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Contact This Property

Language: English

Open 9am - 5pm Today

View All Hours Office Hours Monday - Friday, 9am - 5pm Saturday, By Appointment Sunday, Closed

Cookie Factory Lofts media gallery Unit
call 804-944-8335
Floor Plan View Body
Virginia Richmond City County Richmond Midtown Richmond Cookie Factory Lofts

Cookie Factory Lofts

900 Terminal Pl, Richmond, VA 23220

Property Website
4.3 (13 reviews)

Property Rating

4.3
Great
Out of 5

4.3 Blended Score

See all 13 Renter Reviews

How Is This Rating Determined?

Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.

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804-944-8335
  • Monthly Rent

    $1,300 - $2,625

  • Bedrooms

    Studio - 3 bd

  • Bathrooms

    1 - 2 ba

  • Square Feet

    561 - 1,451 sq ft

Cookie Factory Lofts
Property Management Company Logo
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One month free! September Only!!

Get one month free on a 13 month lease! All leases signed now through November ONLY!

Highlights

  • Loft Layout
  • Media Center/Movie Theatre
  • High Ceilings
  • Pool
  • Walk-In Closets
  • Controlled Access
  • Island Kitchen
  • Elevator
  • Balcony

Pricing & Floor Plans

filter results by bedrooms
Studio $1,300 – $1,550
Studio 1 Bath 561 – 642 Sq Ft
3 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 219
    price $1,300
    square feet 577
    availibility Now
  • Unit 268
    price $1,450
    square feet 642
    availibility Now
  • Unit 303
    price $1,350
    square feet 561
    availibility Dec 23
1 Bed/ 1 Bath $1,300 – $1,700
1 Bed 1 Bath 574 – 811 Sq Ft
11 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 129
    price $1,450
    square feet 574
    availibility Now
  • Unit 123
    price $1,450
    square feet 574
    availibility Now
  • Unit 127
    price $1,475
    square feet 682
    availibility Now
  • Unit 121
    price $1,500
    square feet 682
    availibility Now
  • Unit 11
    price $1,550
    square feet 707
    availibility Now
  • Unit 270
    price $1,575
    square feet 750
    availibility Now
  • Unit 250
    price $1,600
    square feet 811
    availibility Now
  • Unit 171
    price $1,600
    square feet 792
    availibility Now
  • Unit 179
    price $1,700
    square feet 755
    availibility Now
  • Unit 182
    price $1,550
    square feet 633
    availibility Dec 10
  • Unit 401
    price $1,600
    square feet 683
    availibility Soon

1 Bed/ 1.5 Bath $1,500 – $1,815
1 Bed 1.5 Baths 825 – 829 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 108
    price $1,815
    square feet 825
    availibility Now
  • Unit 104
    price $1,700
    square feet 829
    availibility Dec 23
2 Bed/ 2 Bath $1,725 – $2,100
2 Beds 2 Baths 918 – 1,087 Sq Ft
9 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 158
    price $1,850
    square feet 951
    availibility Now
  • Unit 154
    price $1,900
    square feet 1,055
    availibility Now
  • Unit 215
    price $1,900
    square feet 969
    availibility Now
  • Unit 178
    price $1,950
    square feet 946
    availibility Now
  • Unit 172
    price $1,950
    square feet 918
    availibility Now
  • Unit 258
    price $1,975
    square feet 957
    availibility Now
  • Unit 278
    price $2,000
    square feet 949
    availibility Now
  • Unit 412
    price $2,100
    square feet 931
    availibility Now
  • Unit 252
    price $2,025
    square feet 1,087
    availibility Dec 22

2 Bed/ 2 Bath Loft $1,550 – $2,100 Available Soon
2 Beds 2 Baths 931 – 957 Sq Ft
3 Bed/ 2 Bath Loft $2,400 – $2,600 Available Soon
3 Beds 2 Baths 1,451 Sq Ft
3 Bed/ 2 Bath $2,625
3 Beds 2 Baths 1,340 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 214
    price $2,625
    square feet 1,340
    availibility Now
Studio $1,300 – $1,550
Studio 1 Bath 561 – 642 Sq Ft
3 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 219
    price $1,300
    square feet 577
    availibility Now
  • Unit 268
    price $1,450
    square feet 642
    availibility Now
  • Unit 303
    price $1,350
    square feet 561
    availibility Dec 23
1 Bed/ 1 Bath $1,300 – $1,700
1 Bed 1 Bath 574 – 811 Sq Ft
11 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 129
    price $1,450
    square feet 574
    availibility Now
  • Unit 123
    price $1,450
    square feet 574
    availibility Now
  • Unit 127
    price $1,475
    square feet 682
    availibility Now
  • Unit 121
    price $1,500
    square feet 682
    availibility Now
  • Unit 11
    price $1,550
    square feet 707
    availibility Now
  • Unit 270
    price $1,575
    square feet 750
    availibility Now
  • Unit 250
    price $1,600
    square feet 811
    availibility Now
  • Unit 171
    price $1,600
    square feet 792
    availibility Now
  • Unit 179
    price $1,700
    square feet 755
    availibility Now
  • Unit 182
    price $1,550
    square feet 633
    availibility Dec 10
  • Unit 401
    price $1,600
    square feet 683
    availibility Soon

1 Bed/ 1.5 Bath $1,500 – $1,815
1 Bed 1.5 Baths 825 – 829 Sq Ft
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 108
    price $1,815
    square feet 825
    availibility Now
  • Unit 104
    price $1,700
    square feet 829
    availibility Dec 23
2 Bed/ 2 Bath $1,725 – $2,100
2 Beds 2 Baths 918 – 1,087 Sq Ft
9 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 158
    price $1,850
    square feet 951
    availibility Now
  • Unit 154
    price $1,900
    square feet 1,055
    availibility Now
  • Unit 215
    price $1,900
    square feet 969
    availibility Now
  • Unit 178
    price $1,950
    square feet 946
    availibility Now
  • Unit 172
    price $1,950
    square feet 918
    availibility Now
  • Unit 258
    price $1,975
    square feet 957
    availibility Now
  • Unit 278
    price $2,000
    square feet 949
    availibility Now
  • Unit 412
    price $2,100
    square feet 931
    availibility Now
  • Unit 252
    price $2,025
    square feet 1,087
    availibility Dec 22

2 Bed/ 2 Bath Loft $1,550 – $2,100 Available Soon
2 Beds 2 Baths 931 – 957 Sq Ft
3 Bed/ 2 Bath Loft $2,400 – $2,600 Available Soon
3 Beds 2 Baths 1,451 Sq Ft
3 Bed/ 2 Bath $2,625
3 Beds 2 Baths 1,340 Sq Ft
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 214
    price $2,625
    square feet 1,340
    availibility Now
* Price shown is base rent. Excludes user-selected optional fees and variable or usage-based fees and required charges due at or prior to move-in or at move-out. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice.
* Square footage definitions vary. Displayed square footage is approximate.

Fees and Policies

The fees below are based on community-supplied data and may exclude additional fees and utilities.

  • One-Time Basics
    • Due at Application
      • Application Fee Per Applicant
        Charged per applicant.
        $50
  • Dogs
      Max of 2, 60 lbs. Weight Limit
      Restrictions:
      Breeds Restrictions Apply
      Read MoreRead Less
    • Cats
        Max of 2
      • Birds
          Max of 2
        • Other Pets
            Max of 2
          • Surface Lot
            Parking Available
          • Street Parking
          • Garage Lot

          Property Fee Disclaimer: Based on community-supplied data and independent market research. Subject to change without notice. May exclude fees for mandatory or optional services and usage-based utilities.

          Details

          Utilities Included

          • Trash Removal
          • Internet

          Lease Options

          • 12 mo

          Property Information

          • Built in 2015
          • 178 units/6 stories

          About Cookie Factory Lofts

          The Cookie Factory has studio, 1, 2, and 3 bedroom apartment homes with many unique floor plans. We include off street parking, high speed internet, and trash with recycling. Keep in shape with our state of the art fitness center and refreshing out door pool & hot tub. We are located off Broad Street with easy access to I-64, I-95 and I-195. Virginia Commonwealth University, University of Richmond and West End/Short Pump are just a short ride away. The GRTC Pulse bus line is just out front of your door.

          Cookie Factory Lofts is an apartment community located in Richmond City County and the 23220 ZIP Code. This area is served by the Richmond City Public Schools attendance zone.

          Unique Features

          • Shared Balcony
          • Great location near VCU and U of R
          • Near I-95, I-64 and I-195
          • Trash Chute Rooms
          • Underground or surface parking
          • Walk to local shops and restaurants
          • Brand new loft style apartments
          • Community Fire Places
          • Public transit steps from your door
          • Movie theater within blocks
          • Free High Speed Internet
          • Community Fire Pit
          • Gourmet kitchens
          • Pool Table
          • Reading Area
          • Clubroom with large screen TV
          • Optional Garage Parking
          • Refreshing outdoor pool
          • Free trash with recycling

          Contact

          View Property Website
          Language: English
          Open 9am - 5pm Today
          • Monday - Friday, 9am - 5pm
          • Saturday, By Appointment
          • Sunday, Closed

          Community Amenities

          Pool

          Fitness Center

          Elevator

          Clubhouse

          • Controlled Access
          • Recycling
          • Public Transportation
          • Elevator
          • Business Center
          • Clubhouse
          • Disposal Chutes
          • Vintage Building
          • Fitness Center
          • Hot Tub
          • Pool
          • Media Center/Movie Theatre

          Apartment Features

          Washer/Dryer

          Air Conditioning

          Dishwasher

          Loft Layout

          High Speed Internet Access

          Hardwood Floors

          Walk-In Closets

          Island Kitchen

          Indoor Features

          • High Speed Internet Access
          • Wi-Fi
          • Washer/Dryer
          • Air Conditioning
          • Heating
          • Ceiling Fans
          • Smoke Free
          • Cable Ready
          • Security System
          • Storage Space
          • Tub/Shower
          • Sprinkler System
          • Wheelchair Accessible (Rooms)

          Kitchen Features & Appliances

          • Dishwasher
          • Disposal
          • Ice Maker
          • Granite Countertops
          • Stainless Steel Appliances
          • Island Kitchen
          • Eat-in Kitchen
          • Kitchen
          • Microwave
          • Oven
          • Range
          • Refrigerator
          • Freezer

          Model Details

          • Hardwood Floors
          • Tile Floors
          • High Ceilings
          • Built-In Bookshelves
          • Vaulted Ceiling
          • Views
          • Walk-In Closets
          • Loft Layout
          • Window Coverings
          • Balcony
          Location Get Directions
          Schools Restaurants Groceries Coffee Banks Shops Fitness
          Amenities
          • Controlled Access
          • Recycling
          • Public Transportation
          • Elevator
          • Business Center
          • Clubhouse
          • Disposal Chutes
          • Vintage Building
          • Fitness Center
          • Hot Tub
          • Pool
          • Media Center/Movie Theatre
          • Shared Balcony
          • Great location near VCU and U of R
          • Near I-95, I-64 and I-195
          • Trash Chute Rooms
          • Underground or surface parking
          • Walk to local shops and restaurants
          • Brand new loft style apartments
          • Community Fire Places
          • Public transit steps from your door
          • Movie theater within blocks
          • Free High Speed Internet
          • Community Fire Pit
          • Gourmet kitchens
          • Pool Table
          • Reading Area
          • Clubroom with large screen TV
          • Optional Garage Parking
          • Refreshing outdoor pool
          • Free trash with recycling
          • High Speed Internet Access
          • Wi-Fi
          • Washer/Dryer
          • Air Conditioning
          • Heating
          • Ceiling Fans
          • Smoke Free
          • Cable Ready
          • Security System
          • Storage Space
          • Tub/Shower
          • Sprinkler System
          • Wheelchair Accessible (Rooms)
          • Dishwasher
          • Disposal
          • Ice Maker
          • Granite Countertops
          • Stainless Steel Appliances
          • Island Kitchen
          • Eat-in Kitchen
          • Kitchen
          • Microwave
          • Oven
          • Range
          • Refrigerator
          • Freezer
          • Hardwood Floors
          • Tile Floors
          • High Ceilings
          • Built-In Bookshelves
          • Vaulted Ceiling
          • Views
          • Walk-In Closets
          • Loft Layout
          • Window Coverings
          • Balcony
          Expenses
          Recurring
          Unassigned Garage Parking $75
          Cat Rent $30
          Dog Rent $30
          One-Time
          Bird Fee $150
          Cat Fee $300
          Dog Fee $350
          Dog Deposit $300
          Utilities Included
          Trash Removal Included
          Office Hours
          Monday 9am - 5pm
          Tuesday 9am - 5pm
          Wednesday 9am - 5pm
          Thursday 9am - 5pm
          Friday 9am - 5pm
          Saturday By Appointment
          Sunday Closed
          804-944-8335
          City - Richmond

          Featuring a historic charm and progressive attitude, Richmond is the capital city of Virginia. Nicknamed the “Creative Culture,” art, history, and a strong sense of community define this eclectic city. Walk through the cobblestone streets to find murals, sculptures, and other forms of public art decorating local businesses and storefronts. From the Virginia Museum of Fine Arts to the Poe Museum, the arts are represented throughout the entire city. Not just for art lovers, foodies thrive in Richmond. The city has been crowned as one of the best spots in the country for great eats, and residents can get a taste of all it has to offer through the countless local restaurants that encompass every cuisine from southern comfort to Korean barbeque. With all the hustle and bustle of the city, residents need an escape into nature, and the city certainly provides. The James River runs through Richmond allowing thrill seeking residents to explore the whitewater rapids.

          Learn more about living in Richmond 
          Education
          Colleges & Universities Distance
          Colleges & Universities Distance
          VCU
          Drive: 6 min 1.9 mi
          Virginia Union University
          Drive: 6 min 1.9 mi
          Reynolds C.C., Downtown
          Drive: 8 min 3.0 mi
          University of Richmond
          Drive: 14 min 5.5 mi
          Cookie Factory Lofts is within 6 minutes or 1.9 miles from Virginia Union University. It is also near VCU and Reynolds C.C., Downtown.
          Schools
          • Public Schools
          • Private Schools
          George W. Carver Elementary
          Public Elementary School
          Grades PK-5
          420 Students
          Attendance Zone
          Albert Hill Middle
          Public Middle School
          Grades 6-8
          453 Students
          Attendance Zone
          Thomas Jefferson High
          Public High School
          Grades 9-12
          816 Students
          Attendance Zone
          Richmond Preparatory Christian Academy
          Private Elementary School
          Grades PK-5
          92 Students
          Nearby
          St Benedict School
          Private Elementary & Middle School
          Grades PK-8
          213 Students
          Nearby
          Benedictine College Preparatory
          Private High School
          Grades 9-12
          258 Students
          Nearby
          School data provided by The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.

          View GreatSchools Rating Methodology


          Data provided by GreatSchools.org © 2025. All rights reserved.
          Transportation

          Cookie Factory Lofts is near Richmond International, located 11.7 miles or 21 minutes away.

          Commuter Rail Distance
          Commuter Rail Distance
          Richmond Main Street Amtrak Station
          Drive: 8 min 3.8 mi
          Richmond Staples Mill Road Amtrak Station
          Drive: 10 min 4.7 mi
          Ashland Amtrak
          Drive: 24 min 16.6 mi
          Petersburg Amtrak Station
          Drive: 39 min 26.7 mi
          Airports Distance
          Airports Distance
          Richmond International
          Drive: 21 min 11.7 mi
          Very Walkable
          83
          Walk Score®
          Out of 100
          If you enjoy walking, you’ll enjoy renting in this area! It’s a very walkable neighborhood.
          Some Transit
          46
          Transit Score®
          Out of 100
          You'll likely want a car when living in this area since it has few transit options.
          Very Bikeable
          86
          Bike Score®
          Out of 100
          This area is very Bikeable. You’ll find a variety of bike paths and lanes.
          Active
          72
          Soundscore™
          Out of 100

          Traffic:

          Active

          Airport:

          Calm

          Businesses:

          Busy

          Score provided by

          Scores provided by  and

          Score provided by

          Points of Interest

          Time and distance from Cookie Factory Lofts.

          Shopping Centers Distance
          Shopping Centers Distance
          Boulevard Square
          Walk: 7 min 0.4 mi
          Devil's Triangle
          Walk: 9 min 0.5 mi
          Scott's Walk
          Drive: 3 min 1.1 mi
          Cookie Factory Lofts has 3 shopping centers within 1.1 miles, which is about a 3-minute walk. The miles and minutes will be for the farthest away property.
          Parks and Recreation Distance
          Parks and Recreation Distance
          Children's Museum of Richmond
          Walk: 3 min 0.2 mi
          Science Museum of Virginia
          Walk: 5 min 0.3 mi
          Byrd Park
          Drive: 6 min 1.9 mi
          Monroe Park
          Drive: 6 min 2.0 mi
          Maymont House & Park
          Drive: 6 min 2.3 mi
          Cookie Factory Lofts has 5 parks within 2.3 miles, including Children's Museum of Richmond, Science Museum of Virginia, and Monroe Park.
          Hospitals Distance
          Hospitals Distance
          Children's Hospital of Richmond
          Drive: 5 min 2.0 mi
          Bon Secours St. Mary's Hospital
          Drive: 8 min 3.2 mi
          Bon Secours Richmond Community Hospital
          Drive: 12 min 6.2 mi
          Cookie Factory Lofts has 3 hospitals within 6.2 miles, the nearest is Children's Hospital of Richmond which is 2.0 miles away and a 5 minute drive.
          Military Bases Distance
          Military Bases Distance
          Fort Lee Military Reservation Bland
          Drive: 38 min 27.7 mi
          Fort Lee Military Reservation Hopewell
          Drive: 40 min 28.4 mi
          Cookie Factory Lofts is 27.7 miles from Fort Lee Military Reservation Bland, and is convenient to other military bases, including Fort Lee Military Reservation Hopewell.
           
           

          Property Ratings at Cookie Factory Lofts

          How Is This Rating Determined? How Is This Rating Determined? Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

          Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.
          4.3
          Great
          Out of 5

          4.3 Blended Score

          13 Renter Reviews

          Share details of your own experience with this property

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          • Most Recent
          • Most Helpful
          • Rating Low-High
          • Rating High-Low
          1. ...
          2. ...
          9/20/24
          The location isn't work the headache.

          Half the building is infested with roaches. If you manage to avoid that, you're still likely to deal with unreliable facilities (it took them three weeks to repair my neighbor's HVAC when it broke in the middle of the summer). Every year, the entire building is subjected to a week or so of the fire alarm going off at random, all times of day and night. This happens EVERY year. Clearly there is a fault in the system - but like everything else here, they either can't be bothered to fix it or are too inept. Packages are often stolen and management has done nothing to fix it. They purchased package lockers 18 months ago and STILL have not set them up. They refuse to review surveillance footage to find the culprits. At least one elevator is usually out of service. The "secure" parking garage gate stood open for two months earlier this year. I have discovered multiple doors around the building this summer that do not have functioning FOB locks. They simply swing open to let anyone walk into the building. It is a severe safety concern. And someone (or their dog) throws up in the elevator at least once a month. Yes the floor plans are unique, the views/location are good. But you're literally in an 800 sq ft hellscape in the midst of that.

          Property Manager at Cookie Factory Lofts, Responded To This Review

          Thank you for sharing your feedback. Your experience falls short of the 5-star standards we aim to uphold, and we are truly sorry to hear about the difficulties you’ve encountered during your time here. We would like to further discuss these matters and we ask that you please reach out to us directly. Thank you and we hope to speak with you soon.

          6/27/24
          Management has gone to hell, Roaches and package theft abound

          Management has basically stopped answering phone calls, emails go unanswered, disgusting roach problem, rampant package theft, I could go on

          Property Manager at Cookie Factory Lofts, Responded To This Review

          Thank you for bringing these concerns to our attention. We are sorry to hear about your negative experience and we take your feedback seriously.

          4/9/24
          Maintenance failure - avoid

          Maintenance refuses to do anything, including emergency off-hours. Currently I have been waiting for over 3 hours locked out due to their key fob system without any call. The answering service is not able to contact anyone.

          Property Manager at Cookie Factory Lofts, Responded To This Review

          Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience you have experienced and we appreciate your understanding. Please send us an email or make an appointment to come speak with us directly and we would be happy to meet with you to hear your concerns. Thank you and we hope to turn your experience around.

          3/9/21
          AVOID COOKIE FACTORY LOFTS AT ALL COSTS

          This is by far and away the WORST place I have ever lived. Management is not only inept, but they simply don't care about their residents. If something breaks, you have about a 50% chance that maintenance will even show up after you put in a request. When they do show up, they charge you for fixing everything. The building is rarely cleaned, the elevator doesn't go up to the gym anymore (so it's not handicap accessible), there is broken glass surrounding all the trash dumpsters, the dog waste disposal can outside is rarely changed and always overflowing. To make matters worse, multiple apartments have rodents, there is a cockroach infestation of the first floor during warmer months, and there is mold in the storage units in the garage/basement level. This winter the electricity bills have gone up 2-4x normal for a FEW DOZEN RESIDENTS. Dominion energy says the increases are too great to be accounted for by slightly colder temperatures this year, and said the HVAC units are the culprit. Is management willing to get to the bottom of the issue and help their residents? Of course not. They don't care. PLEASE LISTEN TO ME WHEN I SAY DO NOT MOVE TO THIS BUILDING. I CANNOT WAIT TO LEAVE.

          12/26/20
          This place is one star.

          How is this place rated 5 stars on here when the majority of reviews are two stars and below? First the positive..... the building. That’s it. Now onto the negatives..... Management. Either they don’t care or are ham-stringed by a building owner doesn’t care and it shows by 30+ apartment vacancies at the time of this review. The parking spaces are narrow and there aren’t enough of them. The internet is 5MBps which means you can’t stream. Sure you can upgrade for $60/month but Amtech can’t guarantee speed. The hallways and stairways are never cleaned. The lobby area is the only part of the building that is cleaned....once a week. There is trash everywhere. I think they stopped landscaping other than cutting the grass. Light bulbs in the hallways aren’t replaced for weeks on end. Don’t even bother calling maintenance. It’s cheaper and less expensive to fix it yourself. Don’t rent an apartment that faces River City Roll. You won’t be able to sleep until 1am when the music stops. I’ve lived in numerous apartment buildings within Richmond and this building has the worst management company out of all of them

          8/8/17
          Don't Live Here

          My wife and I lived in the Cookie Factory Lofts for 2 and half years. I strongly warn against living here. The building and apartments physically have problems, and the management team is as bad as it gets. Physical Problems: 1. Parking: The parking lot is cramped. 2. Package Delivery: if you work a typical 9-5, you only have a potential 4 hour window per week when you can retrieve a package. 3. Multiple leaks reported. Faulty intercom at the front door. Disgusting pool. Machines in the fitness center break down and are never fixed. Pieces of the floor (old original floor) constantly break off and old nails stick up through it. Almost impossible to heat your apartment during the winter (at least on the top floor). 4. Internet/Cable. The internet averages a 4.8MB/S Download speed and a 1.6 MB/S Upload speed. (This is about 10% of the speed of Verizon Fios or At&T Uverse). Management: In general, I have to say my interactions with the management team at CFL were the worst customer service experiences of my life. They will continually make excuses for their own errors and show absolutely no concern for residents. They will knowingly inconvenience you when an obvious simply solution is staring them in the face. Finally, after more than 45 days after my lease ending, I have yet to have my security deposit returned. (They have 45 days to return it). After just recently calling them, I can't say I was shocked when they rattled off more excuses for their own incompetence. Nothing close to an apology. I wouldn't move here unless you're desperate.

          Property Manager at Cookie Factory Lofts, Responded To This Review

          Thank you for taking the time to provide us with feedback; it is welcomed and greatly appreciated. We are sorry that you did not have a positive experience as we strive to make everyone’s time with us pleasant. While we do agree that larger parking spaces would be ideal; the parking sizes are according to city code. Accepting packages in the office is done as a courtesy to our residents. In addition to our weekend hours, the office does stay open late one night during the week to allow those residents who work during the day to retrieve their packages. Unfortunately, as with any building, there is the possibility for unforeseen service issues to arise including leaks. As they are reported to us, we do send maintenance out to assess and repair as needed. We do acknowledge the intercom system was down due to needed repair and has since been fixed. The pool is not serviced during the winter months; however, it is serviced and maintained daily during the summer when it is in use. Unfortunately, gym equipment will break occasionally despite every effort to keep them in good working order. However, once a resident does report to us that one is malfunctioning, we do have maintenance to make the necessary repairs. All machines are currently in good working order. The Cookie Factory does have a lot of the original flooring throughout the building which adds to its charm. This does however mean that there may be areas that will possibly need repair. As these are reported to us they are corrected. Internet is an amenity that we are happy to provide to the residents. The internet that is provided is at upload and download speeds of 5 Mbps; this is sufficient for the majority of our residents. In addition, there are upgrade packages available up to 100 Mbps which is more than adequate to stream movies and for gaming. The leadership team here at CFL wants nothing more than to ensure that all of our residents are well cared for. I am sorry if you were ever made to feel anything less. We hold ourselves personally accountable for any of our errors as we do understand that as humans we will make them. Thank you again for taking the time to provide us with the necessary feedback to improve our property and to make living here enjoyable for all of our residents.

          6/21/17
          Awful awful awful!

          While the building and "ammenities" are enticing to an outsider, it is all smoke and mirrors. Below is a list of problems I have encounter during my time at CFL: - Leaks! Leaks in the apartment, the hallways, and the stair wells - tiny parking spaces (if you can find a spot) - management who play the innocent or dumbfounded card whenever a problem is reported and goes unfixed - their pool continuously has all sorts of mold growing on the walls, floor and steps of the pool. They claim that it is cleaned regularly but this clearly couldn't be possible. Last summer I spoke with one of the pool maintain even personally, who told me that he had detected 5, FIVE!!!, different types of mold in the pool. - don't be shocked to see homeless people in and around the cars, pool, common areas, not to mention 2am gun fire that rings out on the occasional Saturday night - the fire alarms go off at all hours of the day - several first floor break ins through the window were reported in the past 2 years that I have lived there - the walls are thick (which is great for sound proofing your neighbors), however you better be ready to pay at least $80 in electricity in a single bedroom unit of you want your apartment warm in the winter, and mildly comfortable (not cool...) in the summer. The insulation is laughable In all - yes it's nice they have a pool, but so do a ton of other apartments in the area. Save your money and sanity and look somewhere else! You'll take me later!

          Property Manager at Cookie Factory Lofts, Responded To This Review

          While we always regret to hear that someone has a negative perception or unpleasant experience with us, we do appreciate you taking the time to provide us with your thoughts and opinions. We are constantly trying to improve and your feedback allows us to do so. Although we understand that larger parking spaces would be ideal, they are according to city code. While we can’t always guarantee that there will be a surface spot available, we do offer garage parking for a monthly fee. Unfortunately, things do break. Residents are able to report an issue by either calling the office or sending us an email. Once it is received a work order is placed and repairs are completed in the order that they are received unless it is emergent in nature. We do acknowledge that there was a problems with the fire alarm system falsely sounding. After working closely with the alarm company and fire department this issue has since been resolved. We are sorry for what we know were unpleasant disturbances. In addition, the treadmill in the gym has also been repaired. We do try to promote a sense of community here at Cookie Factory. We have hosted several resident appreciation events to include cookies for National Cookie Day, breakfast in the lobby, Fall barbeque meet and greet and resident appreciation pool parties.

          6/21/17
          Renters Beware

          I would caution anyone considering moving to the Cookie Factory Lofts to reconsider or at least speak to a current resident. I lived there for 2 years and can honestly say it was the worst apartment complex I have ever dealt with in 8 years of renting. During the first year, I lived in a 1 BR on the 1st floor. There were numerous red flags that I should have taken note of, but sadly did not. Early on, they were multiple times when I found homeless people sleeping/living in common areas of the building. I reported it to management, but they said there wasn't much they could do but they would look into it. This is a pretty big safety issue in my mind, but they didn't seem to care. The cable and internet are included in the rent, but the internet was so slow you couldn't even stream videos and the cable went out constantly. My apartment was often filled with a foul odor that maintenance claimed was caused by something in the ventilation system. It happened multiple times even though each time they said it was fixed. The pool was always filled with algae and mold. In the 2nd year, when I went to get my keys they had no record of me moving in that day. I had to wait another week before I could move into the new apartment. On the day I moved, there was a large puddle in the middle of the main bedroom floor. I knew the previous residents of the apartment and they said that they had dealt with leaks, so this was a known issue for CFL. The management team lied to me and claimed they had no knowledge of leaks in the apartment even though I had proof. Over the year I lived in that unit, there were 10 substantial leaks from that exact same spot. Cookie Factory did absolutely nothing to help me or compensate me for these leaks. Each time it leaked, I would complain and they would state that they fixed it, but the next time it rained it would leak again. I found out that Cookie Factory was in a dispute with the roofing contractor, so residents suffered while they dealt with the contractor and refused to actually fix the roof. Maintenance actually put tarps on the roof to try to stop the leaks. After a year of dealing with the constant leaks, I was able to finally get 4 days’ worth of rent refunded. In their minds, they did nothing wrong and didn’t owe me anything. I cannot stress enough how much I would caution anyone from renting from the Cookie Factory Lofts. They are deceitful and they truly do not care about their residents at all.

          Property Manager at Cookie Factory Lofts, Responded To This Review

          Thank you for taking the time to share your thoughts and opinions with us. It is always troubling to hear that a resident had a negative experience with us. While we can’t always resolve every problem due to policy and lease constraints, we do approach every issue as if it were our own. Our resident’s peace of mind is of the utmost importance to us. For this reason, there is a key fob system in place throughout the entire building. This means that there are only three ways in which one can enter: with a key fob, being buzzed in by a resident, or by someone holding open the door. Unfortunately, we can’t control whom residents allow to enter the building. However if it is reported that a non-resident is in a community area without a resident, we will ask the individual to leave. Internet is an amenity that we are happy to provide to the residents. The internet that is provided is at upload and download speeds of 5 Mbps; this is sufficient for the majority of our residents. In addition, there are upgrade packages available up to 100 Mbps. We are sorry to hear that you had a repeated odor in your apartment. As issues are reported to us we do our best to ensure they are remedied the first time whenever possible. Some repairs require the process of elimination to identify the root cause of the issue in order to rectify it and unfortunately this can take additional time. The pool is not serviced during the winter months; however, it is serviced and maintained daily during the summer when it is in use. We apologize for the confusion with your move-in date. We do our best to ensure that everyone’s move in day is both scheduled and runs smoothly. Part of the move in process is to inspect the apartment prior to move in. While we are not always able to resolve every maintenance issue, we will have at least attempted to have a plan in place to complete the repair. Unfortunately leaks are some of the most difficult issues to resolve. Water travels swiftly making it difficult at times to pin point exactly where the root cause of the problem lies. We do have a roofing company that we contract with that does assist us with repairs when needed.

          5/16/17
          Beautiful Apartments, Ugly Management

          After living here for two years, management seems to be getting worse and worse. The apartments themselves are beautiful, along with the building and the pool. But the management, maintenance department, package system and parking leave a lot to be desired. Management seems to help with as little as possible and is very hands off. Leasing office hours are 9-5 so if you work a standard job it is hard to pick up packages and they offer no kind of assistance depending on your schedule. They don't even email if your receive a package so good luck with those surprise ones! Also, we have had packages just walk off with other tenants (leasing office employees never check to see if the package you walk out with is actually yours so anyone could walk in and take it). When packages went missing the leasing office took zero responsibility for the issue. The appliances in the apartments are cheap and often have issues, there is no online maintenance request portal so your only option is to email someone in the leasing office and hope they respond. Parking is alright, but the spaces are tiny so you will inevitably end up with scratches all over the side of your car. If you get home late the lot is sometimes full, parking on the street will result in a ticket or being towed. They rely heavily on the physical appearance of the place but do not put adequate effort into the small things that really make an apartment complex livable.

          Property Manager at Cookie Factory Lofts, Responded To This Review

          Thank you for taking the time to provide us with your feedback, in doing so, you allow us the opportunity to improve. Accepting packages in the office is done as a courtesy to our residents. In an effort to better accommodate our residents, we are open on Saturdays and one night during the week so that they can retrieve their packages. The office on any given day has in excess of 100 packages, thus we simply do not have the capacity to notify each resident when a package arrives nor are we able monitor what comes in or out of our office. All maintenance issues are reported through the leasing office unless they occur after office hours; in which the emergency number is to be called. They are communicated to the maintenance department on the same day they are received and are worked on in the order that they are received unless emergent in nature. We believe all of our appliances to be of good quality, however with use, they eventually will need repairing. While we would agree that bigger spaces would be better, the parking spaces are designed to meet city code. As an alternative to surface parking, we do offer garage parking for those that wish to have a guaranteed spot.

          9/21/16
          Nice apartment but lackluster management

          The apartments are beautiful if not expensive for the area. We have lived here for two years. The only reason we haven't moved is because we are lazy. Parking is atrocious. There aren't enough surface spots and the spaces are too narrow. Your vehicle will get dinged and scratched. There's an empty underground parking lot that management demands $75 monthly for. Things break too often and don't get fixed. These units are less than 3 years old but ovens, microwaves , and dishwashers are already breaking. Trying to get anything fixed takes and act of Congress. There is no automated work order system and no one ever answers the phone. The fire alarms malfunction constantly. Expect to be woken up in the middle of the night. The walls are actually fairly soundproof. No complaints about noise. You have to be a psychic to determine if you have a package delivered. Was it dropped at the front desk? Did they leave It at your door? Did someone steal it? Who knows, the policy isn't consistent and the front office refuses to send you a courtesy note. Just don't ever order anything perishable or time sensitive. The pool will be closed at various points through the summer because they refuse to spend money on actually maintaining the one nice thing we have. The gym could be nice. If they fixed the treadmill that has been broken for 1.5 years. Or if they soundproofed the floor so you could actually do physical activities. There is no sense of community. Other apartment complexes have community events, happy hours, bar crawls, etc. Not here. The only time you'll meet your neighbors is when the fire alarms malfunction in the middle of the night. Go look at other apartments in the area.

          Property Manager at Cookie Factory Lofts, Responded To This Review

          While we always regret to hear that someone has a negative perception or unpleasant experience with us, we do appreciate you taking the time to provide us with your thoughts and opinions. We are constantly trying to improve and your feedback allows us to do so. Although we understand that larger parking spaces would be ideal, they are according to city code. While we can’t always guarantee that there will be a surface spot available, we do offer garage parking for a monthly fee. Unfortunately, things do break. Residents are able to report an issue by either calling the office or sending us an email. Once it is received a work order is placed and repairs are completed in the order that they are received unless it is emergent in nature. We do acknowledge that there was a problems with the fire alarm system falsely sounding. After working closely with the alarm company and fire department this issue has since been resolved. We are sorry for what we know were unpleasant disturbances. In addition, the treadmill in the gym has also been repaired. We do try to promote a sense of community here at Cookie Factory. We have hosted several resident appreciation events to include cookies for National Cookie Day, breakfast in the lobby, Fall barbeque meet and greet and resident appreciation pool parties.

          6/20/16
          Cookie Factory

          A high quality restoration of a beautiful historic property. Close to Carytown. Secured building and parking!

          9/26/15
          Nice Building

          Pros: Building is very clean and modern. Very well decorated general interior areas. Cons: -Parking is world war 3. You will have to pay extra for below deck parking. -Cable and Internet is useless. My cable never worked. And download and upload speeds under 5mps. Yes 5!!! -No option to get your own cable and internet. -Price is somewhat on the high end.

          Property Manager at Cookie Factory Lofts, Responded To This Review

          Thank you for taking the time to write a review and we do appreciate your thoughts. We have an open door policy here and strive to do as much as possible to make all of our residents know we care. Parking sizes are designed according to city code; although we can attest first hand that larger parking spaces would be ideal. While we can’t always guarantee that there will be a surface spot available, we do offer garage parking for a monthly fee. Internet is an amenity that we are happy to provide to the residents. The internet that is provided is at upload and download speeds of 5 Mbps; this is sufficient for the majority of our residents. In addition, there are upgrade packages available up to 100 Mbps. We recognize there have been issues with the reliability of the cable service that was provided. We have since decided to phase out the cable and are moving towards an optional package that can be purchased directly through a different vendor.

          7/31/15
          Great place to live.

          This apartment is a great place to live. It has a nice pool and a great community room. The building is well maintained and they frequently drop cookies off at my door. They also schedule parties from time to time. I love this place.

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          Cookie Factory Lofts Photos

          • Cookie Factory Lofts

          • Fitness Center

          • Fitness Center

          • Fitness Center

          • Community Room

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          Frequently Asked Questions
          Does Cookie Factory Lofts have in-unit laundry?

          Cookie Factory Lofts has units with in‑unit washers and dryers, making laundry day simple for residents.

          What utilities are included in rent at Cookie Factory Lofts?

          Select utilities are included in rent at Cookie Factory Lofts, including trash removal and internet. Residents are responsible for any other utilities not listed.

          Which floor plans are available, and what are the price ranges?

          Cookie Factory Lofts has studios to three bedrooms with rent ranges from $1,300/mo. to $2,625/mo.

          Is Cookie Factory Lofts pet-friendly?

          Yes, Cookie Factory Lofts welcomes pets. Breed restrictions, weight limits, and additional fees may apply. View this property's pet policy.

          How much income do I need to rent at Cookie Factory Lofts?

          A good rule of thumb is to spend no more than 30% of your gross income on rent. Based on the lowest available rent of $1,300 for a studio, you would need to earn about $47,000 per year to qualify. Want to double-check your budget? Try our Rent Affordability Calculator to see how much rent fits your income and lifestyle.

          Does Cookie Factory Lofts have move-in specials?

          Cookie Factory Lofts is offering 1 Month Free for eligible applicants, with rental rates starting at $1,300.

          Does Cookie Factory Lofts offer Matterport 3D tours?

          While Cookie Factory Lofts does not offer Matterport 3D tours, renters can request a tour directly through our online platform.

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          900 Terminal Pl

          Richmond, VA 23220

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