Rated 5 out of 5?by Ashley D Review: The Reserve At City Center North
I have been a resident now for approximately 8 months and I have no real complaints. As a professional I can appreciate the peace and quiet this complex offers. Maintenance issues are always handled same day or next day. The manager (GIN) She is very professional and plays her role well. I've been late on my rent and although I had to pay the late fees, it's the way in which she states I am responsible that I can respect. If corporate wonders how the place runs smoothly, it would be attributed to the Manager. The last complex that I lived prior to the Reserve was a complete disaster. My only complaint would be regarding location, it's not close to anything and that sometimes can be a real pain for someone accustomed to living on the Westheimer strip.
December 4, 2014
Rated 1 out of 5?by jackieo Don't rent here. Beware.
I have rented an apartment at The Reserve at City Center North for over a year. A few weeks ago a water pipe burst in the ceiling of my apartment causing all of my worldly possession to be destroyed. The management was rude from the start and offered another apartment but they could have cared less about my situation. I had a relatively new TV and Blu-ray player. No, I did not have renter's insurance so their response was essentially "too bad." What about customer service for loyal tenants? What about a goodwill gesture? Nope. Nothing. Kevin Bell from ComCapp, did not respond to two emails but instead forwarded them to someone else for handling. ComCapp owns the Reserve. So....be warned people. If you have a problem while at this apartment complex, this is definitely not Nordstrom customer service or anything close to it. Actually, WalMart customer service is better. Scary.
August 10, 2014
Rated 1 out of 5?by unhappy resident the reserve
The parking is horrible so don't expect to have any friends over. The apartment does not look like the model. Cabinets are just painted over and appliances are outdated. The wall sockets are worthless and apartments are overpriced. The parking lot floods whenever it rains. The only benefit is location. I will not be renewing my lease .
August 2, 2014
Rated 1 out of 5?by shazzajoley Hopefully You Don't Have Friends
Lived here for a year, and didn't renew our contract. They tell you there is 2.5 spaces per car, but in reality there is barely one space for everyone. If you live in the front of the complex, there will never be a spot available after 7pm when people get home from work. Residents park in the visitor spots because they are closer to their homes, so there is never any available visitor parking, which means if you want to have friends over, you need to plan for them to be there early in the day. If you have to use a rental car or borrow one, I pity you. You will either have to park your car at the park across the Beltway or be towed because there will not be a spot for you. The apartments are not big enough for the prices they charge, and they like to increase your monthly payments for no real reason. At least in our apartment, the wall sockets were useless as all plugs fell out of them. A small complaint but when you have a lot of electronic equipment it's extremely irritating. The area is nice, close to Memorial City, the grounds are well kept, and the dog park is nice if you have a dog, but the parking and management issues don't make it worth it.
January 28, 2014
Rated 1 out of 5?by Anon Terrible Maintenance
The laundry rooms both went down the same day with the promise of a 10 day window it would be done, we're almost 10 days past that window and nothing has changed. I have to walk or cab ride to the laundromat.
The other tenants are quiet for the most part except the few who honk their horns, burn rubber in the parking lot, and rev engines at whatever time at night.
Beware if you don't like roaches, there are a ton of them and feral cats all around the complex, this should've been handled by now but it hasn't.
The office makes promises they can't keep and don't even give anything in the form of compensation to the tenants when they are wrong/late to provide what they say they are, but you better pay rent on time or else.
August 5, 2013
Rated 3 out of 5?by purpleprincess The Reserve
too many loud parties til 3 in the morning. Otherwise not to bad a place. Roaches is a big problem. Lived here way to long.
May 28, 2013