VIA Apartments

Via Apartments are nice and the leasing team was responsive and super helpful! They’re working on construction right now and I can’t wait to see the end result!!

DO NOT LIVE HERE. Trust the bad reviews that you see. The office staff is the worst I've EVER dealt with. I was sent a renewal offer, accepted that offer before the expiration date, only to be told they would not be honoring that rate anymore since it was a "mistake".....however, they didn't address this at all or send me a new offer letter UNTIL I went down to the office WEEKS later to ask them a couple questions. The prices are ridiculous considering what you get. Communication is TERRIBLE. Elevators will break constantly without any word from the office staff, the dog wash doesn't even have a shower head (which they never sent notice about), packages are stolen ALL the time, homeless people get in, the hot tub is literally green, the pool has a capacity of 6 people because it's so tiny, and I know several people who have had their cars stolen and/or broken into out of the "secure" garage we pay an additional $100 per month for. I've lived here for almost 3 years and can't believe how downhill this place has gone. Most people I know are not going to renew their lease due to the new office staff, raising rates, constant office staff turnover, and outdated amenities. Do yourself a favor and move somewhere else that actually gives you what they offer for the price you pay.

What a great experience, from the tour to move in! The leasing team was helpful and responsive, and maintenance resolved the couple of issues I had within 24 hours. Super excited to live here!

love how well maintained the building is-- I always appreciate how responsive the Via team is to dealing with any issues and helping out however they can

4 years plus and we could not be happier in any Denver rental property. Location location location makes all our needs so accessible to us. Great amenities too

Best apartment community I’ve ever been apart of! The people here are super friendly and easy to make friends with.the staff is also extremely nice and helpful.

Great place to live! I love the location and how well kept the buildings feels. Staff is always helpful and other residents are always friendly :)

Ephraim and staff take such good care of our property every morning they work so diligently to make the common areas perfect for our enjoyable day

Hallways are maintained on a regular basis. No problems with heating and cooling, and maintenance requests are handled quickly. Wish dog owners didn’t let their dogs relieve themselves wherever they feel like it in the outdoor area on the third floor.

I am a little over halfway through my one year lease and really don’t have any complaints. The location is great and management has been easy to work with

The trash is clogged every week but management is nice. My unit itself is great to live in but I wish people were also more considerate of their neighbors

Apartment is very spacious & modern. Love having an in unit washer & dryer. Community amenities are also great when working from home. Thank you!

I have had a good experience here so far. They are quick to fix any issues and they have a pretty fast response time on maintenance requests.

I have had a good time in my 3 months at Via. The building is located in a great area, and the management is responsive, especially to work orders.

Great apartment complex. The studios are very spacious & modern. Love the layout! Nice to have community amenities like the pool & gym/cycling room

Beautiful apartments with great location and friendly staff. So glad I moved here. The amenities make you feel like you’re living in luxury.

The open and frequent communication between the office and the residents is really helpful. It's good to know I can always expect to be kept in the loop about important building updates and events.

My experience has been very good here! Everyone is friendly, no major issues, and it is pretty clean. The apartment is very roomy and all of the amenities are really nice to have.

I’ve lived at via for 3 years and it has been a good experience. The maintenance is very quick and easy to work with as well. The amenities are kept up well.

Content with service. Maintenance requests take a few days to get to which can be an inconvenience especially if it is a loud smoke detector that keeps people up at night.

Great community of residents! Love the amenities. Rooms are spacious. In unit washer and dryer at a great price. Would recommend to anyone looking!

The complex is decent, the outdoor amenities have a bit to desire, specially since the pool is next to the dog park but they changed leasing members recently and it had gotten better.

Unfortunately, it keeps getting worse. Not as safe as it once was and management overall has gotten worse over the years. No support and lack of communication. Maintenance team has always been really great. It’s always been the overall safety and support from all levels of management.

Great community of residents! The amenities like the pool & gym are well kept. The business center is perfect for work from home. Love having another place to go

The gym here is nice and the staff is super easy going. Pricing is solid for what you get and in a great location close to a lot of places to go out and good places to eat.

I appreciate that maintenance requests are always responded to very quickly and that all the staff is so friendly. It makes it a great environment to live in.

Really good neighbors, quick staff, great location. Love the storage space. The elevators are very slow however. I haven’t used the “amenities” yet.

So far so good, some hiccups with the move in process (related to heat, internet, and energy setup), but otherwise satisfactory so far. Hoping to be resolved in the coming days

Very clean and secure apartment, I feel very safe and comfortable. The leasing staff was super nice, accommodating and helpful with moving in.

Outdoor area needs upgrades as grills are broken and dog area is in poor condition. Gym needs upgrades as well. Maintenance team is awesome and cleaning team.

I've been here for about a month and had only positive experiences. The staff is great. Amenities are nice. Appliances are new. Great place so far.

I was only here for a short amount of time, but I had a great experience! My apartment was nice and had beautiful floor to ceiling windows in every room. The walls are super thick, so I never heard my neighbors which was nice. The building also has an awesome gym with lots of windows, a nice pool table, secure garage parking, package lockers, hot tub (which could use some better cleaning). Overall, great experience!

Excellent move in process, easy, fast. The office employees were super friendly and very helpful. I had a issue with my toilet and maintenance came right away!

Pretty cool spot, happy to be here. Wish the garage door would be fixed. The storage space is great. Maintenance takes care of everything. Utilities are relatively cheap.

I’ve lived here for almost 4 years and it was a great place to live for the first three. In the last year my car was stolen twice and it seemed like nobody cared. I know a lot of peoples cars were stolen but it’s because the garage doors don’t work over half the time. I’m pretty sure P1 hasn’t worked in months. My car was stolen out of both garages. It’s something I would warn a future resident about.

The building amenities are really nice and it's in a great location (close to lots of restaurants, bars, and shops). Everybody at the office is really friendly and helpful which makes a huge difference in the feel of the place.

Great place to live! Apartments are spacious and reasonably priced. The gym is very convenient while working from home. Also the community area is great for throwing small gatherings

Everything is perfect so far. Was some minor issues with the apartment at first but they were fixed within a day or two. The only thing is that the pet area by the pool smells terrible.

I find the apartment to be very spacious and comfortable. The leasing agent is amazing. The previous tenants left some of the appliances in poor condition.

Great community of residents! The amenities are perfect when working from home. Also the location is perfect to get to any part of Denver quickly

I've been here for a few years and the location is great BUT this place is poorly built, and horribly maintained. Cons: -Thin walls and floors. You can hear every footstep of the people above and next to you. - Garage door was broken for 6+months straight (off and on regularly before that). People had cars broken into and tampered with. Homeless people locking themselves into peoples apartments, and I had a homeless guy enter my apartment while I was sleeping. I brought this issue up with management and their response was they don't advertise "secure" parking. - Windows and sliding doors are not soundproof. If you're around the pool area, you can hear every word of conversations. - Sirens and loud cars due to being near hospital and being surrounded by 3 major streets. Good luck talking meetings from home without background noise. - Stairwell filled with pet urine and reeks. - No consequences for people using the pool area after hours regularly and disturbing the surrounding apartments. - When renewing, management will attempt to price gouge you will a much higher renewal rate and will offer lower rates if you decline (or nice). Basically trying to get as much money from you as they can. - Trash rooms reek and regularly filled with trash and tenants not putting their things down the chute. Pros: - Location is great. - Washer/Dryers are good. Not great. - Liquor store below. Other downtown apartments are built and maintained much better. Even if they cost more, I recommend going else where and save yourself from the headache and peace of mind.

Units are modern and up to date with in unit laundry! Location is excellent! Office staff is very nice and accommodating!

I have been living at Via Apartment for over three months now and I love it! From the application process to the staff, everyone had been so friendly and helpful and it was the fastest application process I ever had. Everything was all set within few days, thanks to Tasia Hine, one of the Sale Director. She made my move simple, easy and quick. She communicated with me very well throughout the process and made sure I got all the paperwork I needed. Even though she was OFF the day I was moving in, she made sure all my info was available for Megan to take care of me and showed me around on my move-in day. I have never visited VIA before moving from out-of-state, so I was totally depending on whatever is shown on the Via website. All the pictures shown on the website looks exactly the same as they are in person, so that was a relief for me. On top that, the location is great. The Supper is also very friendly and helpful. I definitely recommend this place, for the price, location and especially if you are moving from out-of-state and searching for apartments solely based on online photos.

If you want a place with a rotten RUDE RUDE manager... who acts like he is some flaming queen of the century and throws his hands up at you when you ask a question then go on and move here. I personally would NOT RECOMMEND THIS PLACE WITH THE MANAGEMENT that is place. As you can see from ALL THE TERRIBLE reviews about BRIAN, I am not alone when I say he is not a professional person. WE THE TENANTS have talked about him numerous times; but nothing seems to be done about it. So let the place lose the business over a very rude manager...Won't even acknowledge or say hello to you if you run into him in the hallways or the elevator... What a sign of very poor customer service, you would think the manager of a place like this and you pay this much rent might want to treat you like a person.

We have lived at this property for 30 days and the Manager has been ABSOLUTELY aweful. Upon move in the door handle was loose and they told us they would have it fixed that following week.Well it took them almost a month. Next the dishwasher dry cycle was not working and we were told to use Jetdry and that should fix it- well that didn't work so they decided they would swap it with one from a vacant unit. They did that today and well obviously they didn't test it because there is NO water running into it to run. When my fiancé went in to talk with Brian the manager he said with a attitude he put in another request to have it fixed. My fiance then said he was going above his head and Brian's response was do what you have to do. I'm sure we won't have a working dishwasher for a month just like the door handle. The outdoor TV by the pool area is not in working order, the front planters that ALL of our guests see have been filled with dead flowers and trash repeatedly, main elevator has been broken numerous times, the button doesn't light up so you don't know if it is in working order, the package concierge still had the previous tenants info set up to our unit and WE had to set it up even though its managements responsibility, the dog run stinks and is continuously left with dog poop, the lobby coffee maker has been broken, there are wall hooks where there used to be artwork in the elevator lobby area and it has not been replaced, and the list goes on and on. The manager will post eviction notices on the 3rd day of the month on people's doors where you are able to see the tenants information which to me is a HUGE violation of privacy and I'm sure illegal- when we mentioned that Brian told us that it was a mistake because the previous milestone employee had not put in the concession to the tenants account. Shouldn't he have caught that BEFORE posting a eviction notice?We love the actual apartment itself. The finishes are top notch and our layout is very spacious. It's very sad that this complex is being neglected due to poor mngmnt. Every resident we have encountered has said the EXACT same thing about management and how poorly they seem to even Care.Had we known this was the nightmare we would experience with the change over we would have chosen a different property. When you are paying almost $1700 for an apartment you expect a certain level of service as well as the ability to utilize all the amenities. DO NOT MOVE HERE!

We have been living at the VIA for over five months now. The location is absolutely perfect, smack between Downtown Denver and South Broadway, within walking distance of Trader Joe's, King Soopers, cool coffee houses, bars, shops, everything! We have easy access to the Cap Hill area and are able to have a neighborhood vibe on one side of the building and the hustle and bustle of the city on the other. Our view from the sixth floor is amazing, we are able to see almost the entire Denver skyline as well as the mountains. Amenities are amazing, the gym is state of the art and the pool and jacuzzi are easy to access and just the right size for the pool deck (most complexes in Denver do not even have a Jacuzzi). We have used the grills quite a few times, they are huge and make entertaining for a BBQ simple and fun. Obviously all appliances and spaces are BRAND NEW. This was a HUGE factor for us in determining whether or not a place would be worth it and the VIA certainly is. We live in one of their "Urban One Bedroom" options and despite our initial hesitation when we only looked at the floor plan online, once we saw it in person, it is truly the perfect size for a couple living alone. There really is nothing I can say negatively about this place. We are seriously considering extending our 13 month lease to an 18 because we love it that much. Thanks VIA!