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Tour Options: In-Person, Video , Video Tours Many properties are now offering LIVE tours via FaceTime and other streaming apps. Self-Guided Self-Guided Tours Available This community supports self-guided tours that offer prospective residents the ability to enter, tour, and exit the property without staff assistance. Contact the property for more details.

Language: English

Open 10am - 5pm Today

View All Hours Office Hours Monday - Friday, 10am - 6pm Saturday, 10am - 5pm Sunday, Closed

MAA West End media gallery Unit
call 804-719-2946
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Virginia Henrico County Glen Allen MAA West End

MAA West End

4008 Gaelic Ln, Glen Allen, VA 23060

3.9 (16 reviews)

Property Rating

3.9
Good
Out of 5

3.9 Blended Score

See all 16 Renter Reviews

How Is This Rating Determined?

Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.

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804-719-2946
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  • Monthly Rent

    $1,488 - $3,278

  • Bedrooms

    1 - 2 bd

  • Bathrooms

    1 - 2 ba

  • Square Feet

    471 - 885 sq ft

MAA West End
Property Management Company Logo
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TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Find your next home at MAA West End in Glen Allen, VA. Select one- and two-bedroom apartment homes include window seats, fireplaces, large closets, and built-in bookshelves. All homes come with a washer/dryer. Our community's luxury amenities include the beautiful pool area with its huge sundeck, the brand new outdoor kitchen area with granite countertops and two gas grills, and the dog park that welcomes all breeds. You'll love living in Short Pump, a great suburb of Richmond, Virginia. The community is close to many major restaurants and highways, including I-64, I-295, and Route 288. Virginia Commonwealth University is just 15 minutes away, and there is ample shopping and dining in the neighborhood.

Read More

Pricing & Floor Plans

filter results by bedrooms
Dublin I $1,488 – $2,338
1 Bed 1 Bath 471 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 004028A
    price $1,568
    square feet 471
    availibility Jun 18
  • Unit 004028D
    price $1,488
    square feet 471
    availibility Aug 19
Dublin II $1,558 – $2,408
1 Bed 1 Bath 681 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 004041L
    price $1,558
    square feet 681
    availibility Aug 12
Winchester II $1,838 – $3,083
2 Beds 2 Baths 885 Sq Ft
5 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 004004K
    price $1,913
    square feet 885
    availibility Now
  • Unit 004020P
    price $1,918
    square feet 885
    availibility Jul 9
  • Unit 004032M
    price $1,898
    square feet 885
    availibility Jul 17
  • Unit 004045K
    price $1,898
    square feet 885
    availibility Jul 25
  • Unit 004032G
    price $1,838
    square feet 885
    availibility Aug 27

Winchester I $1,853 – $3,278
2 Beds 2 Baths 785 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 004038T
    price $1,853
    square feet 785
    availibility Sep 10
Dublin I $1,488 – $2,338
1 Bed 1 Bath 471 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 004028A
    price $1,568
    square feet 471
    availibility Jun 18
  • Unit 004028D
    price $1,488
    square feet 471
    availibility Aug 19
Dublin II $1,558 – $2,408
1 Bed 1 Bath 681 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 004041L
    price $1,558
    square feet 681
    availibility Aug 12
Winchester II $1,838 – $3,083
2 Beds 2 Baths 885 Sq Ft
5 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 004004K
    price $1,913
    square feet 885
    availibility Now
  • Unit 004020P
    price $1,918
    square feet 885
    availibility Jul 9
  • Unit 004032M
    price $1,898
    square feet 885
    availibility Jul 17
  • Unit 004045K
    price $1,898
    square feet 885
    availibility Jul 25
  • Unit 004032G
    price $1,838
    square feet 885
    availibility Aug 27

Winchester I $1,853 – $3,278
2 Beds 2 Baths 785 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 004038T
    price $1,853
    square feet 785
    availibility Sep 10
* Price shown is base rent and may not include non-optional fees and utilities. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice.
* Square footage definitions vary. Displayed square footage is approximate.

Fees and Policies

The fees below are based on community-supplied data and may exclude additional fees and utilities.

  • One-Time Move-In Fees
  • Administrative Fee
    $160
  • Application Fee
    $60
  • Dogs Allowed
  • Fees not specified
  • Pet Limit
    2
  • Restrictions:
    Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
  • Comments:
    Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
  • Cats Allowed
  • Fees not specified
  • Pet Limit
    2
  • Comments:
    Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
  • Parking
  • Surface Lot
    Parking Lot, not assigned
    --
  •  
  • Covered
    Carports available
    --

Details

Lease Options

  • None

Property Information

  • Built in 1985
  • 224 units/2 stories

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Viewing Floor:
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About MAA West End

TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Find your next home at MAA West End in Glen Allen, VA. Select one- and two-bedroom apartment homes include window seats, fireplaces, large closets, and built-in bookshelves. All homes come with a washer/dryer. Our community's luxury amenities include the beautiful pool area with its huge sundeck, the brand new outdoor kitchen area with granite countertops and two gas grills, and the dog park that welcomes all breeds. You'll love living in Short Pump, a great suburb of Richmond, Virginia. The community is close to many major restaurants and highways, including I-64, I-295, and Route 288. Virginia Commonwealth University is just 15 minutes away, and there is ample shopping and dining in the neighborhood.

MAA West End is an apartment community located in Henrico County and the 23060 ZIP Code. This area is served by the Henrico County Public Schools attendance zone.

Unique Features

  • Lighted Tennis Court
  • Outdoor Kitchen
  • Wifi Hotspot
  • Coffee Bar
  • Bay Window
  • Outdoor Grill Area
  • Close To Shopping
  • Grilling Area
  • Business Center With Wifi
  • Emergency Maintenance
  • Energy Star Appliances
  • Planned Social Events
  • Dog Run
  • Gazebo
  • On Site Maintenance
  • On-Site Management
  • Self Car Wash
  • Car Care Center
  • Carports
  • Community Wifi
  • No Breed Restrictions
  • On Site Property Manager
  • Preferred Employer Discount
  • Redesigned Interior
  • Sun Deck
  • Wifi

Contact

View Property Website
Language: English
Open 10am - 5pm Today
  • Monday - Friday, 10am - 6pm
  • Saturday, 10am - 5pm
  • Sunday, Closed
Property Management Company Logo

Self-Guided Tours Available

This community supports self-guided tours that offer prospective residents the ability to enter, tour, and exit the property without staff assistance. Contact the property for more details.

Video Tours

Many properties are now offering LIVE tours via FaceTime and other streaming apps.

Community Amenities

Pool

Fitness Center

Clubhouse

Business Center

  • Package Service
  • Community-Wide WiFi
  • Wi-Fi
  • Maintenance on site
  • Property Manager on Site
  • Planned Social Activities
  • Pet Play Area
  • Car Wash Area
  • Business Center
  • Clubhouse
  • Breakfast/Coffee Concierge
  • Walk-Up
  • Fitness Center
  • Pool
  • Tennis Court
  • Sundeck
  • Grill
  • Dog Park

Apartment Features

Washer/Dryer

Air Conditioning

Dishwasher

High Speed Internet Access

Hardwood Floors

Walk-In Closets

Granite Countertops

Microwave

Highlights

  • High Speed Internet Access
  • Wi-Fi
  • Washer/Dryer
  • Air Conditioning
  • Heating
  • Ceiling Fans
  • Cable Ready
  • Tub/Shower
  • Fireplace

Kitchen Features & Appliances

  • Dishwasher
  • Disposal
  • Ice Maker
  • Granite Countertops
  • Eat-in Kitchen
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Freezer

Model Details

  • Hardwood Floors
  • Carpet
  • Vinyl Flooring
  • Built-In Bookshelves
  • Crown Molding
  • Bay Window
  • Views
  • Walk-In Closets
  • Window Coverings
  • Deck
Location Get Directions
Schools Restaurants Groceries Coffee Banks Shops Fitness
Amenities
  • Package Service
  • Community-Wide WiFi
  • Wi-Fi
  • Maintenance on site
  • Property Manager on Site
  • Planned Social Activities
  • Pet Play Area
  • Car Wash Area
  • Business Center
  • Clubhouse
  • Breakfast/Coffee Concierge
  • Walk-Up
  • Sundeck
  • Grill
  • Dog Park
  • Fitness Center
  • Pool
  • Tennis Court
  • Lighted Tennis Court
  • Outdoor Kitchen
  • Wifi Hotspot
  • Coffee Bar
  • Bay Window
  • Outdoor Grill Area
  • Close To Shopping
  • Grilling Area
  • Business Center With Wifi
  • Emergency Maintenance
  • Energy Star Appliances
  • Planned Social Events
  • Dog Run
  • Gazebo
  • On Site Maintenance
  • On-Site Management
  • Self Car Wash
  • Car Care Center
  • Carports
  • Community Wifi
  • No Breed Restrictions
  • On Site Property Manager
  • Preferred Employer Discount
  • Redesigned Interior
  • Sun Deck
  • Wifi
  • High Speed Internet Access
  • Wi-Fi
  • Washer/Dryer
  • Air Conditioning
  • Heating
  • Ceiling Fans
  • Cable Ready
  • Tub/Shower
  • Fireplace
  • Dishwasher
  • Disposal
  • Ice Maker
  • Granite Countertops
  • Eat-in Kitchen
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Freezer
  • Hardwood Floors
  • Carpet
  • Vinyl Flooring
  • Built-In Bookshelves
  • Crown Molding
  • Bay Window
  • Views
  • Walk-In Closets
  • Window Coverings
  • Deck
Office Hours
Monday 10am - 6pm
Tuesday 10am - 6pm
Wednesday 10am - 6pm
Thursday 10am - 6pm
Friday 10am - 6pm
Saturday 10am - 5pm
Sunday Closed
804-719-2946
City - Glen Allen

Glen Allen is a quiet suburban community on the north side of Richmond, roughly ten miles from the city center. The community is primarily composed of residential neighborhoods, with a large shopping center on the northeast corner of town, anchored by the popular Virginia Center Commons. The excellent public schools and low crime rate attract many Richmond-area commuters to Glen Allen, especially those raising families.

A cluster of large parks and golf courses on the south side of town provides excellent opportunities to get outside and enjoy the fresh air and the tranquility of nature, particularly the Lewis Ginter Botanical Garden. With Richmond so close at hand, it’s easy to hop down and take advantage of the historic city’s dining, entertainment, and sightseeing anytime.

Learn more about living in Glen Allen 
Education
Colleges & Universities Distance
Colleges & Universities Distance
Reynolds C.C., Parham Road
Drive: 12 min 6.5 mi
University of Richmond
Drive: 16 min 7.1 mi
Virginia Union University
Drive: 19 min 11.4 mi
VCU
Drive: 18 min 12.2 mi
MAA West End is within 12 minutes or 6.5 miles from Reynolds C.C., Parham Road. It is also near University of Richmond and Virginia Union University.
Schools
  • Public Schools
  • Private Schools
Springfield Park Elementary
Public Elementary School
Grades PK-5
632 Students
Attendance Zone
Holman Middle
Public Middle School
Grades 6-8
850 Students
Attendance Zone
Tucker High
Public High School
Grades 9-12
1,916 Students
Nearby
Glen Allen High
Public High School
Grades 9-12
2,006 Students
Attendance Zone
John G Wood School
Private Elementary, Middle & High School
Grades 1-12
38 Students
Nearby
Northstar Academy
Private Elementary, Middle & High School
Grades 3-12
87 Students
Nearby
West End Montessori School
Private Elementary School
Grades PK-5
110 Students
Nearby
School data provided by The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.

View GreatSchools Rating Methodology


Data provided by GreatSchools.org © 2025. All rights reserved.
Transportation

MAA West End is near Richmond International, located 21.4 miles or 32 minutes away.

Commuter Rail Distance
Commuter Rail Distance
Richmond Staples Mill Road Amtrak Station
Drive: 11 min 5.6 mi
Ashland Amtrak
Drive: 24 min 12.8 mi
Richmond Main Street Amtrak Station
Drive: 19 min 13.5 mi
Petersburg Amtrak Station
Drive: 51 min 36.5 mi
Airports Distance
Airports Distance
Richmond International
Drive: 32 min 21.4 mi
Somewhat Walkable
58
Walk Score®
Out of 100
You might be able to get out and walk when living in this area. Some errands can be accomplished on foot, but for others you’ll need a car.
Minimal Transit
0
Transit Score®
Out of 100
Somewhat Bikeable
40
Bike Score®
Out of 100
You might be able to find places to ride your bike in this area, but you’ll most likely want your car for most errands.
-
-
Soundscore™
Out of 100

Traffic:

-

Airport:

-

Businesses:

-

Score provided by

Scores provided by  and

Score provided by

Points of Interest

Time and distance from MAA West End.

Shopping Centers Distance
Shopping Centers Distance
Lexington Commons
Walk: 4 min 0.2 mi
The Summit Shops
Walk: 7 min 0.4 mi
Deep Run Centre
Walk: 9 min 0.5 mi
MAA West End has 3 shopping centers within 0.5 mile, which is about a 9-minute walk. The miles and minutes will be for the farthest away property.
Parks and Recreation Distance
Parks and Recreation Distance
Meadow Farm Museum
Drive: 9 min 5.1 mi
Lewis Ginter Botanical Garden
Drive: 15 min 7.5 mi
Bryan Park and Nature Center
Drive: 15 min 9.8 mi
Three Lakes Park & Nature Center
Drive: 20 min 10.2 mi
Robious Landing Park
Drive: 25 min 16.4 mi
MAA West End has 5 parks within 16.4 miles, including Meadow Farm Museum, Lewis Ginter Botanical Garden, and Bryan Park and Nature Center.
Hospitals Distance
Hospitals Distance
Henrico Doctors' Hospital
Drive: 8 min 4.4 mi
Bon Secours St. Mary's Hospital
Drive: 12 min 7.3 mi
Children's Hospital of Richmond
Drive: 16 min 10.6 mi
MAA West End has 3 hospitals within 10.6 miles, the nearest is Henrico Doctors' Hospital which is 4.4 miles away and a 8 minute drive.
Military Bases Distance
Military Bases Distance
Fort Gregg-Adams Military Reservation Bland
Drive: 50 min 37.5 mi
Fort Gregg-Adams Military Reservation Hopewell
Drive: 52 min 38.2 mi
MAA West End is 37.5 miles from Fort Gregg-Adams Military Reservation Bland, and is convenient to other military bases, including Fort Gregg-Adams Military Reservation Hopewell.
 
 

Property Ratings at MAA West End

How Is This Rating Determined?

How Is This Rating Determined?

Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.

3.9
Good
Out of 5

3.9 Blended Score

16 Renter Reviews

Share details of your own experience with this property

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  • Rating High-Low
  1. ...
  2. ...
11/28/22
Excellent

Quiet, grounds well maintained. Employees friendly and responsive. 10/10 would rent again.

Property Manager at MAA West End, Responded To This Review

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

6/11/22
Nice complex in a convenient location

We recently moved in and it’s been an amazing experience this far. We’ve interacted with most, if not all, of the staff and they’re all nice and extremely helpful and welcoming. I would say the only downfall to living here is you do not have assigned parking and with my fiancé working overnights, it’s hard for him to find parking outside our building and sometimes has to park a building away. But other than the parking, we’ve had an incredible experience so far and have expressed staying here for long term due to the convenience and how nice it is

Property Manager at MAA West End, Responded To This Review

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

1/6/21
Honest review from a current resident

My wife and I have lived here since 2015. And while I have left positive reviews in the past, I recently had a troubling experience with the complex. First, let me say that the staff does a great job, they are always friendly, and they are quick to take care of any maintenance issues. Their office closes at 5 pm, I did an online maintenance request around 4:40, and to my surprise, they took care of it that day before 5 pm. Now for the negative, In my 44 years, I have never once been late on making a rent payment. And with covid going around, our household income was reduced to 60-80% on average from where we were a year ago, due to both of our hours being cut. With that being said, we felt that it was important to us to continue to make our payments on time, without asking for any sort of assistance. And we continued to make out monthly payments, so fast forward to December 2020. We found out that we were expecting our first child after 9 years of marriage. So the stress, worry, and happiness has been on our mind constantly. Fast forward again to New Year's Day, which happened to fall on a Friday which meant that our rent was due sometime between the 1st and the 3rd. The 3rd just happened to be on a Sunday. So it completely slipped our minds until we got a notice to either pay or vacate from the leasing office. Not a problem at all, but I did notice a $94 late fee. I promptly called the office and spoke to the manager. I explained that the rent due date had fallen over a holiday weekend(most of which the office was closed), I stated that we could immediately make up the missed payment, but as long time residents, with zero histories of late or missed payments. Was there anything that they could do for us regarding the late payment? The manager flat out said no, and with that in mind, we had planned on living here until we moved into our own home. But after this exchange, my wife and I have decided to go ahead and start looking for a new place. We understand that rules are rules, but something should have been done for us in this instance. Hopefully, that extra $94 goes a long way in getting this place ready for the next high turnover tenant.

Property Manager at MAA West End, Responded To This Review

We welcome the opportunity to turn your experience around. Please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can better understand your situation. Thank you, Colonial Village at West End

2/2/19
The location is... (Verified Renter)

The location is convenient and safe. Great office and maintenance staff. Awesome amenities and great floor plan!

2/1/19
The only thing... (Verified Renter)

The only thing missing is a patio/terrace. The pool people are not my preference. My apartment is up to date as to appliances. Very cute one bedroom apts.

1/31/19
Overall, I've had... (Verified Renter)

Overall, I've had an above average living experience at this property--it's a quiet, clean, and respectful environment. I currently have only one persistent issue: the pavement and drainage systems outside of the apartment are not the most well-maintained. For example, because of the way the parking spaces are cut into the sidewalk, some corner spaces fill with water that does not drain. On the other hand, some of the asphalt/pavement is in poor shape, and potholes are rife, especially towards the back exit.

1/30/19
The property is... (Verified Renter)

The property is very well maintained, and always making improvements.

1/30/19
It is clean,... (Verified Renter)

It is clean, quite, comfortable and safe. The staff is friendly and professional. The location is very convenient to placowhere I shop and visit.

1/29/19
Been here 10... (Verified Renter)

Been here 10 years. Pleasant convenient safe well tended terrific staff

1/29/19
Housing is very... (Verified Renter)

Housing is very pleasant. Main office staff very friendly. Maintenance responds promptly to any issues. Only downside is annual increase in rent.

1/29/19
Really love the... (Verified Renter)

Really love the location and staff. Rent increase without corresponding updates is the only negative (counters, faucets, etc.)

8/9/18
Just find a different place

The price and location of this place may entice you, but this is yet another example of an apartment complex run by a large corporation that does the bare legal minimum for you and takes the absolute maximum amount of money they can from you upon move-in and move-out. When we moved in, we were required to pay hundreds more than was stated in our original lease due to clerical errors made by office personnel. Also, at move-out we were charged around $500 even though our place was left in pristine condition. We even paid additional for the apartment to be deep cleaned when we moved out, yet still got charges for "pet damage" that they have no proof of. Trust me, we were model tenants, and if we actually left damage, I would have had no problem paying for it. My advice is to find a local landlord that you can deal with directly. There are no managers in the office that have any power to help you if you need to dispute charges. Also, they say the buildings are recently renovated, but we had kitchen drawers falling out, holes in the walls, and rusted shower components when we moved in. I understand that this is the business model that the corporation has chosen to run with and that no one in the office intends any harm, but if you're looking to move to Glen Allen, please look elsewhere when you're choosing a place to live. You'll save yourself unexpected expenses and much heartache. How this place has any stars at all is beyond me.

Property Manager at MAA West End, Responded To This Review

We sincerely regret your less than satisfactory experience with our community. Our team is dedicated to exceptional service each day, and we are looking into this internally to identify any possible areas of improvement especially regarding fees, maintenance, and infrastructure. Please know that your satisfaction is our priority. We'd like to discuss your experience further, so please call us at 866-620-1130.

1/30/18
Don’t recommend

Sorry to say I don’t recommend this complex. Good things: close to everything you could need, hospitals, shopping, dining, movies. The bad: everything else. Over the time I’ve been here it’s just gotten worse, for one it’s not safe. There was a shooting recently and the office didn’t even have the courtesy to email the community to make them aware. They email us about everything else’s which is nerve wracking but when it comes to something that important they are silent. We heard the shooting when it happened but other people we know here did not know it happened because they weren’t home. For our safety and to take precautions this should have been shared with everyone. It was in the news. The apartments have mold I agree with others and for all the money I pay my Windows should be energy efficient and MOLD FREE. They’re neither. They are old I’m assuming the windows from when this place was made and that’s not good we’ve had electric bills close to $300 just for heating. The screens we discovered are not actually on a track but pushed in a can pop out easily for someone to break in. They have a nice pool that’s open all year round a business center but the computers and printers seem always broken and there’s only 2. I go to the gym with my neighbor pretty often and the equipment is sometimes not working either. They don’t seem to rush to make this place better but drilled us to death with rent reminders. You want money but don’t want to give us what we were promised moving in or upgrade our apartments windows just like you increase the rent. It’s such a shame. They need new management here they really do. The ones here do not care and are not doing a good job it’s just money down the drain for many people living here. And it’s like they find every reason possible to add fees for something. They need the trash truck here more often too. Thankful for a roof over our head though it’s cost is way too high for what we get. Look forward to moving to a better community with management that actually does what it’s supposed to.

Property Manager at MAA West End, Responded To This Review

Thank you for your candid and thorough review. We strive to provide a superb apartment at the best price and regret you are disappointed in our community. We believe in transparent communication with our residents, and it seems there is room for improvement. We would like an opportunity to resolve your concerns, so please call us at 866-620-1130.

11/22/17
Just look elsewhere!!!

This was a last resort move in and initially didn't think the apartment itself was all that bad. However since we were pressed for time after moving from our old apartment we decided to stick with it for at least 6 months. Big mistake! The maintenance paints over dirt and bugs as well as rusted moldy Windows. It's absolutely disgusting. The pest treatment is a joke, there's spiders outside hanging and webbed that come inside and they're larger than quarters. Silverfish and ants. Our place is neat and clean and they just keep coming in the door cracks and Windows which should be replaced because cold air flows right through them in winter. They get moldy all year and you have to bleach clean the Windows at least every other week. Not to mention maintenance is nosy as all get out peeking in windows. My wife and I make sure our children's blinds are always closed because you never know when there around looking your apartment. This has been the worst apartment as far as upkeep and professionalism. Lastly, management...this place needs new office staff. The property manager has no backbone it seems and the other people in the office are yes people trying to relay messages so you get no clear help. We asked about moving to another apartment in the beginning and what the steps are to start. They acted like we spoke a foreign language and made it difficult we just nixed the idea and decided we would move as soon as we're able. They're looking to take your money and rent increases fast. They have no drop box for rent so if you work 10-12 he shifts and can't get there you're out of luck. They're not looking to make the places a long term home for any family. An all around uncomfortable experience. If you have money to waste and want to feel uncomfortable in your own apartment then this is the place for you.

Property Manager at MAA West End, Responded To This Review

Thank you for your feedback. Were so sorry to hear about your unpleasant experience in our community. Our team is held to the highest standards, and our goal is to provide first-rate service for our residents. Seems we have missed the mark. We'd like an opportunity to resolve your concerns about maintenance, pest control, and community upkeep. Please call us directly at 866-620-1130 so we can gather additional details. Thanks so much for taking the time to share your comments.

8/18/15
BEWARE OF THIS COMPLEX

I hope this doesn't have to be a review for a referral. I wouldn't want anyone to have to live in this complex. My husband, my daughter and I moved in about eight months ago. We moved here to save money. My husband lost his job after thirty six years and was also diagnosed with dementia. We have lived in about six other apartments and I can't complain about any. One previous apartment had mold but the complex helped with this issue in any way they could. This apartment is old and has bugs. I don't even keep hardly any food in this place so I won't see bugs. I went to management and they sprayed but they acted like I'm the problem. I had to ask the manager several times for her bosses name and she finally gave it to me with a number to customer service. I had to google the bosses name to find the number. The manager of the complex came over and commented on how clean our place is. Lastly, I could go on but I'll say one more thing. I've never lived anywhere that you feel like you're in an earthquake. The place vibrates and shakes like something I've never experienced.

7/22/15
Kind staff, nice place

The staff are friendly and responsive. The apartment is nice and community is well maintained.

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4008 Gaelic Ln

Glen Allen, VA 23060

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