New Castle Lake - Waterfront Apartments

I am truly shocked at how this property takes advantage of its residents. When I received the new lease agreement, I verbally informed one of the office staff members that I would not be renewing my lease. I asked if there was a form I needed to fill out, and she told me there was no need, assuring me she would take care of it. Having lived in many places, I knew something was off with this response. To confirm, I went back to the office and asked again what form I needed to submit to officially state that I wouldn’t be renewing. I was told once again that everything had already been updated in the system. I trusted this information and moved out accordingly. Now, I find that the property is deducting $2,250 from my deposit for insufficient notice, despite the fact that everything was handled verbally because no one ever informed me of any specific forms or requirements. This feels like a clear attempt to keep people’s deposits by misleading them. It is incredibly frustrating and unfair. Given the circumstances, I will be seeking legal counsel to pursue the return of my deposit and resolve this matter. 

To start off they deceive you when you move in they act like it’s a luxurious apartment when it’s infested with roaches and spiders. They do not return your security deposit. They do not clean up their mess when they “attempt” to do maintenance but never fix anything. I’ve complained that my balcony didn’t lock they came in and took the liner off the walls leaving patches everywhere and it still didn’t lock, I had asked for a door liner because water was entering my apartment they put a new one that didn’t cover the bottom of the door so I was still having the same problem, serious plumbing issues shower is clogged all the time, the roof was chipping in the bathroom because of the humidity, the sink they gave me was completely filled with water damage when I asked for a replacement they just plastered all over the wall and didn’t paint or do anything to cover the mess they made, the air conditioning did not work the entire year I was there and there was black stuff coming out of it, I asked for them to fix it multiple times and it was never fixed, the entire apartment is filled with mold that they just paint over, everything that’s broken is just painted over. It’s not a livable apartment, it should be illegal to hold security deposits when your renting unlivable spaces. Above all of that you can’t park anywhere there are no parking spaces I have tried to go to work multiple times and my car is completely blocked in because there’s no spaces for cars so they park right behind you. On top of that note they tow away visitors cars but not the ones who block you in. These apartments are beyond digusting and not worth it for any price.

Management is very very lazy never get things fixed when it needs to be fixed the just take their time. apartments online are catfish they just paint over everything and it looks horrible! The washing machines are disgusting and they had dirty brown water in them the first couple months I stayed here. It’s never any parking because they have a tiny parking lot and people end up blocking people in. the gym isn’t really a gym they have some weights and a treadmill. the floors in the apartments are in bad conditions and they have the cheapest thinnest windows. It is FULL of spiders and roaches and they say they “spray” for bugs every month but I’ve been here for 5 and haven’t seen pest control once. Do not come here and I will be finding a new apartment as soon as I can.

Property is filled with rodents & roaches. Garbage scattered all over the grounds. I wouldnt recommend this place to anyone looking for somewhere safe and quiet to live. I would give 0 stars if i could.

My experience at New castle lake apartments has been great from day 1. Starting from the great crew in the office and communication to the apartment , I love it . Love the convenience of having laundry room, gym room and dog park is great , saves a lot of time.The spacious and quiet apartments with the lake view are amazing ??. Friendly neighbors and you can feel safe with all day security . Highly recommend to anyone in look of an apartment.

Roaches...I understand its a tropical state. But no end. Also they are just starting to go up on rent. Its not because of inflation. Thats simply not true. I think they are trying to be luxury but the price is not matching what it actually is. I haven't even been here a year yet and I've seen three property management changes. Wonder why ...

After looking at more than 12 places with a realtor, I finally landed on this lake-view property. Literally a lake view from your bedroom/livingroom sliding door. It was Lily who showed me around a few 1/1 units that were available. The initial unit I applied for was no longer available; they work on a first come first serve honor system. However, Lily contacted me and said that she had another unit to show me that I might like just as much. I was so impressed that she actually got up from her desk; while we were on the phone talking about the unit's backsplash in the kitchen and bathroom, she places me on hold, runs upstairs to the unit, to confirm the color of the tiles. Going above and beyond...for me and for her leasing office. My final walkthrough was with Marietta who made sure to document those pointed out concerns and within 2weeks all of the listed concerns were addressed. Thank you to the entire office for receiving all my packages and contacting me upon their arrival. Yes! Rent is expensive all-over South Florida at the moment. I was fortunate enough to apply during the promotion period which saved me money to move comfortably. I am still new to the community so there are things that I am still observing.

Investment firm took over and is only about their profits. They want to charge luxury upscale prices while the units are far from luxury or upscale. The mindset here is that all tennats are replaceable. Rental prices shot up over $350 monthly at the start of the yr, yet there is no added value. Not location nor amneties. Lets not forget the covid is still in full swing. This place is no longer for single income households. Even if u make $20/hr, over 60% of ur monthly income will go to rent here. They might aswell be taking food out my kids mouth, cause thats exactly what KVR Investments is doing.

The place full of roaches, the neighborhood not very safe. And be careful. Always pay on time, never stop paying, leave the apartment clean, and they have not even returned my security deposit. I've been waiting for months, and nobody knows anything. advice I do not recommend living in that place.

i had set up an appointment for a viewing which I received a confirmation for morning of. I get to there and the gate is wide open and even looks like it had been crashed into. It feels unsafe and ugly on the outside. Anyway apparently the office was closed even though they gave an option for a tour on Saturday. They basically wasted my time but at least I got to see the area and I decided i wouldn't feel safe living there

New management is great and easy to work with. Renovated apartments are beautiful!

Don't move here you will regret it!!! Its infested with roaches and rats the management is very rude and unprofessional all they want is your money and they dont want to come fix nothing in the unit the sewer pipes overflow so there is poop and tissue in the parking lot when the pipes are full everything about the apartments are horrible save your time and money!!!

The view it’s self is breath taking after a hard days work. Knowing I work nearly 40+ hours. The landlord(Alena) is super sweet and nice and very responsive to anything needed for my stay. She’s always just a phone call away and never fails to help me in anything!. Best apartments ever!

The place is great...I have a view of the lake and every time I have a problem the landlady (Alina) is always on point... I have a comfortable apartment