The Reed Charlotte

I toured The Reed today with Kaylin and she was super kind and easy to talk to. I’m relocating from Columbus, which has been kind of stressful, but this visit made me feel a lot better about the move. I’ve looked at a bunch of places around Uptown, and The Reed stood out right away. They don’t have quite as many amenities as some of the other buildings, but the big windows and the views totally made up for that. The space just felt right. Also, the woman at the front desk was the nicest one I’ve met during all these tours. That stuff matters. Really looking forward to living here and getting settled in next month.

I’ve lived at The Reed for a couple of years now, and I still really love my apartment. The views over Bank of America Stadium are a big highlight and make coming home feel special. When I first moved in, the management was just okay. They did what needed to be done, but there wasn’t much extra effort. That recently changed when Bozzuto took over as the new management company, and honestly, it’s been a breath of fresh air. We’re a pretty close-knit community here, so naturally, people were a little nervous about the change. But I’ve got to say, Amy and her team have been amazing. In just the last month, they’ve done a complete deep clean of the building, inside and out. Carpet, tile, grout, upholstery—you name it, they cleaned it. The building looks better than it has in years. It’s actually kind of wild how much of a difference it’s made. The new team has also been super friendly, and the resident events they’ve hosted have been way more thoughtful and well put together compared to the past. You can tell they really care about the community and want to make this a great place to live. I already liked living here, but now it feels like the building is finally reaching its full potential. Really happy with the direction things are going.

This place is HORRIBLE! Shootings all the time around the block. Elevators do not work, and you will have to walk up 20 flights of stairs. The window/walls leak and will mold the floors The pool that looks so cool is freezing and they have a heater but it doesnt work, and the gym is tiny. Peoples dogs pee and poop everyhwere not to mention puke in the elevators and hallways from after the bar that will sit there for days. THIS PLACE IS HORRIBLE

DO NOT LIVE HERE. The elevators do not work and you will have to walk 20 something flights of stairs. Peoples dogs pee and poop everywhere and in the elevators. There has been shootings all the time nearby and around the block. The staff is unhelpful and takes days to respond. The apartment lock doesnt work half the time and I have been locked out of my apartment overnight. There are leaks all the time from the glass walls. DO NOT LIVE HERE

I've been living here for 1 month and my AC has been broken ever since I moved in. Maintainence has been in and out of my apartment almost every weekday for the past 3 weeks not having solved the issue while my wife attempts to work from home. All I'm given is excuses and to top it all off, after me repeatedly asking for a call back I never receive one. This is by far the worst apartment complex I've lived in and to add to it, you usually have 1 elevator at least two to three times a week for almost 11 floors of apartments. I could go on about how they randomly canceled my lease before I moved in or the leaking window that hasn't been addressed, or even the IT closet breaker that needs to be fixed but save yourself the trouble and don't move in here.

In-person staff are great people and the majority of these issues are out of their control. 1) Elevators do not work majority of the time. 2) Frequent loud noises coming through vent. Other residents have this problem too. Wakes me from sleep. 3) No guest parking ANYTIME there is an event at bank of america stadium. That is unfair to residents, while building turns their back on us and charges $30 per visitor. Residents should be able to have 1 or 2 guests with how much we pay for monthly rent. I could go on.