Rated 1 out of 5?by TheDisrespectedOne Amazingly...terrible
I can't write much about this apartment without using some really extreme language, so I will keep this simple. If you move into University Springs, be prepared to go two days without any water, because the maintenance manager doesn't want to hire a contractor to fix the pipes. He'd rather do it himself, and if he doesn't get to Lowe's in time to buy the glue, well you're just going to be out of luck. University Springs is only for nasty people who can care less about their own lives.
February 25, 2014
Rated 2 out of 5?by UnsatisfiedTenant Comforatble But Questionable Tenant Service
The apartment itself was comfortable and I didn't have many maintenance issues, but I was lucky in that area. Ever since the office changed management at the beginning of this year, service has definitely gone downhill. At the times when I did need maintenance service, I had to call several times on each occasion.On one occasion, they didn't even fix what was wrong they just turned on the appliance and said it was working. I did not experience any mice sightings or bathroom floodings, but there was a slight roach problem. When I first moved in on in the middle of August, I was expected to pay the full month's rent and then two weeks later when September started, paid the rent for that month also, When I finally moved out this year, I did not receive my deposit back, even though the apartment was left clean and everything undamaged and in good shape, Which wasn't a big deal except instead my cosigner received a bill for $400. I had no idea, as they had not tried to contact me at all about it. All in all, it was a mediocre experience with the complex, probably not worth the yearly rising rent charges.
September 8, 2013
Rated 1 out of 5?by IrateTenant Just don't, unless location is all that matters
I've been roughly two weeks, with the A/c out for approximately 4 days the whole time. The office refuses to take any sort of responsibility and continually uses the defense that they've "called" the maintenance crew and informed them of the issue. No one has come by, even once, and apparently the fact that it's well over 90 degrees in here(because the thermostat thermometer doesn't read any higher than that) either doesn't count as emergency circumstances or there are no allowances for emergency circumstances in the lease contract. Either way, unless the only thing that matters is location and proximity to school, and you don't care whether things work or will ever be fixed, this probably isn't the place for you.
July 28, 2013
Rated 2 out of 5?by rah92 You get what you pay for...
From my experience, the only positive thing about University Springs is the location. It's close to campus, and is on the bus route.
Lets be real... You won't find a two bedroom for a lower price. BUT, plan to be your own maintenance worker.
I've had multiple problems:
My bathroom flooded while I was gone over winter break. The baseboards are now moldy, all maintenance did was clean up the water. Not to mention, the shower rod was broken in the process. I had to call multiple times to get it fixed.
My ceiling leaked periodically after running the dishwasher. That took months to get fixed.
I have never been able to use my dishwasher since I moved in. It holds water from the sink disposal. I've called hundreds of times... 8 months later nothing has been fixed.
There is a mice infestation. I've talked to many people who also live here, and they have the same problem.
When I approached the front office, they said, "That's not what you saw.."
I know what a mouse looks like, thank you.
I guess they're not going to fix that, either.
Also, be cautious of your electric bills.
You are supposed to have a $35 pre-paid portion.
Yet, my roommate and I go over every month by a minimum of $15. Most people in the neighborhood pay a total of $45 without a cap.
Note* We leave the AC of 85% of the time. AND the dishwasher is never used.
I have been charged 3 times for the same bill, no refund.
They also have not given me the hard copy of the electric bill when requested.
All in all, I'd live somewhere else if I were you!
Otherwise beware of mice, floods, and extra costs!
February 25, 2013