Windsor Radio Factory

They will raise your rent by an unprecedented amount at the end of your original lease. Don’t be pulled in by the beautiful building and grounds.

The building and grounds are stunning. I'm a sucker for brick and the conversion of the historical building with the modern upgrades is exactly what I had dreamed of. There are lots of quaint, quirky shops in the local area and I can easily get to T into boston for work. I love it here!

I am eager to move out of Radio Factory. It is one of the worst managed properties I have lived at, and on top of this, it's important to note that I am generally very understanding of how hard it can be to manage apartments but this place misses the mark every time. Management never responds to emails. It takes weeks of persistent attempts to get a half-baked response. They do not address resident concerns. The fire alarms go off at least 3 times a month throughout the entire building (assuming because of faulty wiring... if it rains/snows, it seems even more likely to happen) and the management refuses to address the issue or any resident concerns about it. Often times, the alarm goes off between 12:00am - 5:00am. It terrifies my pet and ruins our quality of life. There is black mold all throughout the windowsills, and anytime it gets very cold, the windows frost/freeze over... on the inside. Literal frost forms. There is always moisture buildup around the windows on the inside and it's alarming. Management does very little to address community issues and loud residents. People jump and run around throughout the halls and it's never addressed. The walls are paper thin and we can hear our neighbors open their blinds, and their pets barking/howling all day long. Property management's response to disruptions in the community is apathetic at best, and takes at least two months to get any sort of halfway answer from them. Staff is almost never present in the lobby/their offices. Almost every time I go downstairs, the offices are dark and doors are locked throughout the day. Phone calls are rarely answered. Everything got worse after Windsor took over the property - especially communication to residents and community presence. Our quality of life is not very good here, and it has made working from home almost unbearable. Which is too bad, because the property is very attractive. Because of the experience we've had living here, we are avoiding Windsor owned properties at all costs. We'll pay a higher rent just to avoid Windsor management.

The folks who keep this property running, from front office to maintenance, are amazing, attentive, warm, professional and caring! Thats my honest experience!!

Jack Flats by Windsor has proved to be the best place I could have selected to move to. Im always amazed at the lengths the office and maintenance staffs will go to, to make sure your experience living here is the best it can be. This was the right move for me.

We waited on a wait list to get into Jack Flats; it was well worth the wait and we absolutely love our apartment in the old mill building. It has so much character.

Living here feels like home. The apartment is spacious, the interior hallways are always being cleaned and smell fresh. The swimming pool is an excellent amenity along with valet trash pickup and concierge package. The location next to the Middlesex Fells makes it really special place to live. And most importantly, the staff are friendly, helpful, responsive and professional.

The staff is always available and responds rapidly to any and all requests. It has made our transition from homeowner to tenant a comfortable experience.

I enjoy living here. Management and maintenance very responsive. Facilities are very nice.

The two maintenance associates are courteous responsive and knowledgeable. They go out of their way to take care of the residents. They are a great asset to the community.

We are so pleased with our experience moving into Jack Flats. The apartment is beautiful and the management team is extremely responsive to any questions weve had. Would recommend the property (and great team) to anyone seeking an apartment in the area.

From the initial call I made inquiring about apartment availability to me signing the lease and physically moving in, my experience has been fantastic! I've been super impressed with the warm and accommodating management and maintenance staff. The community is friendly and location to downtown Melrose is great. I couldn't recommend Jack Flats more!

I have been here almost 6 years.The property is immaculate and well manicured.The office management are easily accessible and will do all the can you help and are extremely friendly.The maintenance staff are superb and all friendly and are here almost the minute you call them.Lastly I feel extremely safe on all parts of property day or night with lighting and while walking.

Jack Flats is a wonderful place to live with a great community of people. The staff is always extremely responsive to feedback and requests. They keep the interior and exterior of the buildings very well maintained. It is a great place to live!