Residences at Capitol Heights

I recently moved in and I can't be happier. The only thing better than the building, its location, amenities, etc. are the staff. Shawna and Vanessa are are amazing! They helped make the move in process as convenient as possible, they went out of their ways to take calls and so much more. I haven't had to deal with any maintenance issues yet but from what I've been told, it should be just as easy and convenient for that as it was moving in.

The building staff are unprofessional, unorganized, and rarely answer emails and phone messages timely or even at all at times. We have had 4 false fire alarms since moving in, 3 of which were in the middle of the night between 1 and 3 am. Families were out in the street at night with their pets and kids. People had work in the morning and got no sleep. Because this happens so frequently, people have stopped taking the alarms seriously which is a safety hazard. We have paid $15/month to keep our stuff in an indoor storage unit in the basement of the building. There was a break in and we had over $1,000 of camping gear stolen. The building staff wouldn't even do the bare minimum of giving us the $15/month we paid just to have all of our stuff stolen. There are no security cameras or any way to prevent this from happening again. The parking garage (that we pay the high amount of $95/car/month for is really unreliable. They have you evacuate the garage twice for multiple days throughout the year and sometimes we come home and there's an event so you can't find a spot or have a lot of difficulty doing so. The insulation sucks and our apartment is freezing throughout the winter even when we run the heat, which makes our bills extremely high. Do not walk, RUN away from this building and rent somewhere cheaper, more secure, and where the staff will show you respect.

This building is not safe. There are no security cameras at all. Our storage units were robbed and management did not tell us for several days. They also did not respond to multiple follow up communication attempts. The fire alarm goes off all the time in the middle of the night because people pull it. Management has no ability to stop this problem. Parking is very very expensive and you are kicked out of the garage two weeks per year. On top of that, sometimes there is an event at the Masonic Center and you can't get parking and there is nothing you can do. Our apartment is not well insulated and we pay huge utilities every month so the upfront cost is not what it seems. You can do better than this building.

My apartment complex is nice, it's just pool-less and needs to be upgraded. There are several apartment complexes around the same area that are undergoing renovations, and ours seems to be the last in line. My complex does offer income restricted possibilities but the way prices are inflating in Colorado, it doesn't seem to be much of a help!