Mason & Main

It would be nice if trash cans were made accessible around the community. So that we as a community could keep it looking, clean and tidy. There used to be trash cans outside of the elevators in the garage and sometimes starting in 2025 they were removed. I asked maintenance why and was told because people were putting trash in them. In addition, it would be nice if the elevators could be kept clean as well. My goal is not to be critical but to see members of our community, not move out after only a year of living here. The neighborhood is already unsafe it would be nice to build community.

We have lived here several years and plan to stay. The location is convenient to public transportation. I have made friends with several of the residents. The staff is very supportive.

Everyone is very friendly here and gets stuff done!

I love the spacious building and the amenities are top notch! The maintenance and cleaning crews are always on it doing their very best and it shows!

Though my door went back to working, I appreciate the maintenance for double checking it and he assured me that it was working correctly before he left. Thank you.

I enjoy living at Mason and Main. I've met many friendly people. The management staff are very supportive and helpful. I'm always greeted with a smile when I pass by.

I am happy to be part of Mason and Main community. The Management has been responsive and fair to my concerns and requests. I depend on public transit and the location is ideal because there are many stops for the bus and street car all around the area. I am comfortable living in my unit so much so I just signed my third year lease this week.

Kudos to Mason and Main Management for taking care of my concerns regarding security issues. They installed a security latch on the gate to the steps leading to the outside door of all ground floor units facing the park as requested. The security latch will not stop anyone with bad intentions to approach my door but the sound of someone opening the Iatch and the ADT video will give me ample warnings before any untoward incidents can happen. There are also regular patrols by security personnel around the two-building complex. The Management, particularly the Operations Manager, has always been responsive to any issues I brought up. The leasing staff and Maintainance are also very helpful and take care of problems promptly. I am in the process of signing my third year lease as I feel safe and comfortable to be part of the Mason and Main community. The location is ideal as I can hop on the bus or street car from many stops around the area. Grocery shopping, whether at QFC or Asian stores in the International District, is a breeze. Any security concerns, especially around Jackson St and 12th Ave, have been dealt with by law enforcement.

The units are nice and ground maintenance and building cleanliness are excellent. The location is also great.

I wanted to take a moment to recognize one of your team members, Juan, for his outstanding service at Mason & Main. Each time I visit the office, Juan is always professional, attentive, and welcoming. Whether I’m stopping by with a question or just passing through, he consistently greets me with a warm demeanor and takes the time to engage in conversation when he’s available. His positive attitude and willingness to assist make every interaction feel refreshing, and I genuinely appreciate the effort he puts into making residents feel valued. It’s clear that Juan takes pride in his work, and his presence enhances the overall experience of living at Mason & Main. He is a fantastic addition to your team, and I wanted to take the time to acknowledge his dedication and exceptional customer service. Please pass along my gratitude and appreciation to him. I’m sure many other residents feel the same way, and I hope his hard work does not go unnoticed.

If you’re looking for a home, Mason and Main is not the place for you. This property feels more like a workplace than a community. The high turnover rate among staff reflects a lack of care for employees, and the same disregard is shown to tenants. Management is negligent in addressing crime within and around the building, demonstrating little concern for the well-being of residents. Mason and Main, along with other Greystar properties, seem focused solely on business transactions rather than fostering a safe and supportive environment. I urge those seeking a home to consider other options.

Great new apartment!! Everything is so well maintained and clean. I appreciate the security as well.

The maintenance team at Mason & Main Very responsive, courteous, and professional.

Everything is great. Jason was the best help and was always friendly and answered every question. All the leasing ppl are amazing and deserve a raise!!! I’ve even had a leasing person help me with a very heavy package I couldn’t get upstairs myself. I love it here

I really appreciate the leasing professionals for showing me the appartment and for their professional expertise in the field. Both my first tour to the building and move in orientation was so great! I really love the cleanliness and quiet environment to get rest after long days of work. Besides , the appartment got nice amenities to relax .

Mason & Main is a quiet place in the heart of the city of Seattle. The apartments are clean & modern and the office staff is accommodating. An added bonus is the generous closet space

Absolutely loving living here. The staff is friendly & welcoming- Definitely made me feel at home in my new home.

Over the year of my lease I only had problem after problem with this property and their management. Also, once my lease finally ended and I moved out, they had the audacity to charge me for another month’s rent! I wound not recommend anyone to live here. Worst Apartment Complex Ever!!!

So far, my experience at Mason & Main has been positive. There were a couple hiccups with getting the apartment ready for move-in and the flooring, but the management team has been very responsive and the community has been great so far.

Mason & Main is one of the most top tier properties I’ve had the privilege to be apart of. From the amenities to the structure of my unit all the way down to the staff. Everything here is like a dream come true, this company puts their community first. I would recommend this place to anyone looking for a peace of mind!

I absolutely love being a resident at Mason and Main. I’ve been here for 1 year and am signing another year lease this week. From the day I submitted my application, the entire team has gone above and beyond for me and my family. I always say, with a strong leader, you’ll have a strong team. Shannon, the Community Manager, leads by example and will get out to assist you with your needs if the leasing team is not available. I really appreciate her willingness to help even though she has a TON of things to do behind the scenes. The leasing team is warm and welcoming. You’re always greated with a smile! The maintenance team is super helpful and knowledgeable. The list of great things about the team goes on and on. The second best things are the beautiful amenities. So many to choose from and they’re never crowded. If you’re looking for a classy place to call home… come be my neighbor ??

We were very fortunate to have found Mason and Main. We have had nothing but excellent experiences living here. The amenities are great! The management team is very friendly and helpful always.

Great amenities, perfect location and friendly staff.

Mason and Main leasing and maintenance staff are responsive to any issues and concerns I brought up. I am extremely happy with my unit since I moved in in May 2023. The location is ideal, landscapping is beautiful and amenities are excellent.

Staff suck at responding to emails and not happy that bldg does not have air conditioning when it advertised it online

We were so happy and relieved when we found Mason and Main Apartments. All our expectations were met. The management staff are friendly and courteous. To top things off, the social activities have made us even more welcome.

The leasing team was responsive to my concern that a decision on my application was taking longer than expected. Everyone on the team worked together to find a resolution to my satisfaction.