How will I know when I receive a new message?

Whenever a renter sends you an inquiry or a follow-up message, you will receive an email notification.

How do I manage my notification preferences?

Preferences can be managed from the My Account page when logged in, under the Message Preferences section.

Can I send messages to all of my renters at the same time?

Messages are currently 1 to 1. Multi-participant conversations are under consideration for future release.

Can I send multiple photos at the same time?

Yes! Select the Attach an image button to add a photo. After the initial photo is added to your drafted message, repeat the same process to add another. When all photos are added, send your message to deliver multiple photos at once.

Two characters messaging each other in front of chat bubbles

Messages

Stay Connected with Messages Built for Leasing

Respond faster, keep leads organized, and move renters forward with one central inbox built for leasing. With Apartments.com Messages, you can manage every conversation in one place and share key details in seconds.

Because you're balancing day-to-day demands, Messages also helps you stay responsive when you’re unavailable or short on time. With auto-reply messaging and AI-powered response assistance, you can manage your leasing communications with confidence. Staying connected has never been easier.

Woman using her phone to message prospective renters.

Never Miss a Message from a Renter

Whether it’s a new inquiry or a follow-up question, you’ll be able to respond to renters quickly, right from your inbox. No missed messages, no lost leads—just fast, seamless communication that helps you stay one step ahead.

Screenshot of the messaging feature on a smartphone

Turn Interest into Applications

Fill your vacancies faster with built-in options like inviting renters to apply directly within your chat. Reduce friction, boost follow-through, and keep the momentum going—all without ever leaving Apartments.com.

Smartphone with screenshot of message filtering

Every Chat, One Inbox

Manage all your messages in one centralized location. Filter your inbox, favorite important messages, and search conversations with ease. Spend less time juggling apps and more time building great renter relationships.

Frequently Asked Questions

How will I know when I receive a new message?

Whenever a renter sends you an inquiry or a follow-up message, you will receive an email notification.
How do I manage my notification preferences?

Preferences can be managed from the My Account page when logged in, under the Message Preferences section.
Can I send messages to all of my renters at the same time?

Messages are currently 1 to 1. Multi-participant conversations are under consideration for future release.
Can I send multiple photos at the same time?

Yes! Select the Attach an image button to add a photo. After the initial photo is added to your drafted message, repeat the same process to add another. When all photos are added, send your message to deliver multiple photos at once.