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Contact This Property

Tour Options: In-Person, Video , Video Tours Many properties are now offering LIVE tours via FaceTime and other streaming apps. Self-Guided Self-Guided Tours Available This community supports self-guided tours that offer prospective residents the ability to enter, tour, and exit the property without staff assistance. Contact the property for more details.

Language: English

Closed Today

View All Hours Office Hours Monday - Friday, 10am - 6pm Saturday, 10am - 5pm Sunday, Closed

MAA Reserve media gallery Unit
call 980-990-3989
Floor Plan View Body
Viewing Floor: Select a unit to view pricing & availability
1 (6 units)
2 (5 units)
3 (2 units)
4 (8 units)
Loft (0 unit)
Any
Studio
1
2
Any
1+
2+
Move-In Date
North Carolina Mecklenburg County Charlotte South End MAA Reserve

MAA Reserve

2720 South Blvd, Charlotte, NC 28209

4.4 (10 reviews)

Property Rating

4.4
Great
Out of 5

4.4 Blended Score

See all 10 Renter Reviews

How Is This Rating Determined?

Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.

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Today
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980-990-3989
Property Management Company Logo
  • Monthly Rent

    $1,268 - $3,913

  • Bedrooms

    Studio - 2 bd

  • Bathrooms

    1 - 2 ba

  • Square Feet

    446 - 1,167 sq ft

MAA Reserve
Property Management Company Logo
Share Listing
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TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Find modern luxury in a vibrant neighborhood at MAA Reserve in Charlotte, NC. Our studio, one-bedroom, and two-bedroom apartment homes feature quartz countertops, stainless steel appliances, and kitchen islands. All buildings are non-smoking, and all homes have a washer/dryer included. From our 24-hour gym and yoga studio to the parcel pickup lockers, everything you need is here. Residents love the Oasis Courtyard with hammocks and a grilling area. Reserved parking spots and extra storage are available, and all breeds are welcome in our pet-friendly community. We also offer MAA Smart Homes as an amenity at MAA Reserve. Enjoy remote access, 24/7 customer care, self-monitored security, smart notifications and more. Join our community and enjoy having the Historic South End's famous eclectic dining and shopping right in the neighborhood.

Read More

Pricing & Floor Plans

filter results by bedrooms
01A $1,268 – $3,108
Studio 1 Bath 496 Sq Ft
3 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 300A106
    price $1,398
    square feet 496
    availibility Now
  • Unit 200C446
    price $1,323
    square feet 496
    availibility Jul 19
  • Unit 300B238
    price $1,268
    square feet 496
    availibility Aug 25
01B $1,308 – $2,773
Studio 1 Bath 446 Sq Ft
3 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 200C261
    price $1,343
    square feet 446
    availibility Jun 9
  • Unit 300A210
    price $1,308
    square feet 446
    availibility Jul 23
  • Unit 300B334
    price $1,353
    square feet 446
    availibility Aug 1
11A $1,568 – $3,398
1 Bed 1 Bath 705 – 847 Sq Ft
7 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 300B130
    price $1,608
    square feet 705
    availibility Now
  • Unit 300A220
    price $1,623
    square feet 705
    availibility Now
  • Unit 300B438
    price $1,678
    square feet 705
    availibility Now
  • Unit 200C161
    price $1,633
    square feet 705
    availibility Jun 5
  • Unit 300B433
    price $1,758
    square feet 847
    availibility Jun 16
  • Unit 200D176
    price $1,568
    square feet 705
    availibility Jul 27
  • Unit 200D478
    price $1,653
    square feet 847
    availibility Aug 30

11D $1,613 – $3,133
1 Bed 1 Bath 766 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 300B134
    price $1,613
    square feet 766
    availibility Now
11C Alt 1 $1,903 – $3,423
1 Bed 1 Bath 907 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 200D486
    price $1,903
    square feet 907
    availibility Now
11C $1,663 – $3,208
1 Bed 1 Bath 763 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 200C352
    price $1,663
    square feet 763
    availibility Jul 16
11A Alt 6 $1,483 – $3,203
1 Bed 1 Bath 681 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 300B141
    price $1,483
    square feet 681
    availibility Aug 4
22A $2,423 – $3,913
2 Beds 2 Baths 1,017 – 1,167 Sq Ft
4 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 200D469
    price $2,428
    square feet 1,167
    availibility Now
  • Unit 300B441
    price $2,428
    square feet 1,167
    availibility Jun 5
  • Unit 300B222
    price $2,423
    square feet 1,017
    availibility Jun 13
  • Unit 300B440
    price $2,443
    square feet 1,017
    availibility Jun 25

01A $1,268 – $3,108
Studio 1 Bath 496 Sq Ft
3 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 300A106
    price $1,398
    square feet 496
    availibility Now
  • Unit 200C446
    price $1,323
    square feet 496
    availibility Jul 19
  • Unit 300B238
    price $1,268
    square feet 496
    availibility Aug 25
01B $1,308 – $2,773
Studio 1 Bath 446 Sq Ft
3 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 200C261
    price $1,343
    square feet 446
    availibility Jun 9
  • Unit 300A210
    price $1,308
    square feet 446
    availibility Jul 23
  • Unit 300B334
    price $1,353
    square feet 446
    availibility Aug 1
11A $1,568 – $3,398
1 Bed 1 Bath 705 – 847 Sq Ft
7 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 300B130
    price $1,608
    square feet 705
    availibility Now
  • Unit 300A220
    price $1,623
    square feet 705
    availibility Now
  • Unit 300B438
    price $1,678
    square feet 705
    availibility Now
  • Unit 200C161
    price $1,633
    square feet 705
    availibility Jun 5
  • Unit 300B433
    price $1,758
    square feet 847
    availibility Jun 16
  • Unit 200D176
    price $1,568
    square feet 705
    availibility Jul 27
  • Unit 200D478
    price $1,653
    square feet 847
    availibility Aug 30

11D $1,613 – $3,133
1 Bed 1 Bath 766 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 300B134
    price $1,613
    square feet 766
    availibility Now
11C Alt 1 $1,903 – $3,423
1 Bed 1 Bath 907 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 200D486
    price $1,903
    square feet 907
    availibility Now
11C $1,663 – $3,208
1 Bed 1 Bath 763 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 200C352
    price $1,663
    square feet 763
    availibility Jul 16
11A Alt 6 $1,483 – $3,203
1 Bed 1 Bath 681 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 300B141
    price $1,483
    square feet 681
    availibility Aug 4
22A $2,423 – $3,913
2 Beds 2 Baths 1,017 – 1,167 Sq Ft
4 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 200D469
    price $2,428
    square feet 1,167
    availibility Now
  • Unit 300B441
    price $2,428
    square feet 1,167
    availibility Jun 5
  • Unit 300B222
    price $2,423
    square feet 1,017
    availibility Jun 13
  • Unit 300B440
    price $2,443
    square feet 1,017
    availibility Jun 25

* Price shown is base rent and may not include non-optional fees and utilities. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice.
* Square footage definitions vary. Displayed square footage is approximate.

Fees and Policies

The fees below are based on community-supplied data and may exclude additional fees and utilities.

  • One-Time Move-In Fees
  • Administrative Fee
    $250
  • Application Fee
    $85
  • Dogs Allowed
  • Fees not specified
  • Pet Limit
    2
  • Restrictions:
    Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
  • Comments:
    Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
  • Cats Allowed
  • Fees not specified
  • Pet Limit
    2
  • Comments:
    Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
  • Parking
  • Surface Lot
    1st floor and throughout parking deck
    --
  •  
  • Covered
    In parking deck
    --

Details

Lease Options

  • None

Property Information

  • Built in 2013
  • 353 units/5 stories

Matterport 3D Tours

Unit 143
1/4
Property Site Map

Select a unit to view pricing & availability

Any
Studio
1
2
Any
1+
2+
Move-In Date
Viewing Floor:
1 (6 units)
2 (5 units)
3 (2 units)
4 (8 units)
Loft (0 unit)

About MAA Reserve

TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Find modern luxury in a vibrant neighborhood at MAA Reserve in Charlotte, NC. Our studio, one-bedroom, and two-bedroom apartment homes feature quartz countertops, stainless steel appliances, and kitchen islands. All buildings are non-smoking, and all homes have a washer/dryer included. From our 24-hour gym and yoga studio to the parcel pickup lockers, everything you need is here. Residents love the Oasis Courtyard with hammocks and a grilling area. Reserved parking spots and extra storage are available, and all breeds are welcome in our pet-friendly community. We also offer MAA Smart Homes as an amenity at MAA Reserve. Enjoy remote access, 24/7 customer care, self-monitored security, smart notifications and more. Join our community and enjoy having the Historic South End's famous eclectic dining and shopping right in the neighborhood.

MAA Reserve is an apartment community located in Mecklenburg County and the 28209 ZIP Code. This area is served by the Charlotte-Mecklenburg attendance zone.

Unique Features

  • Community Wifi
  • Courtesy Officer
  • At&t Fiber
  • Close To Shopping
  • Planned Social Events
  • Valet Trash
  • Valet Trash Service
  • Business Center With Wifi
  • Climate Controlled Hallways
  • Controlled Access Gate
  • Gated Community
  • Outdoor Grill Area
  • Storage Units
  • Additional Storage
  • Double Ovens
  • Spin Studio
  • Ev Car Charging
  • On Site Maintenance
  • On Site Property Manager
  • On-Site Management
  • Reserved Parking Available
  • Yoga Studio
  • Elevator Access
  • Parking Garage
  • Stayfit Spa
  • Wifi
  • Coffee Bar
  • Grilling Area
  • Pet Park
  • Social Gathering Areas
  • Vaulted Ceilings
  • Wifi Hotspot
  • Bike Storage
  • Emergency Maintenance
  • Energy Star Appliances
  • Handicap Accessible
  • No Breed Restrictions
  • Outdoor Kitchen
  • Package Acceptance
  • Smart Home Technology
  • Trash Chutes

Contact

View Property Website
Language: English
Closed Today
  • Monday - Friday, 10am - 6pm
  • Saturday, 10am - 5pm
  • Sunday, Closed
Property Management Company Logo

Self-Guided Tours Available

This community supports self-guided tours that offer prospective residents the ability to enter, tour, and exit the property without staff assistance. Contact the property for more details.

Video Tours

Many properties are now offering LIVE tours via FaceTime and other streaming apps.

Community Amenities

Pool

Fitness Center

Laundry Facilities

Elevator

Clubhouse

Controlled Access

Business Center

Grill

Property Services

  • Community-Wide WiFi
  • Wi-Fi
  • Laundry Facilities
  • Controlled Access
  • Maintenance on site
  • Property Manager on Site
  • Trash Pickup - Door to Door
  • Dry Cleaning Service
  • Planned Social Activities
  • Pet Play Area
  • EV Charging

Shared Community

  • Elevator
  • Business Center
  • Clubhouse
  • Lounge
  • Breakfast/Coffee Concierge
  • Disposal Chutes

Fitness & Recreation

  • Fitness Center
  • Spa
  • Pool
  • Bicycle Storage

Outdoor Features

  • Gated
  • Cabana
  • Courtyard
  • Grill
  • Picnic Area
  • Zen Garden
  • Dog Park

Apartment Features

Washer/Dryer

Air Conditioning

Dishwasher

Loft Layout

High Speed Internet Access

Hardwood Floors

Walk-In Closets

Island Kitchen

Highlights

  • High Speed Internet Access
  • Wi-Fi
  • Washer/Dryer
  • Air Conditioning
  • Heating
  • Ceiling Fans
  • Cable Ready
  • Storage Space
  • Double Vanities
  • Tub/Shower
  • Wheelchair Accessible (Rooms)

Kitchen Features & Appliances

  • Dishwasher
  • Disposal
  • Stainless Steel Appliances
  • Island Kitchen
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Freezer
  • Quartz Countertops

Model Details

  • Hardwood Floors
  • Carpet
  • Vinyl Flooring
  • Vaulted Ceiling
  • Views
  • Walk-In Closets
  • Loft Layout
  • Window Coverings
  • Balcony
  • Patio
  • Garden
Location Get Directions
Schools Restaurants Groceries Coffee Banks Shops Fitness
Amenities
  • Community-Wide WiFi
  • Wi-Fi
  • Laundry Facilities
  • Controlled Access
  • Maintenance on site
  • Property Manager on Site
  • Trash Pickup - Door to Door
  • Dry Cleaning Service
  • Planned Social Activities
  • Pet Play Area
  • EV Charging
  • Elevator
  • Business Center
  • Clubhouse
  • Lounge
  • Breakfast/Coffee Concierge
  • Disposal Chutes
  • Gated
  • Cabana
  • Courtyard
  • Grill
  • Picnic Area
  • Zen Garden
  • Dog Park
  • Fitness Center
  • Spa
  • Pool
  • Bicycle Storage
  • Community Wifi
  • Courtesy Officer
  • At&t Fiber
  • Close To Shopping
  • Planned Social Events
  • Valet Trash
  • Valet Trash Service
  • Business Center With Wifi
  • Climate Controlled Hallways
  • Controlled Access Gate
  • Gated Community
  • Outdoor Grill Area
  • Storage Units
  • Additional Storage
  • Double Ovens
  • Spin Studio
  • Ev Car Charging
  • On Site Maintenance
  • On Site Property Manager
  • On-Site Management
  • Reserved Parking Available
  • Yoga Studio
  • Elevator Access
  • Parking Garage
  • Stayfit Spa
  • Wifi
  • Coffee Bar
  • Grilling Area
  • Pet Park
  • Social Gathering Areas
  • Vaulted Ceilings
  • Wifi Hotspot
  • Bike Storage
  • Emergency Maintenance
  • Energy Star Appliances
  • Handicap Accessible
  • No Breed Restrictions
  • Outdoor Kitchen
  • Package Acceptance
  • Smart Home Technology
  • Trash Chutes
  • High Speed Internet Access
  • Wi-Fi
  • Washer/Dryer
  • Air Conditioning
  • Heating
  • Ceiling Fans
  • Cable Ready
  • Storage Space
  • Double Vanities
  • Tub/Shower
  • Wheelchair Accessible (Rooms)
  • Dishwasher
  • Disposal
  • Stainless Steel Appliances
  • Island Kitchen
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Freezer
  • Quartz Countertops
  • Hardwood Floors
  • Carpet
  • Vinyl Flooring
  • Vaulted Ceiling
  • Views
  • Walk-In Closets
  • Loft Layout
  • Window Coverings
  • Balcony
  • Patio
  • Garden
Office Hours
Monday 10am - 6pm
Tuesday 10am - 6pm
Wednesday 10am - 6pm
Thursday 10am - 6pm
Friday 10am - 6pm
Saturday 10am - 5pm
Sunday Closed
980-990-3989
Neighborhood

Also referred to as Historic South End, South End’s neighborhood vibrancy and proximity to Uptown Charlotte makes it an attractive place to live.

Walking through the community, you’re immediately immersed in jazz performed by local street musicians, plus cool bars and restaurants.

A former industrial center, South End is now a prospering community with converted factories and luxury apartments. It has hundreds of eclectic shops, so you’re guaranteed to find something completely original. Atherton Mill Farmers Market offers locals handmade goods and fresh produce in a friendly atmosphere.

Whether it’s perusing art galleries or pubs, you’ll love South End’s upbeat nightlife.

Learn more about living in South End 
Education
Colleges & Universities Distance
Colleges & Universities Distance
Queens University of Charlotte
Drive: 8 min 2.7 mi
Johnson & Wales U., Charlotte
Drive: 6 min 3.0 mi
Central Piedmont C.C., Central
Drive: 7 min 3.2 mi
Johnson C Smith University
Drive: 9 min 4.6 mi
MAA Reserve is within 8 minutes or 2.7 miles from Queens University of Charlotte. It is also near Johnson & Wales U., Charlotte and Central Piedmont C.C., Central.
Schools
  • Public Schools
  • Private Schools
Sedgefield Elementary
Public Elementary School
Grades PK-2
376 Students
Attendance Zone
Metro School
Public Elementary, Middle & High School
Grades PK-12
218 Students
Nearby
Dilworth Elementary
Public Elementary School
Grades 3-5
291 Students
Attendance Zone
Sedgefield Middle
Public Middle School
Grades 6-8
501 Students
Attendance Zone
Myers Park High
Public High School
Grades 9-12
3,593 Students
Attendance Zone
Oasis Performing Arts School
Private Elementary, Middle & High School
Grades K-12
64 Students
Nearby
Victory Christian Center School
Private Elementary, Middle & High School
Grades PK-12
189 Students
Nearby
School data provided by The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.

View GreatSchools Rating Methodology


Data provided by GreatSchools.org © 2025. All rights reserved.
Transportation

Transportation options available in Charlotte include New Bern Station, located 0.3 mile from MAA Reserve. MAA Reserve is near Charlotte/Douglas International, located 6.9 miles or 14 minutes away, and Concord-Padgett Regional, located 19.6 miles or 29 minutes away.

Transit / Subway Distance
Transit / Subway Distance
New Bern Station
Walk: 5 min 0.3 mi
Scaleybark Station
Walk: 17 min 0.9 mi
East/ West Station
Walk: 18 min 1.0 mi
Bland Station
Drive: 3 min 1.4 mi
Carson Station
Drive: 5 min 2.0 mi
Commuter Rail Distance
Commuter Rail Distance
Charlotte Amtrak Station
Drive: 9 min 4.0 mi
Gastonia Amtrak Station
Drive: 31 min 20.3 mi
Kannapolis
Drive: 41 min 30.0 mi
Airports Distance
Airports Distance
Charlotte/Douglas International
Drive: 14 min 6.9 mi
Concord-Padgett Regional
Drive: 29 min 19.6 mi
Very Walkable
81
Walk Score®
Out of 100
If you enjoy walking, you’ll enjoy renting in this area! It’s a very walkable neighborhood.
Some Transit
49
Transit Score®
Out of 100
You'll likely want a car when living in this area since it has few transit options.
Very Bikeable
72
Bike Score®
Out of 100
This area is very Bikeable. You’ll find a variety of bike paths and lanes.
-
-
Soundscore™
Out of 100

Traffic:

-

Airport:

-

Businesses:

-

Score provided by

Scores provided by  and

Score provided by

Points of Interest

Time and distance from MAA Reserve.

Shopping Centers Distance
Shopping Centers Distance
Greystone Plaza
Walk: 6 min 0.4 mi
The Platform
Walk: 9 min 0.5 mi
Apple Plaza
Walk: 10 min 0.5 mi
MAA Reserve has 3 shopping centers within 0.5 mile, which is about a 10-minute walk. The miles and minutes will be for the farthest away property.
Parks and Recreation Distance
Parks and Recreation Distance
Charlotte Nature Museum
Drive: 6 min 2.2 mi
Discovery Place
Drive: 5 min 2.6 mi
Wing Haven Gardens & Bird Sanctuary
Drive: 7 min 2.7 mi
Briar Creek Greenway
Drive: 8 min 4.2 mi
Evergreen Nature Preserve
Drive: 16 min 8.4 mi
MAA Reserve has 5 parks within 8.4 miles, including Charlotte Nature Museum, Wing Haven Gardens & Bird Sanctuary, and Discovery Place.
Hospitals Distance
Hospitals Distance
Carolinas Medical Center / Behavioral Health
Drive: 6 min 2.4 mi
Novant Health Presbyterian Medical Center
Drive: 7 min 3.3 mi
Strategic Behavioral Center - Charlotte
Drive: 12 min 6.3 mi
MAA Reserve has 3 hospitals within 6.3 miles, the nearest is Carolinas Medical Center / Behavioral Health which is 2.4 miles away and a 6 minute drive.
 
 

Property Ratings at MAA Reserve

How Is This Rating Determined?

How Is This Rating Determined?

Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.

4.4
Great
Out of 5

4.4 Blended Score

10 Renter Reviews

Share details of your own experience with this property

Sort By
 
  • Most Recent
  • Most Helpful
  • Rating Low-High
  • Rating High-Low
  1. ...
  2. ...
10/10/22
Worth it for the Price

I’ve been here two months so far and the only issue I’ve had is some barking dogs and the noise from the street-facing apartment (nothing they can control). It definitely smells like weed on the courtyard side halls but I haven’t had issues on my side. For south end location, I toured a lot of places and this one fit the bill for my needs. the balconies are super small, but you’re right on the rail trail line so it’s very walkable. the maintenance is super nice and Matthew in the front office always gets me what I need. There are much worse places to live in the location with even higher prices.

Property Manager at MAA Reserve, Responded To This Review

Hello there, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at ResidentCare@maac.com so we can assist you further. We take your time seriously, please allow us 48 business hours to respond. Thank you.

9/10/22
Will take advantage of you

I wish I was able to attach pictures in this review. My roommate and I moved out after cleaning our apartment very well. There is a change within the lease for cleaning the carpets which we were okay with paying although there is no damage. MAA’s management decided to charge us to replace the carpet… over 500 dollars which is outrageous and no one at MAA will have an actually conversation about how they think it’s justifiable to replace this carpet. This carpet is not debatably close to needing replacement to stains or tears at all.

Property Manager at MAA Reserve, Responded To This Review

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us at ResidentCare@maac.com when you have an opportunity and we will be more than happy to try and turn your experience around. We take your time seriously so please allow us 48 business hours to respond to your inquiry. Thank you.

7/26/22
nothing luxury about this place - horrible service and run down

DON'T MOVE HERE. I initially moved in to MAA Reserve because of it's great location in Southend and because it was more affordable then other apartments in the area. This ended up not being worth it for all of the reasons listed below and I will not be renewing my lease. It is worth noting that, no matter how many times you complain about something to management, they either do nothing or find a short term sloppy "fix" and then never follow up. HORRIBLE CUSTOMER SERVICE. Beyond that, below are all of the issues I've dealt with in the span of 9 months or less. - Community cleanliness: there is constantly dog waste and trash both inside and outside the MAA property; additionally, the hallways smell badly 99% of the time and the floors are usually dirty. - Broken community facilities: throughout my time here, a number of community appliances are consistently breaking; a few examples include hallway lights, exit doors either not locking or not opening, false repeated fire alarms (which is an extreme safety hazard as it lowers people's likeliness to go outside for real alarms), grills, the elevator, the parking garage door, the call box etc. - Package delivery: beyond simply posting signs, I have not seen any serious progress in getting vendors to not leave packages on the floor or outside. There have been many times where my packages have been left outdoors in front of the leasing center which is very unsafe. - Apartment appliances: recently after moving in, my dryer broke. I informed the maintenance man and after "fixing" it, he let me know I can only use one setting on the dryer for it to work and let me know that they would not be replacing it - that is not a fix. Furthermore, my AC/Heating system was broken and when I brought him in to repair it, he found a similar temporary "fix" and as a result I constantly hear fan noise in my apartment even when the unit is off and my energy bill has increased a crazy amount. - Inconsiderate neighbors: In the hallway I live on, there have been repeated problems with noise complaints, trash left out at the wrong time, and people smoking weed and nicotine in their apartments causing not only the hallway to reek, but also my apartment as it leaks through my vents. I have lived here for less than a year and experienced all of these problems repeatedly. I have held up my end of the lease but MAA has not held up their end of the contract and for the past year I have paid for services I have not received.

Property Manager at MAA Reserve, Responded To This Review

Hi, we appreciate your feedback, and we would like to address the situation you have described. We would like to work towards a resolution and take your time seriously, please reach out to the customer care team in your area at ResidentCare@maac.com and allow us 48 business hours for a response. Thank you.

11/10/21
Don’t move here

I have lived here for a few years and have had so many issues. The garage floods to where you can’t even get in every time it rains. There are few to nine community events and it is extremely expensive to live here with all the issues that come up. Convenient location and that is about it.

Property Manager at MAA Reserve, Responded To This Review

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at your earliest convenience and allow us 48 business hours to return your inquiry so we may further assist you in working towards a resolution. MAA Reserve ResidentCare@maac.com

3/24/20
Better off elsewhere

If you’re moving to South End, don’t move here. This is the bottom of the barrel. The management here does not take care of the building nor care about tenant issues. My experience with other MAA properties has been great, but this place is by far the worst building I’ve ever lived in. You will pay a premium here for the location, and that’s about the only positive you’ll get. The building was one of the first to be built in South End. It hasn’t aged well. The walls are paper thin and the building is always gross. The halls, elevators and stairs always smell like pet waste. There has been an issue with break-ins. The same suspect just kept coming back and hitting apartment after apartment. Your “included” utilities might get disconnected! It took me six months, $150 and my internet and cable being disconnected twice before everything was corrected. Other tenant are still paying out of pocket to AT&T even though it’s supposed to be included! They’ve also had issues with people losing power for a couple days at a time! The parking garage floods badly when it rains. The building also aggressively tows. I’ve been towed 4x at $180 a tow. My experience has been, management will offer you a quick apology but no concessions or solutions to any issue. Don’t move here.

Property Manager at MAA Reserve, Responded To This Review

We're so glad to know that our convenient location has worked well for you. We are also happy to know that your experience with our company has been great but regret to learn of your dissatisfaction with our community. From all services not being readily available to parking garage issues, we understand your frustrations. We want your entire experience to be great, so we strive to provide superior service and an exceptional place to call home and are sorry if our efforts have not met your expectations. Your satisfaction is our priority, and we want to make things right. Please contact our resident care line at 866-620-1130, so we can gather additional insight and share it with the respective team who can work to resolve your concerns. Thank you for your patience, and we look forward to hearing from you.

3/10/20
Avoid If You Value Your Sleep

Avoid Colonial Reserve. You’ll quickly find out that you can hear and feel every single footstep and movement from the person above you (I’m not kidding. Every. Single. Footstep). It’s one thing to simply hear noises from other apartments, it’s another for the entire apartment to shake like there’s a small earthquake anytime the person above you decides to walk around their apartment (and it’s made much worse if they also have a dog that barks or runs around). The building was poorly built and management doesn’t respond to residents when issues are raised. While there are some decent amenities, they aren’t anything special that you can’t already find at most other places in the area. But I cannot stress enough just how bad the paper thin ceilings are. You will regret signing a lease here.

Property Manager at MAA Reserve, Responded To This Review

Thank you for sharing this helpful information about the noise issues you're experiencing. Your comfort and enjoyment of your home is our top priority, and we're sorry to hear if you've experienced anything less. We'd like to discuss this with you in more detail to determine how we might help improve your experience. Will you please visit the leasing office or give us a call at your earliest convenience? Thank you so much, and we look forward to hearing from you.

4/5/18
Great location and kitchen but that's its

The office is terrible to deal with. They nickel and dime you for every single thing here and charge you a fee at any point for any reason. My neighbor's car was stolen, and it was also broken into at a later time. Out of the parking garage that's supposed to be safe. The valet trash service that they make you pay for it rarely comes and if you leave your trash out when it's not taking you'll get a $25 fee. The internet they also make you pay for sucks and barely works and cell phones don't work here. There's construction going on on both sides of the building that often will work overnight. You can easily hear the people above you which is very loud often times. There is a very young frat party Vibe amongst the residents here. I would recommend checking out solace or bainridge!! I'm stuck in a lease here for a few more months.

Property Manager at MAA Reserve, Responded To This Review

Thank you for making us aware of these unfortunate incidents with upkeep, value, and security in our community. We value our residents safety and comfort above all else, so this report is very alarming. Rest assured, our staff is already working to address these issues by evaluating our policies and procedures to ensure similar events do not occur in the future. If you would like to discuss your situation in more detail, please call us at 866-620-1130.

3/23/18
Good Location, Poor Staff and Communication

Located right next to Harris Teeter, the light rail, and several breweries, the convenience is great. But other than location, I have been very unimpressed with the apartment in general. The staff almost never answers or responds to phone calls, voicemails, and emails. For example, the amount of the online rent payment was incorrect (as usual), and when I tried to contact the office to discuss, I had to call at least 15 times before someone answered. The online rent amount has been incorrect for every single payment I have had to make. Along the lines of payment, the office is not transparent about costs. The expenses include (but are probably not limited to) base rent, water, cable/wifi, electric, renters insurance, applicable pet fees/rent, trash, pest control, account setup fee, admin and application fees, a fee to receive packages, and a security deposit. Make sure to ask about all of these because they will skim over them. As for the cable and wifi (and writing this post in 2018), you must pay $110/month. The cable package is alright, but they fail to tell you that the wifi is only 12MBPS (which is so so slow). We now have to pay an extra $15-$20 a month just to have a speed of 24MBPS, which isn't all that great either. The pet-friendly area is so small and not lit at night. The cabinets in the kitchen and bathrooms look nice but are very cheap. The washer, dryer, and dishwasher are loud and are relatively inefficient in terms of energy usage. The staff lost my application documents several times before I moved in. My friend delivered an edible arrangements to my apartment while I was at work, and the office did not call me to tell me about it - I had to find out from the edible arrangements company that I had a delivery and that the office kept it in their refrigerator. When my friend was visiting, she left while I was at work, so she asked the office to put my room key in my mailbox; the office said I had to email them to give them permission to do so; I sent the office 2 emails permitting them to leave the key in my mailbox - they never did. They key was just sitting on the main table in the office for anyone to take. Overall, poor customer care.

Property Manager at MAA Reserve, Responded To This Review

Thank you for sharing your feedback. We strive to provide excellent service and therefore truly regret that you experienced issues with communication and response from our team. We plan to use your input to improve how we handle issues with our online payment portal, explanation of fees, and overall communication. Please allow us to make up for this negative experience by calling us at 866-620-1130 at your earliest convenience. Thank you, again.

3/12/18
Expectations vs. reality

When I went on my tour of the building I was very excited. They boasted about wanting to have this place feel like home and the apartments looked really nice. The location of the building is great, but that's about where the greatness ends. Once you get in you notice that there is a massive focus on additional fees and fines to drive more money into the parent company, MAA. Signs are littered around the property warning of fines should you not do everything properly and the staff have no consideration for real life situations. The parking situation is horrible, they have 4 floors of apartments and 7 floors of parking - just to illustrate it. They offer (for an additional fee, obviously) reserved parking spots that largely stay empty, so don't expect to park near your apartment. Staff will not go out of their way at all to help you should you need it (well...they will...for a fee) which begs me to wonder what exactly you are paying for. Once you move out they will nickel and dime you on any damage (wanted to charge me $60 to repaint a wall...which they repaint anyway). I wanted to love this place since it was my chance to be in Southend near all the activity, and I did for the first few weeks. Ultimately this property has turned me off of any MAA property because they really have no concern for the residents unless they can get extra money out of you. What I would recommend to the property is, think about why people are breaking the rules and how can you help people stop breaking the rules and actually solve the problem instead of just fining people left and right. Also the wording they use on communication is not ideal - when I moved out I got an email with my final bill saying "We hoped your enjoyed your time here....." "....failure to pay these fees within 30 days of moving out will result in them being sent to collections". I guess if they aren't welcoming when you actually live there they don't care to be customer focused when you move out either. I've turned 4 of my friends from work away from this property and they moved into the property just across the rail trail and are incredibly happy.

Property Manager at MAA Reserve, Responded To This Review

Thank you for bringing your concerns with rental fees and fines to our attention. We make it our mission to provide the best service possible for all our residents, which means considering what is best for the entire community. We need to be consistent with our policies out of fairness. That said, your comments suggest we may need to reevaluate our guidelines to help ensure comfort for current and future residents. Please call 866-620-1130 if you'd like to discuss further.

9/17/15
Beautiful!

Beautiful facility with so many things to do! Pet friendly and accommodating staff.

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Which floor plans are available, and what are the price ranges?

MAA Reserve has studios to two bedrooms with rent ranges from $1,268/mo. to $3,913/mo.

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What neighborhood is the property located in?

MAA Reserve is in the city of Charlotte. Here you’ll find three shopping centers within 0.5 mile of the property.Five parks are within 8.4 miles, including Charlotte Nature Museum, Wing Haven Gardens & Bird Sanctuary, and Discovery Place.

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2720 South Blvd

Charlotte, NC 28209

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