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Tour Options: In-Person, Self-Guided Self-Guided Tours Available This community supports self-guided tours that offer prospective residents the ability to enter, tour, and exit the property without staff assistance. Contact the property for more details.

Language: English

Open 9am - 6pm Today

View All Hours Office Hours Monday - Friday, 9am - 6pm Saturday, 10am - 5pm Sunday, Closed

Villages at West Laurel media gallery Unit
call 804-277-9964
Floor Plan View Body
Virginia Henrico County Richmond Villages at West Laurel

Villages at West Laurel

5541 Olde West Ct, Richmond, VA 23228

4.0 (19 reviews)

Property Rating

4.0
Great
Out of 5

4.0 Blended Score

See all 19 Renter Reviews

How Is This Rating Determined?

Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.

Today
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804-277-9964
Property Management Company Logo
  • Monthly Rent

    $1,267 - $1,800

  • Bedrooms

    1 - 3 bd

  • Bathrooms

    1 - 2 ba

  • Square Feet

    670 - 1,200 sq ft

Villages at West Laurel
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Move-in Special

SPLASH INTO SAVINGS! ASK ABOUT OUR 1 MONTH FREE SPECIAL!!

Pricing & Floor Plans

filter results by bedrooms
1 Bedroom $1,356
1 Bed 1 Bath 670 Sq Ft $100 Deposit
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5600-F
    price $1,356
    square feet 670
    availibility Now
One Bedroom Deluxe $1,267 – $1,341
1 Bed 1 Bath 700 Sq Ft $100 Deposit
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5529C
    price $1,267
    square feet 700
    availibility Jun 10
  • Unit 5529K
    price $1,341
    square feet 700
    availibility Jul 29
2 Bedroom $1,334 – $1,553
2 Beds 1 Bath 950 Sq Ft $100 Deposit
5 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5516C
    price $1,533
    square feet 950
    availibility Now
  • Unit 5520D
    price $1,553
    square feet 950
    availibility Now
  • Unit 5528G
    price $1,494
    square feet 950
    availibility Jun 4
  • Unit 5539D
    price $1,495
    square feet 950
    availibility Jun 12
  • Unit 5508E
    price $1,500
    square feet 950
    availibility Jun 12

Two Bedroom Grande $1,404 – $1,619
2 Beds 2 Baths 975 Sq Ft $100 Deposit
5 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5705D
    price $1,433
    square feet 975
    availibility Now
  • Unit 5701D
    price $1,523
    square feet 975
    availibility Now
  • Unit 5701C
    price $1,558
    square feet 975
    availibility Now
  • Unit 5713C
    price $1,563
    square feet 975
    availibility Now
  • Unit 5715H
    price $1,404
    square feet 975
    availibility May 30

Two Bedroom Deluxe $1,419 – $1,563
2 Beds 2 Baths 975 Sq Ft $100 Deposit
5 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5703F
    price $1,518
    square feet 975
    availibility Now
  • Unit 5734K
    price $1,528
    square feet 975
    availibility Now
  • Unit 5707A
    price $1,563
    square feet 975
    availibility Now
  • Unit 5725C
    price $1,504
    square feet 975
    availibility May 30
  • Unit 5703B
    price $1,544
    square feet 975
    availibility Jun 7

Two Bedroom Townhome $1,573 – $1,758
2 Beds 1.5 Baths 1,000 Sq Ft $100 Deposit
5 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5601A
    price $1,573
    square feet 1,000
    availibility Now
  • Unit 5601C
    price $1,729
    square feet 1,000
    availibility Now
  • Unit 5607B
    price $1,758
    square feet 1,000
    availibility Jun 12
  • Unit 5602-G
    price $1,644
    square feet 1,000
    availibility Jul 2
  • Unit 5600C
    price $1,644
    square feet 1,000
    availibility Jul 8

3 Bedroom $1,650 – $1,800
3 Beds 1.5 Baths 1,100 Sq Ft $100 Deposit
4 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5526L
    price $1,800
    square feet 1,100
    availibility Now
  • Unit 5524H
    price $1,650
    square feet 1,100
    availibility Jun 12
  • Unit 5524K
    price $1,650
    square feet 1,100
    availibility Jun 12
  • Unit 5524A
    price $1,725
    square feet 1,100
    availibility Jul 30

Three Bedroom Townhome $1,798
3 Beds 1.5 Baths 1,200 Sq Ft $100 Deposit
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5601-H
    price $1,798
    square feet 1,200
    availibility Jun 14
One Bedroom Townhome $1,427 – $1,452 Not Available
1 Bed 1 Bath 740 Sq Ft $100 Deposit
Two Bedroom One Bath House $1,750 Not Available
2 Beds 1 Bath 1,100 Sq Ft $200 Deposit
1 Bedroom $1,356
1 Bed 1 Bath 670 Sq Ft $100 Deposit
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5600-F
    price $1,356
    square feet 670
    availibility Now
One Bedroom Deluxe $1,267 – $1,341
1 Bed 1 Bath 700 Sq Ft $100 Deposit
2 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5529C
    price $1,267
    square feet 700
    availibility Jun 10
  • Unit 5529K
    price $1,341
    square feet 700
    availibility Jul 29
One Bedroom Townhome $1,427 – $1,452 Not Available
1 Bed 1 Bath 740 Sq Ft $100 Deposit
2 Bedroom $1,334 – $1,553
2 Beds 1 Bath 950 Sq Ft $100 Deposit
5 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5516C
    price $1,533
    square feet 950
    availibility Now
  • Unit 5520D
    price $1,553
    square feet 950
    availibility Now
  • Unit 5528G
    price $1,494
    square feet 950
    availibility Jun 4
  • Unit 5539D
    price $1,495
    square feet 950
    availibility Jun 12
  • Unit 5508E
    price $1,500
    square feet 950
    availibility Jun 12

Two Bedroom Grande $1,404 – $1,619
2 Beds 2 Baths 975 Sq Ft $100 Deposit
5 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5705D
    price $1,433
    square feet 975
    availibility Now
  • Unit 5701D
    price $1,523
    square feet 975
    availibility Now
  • Unit 5701C
    price $1,558
    square feet 975
    availibility Now
  • Unit 5713C
    price $1,563
    square feet 975
    availibility Now
  • Unit 5715H
    price $1,404
    square feet 975
    availibility May 30

Two Bedroom Deluxe $1,419 – $1,563
2 Beds 2 Baths 975 Sq Ft $100 Deposit
5 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5703F
    price $1,518
    square feet 975
    availibility Now
  • Unit 5734K
    price $1,528
    square feet 975
    availibility Now
  • Unit 5707A
    price $1,563
    square feet 975
    availibility Now
  • Unit 5725C
    price $1,504
    square feet 975
    availibility May 30
  • Unit 5703B
    price $1,544
    square feet 975
    availibility Jun 7

Two Bedroom Townhome $1,573 – $1,758
2 Beds 1.5 Baths 1,000 Sq Ft $100 Deposit
5 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5601A
    price $1,573
    square feet 1,000
    availibility Now
  • Unit 5601C
    price $1,729
    square feet 1,000
    availibility Now
  • Unit 5607B
    price $1,758
    square feet 1,000
    availibility Jun 12
  • Unit 5602-G
    price $1,644
    square feet 1,000
    availibility Jul 2
  • Unit 5600C
    price $1,644
    square feet 1,000
    availibility Jul 8

Two Bedroom One Bath House $1,750 Not Available
2 Beds 1 Bath 1,100 Sq Ft $200 Deposit
3 Bedroom $1,650 – $1,800
3 Beds 1.5 Baths 1,100 Sq Ft $100 Deposit
4 Available units
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5526L
    price $1,800
    square feet 1,100
    availibility Now
  • Unit 5524H
    price $1,650
    square feet 1,100
    availibility Jun 12
  • Unit 5524K
    price $1,650
    square feet 1,100
    availibility Jun 12
  • Unit 5524A
    price $1,725
    square feet 1,100
    availibility Jul 30

Three Bedroom Townhome $1,798
3 Beds 1.5 Baths 1,200 Sq Ft $100 Deposit
1 Available unit
Unit
Base Price
Sq Ft
Availability
Unit Details
  • Unit 5601-H
    price $1,798
    square feet 1,200
    availibility Jun 14
* Price shown is base rent and may not include non-optional fees and utilities. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice.
* Square footage definitions vary. Displayed square footage is approximate.

Fees and Policies

The fees below are based on community-supplied data and may exclude additional fees and utilities.

  • One-Time Move-In Fees
  • Administrative Fee
    $200
  • Application Fee
    $60
  • Dogs Allowed
  • Monthly pet rent
    $25
  • One time Fee
    $300
  • Weight limit
    100 lb
  • Pet Limit
    2
  • Restrictions:
    Pets are limited by breed. There is a limit of two pets per apartment. A pet fee of a minimum of $300 for the 1st pet and $150 for the 2nd pet is due upon move in or when getting a pet. There is a monthly pet rent of $25. These requirements do not apply to service/assistive animals.
  • Comments:
    Pets are limited by breed. There is a limit of two pets per apartment. A pet fee of a minimum of $300 for the 1st pet and $150 for the 2nd pet is due upon move in or when getting a pet. There is a monthly pet rent of $25. These requirements do not...
  • Cats Allowed
  • Monthly pet rent
    $25
  • One time Fee
    $300
  • Weight limit
    100 lb
  • Pet Limit
    2
  • Restrictions:
    Pets are limited by breed. There is a limit of two pets per apartment. A pet fee of a minimum of $300 for the 1st pet and $150 for the 2nd pet is due upon move in or when getting a pet. There is a monthly pet rent of $25. These requirements do not apply to service/assistive animals.
  • Comments:
    Pets are limited by breed. There is a limit of two pets per apartment. A pet fee of a minimum of $300 for the 1st pet and $150 for the 2nd pet is due upon move in or when getting a pet. There is a monthly pet rent of $25. These requirements do not...
  • Other Pets Allowed
  • Fees not specified
  • Weight limit
    --
  • Pet Limit
    --
  • Restrictions:
    Please ask us about other permitted pets!

  • Parking
  • Surface Lot
    Parking is first come first serve; must have car up to date on inspection and registration.
    --
    1 Max
  • Storage Fees
  • Storage Unit
    $0/mo

Details

Lease Options

  • Available months 6,7,8,9,10,11,12,13
  • Short term lease

Property Information

  • Built in 1978
  • 503 units/3 stories

Matterport 3D Tours

Clubhouse & Fitness Center
1/6

About Villages at West Laurel

Villages at West Laurel apartment homes offer one, two, and three bedroom homes for rent in Richmond, VA. Villages at West Laurel is conveniently nestled in Western Henrico less than 5 minutes from I-64, I-295 and I-95. We are located in the Henrico County School District and are walking distance to Hermitage High School. Our updated homes feature Whirlpool appliances, large closets, a private patio or balcony, and include washers and dryers. Select homes feature upgraded kitchens, wood burning fireplaces, and extra storage space. You’ll enjoy our two swimming pools, 24-hour fitness center, multiple playgrounds, tennis courts, and car wash station. We are available for virtual tours and online leasing! Our community is now open for in-person tours! We still offer the option of a virtual tour or a self-guided tour. Please feel free to contact us with questions on any of these options.

Villages at West Laurel is an apartment community located in Henrico County and the 23228 ZIP Code. This area is served by the Henrico County Public Schools attendance zone.

Unique Features

  • 3rd Floor
  • End Unit
  • Modified
  • Online Payment System
  • Online Rent Payment
  • Online Resident Services
  • RentPlus
  • White Shaker Cabinets
  • French Doors
  • Ceiling Fan Bedroom
  • E-Payments
  • Faux Wood Floors
  • Renter`s Insurance Program
  • White on white appliances
  • Car Care Facility
  • Granite
  • No Patio
  • Online Maintenance Portal
  • Windows
  • Amenity Center
  • Credit Card Payments
  • FR 2020
  • Grey 2-tone paint
  • On-Site Office
  • Pet Friendly
  • Resident social events
  • Satin Nickel Finishes
  • Sports court (outside)
  • Vinyl Flooring Throughout
  • Partial Renovation
  • Townhouse
  • Black appliances
  • FR 2021
  • Outdoor Grilling Station
  • Package Acceptance

Contact

View Property Website
Language: English
Open 9am - 6pm Today
  • Monday - Friday, 9am - 6pm
  • Saturday, 10am - 5pm
  • Sunday, Closed
Property Management Company Logo

Community Amenities

Pool

Fitness Center

Playground

Recycling

  • Package Service
  • Maintenance on site
  • Property Manager on Site
  • 24 Hour Access
  • Recycling
  • Online Services
  • Pet Play Area
  • Car Wash Area
  • Wheelchair Accessible
  • Storage Space
  • Walk-Up
  • Fitness Center
  • Pool
  • Playground
  • Tennis Court
  • Sundeck
  • Grill
  • Picnic Area

Apartment Features

Washer/Dryer

Air Conditioning

Dishwasher

High Speed Internet Access

  • High Speed Internet Access
  • Washer/Dryer
  • Air Conditioning
  • Ceiling Fans
  • Cable Ready
  • Storage Space
  • Fireplace
  • Wheelchair Accessible (Rooms)
  • Dishwasher
  • Disposal
  • Microwave
  • Refrigerator
  • Office
  • Walk-In Closets
  • Window Coverings
  • Balcony
  • Patio
Location Get Directions
Schools Restaurants Groceries Coffee Banks Shops Fitness
Amenities
  • Package Service
  • Maintenance on site
  • Property Manager on Site
  • 24 Hour Access
  • Recycling
  • Online Services
  • Pet Play Area
  • Car Wash Area
  • Wheelchair Accessible
  • Storage Space
  • Walk-Up
  • Sundeck
  • Grill
  • Picnic Area
  • Fitness Center
  • Pool
  • Playground
  • Tennis Court
  • 3rd Floor
  • End Unit
  • Modified
  • Online Payment System
  • Online Rent Payment
  • Online Resident Services
  • RentPlus
  • White Shaker Cabinets
  • French Doors
  • Ceiling Fan Bedroom
  • E-Payments
  • Faux Wood Floors
  • Renter`s Insurance Program
  • White on white appliances
  • Car Care Facility
  • Granite
  • No Patio
  • Online Maintenance Portal
  • Windows
  • Amenity Center
  • Credit Card Payments
  • FR 2020
  • Grey 2-tone paint
  • On-Site Office
  • Pet Friendly
  • Resident social events
  • Satin Nickel Finishes
  • Sports court (outside)
  • Vinyl Flooring Throughout
  • Partial Renovation
  • Townhouse
  • Black appliances
  • FR 2021
  • Outdoor Grilling Station
  • Package Acceptance
  • High Speed Internet Access
  • Washer/Dryer
  • Air Conditioning
  • Ceiling Fans
  • Cable Ready
  • Storage Space
  • Fireplace
  • Wheelchair Accessible (Rooms)
  • Dishwasher
  • Disposal
  • Microwave
  • Refrigerator
  • Office
  • Walk-In Closets
  • Window Coverings
  • Balcony
  • Patio
Expenses
Recurring
Cat Rent $25
Dog Rent $25
One-Time
Cat Fee $300
Dog Fee $300
Office Hours
Monday 9am - 6pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 10am - 5pm
Sunday Closed
804-277-9964
City - Richmond

Featuring a historic charm and progressive attitude, Richmond is the capital city of Virginia. Nicknamed the “Creative Culture,” art, history, and a strong sense of community define this eclectic city. Walk through the cobblestone streets to find murals, sculptures, and other forms of public art decorating local businesses and storefronts. From the Virginia Museum of Fine Arts to the Poe Museum, the arts are represented throughout the entire city. Not just for art lovers, foodies thrive in Richmond. The city has been crowned as one of the best spots in the country for great eats, and residents can get a taste of all it has to offer through the countless local restaurants that encompass every cuisine from southern comfort to Korean barbeque. With all the hustle and bustle of the city, residents need an escape into nature, and the city certainly provides. The James River runs through Richmond allowing thrill seeking residents to explore the whitewater rapids.

Learn more about living in Richmond 
Education
Colleges & Universities Distance
Colleges & Universities Distance
Reynolds C.C., Parham Road
Drive: 7 min 3.3 mi
University of Richmond
Drive: 14 min 5.9 mi
Virginia Union University
Drive: 17 min 8.4 mi
VCU
Drive: 16 min 9.1 mi
Villages at West Laurel is within 7 minutes or 3.3 miles from Reynolds C.C., Parham Road. It is also near University of Richmond and Virginia Union University.
Schools
  • Public Schools
  • Private Schools
Dumbarton Elementary
Public Elementary School
Grades PK-5
598 Students
Attendance Zone
Brookland Middle
Public Middle School
Grades 6-8
1,074 Students
Attendance Zone
Hermitage High
Public High School
Grades 9-12
1,717 Students
Attendance Zone
Northstar Academy
Private Elementary, Middle & High School
Grades 3-12
87 Students
Nearby
Faith Baptist Church Christian Academy
Private Elementary School
Grades PK-3
Nearby
School data provided by The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.

View GreatSchools Rating Methodology
Transportation

Villages at West Laurel is near Richmond International, located 18.3 miles or 30 minutes away.

Commuter Rail Distance
Commuter Rail Distance
Richmond Staples Mill Road Amtrak Station
Drive: 5 min 2.5 mi
Richmond Main Street Amtrak Station
Drive: 17 min 10.4 mi
Ashland Amtrak
Drive: 22 min 12.1 mi
Petersburg Amtrak Station
Drive: 48 min 33.4 mi
Airports Distance
Airports Distance
Richmond International
Drive: 30 min 18.3 mi
Car-Dependent
41
Walk Score®
Out of 100
This area is considered a car-dependent area and most errands will require a car.
Minimal Transit
0
Transit Score®
Out of 100
Somewhat Bikeable
30
Bike Score®
Out of 100
You might be able to find places to ride your bike in this area, but you’ll most likely want your car for most errands.
-
-
Soundscore™
Out of 100

Traffic:

-

Airport:

-

Businesses:

-

Score provided by

Scores provided by  and

Score provided by

Points of Interest

Time and distance from Villages at West Laurel.

Shopping Centers Distance
Shopping Centers Distance
Shannon Station
Walk: 12 min 0.6 mi
Staples Mill Marketplace
Walk: 14 min 0.7 mi
Staples Mill Plaza
Walk: 16 min 0.8 mi
Villages at West Laurel has 3 shopping centers within 0.8 mile, which is about a 16-minute walk. The miles and minutes will be for the farthest away property.
Parks and Recreation Distance
Parks and Recreation Distance
Meadow Farm Museum
Drive: 5 min 3.1 mi
Lewis Ginter Botanical Garden
Drive: 9 min 4.4 mi
Bryan Park and Nature Center
Drive: 11 min 5.2 mi
Three Lakes Park & Nature Center
Drive: 15 min 7.1 mi
Children's Museum of Richmond
Drive: 15 min 7.2 mi
Villages at West Laurel has 5 parks within 7.2 miles, including Meadow Farm Museum, Lewis Ginter Botanical Garden, and Bryan Park and Nature Center.
Hospitals Distance
Hospitals Distance
Henrico Doctors' Hospital
Drive: 6 min 3.3 mi
Bon Secours St. Mary's Hospital
Drive: 9 min 4.7 mi
Children's Hospital of Richmond
Drive: 14 min 7.6 mi
Villages at West Laurel has 3 hospitals within 7.6 miles, the nearest is Henrico Doctors' Hospital which is 3.3 miles away and a 6 minute drive.
Military Bases Distance
Military Bases Distance
Fort Gregg-Adams Military Reservation Bland
Drive: 47 min 34.4 mi
Fort Gregg-Adams Military Reservation Hopewell
Drive: 50 min 35.1 mi
Villages at West Laurel is 34.4 miles from Fort Gregg-Adams Military Reservation Bland, and is convenient to other military bases, including Fort Gregg-Adams Military Reservation Hopewell.
 
 

Property Ratings at Villages at West Laurel

How Is This Rating Determined?

How Is This Rating Determined?

Every community on Apartments.com features a rating displayed on a 5-star scale. This rating includes average renter review scores and a building rating to determine an overall blended score for this property.

Building ratings are based on this community’s features, including the building design, construction, exterior spaces, and amenities. To learn more about the CoStar Building Rating System, refer to our official guidelines here.

4.0
Great
Out of 5

4.0 Blended Score

19 Renter Reviews

Share details of your own experience with this property

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  • Rating High-Low
  1. ...
  2. ...
11/25/24
WARNING!DONT MOVE IF YOU DRIVE!!

I have been a resident 14yrs here and have seen a lot of changes. Most notably the parking is horrendous. The solution park at the gym or rental office and walk the large community. Other solution is they will tow! Tow for being parked to the side, towed for parking in 2 spaces due to others parking being askew. They use shank towing on belt blvd!! Over 25 mins away and 200.00 fee. Never has the rental agents been helpful. I lived almost 2 yrs with a gnat infestation. They only offered pest control which doesn't work on gnats. After threatening to call the county they checked my downstairs neighbor and found deplorable conditions. So bad hazmat suits and dump trucks were needed. So bad the unit went vacant over a year when they usually flip them in 2 days. They don't help at all here. My heat would not turn off automatically or get to set temp. For months they placated me asking me if my door was open or thermostat set properly. Did I mention I lived here 14 yrs. Why would I all a sudden not know how to work a thermostat. After another threat to the county it was fixed. My electric is 65.00. When my heat wasn't working right my bill was over 300 for months. It took so long to get resolved. DO NOT MOVE HERE!!! Be warned they are glorified cashiers who can only show units and take money. DO Not do it! Also my rent increased 600 over the last 4 yrs. It is normal to get a 150-200 increase ay renewal to keep you at market rates. The TRASH! OMG!. They are not solution orientated at all! It overflows badly and they say use another dumpster. Oh and we pay for trash pick up yet it only comes maybe 2 times a week. The neighborhood looks good but when you looks closer you can see where they cut corners. DO NOT GET STUCK MOVING HERE

Property Manager at Villages at West Laurel, Responded To This Review

We sincerely appreciate your loyalty to our community for all these years. We understand that you were upset that your daughter's car was towed for being double parked, however our community can't accommodate vehicles taking up more than one space and therefore we partner with a towing service to monitor this for us. Our records show the other issues mentioned have been resolved, however if you need further assistance, please reach out to our office directly.

12/15/23
DO NOT MOVE HERE

I have been here for two weeks and I have seen over 50 roaches when contacted the staff it I asked to move bc I did not bring these into this apartment and don’t want them to get in my stuff also with a two year old in the house. Pest control came and nothing has changed. They will leave you in the mess that they already had going on and you will have to fen for yourself. Also the sink was messed up when I moved it and they took over a week to come and fix it couldn’t cook bc I couldn’t wash any dishes.

Property Manager at Villages at West Laurel, Responded To This Review

Our records show that your home was served and a follow-up inspection was performed with no issues noted, however we also show that a transfer was offered to you and you are in the process of moving to another home within the community. If you still have pending issues, we'd love to connect in order to work towards a resolution. Please reach out to our office at your convenience.

4/19/22
Do not move here

The office staff is unhelpful and hard to reach via phone. The community is dirty and has no upkeep. The hallways are never cleaned. The appliances and apartments are old and need major upgrades, especially the bathrooms. The bathrooms do not have proper venting which creates a lot moisture and could leave to mold. The carpet needs to pulled up. Maintenance requests take over 24 hrs. and most of the time is just a quick fix. For the price you can find something better.

10/14/21
As someone that lives here now

30 and counting without a working AC system. It's cooler now and bearable but broke during summer. They won't give an estimate as to when it will be fixed. Management changed hands last year and it has been problem after problem. The maintenance guys are good people and do what they can, but even they voice how frustrating it can be.

Property Manager at Villages at West Laurel, Responded To This Review

Thank you for taking the time to leave your honest feedback. Our records show that your AC unit was replaced on the 19th. Please feel free to reach out directly to our office if you are still experiencing any issues.

6/26/20
Noise!

I have lived here for almost 2 years come August. The first year was fine; however, recently my next door neighbors play their music extremely loud, at least 3-4 times a week at night. It is so loud, my walls vibrate. Note, the walls are not thin, they just have their music THAT loud. I have notified the leasing office via phone and email approximately 10 times, maybe more. Every time they said they have spoken to the tenants and taken necessary steps, but NOTHING has changed. All they do is send mass emails to the entire community and say “please be mindful of your neighbors when playing music in your apartment and parking lot.” If you are looking for a peaceful place to live, I do not suggest you move here.

1/11/18
Do Not Move Here.

The majority of the office staff isn’t very helpful no matter how simple the task. The maintenance staff is incompetent at best. They take forever to even come look at a maintenance issue much less fix it. Their tow policy is backwards. The only thing I like about living here is the location. I can’t wait until my lease is up.

12/7/17
Nickel and dime villages

I lived in these apartments for a couple of years and the lease cost went up significantly every year. I had continual issues with insects (spiders & stink bugs primarily) and the apt was drafty. You could see gaps in the windows and doors but they claim they replace things. When I moved out they charged me for small dents on appliances, that were already there, like they were brand new but are at least 10 years old. They also charged for light bulbs that were never even there when I moved in. They appear friendly but will try to find ways to empty your pocket with a smile on their face.

Property Manager at Villages at West Laurel, Responded To This Review

We are happy you have chosen us to be your home for the last couple of years! However, we apologize if you feel our rent is too high. We would love to have an opportunity to sit down with you and explain your bill in detail-this way you fully understand everything you are paying for and realize living here provides you with the most bang for your buck!

11/27/17
Unhappy Tenant

When I first moved to the Villages at West Laurel in December 2015 I was very happy. Now that I have signed my 3rd lease, I can not wait until it is over so that I can move to a place that is more concerned with my safety and the safety of the other tenants. I recently went through a situation where the heating panel in my apartment pretty much exploded and when I explained and showed the office staff proof of what occurred, they blew me off and only explained what normal procedures are usually taken. Not only was I endangered, but I had to sleep in the cold on the coldest weekend Richmond has seen this fall. The office staff and property management are the worst and I would not recommend moving here......AT ALL!! I pray that this year goes by quickly!!

Property Manager at Villages at West Laurel, Responded To This Review

I would like to apologize for the experience you have had in our community and would like an opportunity to make things right. We at Bell work hard to provide residents with Hassle Free Living in a place they are proud to call home and would like another opportunity to do so for you. We understand how frustrating this can be to sleep in the cold. This is certainly not up to Bell's high standard of excellance. We would love to hear more about your experience so that we can work on turning your 1 star experience into a 5 star experience. Please feel free to call us or stop by the office. We look forward to hearing from you soon. -Kathy, Bell Reputation Team

1/22/17
Affordable and Convenient

Love that staff and all the amenities! I have been here since August and everyone I have come across has been more than helpful and gracious. I would recommend this property to anyone looking for a home that is centrally located and well managed. Did I mention they have two pools and a fitness center with plenty of cardio equipment??

9/21/16
Ugh!

Paying way too much for what comes with the stay here. Maintenance takes too long. The walls are thin, I can hear my upstairs and side neighbors all day long. I can hear when they wake up, take a shower, use the bathroom and get ready for work. Also, THEY HAVE ROACHES! THE ROACHES ARE HUGE, BIGGEST I HAVE EVER SEEN!

6/16/16
Staff is rude, bugs

When I first moved here I loved it, but it's also my first apartment. The maintenance team is very fast in responding to tickets I put in. Since spring there has been countless bugs in the apartment (ants, earwigs, spiders). We are not dirty and our apartment is very clean and we only eat in the dining area. We also live on the ground floor (probably the source of the bug issue). The problem I have is with the staff in the office. We were late paying our rent and we had to pay a late fee. Granted I get that we were late we have to pay extra which I did not mind at all. We receive an email on the 9th at 2:16 p.m. saying pay by the 9th to avoid court cost on the 10th. So that's exactly what we did. We dropped 2 money orders off around 4:40ish that same day. My boyfriend even asked one of the staff members was this the payment box. On the 10th a court fee was added and our money orders were not processed. I called the 11th which was Saturday to see what was going on and spoke with Crystal who said she would email the manager. Guaranteed manager would call me first thing Monday morning. Monday morning came no call. So I called and spoke with Amy. Amy tells me she didn't check the box on Thursday which was the 9th, and then continues to tell me I need to pay $170 extra (court fee) because they wont process my payments without it. I shouldnt and I WONT pay anything other than what I already paid because I did what I was supposed to do. I went to the rental office and asked Amy about the 9th day policy. She agreed that was there policy but continues to tell me she will see what she could do for me. If your policy is to pay by the 9th to avoid court fee and thats what I did what are you doing for me except abiding by YOUR policy. Like I said I get it I was late paying I paid the $70 late fee, but this extra $170 is ridiculous. I called corporate they have yet to call me back. The staff is friendly when you are contemplating moving in, but once you are in their apartments they show they don't care. She was not empathetic or she did not apologize for not doing her job by getting the money orders out the box and processing them on the 9th. I will not be renewing a lease here. Their customer service sucks. Overall the apartment is okay except the bugs. Maintenance is great. Oh and the walls are thin.

3/28/16
Current Resident 6 mos in ready to move

I've been in my apt for 6 months & I absolutely will NOT be renewing my lease. For 2 main issues I've put in 4 seperate maintenance tickets for a simple fix. Needed to call emergency one night, no on answered for over 2 hours. Finally they come to the apt at 1am on a week night & the only fix is to turn my ac off for the night until tomorrow. The maintenance men rarely ever complete your request the first time, no matter how simple & aren't respectful of your place. I've had mud tracked throughout the main living area, a back door that won't lock for 6 months, when fixing my toilet leave the stuff on the top in my floor, leave the AC running all day & leaving my windows open. I needed emergency maintenance on another occassion and was NEVER able to reach someone until the next business day because the office phone wasn't working & the emergency phone # is the exact same as the office, convenient! My office voicemails are never returned the same day no matter how early I leave the message. I was called 3 times to let them in for an issue within 2 mins. I advised they needed to call the other leaseholder before entering as I was out of state. Instead of calling him, they let themselves in the apt & in the bedroom he was SLEEPING in & started to spray paint the ceiling!!!!! Save yourself the HASSLE, this is NOT hassle free living!!!!

11/16/15
Meh.

The only thing this place has going for them is the location, other than that it is poor. The walls are thin, front desk staff is nosy and rude, and maintenance takes forever to complete a task; even if it is considered an 'emergency'. They also wanted to increase our rent $150 in the lease renewal for no reason. When we confronted the front desk about it, they had no answer even though we talked to them about it earlier in the year and they said the rent increase won't be that big. We decided in the end it would be cheaper to pay a mortgage on a home than pay rent here.

9/12/15
7 years

It will be 7 years that I have lived in this apartment complex. I moved here because I can get to work, family, grocery stores, a couple of malls all with 15 mins away. I live in a two bedroom two bath apartment with washer and dryer. I wish I was on the lower level but I still love apartment living. The neighborhood is nice, quiet low crime rate. I wish I had until the 5th of the month to pay my rent but it works out.

9/2/15
West End Livin

15 minutes from the city, 10 minutes from Short Pump shopping center, 2 minutes from Broad Street. Shopping center seconds away complete with Target, Kroger, Food Lion, and many more! This place has a fantastic location! The apartment staff is really nice and make a sincere effort to know and take care of their community. The pools are very clean kept and there are several playgrounds for the little ones. I also have really nice neighbors, everyone here works and just does their own thing. If you want a quiet environment that's pet and family friendly, you should check it out here. P.S. Been here for 8 months, def renewing!!!!

8/20/15
6 years too long

I have been here for 6 years and I was super excited about moving in two bedroom two bath, washing and dryer and 15-20 mins away from everything. Things have gone down hill since Bell took over. Maintenance takes 2 weeks or more weeks to get something fixed. I have seen so many people come and go in this one bldg it's crazy. I can't afford to move. I love the area, the size of my apartment but things aren't the same. The property manager doesn't seem to care but I have to stay.

8/13/15
6 years and the lose a star every year

I haved lived in the same apartment complex for 6 years and I loved it. I can get to work, several groceries stotres, restaurants and malls in less than 20 minutes. No one stays more than a year people come and go so much it's crazy, some don't last 6 months here. With that being said u would think a long time resident would be treated a little better. After Bell property took over things have gone down hill. My wash machine was broken with clothes inside of for two weeks. I had to call 4 times before they did anything. I wanted to move down a floor because of health reasons they told me no. It takes me almost 15 minutes to walk up the stairs since I was late a couple of times in 6 years I couldn't move down one floor when the apartment was empty. It doesn't pay to be a faithful,great tenant. I had things stolen from my apartment it was my fault, their maintenance would never do that. I will I could move. I can say they give out school supplies for kids, have a pool party, that I never take part in. I have even sent three letters to their corporate office and things, I guess they nevdr got delivered. Wish I had better things to say but I don't and I cant afford to move, so I will be here for awhile.

8/3/15
Villages at West Laurel

My husband and I do enjoy our apartment. It fits the the two of us perfectly, and we have a really good rent. We are only 15 min from VCU and Short Pump. The maintenance do an outstanding job, you just have to ignore the occasional sass from the front desk staff.

7/23/15
Sheek Ghetto

Paper thin walls, county road right in the middle of the property.. lazy maintenance... completely justify the unnecessary yearly rate increase.. Its wonderfull...

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5541 Olde West Ct

Richmond, VA 23228

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