Crest Gateway

This neighborhood is so conveniently located with so many entertainment options close by. Travel is easy with 77 so close by and you also have the light rail within 2 blocks. Finding great restaurants is never hard from this location either.

Looking to live here? Go ahead and save yourself the misery and sign elsewhere. My lease just ended and I can easily say this is the WORST place I have ever rented from. They regularly do not answer the phone during business hours and take about a week to respond to any email, if they even respond at all. Submit a maintenance request? They’ll either leave it on hold for months or just go ahead and complete it without actually fixing it. When you ask why it hasn’t been completed, they will make up some excuse… that is if they even respond at all. Don’t bother getting your hopes up about receiving your deposit back within a timely manner. I have emailed, left voicemails, and even Instagram DMed them and I still have yet to hear back from someone about my deposit. My friend finally got hers back after 5 MONTHS of consistently calling the office just for the check to BOUNCE. Absolutely unbelievable. The parking is an absolute nightmare. The spots in the lot are so tiny that people regularly have to park in two spaces to make their car fit. This then causes for even less spaces to be available. The spots are so narrow that there have been a few occasions where I have had to get out of my car through my passenger seat. I used to park on the street until my car, along with multiple other residents’ cars, got broken into. Oh but you can get your own parking space?! It’s only an extra $600 a year to be 3 inches closer to the building and it’s still not gated. What a steal! The trash area deserves its own paragraph as well. It is CONSTANTLY overflowing. One time it piled up to the tippy top for a month and when my roommate called the front desk and said it’s been out of control for a month now, all the girl in the office said was “well it’s actually just been 3 weeks”. Her mom ended up calling the city and they determined it unsafe and told the office they had 48 hours to clear it out or they would be fined. Of course the area was then cleared out immediately. As for security, there is none. At the bare minimum, the building doors should be able to close all the way but that can’t even seem to happen. The complex consistently reeks of weed, your packages will go missing, and they rarely bother to clean the hallways. Toward the end of my lease, the quality of tenants also significantly went downhill as I started noticing drug deals happening left and right.

Positive- Location Negative-Communication with Apartment Complex (Don't return phone calls, they will tell you one thing verbally and if you don't have it in writing they don't honor it) - Emergency Work Orders (had a work order that was on the list of emergencies - can't get into apt because of the deadbolt suddenly malfunctioned and was told it's not an emergency and to pay for it out of pocket and we will see about refunding you) - Parking (Super tight parking, good luck finding one after work hours, Unless you pay for covered parking or park in the handicap like others do for free because it's not enforced) - Policies ( seems to be there to protect them not the tenet, No Smoking Building and complained that the neighbor is smoking weed and it smells like they are smoking it in my apartment and on entire floor hallway, and was told nothing we can do you have to call the Police) - Noise level (Thin walls and doors and some neighbors don't understand that they are thin) - Common area clean (They don't clean the common area frequently, had dirty diapers left in the hallway for over a week, dogs hair all over, leaked fluids from garbage bags all over)

The leasing staff is friendly and helpful and the property is clean and well maintained. Maintenance responds promptly. The technicians are knowledgeable and respects my property.

Great staff, great location, and great value. I wont live anywhere else until I buy a home.

About to move-in and the process has been so EASY so far. The office staff is so friendly and helpful!

Great place to live

I have had a great experience so far at Crest Gateway. I moved in August and have no complaints. I emailed the office with a few questions after move-in and got a quick response from the staff with detailed answers. They were very through at move-in and made sure I understood the details of everything I was signing.

Grateful for my time at Crest Gateway. Leaving the apartment life on a high note before moving into my first house. Staff was always friendly and accommodating, maintenance was efficient with work orders and kept the grounds clean. Looking back, I would have taken advantage of the YMCA and reserved parking options sooner and I highly recommend them to new residents.

Great experience so far. Excited to finally live at the community after renting so long ago. New office staff came in but were super knowledgeable right off the bat about my paperwork and the community. Smooth move-in and love the reserved parking space. YMCA discount is a plus, and great location.

I have been a resident at Crest Gateway for just over one year. I recently graduated from school, and was searching for a community that offered affordable rents, comfortable living space, a clean building and friendly staff. I cannot speak highly enough about the property management team, as they continually exceeded my expectations from the very beginning. They have an open door policy and will promptly address any concerns in a timely and professional manner. I feel at home at Crest Gateway, and just renewed my lease for the 2nd year! If you are looking for a community vibe and a comfortable apartment to call home, look no further than Crest! -Isabella :)

This is the worst experience I have ever had with a management company. If you enjoy multiple phone calls and emails just to get the run around then this is the place for you. Very very difficult to communicate with management. They are incompetent and otherwise unable to do a very simple job.

Management shows lack of professionalism and poor communication skills reflective of poorly educated managers. Hallways and common areas fall apart regularly and look bad overall. Parking is sparce and they charge to use a car port. Would not return ever to any property managed by this group.

Fabulous space! Huge kitchen with island and dining space is perfect for when I entertain. Building is really quiet and love having the convenience of walking around Uptown and close access to the highway.

My favorite thing about the apartment is the large island in the kitchen! There is plenty of storage and counter space which is great for someone like me who enjoys cooking and entertaining. I have been living in the community for about five months now and am very happy.

I have recently applied at Crest Gateway and have nothing but great things to say about the leasing team. They have been extremely helpful during the application process and answered all of my questions thoroughly. I look forward to living in my new home!

I looked around at multiple places before leasing at Crest Gateway and am satisfied with my decision. I haven't had any issues since living here. My freezer had some trouble a month ago and the maintenance guy came the same day to fix it. Really friendly and attentive staff from my experience and I plan to stay for as long as possible.

I've been living in this community for two years now and really enjoy it. The staff is really helpful and pleasant and the hallways are always kept really clean. I also have a dog so the large space and hardwoods are definitely a plus. We walk around the city often so location was ideal for me. Highly recommend.

The staff has been super friendly and knowledgeable since I have been here! Apartment is really spacious and bright. If there is one available I definitly recommend renting here!!

Great location right in uptown. Allows me to walk to work and everything in the city. Also like the YMCA membership option across the street.