Renaissance at Preston Hollow
8600 Thackery St,
Dallas,
TX
75225
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Monthly Rent
$1,684 - $20,366
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Bedrooms
1 - 3 bd
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Bathrooms
1 - 2.5 ba
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Square Feet
902 - 1,885 sq ft
At Renaissance Preston Hollow, we’ve created the ideal environment to let you explore everything Dallas has to offer. Every space has been thoughtfully curated with you in mind. Come stay a while!
Pricing & Floor Plans
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Unit 2201price $1,684square feet 951availibility Now
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Unit 1406price $1,695square feet 951availibility Now
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Unit 2301price $1,795square feet 951availibility Aug 29
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Unit 5310price $1,810square feet 1,045availibility Now
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Unit 1209price $1,813square feet 1,045availibility Now
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Unit 5110price $1,790square feet 1,045availibility Sep 12
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Unit 2103price $1,773square feet 982availibility Now
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Unit 8304price $2,073square feet 1,249availibility Now
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Unit 7107price $2,093square feet 1,249availibility Now
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Unit 5406price $2,203square feet 1,249availibility Now
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Unit 143price $3,178square feet 1,790availibility Now
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Unit 151price $3,178square feet 1,790availibility Aug 28
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Unit 5207price $2,108square feet 1,293availibility Aug 28
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Unit 8307price $2,083square feet 1,417availibility Sep 5
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Unit 2208price $2,093square feet 1,417availibility Sep 26
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Unit 7201price $2,063square feet 1,229availibility Oct 14
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Unit 1310price $3,139square feet 1,835availibility Aug 29
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Unit 185price $3,149square feet 1,885availibility Aug 29
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Unit 2201price $1,684square feet 951availibility Now
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Unit 1406price $1,695square feet 951availibility Now
-
Unit 2301price $1,795square feet 951availibility Aug 29
-
Unit 5310price $1,810square feet 1,045availibility Now
-
Unit 1209price $1,813square feet 1,045availibility Now
-
Unit 5110price $1,790square feet 1,045availibility Sep 12
-
Unit 2103price $1,773square feet 982availibility Now
-
Unit 8304price $2,073square feet 1,249availibility Now
-
Unit 7107price $2,093square feet 1,249availibility Now
-
Unit 5406price $2,203square feet 1,249availibility Now
-
Unit 143price $3,178square feet 1,790availibility Now
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Unit 151price $3,178square feet 1,790availibility Aug 28
-
Unit 5207price $2,108square feet 1,293availibility Aug 28
-
Unit 8307price $2,083square feet 1,417availibility Sep 5
-
Unit 2208price $2,093square feet 1,417availibility Sep 26
-
Unit 7201price $2,063square feet 1,229availibility Oct 14
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Unit 1310price $3,139square feet 1,835availibility Aug 29
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Unit 185price $3,149square feet 1,885availibility Aug 29
Fees and Policies
The fees below are based on community-supplied data and may exclude additional fees and utilities. Use the Cost Calculator to add these fees to the base price.
- Utilities & Essentials
- Utility - Stormwater/Drainage Admin FeeAmount to manage drainage billing.$2.28 / mo
- Trash Services - DoorstepAmount for doorstep trash removal from rental home.$25 / mo
- Trash Administrative FeeAmount to manage trash service billing.$3 / mo
- Pest Control ServicesAmount for pest control services.$3 / mo
- Trash Services - HaulingVaries
- Utility - Water/SewerUsage-Based (Utilities) Amount for provision and/or consumption of water and sewer servicesVaries
- Renters Liability Insurance - Third PartyVaries
- Utility - Stormwater/DrainageUsage-Based (Utilities) Amount for provision of storm water services.Varies
- One-Time Basics
- Due at Application
- Application FeeAmount to process application, initiate screening, and take a rental home off the market.$35
- Due at Move-In
- Security Deposit (Refundable)Amount intended to be held through residency that may be applied toward amounts owed at move-out. Refunds processed per application and lease terms.$600 - $1,000
- Due at Application
- DogsMax of 1, 75 lbs. Weight Limit
- CatsMax of 1, 75 lbs. Weight Limit
- Birds
- Allowed
- Fish
- Allowed
- Pet Fees
- Pet Deposit (Refundable)Max of 10. Amount for pet living in rental home. May be assessed per pet or per rental home, based on lease requirements. Refunds processed per lease terms.$450
- Pet FeeMax of 10. Amount to facilitate authorized pet move-in.$500
- Pet RentMax of 10. Monthly amount for authorized pet.$25 / mo
- Garage
- Parking FeeMax of 10. Amount for garage parking space/services. May be subject to availability.$100 / mo
- Other Parking Fees
- Parking - ReservedMax of 10. Amount for reserved parking space/services. May be subject to availability.$50 / mo
- Storage Unit
- Storage FeeMax of 10. Amount for usage of optional storage space. May be subject to availability.$25 - $150 / mo
- Renters Liability/Content - Property ProgramAmount to participate in the property Renters Liability Program.$14.50 / mo
- Payment Services - AlternativeVaries
- Renters Liability Only - Non-ComplianceAmount for not maintaining required Renters Liability Policy.$10.75 / occurrence
- Express Move OutAmount for community to perform rental home cleaning upon move-out.$100 - $350
- Insufficient Move-Out Notice FeeAmount for not providing notice to move-out as required by lease.200% of base rent
- Returned Payment Fee (NSF)Amount for returned payment.$50 / occurrence
- Access Device - ReplacementAmount to obtain a replacement access device for community; fobs, keys, remotes, access passes.$75 / occurrence
- Reletting FeeMarketing fee related to early lease termination; excludes rent and other charges.85% of base rent / occurrence
- Lease ViolationVaries
- Legal/Eviction FeesVaries
- Intra-Community Transfer FeeAmount due when transferring to another rental unit within community.$500
- Trash Container - ReplacementAmount to replace trash/waste container.$25 / occurrence
- Utility - Vacant Processing FeeAmount for failing to transfer utilities into resident name.$50 / occurrence
- Early Lease Termination/CancellationAmount to terminate lease earlier than lease end date; excludes rent and other charges.200% of base rent / occurrence
- Late FeeAmount for paying after rent due date; per terms of lease.9.99% of base rent / occurrence
- Payment Services - Third PartyVaries
- Utility - Vacant Cost RecoveryUsage-Based (Utilities) Amount for utility usage not transferred to resident responsibility any time during occupancy.Varies
Property Fee Disclaimer:
Security Deposit may change based on screening results, but total will not exceed legal maximums. Some items may be taxed under applicable law. Some fees may not apply to rental homes subject to an affordable program. All fees are subject to application and/or lease terms. Prices and availability subject to change. Resident is responsible for damages beyond ordinary wear and tear. Resident may need to maintain insurance and to activate and maintain utility services, including but not limited to electricity, water, gas, and internet, per the lease. Additional fees may apply as detailed in the application and/or lease agreement, which can be requested prior to applying.
Pet breed and other pet restrictions apply.
Parking, storage, and other rentable items are subject to availability. Final pricing and availability will be determined during lease agreement. See Leasing Agent for details.
Details
Lease Options
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1 - 15 Month Leases
Property Information
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Built in 2001
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291 units/4 stories
Matterport 3D Tours
Select a unit to view pricing & availability
About Renaissance at Preston Hollow
At Renaissance Preston Hollow, we’ve created the ideal environment to let you explore everything Dallas has to offer. Every space has been thoughtfully curated with you in mind. Come stay a while!
Renaissance at Preston Hollow is an apartment community located in Dallas County and the 75225 ZIP Code. This area is served by the Dallas Independent attendance zone.
Unique Features
- Town Home Floor Plans Available
Contact
Video Tours
Can't make it to the community? This community offers online virtual tours for prospective residents.
Community Amenities
Pool
Clubhouse
Controlled Access
Business Center
Grill
Conference Rooms
24 Hour Access
Trash Pickup - Door to Door
Property Services
- Package Service
- Wi-Fi
- Controlled Access
- Maintenance on site
- Property Manager on Site
- 24 Hour Access
- Trash Pickup - Door to Door
- Renters Insurance Program
- Dry Cleaning Service
- Online Services
- Planned Social Activities
Shared Community
- Business Center
- Clubhouse
- Lounge
- Multi Use Room
- Storage Space
- Disposal Chutes
- Conference Rooms
Fitness & Recreation
- Pool
Outdoor Features
- Cabana
- Courtyard
- Grill
Apartment Features
Washer/Dryer
Air Conditioning
Dishwasher
Washer/Dryer Hookup
Loft Layout
High Speed Internet Access
Hardwood Floors
Walk-In Closets
Highlights
- High Speed Internet Access
- Washer/Dryer
- Washer/Dryer Hookup
- Air Conditioning
- Heating
- Smoke Free
- Cable Ready
- Satellite TV
- Security System
- Storage Space
- Fireplace
Kitchen Features & Appliances
- Dishwasher
- Disposal
- Ice Maker
- Granite Countertops
- Stainless Steel Appliances
- Pantry
- Island Kitchen
- Eat-in Kitchen
- Kitchen
- Microwave
- Range
- Refrigerator
- Freezer
Model Details
- Hardwood Floors
- Carpet
- Tile Floors
- Dining Room
- Office
- Attic
- Built-In Bookshelves
- Crown Molding
- Vaulted Ceiling
- Views
- Walk-In Closets
- Linen Closet
- Loft Layout
- Window Coverings
- Balcony
- Patio
- Garden
- Package Service
- Wi-Fi
- Controlled Access
- Maintenance on site
- Property Manager on Site
- 24 Hour Access
- Trash Pickup - Door to Door
- Renters Insurance Program
- Dry Cleaning Service
- Online Services
- Planned Social Activities
- Business Center
- Clubhouse
- Lounge
- Multi Use Room
- Storage Space
- Disposal Chutes
- Conference Rooms
- Cabana
- Courtyard
- Grill
- Pool
- Town Home Floor Plans Available
- High Speed Internet Access
- Washer/Dryer
- Washer/Dryer Hookup
- Air Conditioning
- Heating
- Smoke Free
- Cable Ready
- Satellite TV
- Security System
- Storage Space
- Fireplace
- Dishwasher
- Disposal
- Ice Maker
- Granite Countertops
- Stainless Steel Appliances
- Pantry
- Island Kitchen
- Eat-in Kitchen
- Kitchen
- Microwave
- Range
- Refrigerator
- Freezer
- Hardwood Floors
- Carpet
- Tile Floors
- Dining Room
- Office
- Attic
- Built-In Bookshelves
- Crown Molding
- Vaulted Ceiling
- Views
- Walk-In Closets
- Linen Closet
- Loft Layout
- Window Coverings
- Balcony
- Patio
- Garden
| Monday | 10am - 6pm |
|---|---|
| Tuesday | 10am - 6pm |
| Wednesday | 10am - 6pm |
| Thursday | 10am - 6pm |
| Friday | 10am - 6pm |
| Saturday | 11am - 5pm |
| Sunday | Closed |
The majority of the landscape in North Dallas is filled with attractive, upscale homes, but there are several surprisingly affordable options as well. Several large shopping centers serve as the community’s main attractions, with a wide selection of nearby restaurants and movie theaters.
For outdoor fun, Anderson Bonner Park provides a great spot for running or biking along White Rock Creek, and numerous golf courses and sports facilities are nearby. Folks in North Dallas enjoy convenient access to Southern Methodist University and Dallas Love Field Airport. With world-class medical facilities such as Medical City Children’s Hospital and Texas Health Presbyterian Hospital Dallas nearby, North Dallas is an excellent location for healthcare professionals.
Learn more about living in North Dallas| Colleges & Universities | Distance | ||
|---|---|---|---|
| Colleges & Universities | Distance | ||
| Drive: | 5 min | 2.0 mi | |
| Drive: | 6 min | 2.3 mi | |
| Drive: | 11 min | 6.6 mi | |
| Drive: | 11 min | 7.0 mi |
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.
View GreatSchools Rating Methodology
Data provided by GreatSchools.org © 2025. All rights reserved.
Transportation options available in Dallas include Park Lane, located 2.0 miles from Renaissance at Preston Hollow. Renaissance at Preston Hollow is near Dallas Love Field, located 6.0 miles or 12 minutes away, and Dallas-Fort Worth International, located 23.8 miles or 31 minutes away.
| Transit / Subway | Distance | ||
|---|---|---|---|
| Transit / Subway | Distance | ||
|
|
Drive: | 5 min | 2.0 mi |
|
|
Drive: | 5 min | 2.5 mi |
|
|
Drive: | 5 min | 2.7 mi |
|
|
Drive: | 7 min | 3.7 mi |
|
|
Drive: | 8 min | 4.8 mi |
| Commuter Rail | Distance | ||
|---|---|---|---|
| Commuter Rail | Distance | ||
|
|
Drive: | 11 min | 6.8 mi |
|
|
Drive: | 11 min | 6.8 mi |
|
|
Drive: | 12 min | 8.0 mi |
|
|
Drive: | 23 min | 13.4 mi |
|
|
Drive: | 21 min | 16.0 mi |
| Airports | Distance | ||
|---|---|---|---|
| Airports | Distance | ||
|
Dallas Love Field
|
Drive: | 12 min | 6.0 mi |
|
Dallas-Fort Worth International
|
Drive: | 31 min | 23.8 mi |
Time and distance from Renaissance at Preston Hollow.
| Shopping Centers | Distance | ||
|---|---|---|---|
| Shopping Centers | Distance | ||
| Walk: | 8 min | 0.5 mi | |
| Walk: | 20 min | 1.1 mi | |
| Walk: | 26 min | 1.4 mi |
| Parks and Recreation | Distance | ||
|---|---|---|---|
| Parks and Recreation | Distance | ||
|
Dallas Trekkers Walking Club
|
Drive: | 8 min | 4.1 mi |
|
White Rock Lake
|
Drive: | 12 min | 6.2 mi |
|
Nasher Sculpture Center
|
Drive: | 10 min | 7.0 mi |
|
Klyde Warren Park
|
Drive: | 11 min | 7.5 mi |
|
Dallas Arboretum
|
Drive: | 14 min | 7.8 mi |
| Hospitals | Distance | ||
|---|---|---|---|
| Hospitals | Distance | ||
| Drive: | 5 min | 2.3 mi | |
| Drive: | 6 min | 2.6 mi | |
| Drive: | 6 min | 2.8 mi |
| Military Bases | Distance | ||
|---|---|---|---|
| Military Bases | Distance | ||
| Drive: | 30 min | 18.9 mi | |
| Drive: | 61 min | 42.0 mi |
Property Ratings at Renaissance at Preston Hollow
I have enjoyed the space, the location and the ease of moving in and out of the facility. This is a very quiet place.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
We appreciate you taking the time to provide your feedback as it is very important to us! We value you as a resident and want you to know that we are here for you.
The office staff is not responsive. The hallways are so dirty. The hallway was half painted and never completed. When trees were pruned the trees in our courtyard were never touched. The courtyard has been a muddy mess for over a year.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi there, thank you for taking the time to let us know about your experience. We are working hard to make sure that we are providing the best service possible, so we definitely appreciate your feedback. Thank you!
You have got to be kidding. There are so many issues that are not being addressed I could have listed more. Get the pools open! Get the gates working! Invest in new landscaping in areas where CAMP destroyed the growth, and then I will share other concerns.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi there - we appreciate your honest feedback, as we're always looking for ways to improve. If you would like to discuss anything with the team, then please contact our office. We definitely are aware of the many challenges and look forward to construction ending and the pools opening. We are working hard to make sure that all of our residents are able to enjoy the amenities real soon! Thank you.
I have really enjoyed living in this community. And enjoy the fact that the management staff is very friendly and always ready to help resolve any needs I might have.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
You're the best! We really appreciate the positive review.
It’s been a very difficult time for the past 2 years. Hopefully we see a significant improvement now that major work is coming to an end
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Dear Valued Resident, We sincerely appreciate your time in providing us with your candid feedback. The Renaissance at Preston Hollow team acknowledges the challenges during this construction period and wants to assure you of our ongoing support. Thank you for your patience and understanding.
I sold my home in Preston Hollow 10 years ago and have loved being at the Renaissance. It is a wonderful location and was very beautiful until Finger sold and the reconstruction began. I realized it would be noisy and not pretty. I didn't know it would be for several years.I never considered moving and still do not. I would appreciate some sort of compensation for the damage and inconvenience,however.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
So good to hear from you! Thanks for letting us know your disappointment in how long that the construction has taken. We understand and would love to talk to you in person. Please feel free to email the office at renaissanceph@greystar.com to set up an appointment to discuss further. We look forward to hearing from you soon!
This community is horrible I wouldn’t recommend it to anyone.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
I'm disappointed to hear that your experience at Renaissance at Preston Hollow has not been a positive one. I would love to hear from you so that we can discuss further. Please contact our office.
If you are looking for a peaceful apartment that is spacious and very comfortable, this is the place!
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hey - what a lovely thing to say! We appreciate you so much. Thanks again for taking some time to provide a positive review! The Renaissance at Preston Hollow Team.
Lived here over ten years and have been happy here even with all the construction.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for the great review!
The community could be beautiful but unfortunately common areas are very dirty and not maintained. It is an easy fix but unfortunately isn’t done.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please contact us at (469) 306-4397 so we can understand your situation better in order to try and turn your experience around. Thank you, Renaissance at Preston Hollow
This is a great community. The staff is very responsive and approachable. The location is fantastic.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi there, thank you for taking the time to leave a review for us at Renaissance at Preston Hollow. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
The Renaissance used to be a premier apartment community. It can no longer be described such.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi, thank you for taking the time to leave us feedback about your experience with us. Hi there, we regret to hear that your recent experience was anything less than exceptional. Please reach out to us at (469) 306-4397 so we may assist you in moving forward towards a resolution.
First year here was very good. Last three years under Greystar very poor on all accounts.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi there, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please reach out to us at (469) 306-4397 so we may assist you in moving forward towards a resolution.
I have recently moved into Renaissance and am very happy with my unit and the friendliness of the residents. The common areas are going to be a great asset to the living dynamics here in this very nice community. They are working on the exterior of the buildings so there is a lot of maintenance workers but once that is completed it seems to be quiet place.
The Renaissance at Preston Hollow used to be a luxury property. Until the ongoing construction is completed, I would not recommend this property to anyone. There is no onsite management and maintenance issues are taking up to 3 weeks or more to be addressed
I would not recommend living at the Renaissance at Preston Hollow. Management does not seem to take their jobs seriously and provide empty promises all the time.
I have loved this place so far. The residents are so welcoming to me. There are so many great amenities, and nice green spaces around the facility. The location for this area is so nice. I am in the center of the facility and it is so calm and quiet! It is in the middle of a huge refresh and hopefully will be completed soon.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!
Besides these past 2 years with the on going construction and problems, Preston Hollow had been great. They were very responsive when we had a problem and very transparent when necessary providing safety tips and community gatherings that were convenient to all. I'm hoping that construction will be done soon and Preston Hollow will go back to how they used to be.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi, thank you for taking the time to leave us feedback about your experience with us. We hope to be of service to you again in the future. Best wishes, Renaissance at Preston Hollow
Renaissance at Preston Hollow Apartments falls significantly short of expectations. While the complex may initially impress with its attractive exterior and convenient location, these superficial attributes quickly fade upon closer inspection, revealing a troubling reality marred by poor maintenance and unsatisfactory living conditions. Residents cannot view their actual unit until after they have signed the lease and received keys to the apartment, with a commitment that repairs will be completed promptly following the move-in inspection. I have been residing in my apartment for six weeks. Upon moving in, several issues were immediately apparent. Within days, maintenance tickets were submitted for problems such as a shower head and tub drain are corroded, ceiling above the bathtub shows worsening water damage, and the repairs made were substandard, plumbing issues in the bathroom, and cracked windows resulted from exterior repairs to the complex. The response from the maintenance team has been slow and inadequate. Despite repeated requests, the ceiling above the bathtub shows worsening water damage, and the repairs have gone unanswered. Security concerns: The gate fails to shut properly when employees depart in the evenings. Management Staffing concerns: Interacting with the management team proved to be just as disappointing. Emails and phone calls were frequently ignored, with no responses following feedback reviews or surveys. On-site staff were often preoccupied on the phone when attempting to address complaints in person. This absence of accountability and professional conduct from the management team further intensified an already aggravating scenario. Apart from the maintenance issues inside the apartment, the general state of the complex is troubling. Common areas like hallways and stairwells are frequently unclean and muddy, while exposed rebar metal during construction creates hazardous conditions, further complicating daily life. Prospective residents should be thoroughly aware of these significant drawbacks before making the decision to move in. The combination of neglected repairs, poor communication, and inadequate facilities makes this complex a regrettable choice for anyone seeking a comfortable and well-maintained home.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Renaissance at Preston Hollow (469) 306-4397
This is a wonderful location for shopping and access to major highways, please be aware this place is under construction. The people at the front desk are not very helpful and will continue to ignore your request for help.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Renaissance at Preston Hollow (469) 306-4397
There is a disconnect between Greystar and the onsite management and staff at this property. They are not communicating vital information regarding repairs to the apartments or amenities. It took 3 weeks to get a dishwasher and kitchen sink fixed. There is a huge construction mess that remains to be cleaned up and this effects every aspect of life on the property. We are now being told that this is an ever changing excuse that has been going on for 3 years from the other residents. I an unsure why a huge company, like Greystar can't get a repair project done in 3 years and why I was lied to about it when I moved in earlier this month.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello - it's truly upsetting to hear that you didn't receive the top-notch service we strive to provide. I'm going to talk to the team here at Renaissance at Preston Hollow to see how we can improve for next time.
I love the townhouse and the location but you really need to work on maintenance. The office gives out e-mail address but they don’t answer .
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi there, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thank you, and have a fantastic day!
Gates are always propped open over night. Never a security guard on premises. Thefts and homeless people. Not only does it not feel safe you can't get hold of anyone in the office unless you go in person. They said construction would be finished when I resigned my lease in March. It is now June and it clearly will not be fixed anytime soon.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Renaissance at Preston Hollow, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (469) 306-4397 to discuss ways we can better serve you in the future.
You don't want me to share my experiences about Renaissance at Preston Hollow. It has gotten worse over the last year and whenever a resident or prospective resident tries to contact the office they either do not answer the phone or do not respond back to emails. There are homeless people, thefts and the office does not care. - if they did they would close the gates rather than leaving them open most nights.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.
I think the community is beautiful and will be even better once all the renovations are completed.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi there, thank you for taking the time to leave a review for us at Renaissance at Preston Hollow. We're happy we could meet your expectations!
The environment inside and outside the community is beautiful, the buildings are nice, and the front desk staff are helpful, but they hardly respond to calls and emails. I also like my floor plan. The community is still under construction and it is noisy during the day.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi there - thanks so much for taking time to let us know about your experience. We're disappointed to hear you weren't satisfied, and may reach out for some more details so we can do better next time. - Christine Castillo, Community Manager
The neighbors are nice and the construction workers care more about the residents than the actual employees.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi there - thanks so much for taking time to let us know about your experience. We're disappointed to hear you weren't satisfied, and would like to reach out for some more details so we can do better next time. If you're willing to discuss, please reach out to us at renaissancephmgr@greystar.com and we'll figure it out together. Have a great day! Christine Castillo, Community Manager
This community is a great place to live, the resident events are so much fun, it’s close to everything anyone could possibly need, it’s going through growing pains which to me is a a positive thing!!
Property Manager at Renaissance at Preston Hollow, Responded To This Review
You're the best! We really appreciate the positive review. Thank you so much - hope you have a fantastic day! - Christine Castillo, Community Manager
I have loved the Renaissance at Preston Hollow and would never want to move if The Renaissance wasn't forcing me to move due to the flooding when it rains.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello Anonymous, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd love to discuss your concerns further. We would like to work towards a resolution, so if you are willing, please reach out to us at (469) 306-4397 to discuss this further.
What used to be an amazing community, has turned in to a sub-par "luxury" place to rent. Maybe that's why Greystar actually removed the "luxury" wording. The construction company they hired is terrible, and they start at 7 AM. They leave their trash around, and hardly pick up any nails or screws. Maintenance takes forever to actually respond now. Brand new staff as well. They are all clueless and have no sense of service. The only person that actually seems to put in any effort is Sid. Oh yeah, the gates are almost always open now.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (469) 306-4397 so we can work towards a resolution.
My parents live here and I am so disappointed with this property - at one time it was great and well maintained but now it’s a disgrace. For starters no one in management is helpful. When you can actually get someone to answer a phone they are rude quick to anger and never have a solution. There have been many issues outside of the atrocious construction that seems to be never ending and honestly doesn’t look any better than before. Air conditioning in multiple units going out often and NOT getting fixed. You can NEVER get ahold of management trash is everywhere from the construction. If I could give 0 stars I would. Save yourself the headache and don’t move here.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (469) 306-4397. We look forward to hearing from you.
My mother and father haves lived here for ten years and I am beyond disappointed in the current living conditions they are in. The community manger, Christine never returns any of my calls or emails upon request. Sidd can be helpful but is very easily angry when voicing my concerns and shows no customer service or understanding to paying tenants. Myself and my parents had a close relationship with Taylor, who always went above and beyond, who has also left as of recent, and this establishment just lakes care and accountability. I have asked multiple times for follow ups and I get zero responses. This is totally unacceptable. No one ever answers the phone and I always seem to get a call center. I have reached out corporate and there is also no response. The office closes between 3pm-4pm on Mondays with no communication to the residents of doing so. Office hours on the door state they are open until 6pm M-F. The grounds lack sense of appeal and there is trash and debris everywhere. Trash left from residents are everywhere and we have seen rats and possums in the trash rooms. Gates are never working and when they are, they are halfway open or halfway closed causing homeless people from the nearby bus stop station have access to enter. Car theft and busted windows seem to be the new normal. I have spoken personally to other tenants neighboring my parents, that are moving for this very specific reason. The construction they are performing is a joke and a while other review. Needless to say, spend your money elsewhere on true Preston Hollow quality apartment living community. This place is going downhill at a fast slope.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (469) 306-4397 so we can work towards a resolution. We look forward to hearing from you.
I am not at all impressed with Greystar management. I feel they are completely unconcerned with the well being of the tenants.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (469) 306-4397 at your earliest convenience and we will do our best to resolve this with you. - Christine Castillo, Community Manager
My family and I have not been here long, but we are very happy with our decision to make this our home. I don’t think we could have found a better home for us.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you, and have a fantastic day! - Christine Castillo, Community Manager
The Renaissance at Preston Hollow is a fantastic place to live. The leasing office team was very helpful and accommodating. Taylor in particular was outstanding.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Elevator does not work. The construction is a mess. Buildings are not identified as they should be. I have to drive down to the office to guide my guests back to the parking garage. I would never have signed a lease here had I known then what I know now. lots of tenants
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Thank you for providing your candid feedback. As you are aware, we are currently undergoing major exterior renovations. We are currently upgrading our elevators (and much more throughout the community) one at a time to ensure at minimum, that we have one operable elevator during the renovation process. Please feel free to reach out to me directly as I would be more than happy to supply you with a copy of our community map to provide to your guests so they are able to navigate through the community. I can be reached directly at renaissancephmgr@greystar.com. I look forward to chatting with you. - Christine Castillo, Community Manager
This is a quiet, affordable community in a gorgeous neighborhood.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello, thank you for such a great review of our community! We really appreciate it! :)
Bad honest communication on status of ongoing renovation project.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Here at Renaissance at Preston Hollow, we strive for excellence, and are disappointed to hear that you received anything less. We would like to have a better understanding about your experience. Please reach out to us at (469) 306-4397 at your earliest convenience and we will do our best to resolve this with you.
I would not live here! It needs major remodeling inside and out.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello and thank you for your feedback. We are however currently undergoing exterior renovations throughout the community that will surely bring so much more life back into this beautiful community. We would like the opportunity to address your concerns. Please reach out to us directly at (469) 306-4397 when you have a chance. Thank you, and we look forward to hearing from you.
Poorly maintained. mud, soil covering walkways daily, nails and screws and construction garbage on walkways. No grass on property.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello, and thank you for your review of our community; we truly appreciate it. We would like to opportunity to discuss with you some of your concerns you have brought up. Our community is currently undergoing an exterior renovation and so we would like to speak with you regarding the project and future landscaping at our community. You can reach us Monday-Friday from 10am-6pm or Saturday from 11am-5pm at 469-547-4400. You can also email us at renaissanceph@greystar.com.
The Renaissance at Preston Hollow is a wonderful place to live. The location, staff and residents are exceptional. I highly recommend these apartment and townhomes.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi, we are so happy to read such a great review about Renaissance at Preston Hollow and our team! Please reach out to us if we can ever help or assist with anything.
The Renaissance at Preston Hollow has been a good move for us. Our apartment is comfortable and cozy. The staff here is delightful-all of them-and very helpful. Our neighbors are nice people. We're glad we're here.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
We appreciate your positive review about your recent experience with us! We hope to continue to provide the best service possible. We know finding a new home is so important and we are grateful you chose Renaissance at Preston Hollow. If you need us for anything please let us know. Our team is always willing to help. Thank you, - Your RPH Team
Maintenance is fast and effective. Front desk employees are very friendly. They also like it host events & parties for holidays or other occasions.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Thank you so much for this wonderful rating! We strive to provide same day maintenance service, so we are happy to hear that you have experienced great maintenance care. Hosting events is one of our top things we enjoying doing. Getting to see all of our wonderful residents makes us happy. Be on the lookout for upcoming events; we are going to begin hosting weekly events. :)
The location is excellent and we have felt very secure here. This is a transition for us, from a home of many years, and has proven quite an easy one. We have been happy with the very quiet atmosphere, and staff and maintenance have been responsive, cheerful, and courteous.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi there, thank you for taking the time to leave a review for us at Renaissance at Preston Hollow. We're happy we could meet your expectations! We hope to see you soon! :)
I have been here going on 9 years and have been happy here. Not pleased with construction but hope condo will have a new fresh look.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hi there, thank you so much for your positive comments about Renaissance at Preston Hollow! Please don't hesitate to reach out if there's anything additional we can do for you.
Moved here with high expectations. Staff misled prior to the lease signing saying there was going to be some painting. Turns out the painting is full blown construction covering up the windows with plastic for weeks. There was no offering of lowering rent at all.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello, and thank you for your review of our community. While we do apologize that you may have been mis-informed or possibly mis-understood, we have been thorough starting back in August with what is expected with renovations. Our team is very informative when it comes to relaying renovation details to prospects. Please contact us to discuss any issues you may be experiencing and we will be glad to work together. Our contact number is 469-547-4400 and we are available Monday-Friday 10am-6pm and Saturday from 11am-5pm. Thank you!
Great location and a model to fit every family need.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello, and thank you for your review! We are glad you are enjoying your home with us! We hope to see you soon! - Your Renaissance Preston Hollow Team
Water leaks, black mold in air vents and under cabinets. HVAC system has an odor and is leaking. Indoor sprinklers on ceiling have paint and dust on them. Critical damage and repair needed. I moved in 17 days ago. The property needs more staff. There is much that needs help with repair and replacing.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello and thank you for your review of our community! While we are saddened to hear that your move in experience was not pleasant. We are confident from your recent visit with us that we can satisfy your needs and make your home enjoyable. Please let us know if we can further assist in any way possible at 469-547-4400 or at renaissanceph@greystar.com Monday-Friday 10am-6pm and Saturday 11am-5pm.
Renaissance has been a very good place to live for the past 3 years. The property is well maintained. The staff is wonderful. We like it.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello and thank you for your review and positive feedback! We are glad you are enjoying your home here with us. Please let us know if we be any assistance to you. :)
Too many questionable changes....ie.parking spaces, charges....additional trash pickup cantainers at front door charged for but unneeded ( many residents feel same). Security issues....continuous open gates at front.
Property Manager at Renaissance at Preston Hollow, Responded To This Review
Hello and thank you for your 4-star review! Please contact us to discuss any dispositions and we will be glad to go over these items with you. We hope you have a great day!
Renaissance at Preston Hollow Photos
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2BR,2BA / 1293SF / B3
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Renaissance at Preston Hollow has one to three bedrooms with rent ranges from $1,684/mo. to $20,366/mo.
You can take a virtual tour of Renaissance at Preston Hollow on Apartments.com.
Renaissance at Preston Hollow is in North Dallas in the city of Dallas. Here you’ll find three shopping centers within 1.4 miles of the property. Five parks are within 7.8 miles, including Dallas Trekkers Walking Club, White Rock Lake, and Klyde Warren Park.
What Are Walk Score®, Transit Score®, and Bike Score® Ratings?
Walk Score® measures the walkability of any address. Transit Score® measures access to public transit. Bike Score® measures the bikeability of any address.
What is a Sound Score Rating?
A Sound Score Rating aggregates noise caused by vehicle traffic, airplane traffic and local sources
8600 Thackery St
Dallas, TX 75225
Responded To This Review