Glass House by Windsor

Glass House by Windsor isn’t just a community—it’s a culture of excellence. From management and concierge to the maintenance team, every interaction has reflected top-tier service and genuine care. Their commitment to residents is unmatched. Before moving in, I explored other places, but none offered the warmth and sense of family I feel here. If I had to sum it up? Glass House by Windsor is luxury with a heart.-Glenda Crawford 5 Year Resident

Hampton, as always, was very helpful and friendly!

Living at Glass House by Windsor has been nothing short of exceptional. From the very first day I moved in, the entire team—maintenance, management, and concierge—has gone above and beyond to make me feel welcome and supported. Their professionalism and genuine care create a sense of community that’s rare to find. The atmosphere here is not only beautifully maintained but also feels incredibly safe and welcoming. Whether it’s a quick maintenance request or a friendly hello from the front desk, everything is handled promptly and with a smile. It’s hard to overstate how much I enjoy living here. I have absolutely zero complaints and would recommend Glasshouse by Windsor to anyone looking for a top-tier living experience. This place truly feels like home.

Great service and prompt response to my work order. The staff is always friendly and professional when completing a service call

This is not for marketing: I suspect that the person somewhere above me is pouring the broth of their home-cooked chicken or turkey off the balcony because it is not wise to pour it down the drain. While I appreciate that, it pours onto my balcony without warning. This is the third time -- that I know of -- that this has happened. I have no way to wash it away. Once it congeals, I hesitate to walk onto my balcony because it will stick to my shoes. Please educate residents on proper way to dispose of broth. Other than this annoying issue, I have enjoyed living at Glass House. Thank you.

I love my place I call home. Everyone here makes you feel special and Hamilton and Jonathan go above and beyond when completing a maintenance request. All the staff at the Glasshouse are literally the best.

The best place I ever lived. Great property management. And super nice views. And everything is close from grocery store and entertainment restaurants and shopping sports bars.

This place is beautiful, and the staff makes you feel at home. They are constantly involved with the tenants and not hiding behind their phones like other concierge

Rodney is amazing!!! I appreciate his efforts in helping me get a bigger washing machine! He’s the man.

Overall the experience here has been exceptional. It’s quiet even with continuous construction outside my window. Only discrepancies I have are the scent of marijuana in parking garage and while on my balcony and stained hallway carpet. The concierge representatives are always friendly and helpful. I feel secure in my residence and that improves my quality of life.

I have been a resident here for two years now and really love my home. The entire team is amazing and super friendly.

They don’t replace your water filters here, and you’re going to pay a lot to be there. My apartment doesn’t even have cabinets that close properly.

convenient location, clean and quiet, comfortable, friendly staff,

Every person who works here is absolutely wonderful! They are so kind and welcoming. Really the only complaint is when we moved in almost everything had an issue. We have submitted around 17 service requests. All have been promptly handled and the staff is extremely nice. It was just a harder adjustment moving in when and lot of things were leaking/broken/not working properly.

Super friendly, fast and efficient. I appreciate the maintenance staff at Glass House!

Conceige and management team are extremely welcoming. Upon entry you will always be greeted in a very welcoming manner. Any minor issues that arise are immediately addressed and resolved.

Outstanding customer service. Professionally completed services.

Love love love our concierge staff Jesse, Kerry, and Tamika! They are so wonderful! I always enjoy coming home and passing through the lobby because I’m always greeted with a warm smile and hello. They treat the residents and their guests so well.

The move in was easy and all the staff super nice friendly and supportive throughout the whole process. And I’m so in love with all the nice views and many places to go in walking distance.

I have had nothing but a great experience here. The entire team of management, concierge, security and service teams have been amazing. I understand that sometimes stuff happens thats beyond the control, but the team has always been great at responding to them in a timely manner. I definitely recommend anyone wanting to move here and making it their home.

The service was fast and friendly. The maintenance stuff was professional and efficient!

All of the staff at Glass House and friendly and professional. They are the best!

really comfortable place, nice rooms, perfect to live

We've been residents here for 7 years or so, and the quality has been going down steadily. Garage doors frequently don't work, it's taken way too long to fix the vehicle charging stations, the trash cans and recycling cans in the parking garage are often overflowing, etc. Having the occasional food truck doesn't compensate for that.

Always prompt, courtesy and attentive. Best maintenance staff ever!

The service team is the best!!! I recommend Glasshouse to everyone I know. The team makes the Glasshouse the best place to live.

I've lived at Glass House for 5 years. Recently, the common areas and trash areas have been dirty. The pool has been broken on and off for months. The elevators are broken several times a week.

Great place to call home excellent customer service and the entire staff always make me feel welcome.

My entire experience from applying to move in at the Glass House was fantastic. The staff is friendly, the community is fantastic and my apartment is wonderful

Maintenance wonderful Concierges wonderful Management non-responsive and not engaging

The initial email asked for my feedback on moving in - which I have wanted to express anyway. I toured glasshouse in April. I moved across the country and into my apartment in July. I felt like there was no information given when I moved in as to the basics. They didn’t tell me there were carts I could use, I carried everything item by item from the garage in the sweltering July heat. No one told me about trash, or recycling. No one helped me set up the app where I could reserve the elevator. There was no printed information on the basics of the building given to me. It felt very disorganized and kind of like “figure it out yourself”. I expected more from the price I’m paying here. The unit itself is ok. The floor to ceiling glass windows is really the reason I picked glasshouse. But if we’re being honest, compared to the other buildings in uptown - it’s dated. I almost went to 3700M because it’s more updated. The bathroom has no storage, it really needs a linen closet. Realistically the kitchen and bath both need some updating - I’m sure this isn’t the first time you’ve heard that. But again, I moved here for the windows and other than the “dated-ness” I’m happy with the unit. The hallway on the 13th floor is really bad tho - the carpets are starting to smell. The building is really quiet, I never hear anyone and even though there’s construction across the street the windows do an excellent job of blocking it out. The pool is fantastic although I would recommend washing the cushions on the chairs more often - one smelled like vomit the last time I was out there. The front desk staff is friendly and helpful.

I've lived here at the Glass House for over ten years now and have found the maintenance response, whenever I needed it, to be excellent. Fortunately, I've not needed to call on maintenance too often.

Move in was seamless, even with poor timing of our UHaul pod being delayed, they worked with us to accommodate elevators and gave us options to proceed with. Concierge is awesome and they respond to things quickly.

Concierge staff excellent. Maintenance staff excellent On-site management unresponsive. The issues with the lack of access into the garage is unbelievable for a "luxury apartment". Windsor is huge get multiple vendors or replace the entire opening system AND keep spare parts on hand.

Jose and team always helps and responds when I reach out. I am truly satisfied.

The management staff, concierges and maintenance staff are all wonderful!

I have only been here for a couple of months but the staff is always helpful and courteous

Best location in Dallas! Extremely close to food, drinks, major highways and airport.

This is a great team and always wants to do right by the residents. The concierge/maintenance staff make sure the community is well taken care of.

Every single member of the 10 person staff is super nice and super helpful.

It’s a cool place for young people getting out on their own during/right after college. Located in the center of a lot of entertainment and restaurant options so that’s also really cool. Garage parking is also a plus as it’s accessible from multiple entries.

The Glass house Maintenance staff is THE best crew of any facilities in Dallas. It is honestly one of the top three reasons why I have been here for so long. They are the absolute best!

Service and amenities have declined in the last several years while rents continue to rise excessively. However, maintenance, specifically Jose and his team always follow through and do a great job responding quickly and fixing the issues.

I feel like I have a home away from home! The management here really makes the place. The maintenance team is phenomenal and responds quickly for every request I’ve made! Love it here.

we have the best maintenance team! they are always quick to respond and arrive with a smile. thank you!

Overall great community to live in. Ideal location, great staff, spacious units and lots of amenities. Concierge and maintenance staff at this community are the best!

The entire experience from the time I booked an appointment to tour the property till I moved in was awesome! Angela gave an fantastic tour of the property and units based on my preference. Tia followed-up and shared with me another unit that came available that I ended up leasing. On my move-in day, Angela went above and beyond to make sure my move was smooth. Angela even walked up to the loading dock area to hand me the storage unit keys while I was waiting for my movers there. I thought that was a great gesture on her part. I also want to give a shout out to the concierge team who have been welcoming and helping me with any questions I have during the first few days. The entire experience was summed up by the bottle of Prosecco and a beautiful wine glass. I couldn't be happier that I moved here.

The concierge service and staff are excellent. The management does not have a plan in place to control trash or cigarette disposal. Trash chute is overflowing every weekend and cigarette hurts are always tossed by residents landing in common outdoor areas and on other resident patios.

Angela and her team, the concierge/maintenance team are excellent and have done a great job!

I moved to Dallas from halfway across the country, and it was not a pleasant journey. However, getting settled in at Glass House was incredibly smooth and such a relief. Everyone on staff has been so supportive, helpful, and genuinely kind and caring. They go above and beyond to make this feel like home. You also cannot beat the location or the facility and amenities. - Jon C.