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Language: English

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Virginia Chesterfield County Richmond Crystal Lakes Apartments

Crystal Lakes Apartments

3501 Meadowdale Blvd, Richmond, VA 23234

2.6 (23 reviews)

Property Rating

2.6
OK
Out of 5

2.6 Blended Score

See all 23 Renter Reviews

How Is This Rating Determined?

Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.

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804-509-2976
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  • Monthly Rent

    $1,300 - $2,405

  • Bedrooms

    1 - 3 bd

  • Bathrooms

    1 - 1.5 ba

  • Square Feet

    520 - 1,300 sq ft

Crystal Lakes Apartments
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Welcome to Crystal Lakes Apartments & Townhomes in Richmond, VA, a place you'll love to call home. Our pet-friendly community is only a short commute from Downtown Richmond, giving you a taste of city life from the comfort of your quiet community. We have a variety of one, two, & three bedroom apartments and townhomes all with sizable space and other great amenities like our lakes, activity court, bark park, fitness trails, playgrounds, and swimming pool. Contact Crystal Lakes Apartments and get started on your ideal living. Your Luxury Apartments for Rent in Richmond, VA Welcome to a refined living experience at our exquisite luxury apartments in Richmond, VA. As you step into our meticulously designed community at Crystal Lakes Apartments, you're greeted by an ambiance that effortlessly combines sophistication with comfort, setting a new standard for upscale living. Elevating Your Lifestyle Indulge in the epitome of modern living with our thoughtfully crafted apartment rentals. Our residences cater to diverse preferences, from the intimate elegance of our 1-bedroom apartments to the expansive comfort of our 3-bedroom apartments in Richmond, VA. Each space is meticulously designed to offer luxury and functionality, with sleek finishes and spacious layouts. Amenities That Define Opulence Beyond the walls of our apartments lie an array of amenities designed to enhance every aspect of your lifestyle. Stroll around our serene lakes or embark on an invigorating walk along our fitness trails. Enjoy our well-equipped playgrounds, bark park, activity courts, and sparkling swimming pool. Convenience Redefined We understand the importance of seamless living and offer modern conveniences that elevate your experience. Simplify package deliveries with our efficient Amazon Package Lockers and enjoy the convenience of our kitchens featuring sleek black or stainless steel appliancesincluding sought-after built-in microwave, blending style and functionality seamlessly. Prime Location, Unmatched Lifestyle Our community boasts easy access to the city's cultural hotspots, entertainment avenues, and culinary delights. Experience a dynamic social scene, diverse dining options, and exceptional shopping, all within minutes of your doorstep. Elevate Your Living Experience Discover the pinnacle of luxury living at our luxury apartments in Richmond, VA. Whether you seek a serene haven or a vibrant urban lifestyle, our community offers the perfect fusion of comfort, style, and convenience. Reach out to schedule a personal tour and unlock the door to unparalleled luxury.

Read More

Pricing & Floor Plans

filter results by bedrooms
Upgraded Birch $1,300 – $1,490
1 Bed 1 Bath 520 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 39-3435D
    price $1,300
    square feet 520
    availibility Now
Renovated Cypress $1,405 – $1,605
1 Bed 1 Bath 700 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 11-3298
    price $1,405
    square feet 700
    availibility Now
Upgraded Laurel $1,580 – $1,870
2 Beds 1 Bath 870 Sq Ft
3 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 61-6432B
    price $1,580
    square feet 870
    availibility Now
  • Unit 62-6440A
    price $1,605
    square feet 870
    availibility Now
  • Unit 61-6432A
    price $1,635
    square feet 870
    availibility Jul 24
Upgraded Redbud $1,585 – $1,815
2 Beds 1.5 Baths 944 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 12-3328
    price $1,585
    square feet 944
    availibility Now
  • Unit 03-3126
    price $1,585
    square feet 944
    availibility Now
Renovated Magnolia $1,735 – $1,980
2 Beds 1.5 Baths 927 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 72-6475
    price $1,735
    square feet 927
    availibility Now
Renovated Redbud $1,820 – $2,070
2 Beds 1.5 Baths 944 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 12-3312
    price $1,820
    square feet 944
    availibility Jul 10
  • Unit 14-3496
    price $1,820
    square feet 944
    availibility Jul 21
Magnolia $1,445 – $1,655
2 Beds 1.5 Baths 927 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 85-6442
    price $1,445
    square feet 927
    availibility May 31, 2026
Renovated Sycamore $2,020 – $2,405
3 Beds 1.5 Baths 1,300 Sq Ft
4 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 04-3142
    price $2,020
    square feet 1,300
    availibility Now
  • Unit 70-6416
    price $2,095
    square feet 1,300
    availibility Now
  • Unit 70-6400
    price $2,095
    square feet 1,300
    availibility Now
  • Unit 19-3370
    price $2,020
    square feet 1,300
    availibility Jun 19

Upgraded Birch $1,300 – $1,490
1 Bed 1 Bath 520 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 39-3435D
    price $1,300
    square feet 520
    availibility Now
Renovated Cypress $1,405 – $1,605
1 Bed 1 Bath 700 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 11-3298
    price $1,405
    square feet 700
    availibility Now
Upgraded Laurel $1,580 – $1,870
2 Beds 1 Bath 870 Sq Ft
3 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 61-6432B
    price $1,580
    square feet 870
    availibility Now
  • Unit 62-6440A
    price $1,605
    square feet 870
    availibility Now
  • Unit 61-6432A
    price $1,635
    square feet 870
    availibility Jul 24
Upgraded Redbud $1,585 – $1,815
2 Beds 1.5 Baths 944 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 12-3328
    price $1,585
    square feet 944
    availibility Now
  • Unit 03-3126
    price $1,585
    square feet 944
    availibility Now
Renovated Magnolia $1,735 – $1,980
2 Beds 1.5 Baths 927 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 72-6475
    price $1,735
    square feet 927
    availibility Now
Renovated Redbud $1,820 – $2,070
2 Beds 1.5 Baths 944 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 12-3312
    price $1,820
    square feet 944
    availibility Jul 10
  • Unit 14-3496
    price $1,820
    square feet 944
    availibility Jul 21
Magnolia $1,445 – $1,655
2 Beds 1.5 Baths 927 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 85-6442
    price $1,445
    square feet 927
    availibility May 31, 2026
Renovated Sycamore $2,020 – $2,405
3 Beds 1.5 Baths 1,300 Sq Ft
4 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 04-3142
    price $2,020
    square feet 1,300
    availibility Now
  • Unit 70-6416
    price $2,095
    square feet 1,300
    availibility Now
  • Unit 70-6400
    price $2,095
    square feet 1,300
    availibility Now
  • Unit 19-3370
    price $2,020
    square feet 1,300
    availibility Jun 19

* Price shown is base rent and may not include non-optional fees and utilities. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice.
* Square footage definitions vary. Displayed square footage is approximate.

Fees and Policies

The fees below are based on community-supplied data and may exclude additional fees and utilities.

  • One-Time Move-In Fees
  • Administrative Fee
    $125
  • Application Fee
    $50
  • Dogs Allowed
  • Monthly pet rent
    $35
  • One time Fee
    $0
  • Pet deposit
    $0
  • Weight limit
    50 lb
  • Restrictions:
    no more than 50lbs. each
  • Comments:
    2 pets max, One-time non-refundable pet fee of $300 for the first pet and $150 for the second pet. Breed restrictions apply.
  • Cats Allowed
  • Monthly pet rent
    $35
  • One time Fee
    $0
  • Pet deposit
    $0
  • Weight limit
    50 lb
  • Restrictions:
    no more than 50lbs. each
  • Comments:
    2 pets max, One-time non-refundable pet fee of $300 for the first pet and $150 for the second pet.
  • Parking
  • Other
    --

Details

Property Information

  • Built in 1967
  • 716 units/2 stories

Matterport 3D Tours

Sycamore Renovated - 3 bedroom, 1.5 bath
1/3

About Crystal Lakes Apartments

Welcome to Crystal Lakes Apartments & Townhomes in Richmond, VA, a place you'll love to call home. Our pet-friendly community is only a short commute from Downtown Richmond, giving you a taste of city life from the comfort of your quiet community. We have a variety of one, two, & three bedroom apartments and townhomes all with sizable space and other great amenities like our lakes, activity court, bark park, fitness trails, playgrounds, and swimming pool. Contact Crystal Lakes Apartments and get started on your ideal living. Your Luxury Apartments for Rent in Richmond, VA Welcome to a refined living experience at our exquisite luxury apartments in Richmond, VA. As you step into our meticulously designed community at Crystal Lakes Apartments, you're greeted by an ambiance that effortlessly combines sophistication with comfort, setting a new standard for upscale living. Elevating Your Lifestyle Indulge in the epitome of modern living with our thoughtfully crafted apartment rentals. Our residences cater to diverse preferences, from the intimate elegance of our 1-bedroom apartments to the expansive comfort of our 3-bedroom apartments in Richmond, VA. Each space is meticulously designed to offer luxury and functionality, with sleek finishes and spacious layouts. Amenities That Define Opulence Beyond the walls of our apartments lie an array of amenities designed to enhance every aspect of your lifestyle. Stroll around our serene lakes or embark on an invigorating walk along our fitness trails. Enjoy our well-equipped playgrounds, bark park, activity courts, and sparkling swimming pool. Convenience Redefined We understand the importance of seamless living and offer modern conveniences that elevate your experience. Simplify package deliveries with our efficient Amazon Package Lockers and enjoy the convenience of our kitchens featuring sleek black or stainless steel appliancesincluding sought-after built-in microwave, blending style and functionality seamlessly. Prime Location, Unmatched Lifestyle Our community boasts easy access to the city's cultural hotspots, entertainment avenues, and culinary delights. Experience a dynamic social scene, diverse dining options, and exceptional shopping, all within minutes of your doorstep. Elevate Your Living Experience Discover the pinnacle of luxury living at our luxury apartments in Richmond, VA. Whether you seek a serene haven or a vibrant urban lifestyle, our community offers the perfect fusion of comfort, style, and convenience. Reach out to schedule a personal tour and unlock the door to unparalleled luxury.

Crystal Lakes Apartments is an apartment community located in Chesterfield County and the 23234 ZIP Code. This area is served by the Chesterfield County Public Schools attendance zone.

Unique Features

  • Amazon Package Lockers
  • Clothes Care Center with Easy Pay App
  • Convenient Garbage Disposal
  • Enclosed Patios*
  • Plush Carpet
  • Sleek Black or Stainless Steel Appliances*
  • Plantation Blinds*
  • Valet Trash
  • Online Rent Payments
  • Granite Countertops*
  • Activity Courts
  • Washer/Dryer*
  • * In Select Homes
  • Ample Closet Space
  • Built-in Microwave*
  • Dishwasher*
  • Two Bark Parks
  • Bedroom Ceiling Fans with Lighting*
  • Bilingual Spanish Speaking Staff
  • Cultured Marble Vanities
  • Plank Flooring
  • Walking Trail

Contact

View Property Website
Language: English
Open 9am - 5pm Today
  • Monday - Friday, 9am - 5pm
  • Saturday, 10am - 4pm
  • Sunday, Closed
Property Management Company Logo

Community Amenities

Pool

Laundry Facilities

Playground

Picnic Area

  • Laundry Facilities
  • Property Manager on Site
  • EV Charging
  • Walk-Up
  • Pool
  • Playground
  • Walking/Biking Trails
  • Picnic Area
  • Dog Park

Apartment Features

Washer/Dryer

Air Conditioning

Dishwasher

High Speed Internet Access

  • High Speed Internet Access
  • Washer/Dryer
  • Air Conditioning
  • Heating
  • Ceiling Fans
  • Smoke Free
  • Storage Space
  • Dishwasher
  • Disposal
  • Granite Countertops
  • Stainless Steel Appliances
  • Eat-in Kitchen
  • Kitchen
  • Microwave
  • Oven
  • Carpet
  • Patio
Location Get Directions
Schools Restaurants Groceries Coffee Banks Shops Fitness
Amenities
  • Laundry Facilities
  • Property Manager on Site
  • EV Charging
  • Walk-Up
  • Picnic Area
  • Dog Park
  • Pool
  • Playground
  • Walking/Biking Trails
  • Amazon Package Lockers
  • Clothes Care Center with Easy Pay App
  • Convenient Garbage Disposal
  • Enclosed Patios*
  • Plush Carpet
  • Sleek Black or Stainless Steel Appliances*
  • Plantation Blinds*
  • Valet Trash
  • Online Rent Payments
  • Granite Countertops*
  • Activity Courts
  • Washer/Dryer*
  • * In Select Homes
  • Ample Closet Space
  • Built-in Microwave*
  • Dishwasher*
  • Two Bark Parks
  • Bedroom Ceiling Fans with Lighting*
  • Bilingual Spanish Speaking Staff
  • Cultured Marble Vanities
  • Plank Flooring
  • Walking Trail
  • High Speed Internet Access
  • Washer/Dryer
  • Air Conditioning
  • Heating
  • Ceiling Fans
  • Smoke Free
  • Storage Space
  • Dishwasher
  • Disposal
  • Granite Countertops
  • Stainless Steel Appliances
  • Eat-in Kitchen
  • Kitchen
  • Microwave
  • Oven
  • Carpet
  • Patio
Expenses
Recurring
Cat Rent $35
Dog Rent $35
One-Time
Cat Fee $0
Dog Fee $0
Office Hours
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday 10am - 4pm
Sunday Closed
804-509-2976
City - Richmond

Featuring a historic charm and progressive attitude, Richmond is the capital city of Virginia. Nicknamed the “Creative Culture,” art, history, and a strong sense of community define this eclectic city. Walk through the cobblestone streets to find murals, sculptures, and other forms of public art decorating local businesses and storefronts. From the Virginia Museum of Fine Arts to the Poe Museum, the arts are represented throughout the entire city. Not just for art lovers, foodies thrive in Richmond. The city has been crowned as one of the best spots in the country for great eats, and residents can get a taste of all it has to offer through the countless local restaurants that encompass every cuisine from southern comfort to Korean barbeque. With all the hustle and bustle of the city, residents need an escape into nature, and the city certainly provides. The James River runs through Richmond allowing thrill seeking residents to explore the whitewater rapids.

Learn more about living in Richmond 
Education
Colleges & Universities Distance
Colleges & Universities Distance
John Tyler C.C., Chester
Drive: 15 min 8.0 mi
Reynolds C.C., Downtown
Drive: 17 min 10.7 mi
VCU
Drive: 17 min 10.9 mi
Virginia Union University
Drive: 19 min 12.1 mi
Crystal Lakes Apartments is within 15 minutes or 8.0 miles from John Tyler C.C., Chester. It is also near Reynolds C.C., Downtown and VCU.
Schools
  • Public Schools
  • Private Schools
Bensley Elementary
Public Elementary School
Grades PK-5
582 Students
Attendance Zone
Falling Creek Middle
Public Middle School
Grades 6-8
1,419 Students
Attendance Zone
Meadowbrook High
Public High School
Grades 9-12
2,033 Students
Attendance Zone
My Father's House Christian Aca
Private Elementary, Middle & High School
Grades 4, 7 & 10-12
Nearby
Webber Community Christian School
Private Elementary & Middle School
Grades PK-5 & 7-8
Nearby
Richmond Christian School
Private Elementary, Middle & High School
Grades K-12
242 Students
Nearby
School data provided by The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.

View GreatSchools Rating Methodology


Data provided by GreatSchools.org © 2025. All rights reserved.
Transportation

Crystal Lakes Apartments is near Richmond International, located 13.5 miles or 22 minutes away.

Commuter Rail Distance
Commuter Rail Distance
Richmond Main Street Amtrak Station
Drive: 16 min 10.5 mi
Richmond Staples Mill Road Amtrak Station
Drive: 26 min 17.0 mi
Petersburg Amtrak Station
Drive: 28 min 18.9 mi
Ashland Amtrak
Drive: 39 min 28.5 mi
Airports Distance
Airports Distance
Richmond International
Drive: 22 min 13.5 mi
Car-Dependent
3
Walk Score®
Out of 100
This area is considered a car-dependent area and most errands will require a car.
Minimal Transit
0
Transit Score®
Out of 100
Somewhat Bikeable
27
Bike Score®
Out of 100
You might be able to find places to ride your bike in this area, but you’ll most likely want your car for most errands.
-
-
Soundscore™
Out of 100

Traffic:

-

Airport:

-

Businesses:

-

Score provided by

Scores provided by  and

Score provided by

Points of Interest

Time and distance from Crystal Lakes Apartments.

Shopping Centers Distance
Shopping Centers Distance
Meadowdale Plaza
Walk: 16 min 0.8 mi
Meadowbrook Plaza
Drive: 5 min 1.6 mi
Chestertowne Square Shopping Center
Drive: 5 min 2.1 mi
Crystal Lakes Apartments has 3 shopping centers within 2.1 miles, which is about a 5-minute walk. The miles and minutes will be for the farthest away property.
Parks and Recreation Distance
Parks and Recreation Distance
Bensley Park
Drive: 4 min 1.5 mi
Harry G. Daniel Park at Iron Bridge
Drive: 12 min 5.6 mi
Goyne Park
Drive: 16 min 7.9 mi
Forest Hill Park
Drive: 18 min 8.1 mi
Richmond National Battlefield Park
Drive: 16 min 9.0 mi
Crystal Lakes Apartments has 5 parks within 9.0 miles, including Bensley Park, Harry G. Daniel Park at Iron Bridge, and Forest Hill Park.
Hospitals Distance
Hospitals Distance
CJW Medical Center
Drive: 11 min 7.6 mi
Bon Secours Richmond Community Hospital
Drive: 18 min 11.4 mi
Children's Hospital of Richmond
Drive: 20 min 12.6 mi
Crystal Lakes Apartments has 3 hospitals within 12.6 miles, the nearest is CJW Medical Center which is 7.6 miles away and a 11 minute drive.
Military Bases Distance
Military Bases Distance
Fort Gregg-Adams Military Reservation Bland
Drive: 27 min 19.9 mi
Fort Gregg-Adams Military Reservation Hopewell
Drive: 29 min 20.6 mi
Crystal Lakes Apartments is 19.9 miles from Fort Gregg-Adams Military Reservation Bland, and is convenient to other military bases, including Fort Gregg-Adams Military Reservation Hopewell.
 
 

Property Ratings at Crystal Lakes Apartments

How Is This Rating Determined?

How Is This Rating Determined?

Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.

2.6
OK
Out of 5

2.6 Blended Score

23 Renter Reviews

Share details of your own experience with this property

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2/25/25
Slow on repairs . Not move in ready

My experience has been bad since before I even moved in. My move in date was scheduled for a Friday. I didn’t even receive my welcome letter until the day before (even tho I had been asking for it for days) so I had to scramble to turn on utilities which they require before you move in. Also my bathroom tub was supposed to be cleaned and re-glazed. Of course there was an issue with that right before I moved in so they either had to push my move in date to 3 days later (costing me money for hotels which they never offered to reimburse) OR they said they can wait on reglazing the tub. All of this should have been done before you say the apartment is available on the website. Come to move in. Lights don’t work, garbage disposal doesn’t work. The back patio was trashed, full of bottles and leaves. No one bothered to clean. My biggest issue is a leaking tub. It has been leaking since the day I moved in. I’ve called and put in two work orders. I moved in Friday it is now Tuesday and the tub is still leaking. No sense of urgency. Nobody has came to fix it. The response I got was “management will schedule a time to talk with you”. Which is ridiculous! I don’t need to talk to management it’s a water leak I need you to come and fix it! There’s no way you didn’t notice this leak before I moved in if you did a walk thru right before I moved in. It has been leaking since the same day I arrived! Also there is no parking for your guests. I talked to the office in person and they stated there’s nothing they can do. I would avoid moving here if you don’t have to. I was in a desperate situation so had to move last minute.

Property Manager at Crystal Lakes Apartments, Responded To This Review

Thank you for sharing your feedback with us. We sincerely apologize for the challenges you’ve experienced during your move-in and for any frustration this has caused. This is not the experience we want for our residents, and we regret that we fell short of expectations. Please know our team is committed to making things right. We would appreciate the opportunity to connect with you directly to ensure that all outstanding issues are addressed as quickly as possible. At your earliest convenience, please reach out to us at 804-743-0855 so we can coordinate necessary repairs and discuss any further concerns you may have. Thank you for bringing this to our attention, and we appreciate the opportunity to improve your experience.

6/14/24
They don’t want to return my deposit

I wish i could give them negative star, I have Yet to receive my security deposit! Called to get information reguarding contact information they never forward the information. I called about my deposit for a month and all they could tell me it was processed. They tell me something different every time I call asking about it. I DONT RECOMMEND THIS APARTMENT COMPLEX please find some other place. I have been waiting for my deposit over 60 days today I went to the apartment inquiring about my deposit, TODAY THEY HAD INFORMATION ABOUT MY REFUND THEY claimed it was sent on May 8 WHICH I NEVER RECEIVED. They gave me a corporate number that is just an answering machine. They have the nerve to want to deduct administrative fees for what they do not communicate with you and they never return phone calls. I repeat do not Apply here they are rude and just want to take your money. I should not feel like the only way I am going to get my money is to take them to court. I paid $482.90 and yet they was only trying to refund $300 this place is a rip off. I wish I would have read the reviews before I applied.

Property Manager at Crystal Lakes Apartments, Responded To This Review

We apologize for the inconvenience and frustration you have experienced regarding your refund. Your feedback is important to us, and we take your concerns very seriously. We would like to investigate this matter further so that we may get your refund to you. However, we are having trouble finding you in our system. Please reach out to us at (804) 743-0855 so that we may address and resolve this issue promptly. We appreciate your patience and hope to resolve this matter to your satisfaction as soon as possible.

Property Manager at Crystal Lakes Apartments, Responded To This Review

We apologize for the inconvenience and frustration you have experienced regarding your refund. Your feedback is important to us, and we take your concerns very seriously. We would like to investigate this matter further so that we may get your refund to you. However, we are having trouble finding you in our system. Please reach out to us at (804) 743-0855 so that we may address and resolve this issue promptly. We appreciate your patience and hope to resolve this matter to your satisfaction as soon as possible.

1/23/24
Isaura pedreanez

Terrible service, they say one thing when you go to apply and then they come out with another when you have already paid, the manager of the place is a not very nice person! They do not comply with the established time to give answers, really irresponsible

Property Manager at Crystal Lakes Apartments, Responded To This Review

We appreciate you taking the time to share your experience with us and apologize for any inconvenience or frustration you encountered during the application process. Your feedback is important to us as we continually strive to improve our services and provide the best possible experience. We would like the opportunity to discuss your experience further. Please feel free to reach out to us directly (804)743-0855.

6/26/23
Mauricio

Aplique para una fecha de disponibilidad para después decirmen que ya no está disponible qué hay disponibilidad para dos meses después que mala esperiencia cuando uno va aplicar les importa es que uno apliquen y ya después te salen con cuentos y no dan solusion si no devolver el dinero menos lo de la aplicación cuando la culpa es de ellos como tal por qué no son claros al momento de uno ir y aplicar qué irresponsabilidad no recomiendo esta mala experiencia donde perdí prácticamente 100 dólares

Property Manager at Crystal Lakes Apartments, Responded To This Review

Mauricio – Thank you for your input. We always strive to have availability for immediate move in. However, unforeseen circumstances will cause delays in surrendering an apartment. We apologize for any inconvenience. Thank you.

9/28/22
R. Castillo

Excellent place to live as a family, in the office they are very responsible and efficient, they make the whole process quite fast, they are very helpful and friendly (Evelyn, Stephanie and Duff) we are very pleased with their service, delivery on time and everything very nice in the apartment Thank you for your excellent service. best regards

Property Manager at Crystal Lakes Apartments, Responded To This Review

Thank you so much for the wonderful review! We appreciate the kind words and hope you have a great day!

8/30/22
Don't if you don't have to!

People aren't exaggerating. I had 3 different move in dates. I was placed in the model home for 2 weeks because of their incompetence. Then when I was finally about to move in, the apartment was FILTHY and unfinished. Management does not care about this property or its residents.

Property Manager at Crystal Lakes Apartments, Responded To This Review

Hi there. We're disappointed you feel this way. Please give our office a call directly so we can address this feedback. Thank you.

8/25/22
Staff was really helpful

Crystal Lakes has been a great experience thus far. Kaylyn and the rest of the staff have been so helpful with the whole process.

Property Manager at Crystal Lakes Apartments, Responded To This Review

Hello! Thank you so much for the amazing review. We're so happy you feel this way!

5/25/22
The absolute worst…STAY AWAY

The only good part about the entire move in was the first day. Getting moved in was the easiest part, everything else has been a nightmare. My apartment has leaks in the ceiling and the rental office has no concern about it whatsoever.

Property Manager at Crystal Lakes Apartments, Responded To This Review

Hello. We value your feedback and never want you to feel unheard. Please give us a call directly so we can address your concerns properly. We can assure you that we do care about all resident concerns. We hope to speak soon.

5/23/22
Don’t even dare

Worst place to call home ! Don’t look for any excitement in living here. Roach infested. Office can’t keep up with anything. Oh and let’s not forget, the endless list of things you can’t even have on YOUR back patio ( grill, toys, NOTHING ) There’s not even anything for children to do out there.

Property Manager at Crystal Lakes Apartments, Responded To This Review

Hello. Thank you for taking the time to share your feedback. Please give the office a call directly so we can address your concerns properly. We hope to speak with you soon.

10/20/21
I can’t wait to move

The leasing office is terrible, they act nice in the beginning but when it gets time to move in they are disorganized. I put my deposit down two months prior yet they wanted to up the rent a week before I was due to move in, the apartment changed, and the new apartment still wasn’t ready in time. I had to move in the middle of the night because the apartment wasn’t ‘ready’ til 8:30pm. The ac was broken and took 6 months before it got fixed. There is also no internet access, you gonna have to have to have someone service it because the cord is cut on the other side of the outlet. I will definitely be moving out at the end of my lease.

8/14/21
This place is a dive

If the roaches don't get you, the leaks will. Maintenance is slow and incomplete...IF they respond at all. If you have ANY other opiltions....tent, cardboard box, someone's couch....take it. This trash dump is disgusting.

6/18/21
These People Are Lying

they have endless roaches and could careless about getting rid of them horrible property and the people that work here are even worse.

7/16/20
Don't move there! No stars very negative stars

Do not move here!! They will only repair things after threatening to either bring health department, vacating the property, or looking to sue them. I live their from 2015 to 2020 and they transferred ownership 4 times. They will blame everything on you even if it was their responsibility and make you pay for their mess up even everyday normal things. Also they like to say you did not call in a maintenance issue and neither management nor maintenance are helpful. Had water leaking into my living room ceiling from the ac unit that is upstairs, the ceiling downstairs fell out. They did a crappy repair and 3 months later that same spot fell out. The bathroom tub's plumbing started leaking, we reported it they came out 9 months later after black mold started to grow in the downstairs ceiling. They well not treat you fair. All they want is your money and life. They are not out here to help you live a good life. Now that I bought my own house, my health has gotten alot better. All around made a great choice moving out of this crappy place. I highly advise you go somewhere else or get a house. The house i bought is just under 2000 sqft and. Crystal lakes 850sqft to 950 sqft and my house cost just alittle more than Crystal Lakes. Also the police is constantly there monitoring drug deals and you hear gunshots almost everyweek. I hope this review really helps you make the best choice. <3 best of luck to y

10/24/18
Worst ever!

This place is so unorganized and unprofessional I don't know how they even have their jobs! Toured the property and the model was ok looking but the process after was a complete nightmare! Submitted a application and never received a call back, tried calling them and don't bother you will never get anyone on the phone. It goes to this strange call center that doesnt know anything about what's going on. After several weeks of leaving voice mails finally received a call and told me my deposit will be over $1000 because they made a clerical error and now the apartment is rented. THEN after a month goes by they send back my administrative fee yes administration fee. But send only $1 back and I gave them $100. Really?! This place is not even worth it.

Property Manager at Crystal Lakes Apartments, Responded To This Review

Hello and thank you for your review. Please know that it's never our intention to cause any inconvenience. We always do our best to be transparent with any fees and apologize for any miscommunication on our part. We'd love to help so please contact our manager at CrystalLakesMGR@pinnacleliving.com. We look forward to hearing from you.

3/9/18
Terrible!!!!! Wish I could give no stars!!!!

May 2014 My husband got the keys and our move in date was on the 15th,we were moving from NY so we actually didn’t move in until the end of May.... So the day we moved in what do you know freaking ceiling caved in pouring water just coming down right in the living room as soon as we walked in the house....Here’s what happen my husband had left the AC on so the house would be nice and cool apparently the unit we had AC gets clogged and there you have it falling ceiling smh so it took them 4ever to fix it we didn’t move in until July was so freaking over this tacky,unprofessional place.... A few weeks after we moved in ceiling is linking again so according to the unprofessional management team our AC will continue to get clogged and we have to keep calling them to fix it like what type of mess is this and who can live like that so nevertheless we moved out so yea don’t move here they need serious remodeling and new management with professional attitudes.....

Property Manager at Crystal Lakes Apartments, Responded To This Review

Thank you for your review. Our team strives to provide high-quality service for our residents, so we’re disappointed to see that our efforts aren’t reflected in your feedback. We invite you to stop by our office so that we may work toward improving your living experience with us.

12/29/17
Don’t waste your time

Roaches, my sink and toilet were broken when I moved in and not even a month later my fridge broke. Maintence is excellent however the leasing staff themselves?!? Not worth it. I’ve called them every single day for two weeks and still have not gotten a reply. They will lie about anything to get you in the door and then they disappear.

8/16/17
I feel sorry for you people who live there!

First, they don't show you the townhouse prior to residency. The day I moved in 2015, Rasheeda (the wise guy leasing agent) showed me the home I where I would reside for 12 months. She acted scared like she was afraid of something. My son and I had been there 3 days and when I came home from Bible Study my son said, "Mommy you're not gonna believe what I saw come from underneath the stove." I became extremely nervous and watchful. I saw Roaches (some people call them Water Bugs). I told my son to go to the store and get the sticky glue traps which we placed in the kitchen. In the mornings there were at least 5 bugs on all 3 traps. When I spoke to Leasing they sent Pest Control who I had noticed on the premises daily. I was so frightened that my son couldn't leave me there alone. I then asked Leasing to send maintenance because there was a hole under the sink where they could have gotten in. Maintenance came and I told him what I had seen, he said "They can climb also and some residents see them upstairs too." I said, Oh Lord." The bugs are huge. When I moved I left the townhouse "As Is". Today, those wise guy leasing agents are saying I owe them $200 for not cleaning the townhouse upon departure and they are aware of how frightened the tenants must be. They need to Fumigate because pest control can not control those bugs. Where I live now is bug free, Thank You Jesus. They owe me for suffering 12 months that I stayed there, and they owe you too. This is Class Action!

6/16/17
Unprofessional. Poor Customer Service. Despicable.

A friend of mine hasn't even moved into Crystal Lakes yet and has already encountered an extreme level of unprofessionalism. He requested to tour the property weeks ago, and the "leasing consultant" (which is far from a befitting title for this employee) was not hospitable. She chose to remain outside instead of walking the potential resident inside the apartment; she barely engaged with him regarding his thoughts and did not bother to explain why Crystal Lakes cold be a good housing option. In fact, her stand-offish demeanor could possibly reflect her overall negative attitude towards Crystal Lakes Townhomes. In addition to this lazy, unpleasant individual, the rental office is sub par. Despite his overall welcome, he decided to take a chance and apply for approval. he took the application with him and returned it before Memorial Day. Unfortunately, it was in the hands of the employee who did not do a proper job of showcasing the apartment. She said it would take a week to process the application and background information. After a week passed, he called and was told his application was still being processed. He was told to call back in a few days or next week. The same thing happened the following week, and he was met with more excuses. One excuse was that the "consultant" he was with had been fired. It was one instance after the other, and this week he was told that his paperwork had been "sitting," and that another employee was handling it now. The rest are too long and do not matter. Take responsibility for your employees, tie up their "loose ends" if he or she gets fired, and stop making unacceptable excuses for poor customer service. He was approved, but, after three and a half weeks of waiting for Crystal Lakes to communicate, I would reconsider. The excuses continued to flow with a series of useless apologies and promises (i.e. lower rent the first month) the office can't legally keep. I think you all get the point. I understand that everyone's financial situations are different, but their lack of organization this early in the leasing process is a CLEAR INDICATOR of how this complex operates on a daily basis. Whether you pay, 850.00 or 8.50, you should be treated with consideration. Anyone who says that this is an awesome place has low standards is probably used to being treated poorly. A couple of good comments out of the various "one to no star ratings" are not some "drummed up" coincidence. This place is horrid from beginning to end!

6/13/17
DONT RENT THERE !

First of all they should close the whole site and never open it, because that complex apartment is not in habitable or sanitary conditions, much less in safe conditions of someone living there. I would not recommend it to anyone. And to top it all they have a company of towing car ( ON DEMAND TOWING) that take the cars at night from the parking lot for pure joke and illegally to get money from people. The apartments are ugly, dirty and old. And the staff of the rent office are unprofessional.

5/31/17
Nice and Affordable !!!

Moved in on the 2nd . Everything was up to date as far as the kitchen, I even looked behind area's stove and etc No bugs at all ! Counter tops , light beads in etc are really nice . NO BUGS !!! If your house is dirty or you keep a nasty house then there is a 100% chance you will see bugs / roaches . Maintenance and cleaning crew are very nice , These apartments are really affordable. I just wished they were just re- modeled on the outside in a re- modeled fencing patio . Overall Crystal lake apartments are nice !

5/1/17
Angel Raines

These apartments are run down and the grass gets as tall as your knees before they have anybody cut it. Your kids are not safe period b/c you have to worry if they walk outside are the neighborhood kids going to jump them or not b/c they have parents that do not care about their kids at all. They are roaming all times of night when they should be in the house. So, to me management does not care about the safety of the residents that live there or they would start evicting people who violate the lease agreement. They have had shootings and kids running around stealing etc. etc. This is not an ideal place for a family period and management is very poor and the corporate office should do something about the people they have working there . POOR MANAGEMENT AND A VERY NASTY LIKE PLACE TO EVEN LIVE DEFINITLEY DO NOT RECOMMEND ANYBODY TO LIVE HERE WITH KIDS ESPECIALLY IF YOU CARE ANYTHING ABOUT THEM.

7/31/16
Poor everything

When you call them they lie straight to your face nothing they say can be trusted. They are normally disgusting to deal with. The maintenance is a joke there are people without AC's middle of the summer by the way and I have water leaking from my ceiling been a week since someone has even looked at it and looks real close to falling in..... this is not living for anyone and certainly not what I paid for.

7/26/15
Fantastic Living at a Minimum cost

These apartments are absolutely amazing! The rental office is so easy to work with, the maintenance department is on POINT!! The fix problems usually the same day, the staff is friendly and always willing to work with you! The apartments themselves are very spacious compared to others in the area, and VERY affordable. As a single mother I recommend these to anyone who is looking for a nice, affordable, and clean neighborhood to live in. The schools are EXCELLENT!! Its convenient to the interstates and very clean and well kept properties! I love it here and wouldn't move if you paid me!! Quiet and clean neighborhoods are hard to find in this area lucky for me we already have one! :-)

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Crystal Lakes Apartments Photos

  • Kitchen

  • Sycamore Renovated - 3 bedroom, 1.5 bath

  • Kitchen

  • Foyer entrance

  • Living Room

  • Dining Area

  • Living Room

  • Bedroom

  • Bedroom

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Which floor plans are available, and what are the price ranges?

Crystal Lakes Apartments has one to three bedrooms with rent ranges from $1,300/mo. to $2,405/mo.

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You can take a virtual tour of Crystal Lakes Apartments on Apartments.com.

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3501 Meadowdale Blvd

Richmond, VA 23234

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