
    square feet 650
    availibility Aug 13
The Wilkinson $1,383 – $1,697
1 Bed 1 Bath 547 Sq Ft
10 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 205881
    price $1,383
    square feet 547
    availibility Now
  • Unit 248417
    price $1,383
    square feet 547
    availibility Now
  • Unit 035606
    price $1,393
    square feet 547
    availibility Now
  • Unit 248419
    price $1,393
    square feet 547
    availibility Now
  • Unit 135770
    price $1,383
    square feet 547
    availibility Jun 19
  • Unit 238450
    price $1,383
    square feet 547
    availibility Jun 20
  • Unit 055672
    price $1,393
    square feet 547
    availibility Jul 10
  • Unit 115730
    price $1,383
    square feet 547
    availibility Jul 13
  • Unit 035602
    price $1,393
    square feet 547
    availibility Aug 4
  • Unit 035600
    price $1,383
    square feet 547
    availibility Aug 13

The Creighton $1,283 – $1,560
1 Bed 1 Bath 497 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 248403
    price $1,283
    square feet 497
    availibility Aug 11
  • Unit 135784
    price $1,283
    square feet 497
    availibility Aug 16
The Providence $1,620 – $2,028
2 Beds 2 Baths 860 Sq Ft
4 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 095658
    price $1,620
    square feet 860
    availibility Jul 27
  • Unit 075651
    price $1,620
    square feet 860
    availibility Aug 4
  • Unit 045642
    price $1,643
    square feet 860
    availibility Aug 6
  • Unit 185749
    price $1,620
    square feet 860
    availibility Aug 25

The Salem $1,078 – $1,306 Not Available
Studio 1 Bath 430 Sq Ft
* Price shown is base rent and may not include non-optional fees and utilities. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice.
* Square footage definitions vary. Displayed square footage is approximate.

Fees and Policies

The fees below are based on community-supplied data and may exclude additional fees and utilities. Use the Cost Calculator to add these fees to the base price.

  • One-Time Move-In Fees
  • Administrative Fee
    $0
  • Application Fee
    $50
  • Dogs Allowed
  • Monthly pet rent
    $30
  • One time Fee
    $250
  • Pet Limit
    2
  • Restrictions:
    Breed Restrictions Apply
  • Comments:
    2nd Pet $100
  • Cats Allowed
  • Monthly pet rent
    $30
  • One time Fee
    $250
  • Pet Limit
    2
  • Comments:
    2nd Pet $100
  • Parking
  • Street
    --

Details

Lease Options

  • 7, 8, 9, 10, 11, 12, 13, 14
  • Short term lease

Property Information

  • Built in 1986
  • 268 units/2 stories

Matterport 3D Tours

Fitness Center And Pool
1/4

About Maple Springs Apartment Homes

In the West End of Richmond, VA, Maple Springs is the urban dweller's dream apartment community. Located near Short Pump, our cozy one- and two-bedroom apartments boast nearby access to dining, shopping, entertainment, nightlife, and so much more. Not to mention, our community is a beautiful oasis offering the ambiance of a never-ending vacation. Come find out what city living really is at Maple Springs Apartments.

Maple Springs Apartment Homes is an apartment community located in Henrico County and the 23228 ZIP Code. This area is served by the Henrico County Public Schools attendance zone.

Unique Features

  • Grilling Station
  • Handicap Accessible
  • Package Acceptance
  • Roof Deck Or Sun Deck
  • Upgraded Fixtures & Finishes Throughout
  • On-Site Management
  • Stacked Washer/dryer Included
  • Yard Games
  • On-Call Emergency Maintenance
  • Paved Trail
  • Picnic/bbq Area
  • Select Fixture & Finish Upgrades
  • Flexible Lease Terms
  • Full-Size Washer/dryer Included
  • Second Floor
  • Zero Deposit Options
  • First Floor
  • Pet Friendly
  • Sports Court

Contact

View Property Website
Language: English
Open 9am - 6pm Today
  • Monday, 10am - 6pm
  • Tuesday & Wednesday, 9am - 6pm
  • Thursday, 10am - 6pm
  • Friday, 9am - 6pm
  • Saturday, 10am - 5pm
  • Sunday, Closed
Property Management Company Logo

Community Amenities

Pool

Fitness Center

Clubhouse

Grill

  • Maintenance on site
  • Trash Pickup - Door to Door
  • Online Services
  • Pet Play Area
  • Clubhouse
  • Lounge
  • Multi Use Room
  • Fitness Center
  • Hot Tub
  • Pool
  • Walking/Biking Trails
  • Sundeck
  • Grill
  • Picnic Area
  • Dog Park

Apartment Features

Washer/Dryer

Air Conditioning

Dishwasher

Walk-In Closets

Yard

Microwave

Refrigerator

Tub/Shower

Highlights

  • Washer/Dryer
  • Air Conditioning
  • Heating
  • Ceiling Fans
  • Cable Ready
  • Tub/Shower
  • Fireplace
  • Framed Mirrors

Kitchen Features & Appliances

  • Dishwasher
  • Disposal
  • Stainless Steel Appliances
  • Pantry
  • Eat-in Kitchen
  • Kitchen
  • Microwave
  • Oven
  • Range
  • Refrigerator
  • Freezer

Model Details

  • Carpet
  • Vinyl Flooring
  • Dining Room
  • Skylights
  • Walk-In Closets
  • Window Coverings
  • Deck
  • Yard
Location Get Directions
Schools Restaurants Groceries Coffee Banks Shops Fitness
Amenities
  • Maintenance on site
  • Trash Pickup - Door to Door
  • Online Services
  • Pet Play Area
  • Clubhouse
  • Lounge
  • Multi Use Room
  • Sundeck
  • Grill
  • Picnic Area
  • Dog Park
  • Fitness Center
  • Hot Tub
  • Pool
  • Walking/Biking Trails
  • Grilling Station
  • Handicap Accessible
  • Package Acceptance
  • Roof Deck Or Sun Deck
  • Upgraded Fixtures & Finishes Throughout
  • On-Site Management
  • Stacked Washer/dryer Included
  • Yard Games
  • On-Call Emergency Maintenance
  • Paved Trail
  • Picnic/bbq Area
  • Select Fixture & Finish Upgrades
  • Flexible Lease Terms
  • Full-Size Washer/dryer Included
  • Second Floor
  • Zero Deposit Options
  • First Floor
  • Pet Friendly
  • Sports Court
  • Washer/Dryer
  • Air Conditioning
  • Heating
  • Ceiling Fans
  • Cable Ready
  • Tub/Shower
  • Fireplace
  • Framed Mirrors
  • Dishwasher
  • Disposal
  • Stainless Steel Appliances
  • Pantry
  • Eat-in Kitchen
  • Kitchen
  • Microwave
  • Oven
  • Range
  • Refrigerator
  • Freezer
  • Carpet
  • Vinyl Flooring
  • Dining Room
  • Skylights
  • Walk-In Closets
  • Window Coverings
  • Deck
  • Yard
Expenses
Recurring
Cat Rent $30
Dog Rent $30
One-Time
Cat Fee $250
Dog Fee $250
Office Hours
Monday 10am - 6pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 10am - 6pm
Friday 9am - 6pm
Saturday 10am - 5pm
Sunday Closed
804-781-3657
City - Henrico

About 12 miles northwest of Downtown Richmond sits suburban Henrico. Stretched across the Broad Street retail corridor, Henrico offers residents access to a variety of shopping centers in addition to a slew of restaurants. You can try Indian cuisine at Hyderabad Biryani House, Korean fried chicken at BonChon Chicken, and any of your favorite dishes at major chain restaurants.

Should you tire of shopping at any of the local retail centers, a short drive up Broad Street takes you to neighboring Short Pump, which is home to the popular Short Pump Town Center. Connecting with nature is easy in Henrico, with nearby access to Deep Run Park and Recreation Center, Bryan Park, and Lewis Ginter Botanical Garden.

Close proximity to Richmond and easy access to I-64 grants Henrico residents short commutes and endless leisure options.

Learn more about living in Henrico 
Education
Colleges & Universities Distance
Colleges & Universities Distance
Reynolds C.C., Parham Road
Drive: 7 min 3.2 mi
University of Richmond
Drive: 14 min 5.7 mi
Virginia Union University
Drive: 17 min 8.2 mi
VCU
Drive: 16 min 9.0 mi
Maple Springs Apartment Homes is within 7 minutes or 3.2 miles from Reynolds C.C., Parham Road. It is also near University of Richmond and Virginia Union University.
Schools
  • Public Schools
  • Private Schools
Dumbarton Elementary
Public Elementary School
Grades PK-5
598 Students
Attendance Zone
Brookland Middle
Public Middle School
Grades 6-8
1,074 Students
Attendance Zone
Hermitage High
Public High School
Grades 9-12
1,717 Students
Attendance Zone
Northstar Academy
Private Elementary, Middle & High School
Grades 3-12
87 Students
Nearby
Faith Baptist Church Christian Academy
Private Elementary School
Grades PK-3
Nearby
School data provided by The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.

View GreatSchools Rating Methodology


Data provided by GreatSchools.org © 2025. All rights reserved.
Transportation

Maple Springs Apartment Homes is near Richmond International, located 18.2 miles or 30 minutes away.

Commuter Rail Distance
Commuter Rail Distance
Richmond Staples Mill Road Amtrak Station
Drive: 5 min 2.3 mi
Richmond Main Street Amtrak Station
Drive: 17 min 10.3 mi
Ashland Amtrak
Drive: 22 min 12.1 mi
Petersburg Amtrak Station
Drive: 48 min 33.3 mi
Airports Distance
Airports Distance
Richmond International
Drive: 30 min 18.2 mi
Car-Dependent
39
Walk Score®
Out of 100
This area is considered a car-dependent area and most errands will require a car.
Minimal Transit
0
Transit Score®
Out of 100
Somewhat Bikeable
38
Bike Score®
Out of 100
You might be able to find places to ride your bike in this area, but you’ll most likely want your car for most errands.
-
-
Soundscore™
Out of 100

Traffic:

-

Airport:

-

Businesses:

-

Score provided by

Scores provided by  and

Score provided by

Points of Interest

Time and distance from Maple Springs Apartment Homes.

Shopping Centers Distance
Shopping Centers Distance
Shannon Station
Walk: 12 min 0.7 mi
Staples Mill Marketplace
Walk: 14 min 0.7 mi
Staples Mill Plaza
Walk: 16 min 0.8 mi
Maple Springs Apartment Homes has 3 shopping centers within 0.8 mile, which is about a 16-minute walk. The miles and minutes will be for the farthest away property.
Parks and Recreation Distance
Parks and Recreation Distance
Meadow Farm Museum
Drive: 6 min 3.1 mi
Lewis Ginter Botanical Garden
Drive: 9 min 4.3 mi
Bryan Park and Nature Center
Drive: 10 min 5.1 mi
Three Lakes Park & Nature Center
Drive: 15 min 6.9 mi
Children's Museum of Richmond
Drive: 14 min 6.9 mi
Maple Springs Apartment Homes has 5 parks within 6.9 miles, including Meadow Farm Museum, Lewis Ginter Botanical Garden, and Bryan Park and Nature Center.
Hospitals Distance
Hospitals Distance
Henrico Doctors' Hospital
Drive: 6 min 3.0 mi
Bon Secours St. Mary's Hospital
Drive: 9 min 4.4 mi
Children's Hospital of Richmond
Drive: 14 min 7.4 mi
Maple Springs Apartment Homes has 3 hospitals within 7.4 miles, the nearest is Henrico Doctors' Hospital which is 3.0 miles away and a 6 minute drive.
Military Bases Distance
Military Bases Distance
Fort Gregg-Adams Military Reservation Bland
Drive: 47 min 34.3 mi
Fort Gregg-Adams Military Reservation Hopewell
Drive: 50 min 35.0 mi
Maple Springs Apartment Homes is 34.3 miles from Fort Gregg-Adams Military Reservation Bland, and is convenient to other military bases, including Fort Gregg-Adams Military Reservation Hopewell.
 
 

Property Ratings at Maple Springs Apartment Homes

How Is This Rating Determined?

How Is This Rating Determined?

Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.

3.9
Good
Out of 5

3.9 Blended Score

38 Renter Reviews

Share details of your own experience with this property

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  1. ...
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1/17/22
Rent at your own risk

DO NOT I repeat DO NOT live here unless you enjoy having a miserable life filled with noisy neighbors, dirty breezeway or ceilings that sound a construction company is stationed above you. Utterly awful experience. We are moving out in a few weeks and it’s the best decision we’ll ever make. Not worth the price

9/13/21
Why have walls? A ceiling? A door? They don't block ANY noise.

Property management all the way to the top is incompetent. You hear EVERYTHING, especially between upstairs and downstairs. Everything is just so gross. Moist, dark, closed in ceilings. The property is unkempt. You seriassly have to pay for someone to collect your trash with explicit rules to follow. Traumatic living experience due to inconsiderate neighbors and ineffective, deceitful, unprofessional office staff. I am proof you can find a MUCH nicer place if you just look a little harder. Quality of life is everything.

3/8/21
Verified Renter

Good place to live! Great maitnance and office staff. (Superb maintenance) Safe and quite property; good location . Downside, too may operational fees.

11/5/20
Verified Renter

Awesome place to live we have been here 4 years in december it's just so great here you would love it here

11/2/20
Verified Renter

The office and maintenance staff are committed to taking care of the property. If BH management continues to support their employees I think the residents will continue to see the benefits.

8/28/20
Really Satisfied

I've been living at Maple Springs for more than 2yrs and really enjoyed it. Good value for money option. Well kept appartment, great maintenance team, green and quiet environment, easy access to stores etc. And all of the new management team--especially Sidney with whom I had most interaction--were always accessible, very friendly and helpful, and made me feel 'at home'. In one line: I wouldn't leave, but I have to relocate. And one friendly suggestion, coming from a dog dad: some wood/vinyl floor apartments and a somewhat larger dog park!

8/6/20
Verified Renter

Good parking

8/6/20
Verified Renter

Great place to live.

8/5/20
Verified Renter

Great Apartments & Community To Live In.

7/24/20
Verified Renter

Friendly, quiet quaint neighborhood. Friendly easy to work with staff. Awesome maintenance crew!! Apartments are old in rough condition and not energy efficient at all.

7/21/20
Verified Renter

Excellent Community & Very Quiet...

7/14/20
Verified Renter

We love it here the atmosphere is great the office personel is great & maintenance people are very prompt they are very quick to help with issue's

6/27/20
Verified Renter

I have referred friends i love my studio it is so cozy and feels like home . Staff is attentive and so willing to work with their residents through all kinds of issues. Maintenance is great and knowledgeable as well.

6/3/20
Verified Renter

Wonderful and safe community!

5/18/20
Verified Renter

Very nice apartments, clean and safe grounds, helpful and friendly leasing/office staff, and a convenient place to live, near food, shopping and entertainment.

5/13/20
Verified Renter

I've been living at Maple Springs for about four years. I left at one point and rented a townhome then came back. I absolutely love it. It's not about the size of the space for me, it's really about feeling safe. The community is diverse and always clean, the residents are friendly, and maintenance is prompt. I'll probably live here until I buy my own home.

4/23/20
Verified Renter

I absolutely LOVE being a resident of Maple Springs! From the day of my first visit, I have been welcomed by the Maple Springs Team as "family"! The Maple Springs Executive and Administrative group is THE BEST, and they continue to make my experience the most enjoyable!

4/22/20
Verified Renter

Maple springs is a very very great place to live everything is great here we love it here

4/16/20
Verified Renter

Sure the manager and Assistant leadings NV manager is good but right the things they suppose to fix havent fixed yet even though I have complained since I moved-In March 15,2020

1/16/20
Awful

Absolutely the worst place to live. From the office staff,the grounds,the cracking stairs,homeless people living on the grounds near the dumpsters. Drug activity. Nightmare! Thank goodness the police regularly patrol the apartments and there is a police station near by. I do not recommend these apartment at all.

7/31/19
Inappropriate maintenance protocol and some rude staff

I recently moved out after living there for 2 years. The apartment complex itself is fine, but I had a pretty unfortunate ending to my experience here. My biggest complaint is that the maintenance staff protocol is extremely inappropriate. If you submit a request for, in my example, a toilet that leaks, that then gives the maintenance staff permission to enter your apartment at ANY time without your permission. That means if you are in the shower, asleep, etc. and don't hear a knock, you will come find a random stranger in your apartment. In my case, I went out for a run, and didn't lock my door as I was not going to be gone long, and come back to being locked out of my apartment. I left several messages on their "24/7 emergency maintenance line", which doesn't actually connect you to a person, and received no call back until immediately after in a desperate attempt I mentioned that I would consider this breaking and entering. I was going to mention this to a staff member when they called, but he did not apologize and when I was going to say something he said "okay, thanks, bye" and hung up before I had a chance to even say anything more. Very rude and immature.

4/16/18
Best Apartment I've lived in Richmond Va

I've lived in three different floorplan apartments in Maple Springs in a 6 year period and I had no issues. The neighbors are very respectful & the entire community is quiet. I loved it there! I honestly didn't want to move but it is time to save & buy a home. The 1br apts are perfect if you're living alone our as a couple. The sky light room is awesome & the washer/dryer are full size. The decorative fireplace is nice also. The pool & fitness center is that of a resort. They also have a dog park & other outdoor grill & picnic areas. The office staff are very nice & professional. The maintenance are on-time. Any requests I've made were handled that day. The convenience of grocery stores, shopping malls & restaurants are perfect. If you're looking for an awesome apartment in the west end, Maple Springs is the place to be.

9/7/17
New management is awful!

The new management is terrible. Poor customer service if you even want to call it that. New staff is rude and extremely unhelpful. What used to be a good community is going downhill. Would not recommend this place to anyone!

9/1/17
Very nice community and house but the management is not

If it was to rate only for the apartment I would give 5 star. But the management has changed from the time we initially moved-in. The new management neither cares about anything nor would get back to the issue that we bring up. Every time we call, all we get to hear is the person responsible is not available and we are less of staff here.

5/2/17
Property has changed for the bad

Since the new management has taken over, things have quickly gone down hill. The grounds are not well kept anymore and looks very trashy especially the back entrance with the abundance of old furniture left from people moving out. The property manager is not nice and at times mean to the residents by yelling at them, calling them liars or worse. The maintenance staff is great, but their hands are tied because of the mismanagement that is happening. At one time, heat, ac, and water were considered emergencies, but that is no longer the case. The staff in the office don't ever answer the phone and when you leave a message or email them, they don't respond. This used to be a wonderful community with parties, monthly newsletters, and other things that let the residents know that the staff appreciated us (after all, without US they'd have no jobs!), but sadly that is no longer the case. The new staff still has not even bothered to introduce themselves to us and they took over 3 months ago! Now, they just rudely accept our rent and send us nasty letters about things they are taking away from us that we were told were part of the amenities of the property. It is very sad to see such a nice place go down hill so quick.

4/12/17
Best value in the area

In my opinion this is the best value in the immediate area. Location is good, community is quiet, and the property is clean and well maintained. The office staff is competent, responsive, friendly and helpful. My apartment was clean and freshly painted with new appliances and relatively new kitchen cabinets. Five stars.

4/11/17
Great Staff and Awesome Community

My boyfriend and I moved here from New Jersey recently and absolutely love it. The community is very clean and quiet, the neighbors are friendly and overall a great place to come and unwind. The amenities are great and the apartments extremely similar to the pictures. The club house and gym is very clean. However, the pool isn't open yet. The community is well cared for and very pet friendly. Our leasing agent, Nitza, was quite friendly and straight forward about the complex. She didn't try to over hype anything and made sure all of our questions were answered. She made sure the move was as smooth and painless as possible. Overall we are very satisfied with moving here.

4/7/17
Rude and hateful property manager

I gave the rating of 1 as that is the lowest I can give. This complex was at one time a 4-5 star place, but the new management has ruined that. The new property manager is hateful and hates the residents here. She has yelled at many of us, called us liars and thieves, plus she has had many of the amenities in which we pay for removed. Just recently the water cooler was removed from the gym. The coffee machine is not working nor do we have working TVs in the gym and clubhouse. This woman is dragging the complex down. We used to be a friendly neighborhood with gatherings, but that is no longer. The property manager only comes out from behind her closed door to yell at residents. Prior to her taking over, many residents would congregate in OUR clubhouse, but that is no longer as we are not welcomed in there. When one enters the clubhouse you are not greeted. The atmosphere is cold and unwelcoming. It is very sad to see this complex to go down so quickly, as this hateful woman has only been in charge for 2 months. In that short time, we are now only at half capacity. It is almost daily that a resident is moving out or putting in their notice, and no new ones are moving in. A lot of the residents that are moving have been here from 5-12 years. The maintenance staff is the same from the previous management team, and they still have the wonderful positive attitude we are use to, however they can only do what they are told to do. Parts are not being ordered in a timely fashion anymore as the maintenance director is no longer in charge of it. It is being handled by the rude and hateful property manager. Things that once used to be considered an emergency call for maintenance is no longer. It is so sad to see this happening. We finally had our grass cut as the manager let it get really tall. I am not sure if she is just trying to save a dollar or what, but I do know she is running this beautiful complex into the ground.

4/2/17
Management has changed (Jan 2017)-please reconsider previous reviews!

I have been living here over a year. All of the previous reviews about excellent staff and service were once true. This is NO LONGER the case. A new management recently came in. Within a week or so all of the beloved staff and management were gone and replaced with very rude staff and management. You used to be able to drop by the office any time and be greeted by excellent management, complimentary coffee and be able to use the office for wifi as well as the gym and pool. Since the new management arrived the office is no longer friendly for residents. The staff make you feel incredibly unwelcome and like you are a burden just for using the gym or coming in to pick up a package. Maintenance staff has been cut by half and I am still unsure how this will impact how long it will take to have things fixed. I HIGHLY recommend not coming to this complex. You will be treated like a burden as soon as you become a resident.

2/23/17
new management

less staff and grounds keepers. not as much security, packages lost, staff is slower and i am moving immediately when my lease is up. no longer picking up packages adding fees

7/26/16
Not bad, not great.

I lived in a 2BR apartment and it was a nice apartment for my first place outside of college. It's not a bad area, the apartments themselves are nice, but VERY expensive for what you get. The apartments are not all renovated at the same time. We saw an apartment when we toured and when we moved in, were shocked to see that the appliances looked like they were at least 10 years older than the ones we had seen in the other apartment. The maintenance staff were nice, but they often put a band-aid over a problem rather than actually fixing it. Overall, I moved out due to wanting a place of my own. Their one bedrooms are nice, but are very overpriced for their size. I found a place about twice the size for the same price. After moving out I was told that we needed to pay for the carpet replacement. I still don't think that the carpet needed to be replaced, but rather washed. They then charged us $530 . If you have a pet. It's important to know that $250 or whatever you pay will NOT go towards anything. I am not sure what it went to at all. After moving out and giving them my forwarding address, I never received a paper copy of the bill. After trying to follow up to find out payment plans, they were very difficult to communicated with, and when they did answer, they often didn't answer my questions. It seems like once you move out, they really don't care about you. It has been a very disappointing move-out experience after a year of fairly positive experiences.

Property Manager at Maple Springs Apartment Homes, Responded To This Review

Hi Chris, We are happy to hear that your experience while living at our community was a positive one! Any resident that has moved in within the last two years does so to a renovated apartment. The apartments that we show to prospective new residents are representative of what one would receive/move into. Our maintenance team strives to address and complete any service requests the same day, or on rare occasion the following day. Every effort is made to complete the work correctly the first time to ensure your satisfaction. It is for this reason that our routine follow up is conducted and any further concerns addressed. We encourage residents that are moving out to schedule a walk-through inspection so there are no surprises. Any and all charges assessed are documented and photographed for verification. The fee that you pay when adding your furry loved one as an occupant contributes to the maintenance of the dog park, pet clean up stations and pet waste removal. The fee does not cover damage done by our four legged residents, as stated in your pet agreement. Once a resident moves out, a notice of any balance is sent to the forwarding address provided to us. If we do not receive a response, we follow up with a phone call and/or e-mail contact. We're sorry to hear of any delayed response in answering any questions or concerns as we are typically readily available and do our best to return any calls missed within the same day they are received. We do appreciate the prompt payments you have made to pay off your balance and wish you the best of luck in your new home!

1/17/16
Expensive for area. Great staff!

Lived in a one bedroom one bath. Upon move-in the whole place needed cleaning as original job was sub-par, especially laundry area. Looked as if it had never been cleaned or dusted. Apartment was quiet but VERY small for price compared with other places within one 3-4 miles. Several great amenities on property so that is what you are paying for. Front office staff is WONDERFUL!! Overall I enjoyed my time there and moved for a lack of space.

10/30/15
Loved LIving here

A job forces me to move, but after one year, I wish I could take the apartment, management, maintenance with me! Friendly, safe, well maintained, and pet friendly! My only criticism is that the cabinet space in the 2 BR model kitchen is not adequate. You can make it work, but I wish it was a little more spacious that way! Cute layout, very very nice management!

9/1/15
Wonderful

This place is wonderful! The staff is awesome and is eager to help in any way they can. The maintenance staff is quick and polite. The over all complex is quiet and I feel quite safe there. It's a very nice place to live!

8/2/15
perfect for renting.

The best part about living in maple springs is the awesome leasing office staff. That's what sold us! they will do anything for you!

11/10/14
APARTMENTS ARE GOOD

PEOPLE ARE GREAT NEIGHBORHOOD IS GOOD AND THE APARTMENTS LOOK GOOD

7/19/14
This apartment community is AWESOME!!!!

Myself and my fiance went in to check out the 2 bed room apartments non were available for show but the office staff was REMARKABLE!!!! We are looking to relocate to these apartments!! I fell in love as soon as I stepped into the office!

7/4/14
We loved the pool area!

Very nice, well maintained, and amazing pool area ...

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Maple Springs Apartment Homes Photos

  • Fitness Center And Pool

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  • The Crossings at Bramblewood Apartment Homes

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5624 Maple Run Ln

Henrico, VA 23228

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