The Highlands

I have lived here for about 10 months and so far do not have any major complaints. The rent is very affordable and the apartments are a decent size. My room feels spacious, and I love how I have a bathroom attached as well. I do have to say all the amenities within the unit need to be updated. I submit a maintenance request every other week it feels like because there is always something broken or malfunctioning. They have even replaced a few items within our unit but they clearly have been second hand items that still need repairs. This is very frustrating. That is why my experience is 4 stars.

I don't live here yet but you guys have been very nice lol. Love the friendly staff and asking the perosns name when talking to them. I would say after signing my lease everytime I tried to call, nobody answered. I don't know of that's on purpose or not but I would fix that.

I’ve had a great time here and enjoy all the amenities. The location has a great view of Reno and a quick commute to downtown or UNR. I recommend

I love the style of living and the way all of the buildings are layed out. There is always parking and it is so convenient to have a bus stop that takes you right to UNR’s campus.

Quiet, complete, full of amenities, everything is accessible. Only real complaint is room space. Overall wonderful experience, would renew again if applicable.

Maintenance is great but they need more staff in the front desk. They never answer my calls 90% of the time. It's difficult to get ahold of them

Highlands is reasonably priced, safe, and in a great location. The complex also has nice amenities like a fitness room and a pool! It’s an awesome place to live!

Overall, I’ve had a great experience living at this apartment complex. The property is well-maintained, and the staff is generally responsive and helpful. My only real complaint is that the pool hasn't been open, which is a bit disappointing—especially during the warmer months when it's most needed. Other than that, it’s a solid place to live with a good sense of community and comfortable living spaces.

The highlands offers a generally positive living experience, striking a good balance between comfort and practicality. It’s certainly a place I’d recommend, especially for those seeking a well-maintained property with a sense of community. The apartments themselves are comfortable and well-designed. I appreciated the modern appliances and the thoughtful layouts that maximize space. Maintenance requests are usually handled promptly and professionally, which is a huge plus. The common areas, like the gym and pool, are clean and well-kept, adding to the overall appeal. Location-wise, it’s quite convenient, with easy access to local amenities and major roads, making commutes generally straightforward. However, it’s not without its minor imperfections. While the noise level is generally manageable, there are occasional instances of louder activity from neighbors or the surrounding area, which can be a bit disruptive at times. Parking, while available, can sometimes be a bit tight at night

So far the staff is very helpful and extremely accommodating i have already met ppl i know who live at the highlamds and im excited to meet more!

I wish the hot tub was working more and open during the winter because that would have been fun to gather to. I wish the apartments were updated because I feel like we are always having an issue after the other, but besides that I like the atmosphere of the apartment complex. Just wish dog owners picked up after their animal because there’s poop everywhere

I love the highlands! Good amenities, maintenance staff, and events! The apartments are a good deal for the cost it’s one of the most affordable apartments i found while looking

This place has stayed consistently good and the office ladies are just as nice & caring as when I first moved here! The maintenance team is also super friendly and they complete their task in a efficient time

Its been okay so far. Unfortunately I have been paired with people who are quite antisocial and very messy. I have to clean the place once a week because they have trouble cleaning up after themselves.

I have had a much better experience as the maintenance has been much more reliable. I am disappointed the pool isn't open yet:( however i am excited to go spend more time in the sun when it is ready

Everyone was very helpful. This was the first place I looked at and I pretty much decided on it right away! Super vleane and well kept apartments.

It’s fantastic. I can’t wait to live with my friends next year. I told them all about it the entire time and I’ve slowly convinced my brother and to my best friends to move in with me. It’s just fantastic and I’m Very excited

It's not perfect, but it's a great apartment for the money. There was some previous damage, and the blinds were falling apart as soon as I moved in, but other than that, it's a good apartment.

So far so good the front desk is very good at reaching out when they send new information. They also were very helpful with getting my co applicant to the portal and walking her threw it.

Everything is pretty good. But I took off a ? because the pool/ hottub hasn’t really been warm at all this year? But other then that I have liked my experience enough to renew here.

I love the atmosphere and the amount of great people that helped me get through the application processes and I loved that my fees were waived

Living at the highlands made my college experience so much fun and enjoyable. The price at the highland is so affordable and easy access to school campus.

Really great living experience just need maintenance to be more efficient, consistent, and reliable. I have resigned my lease to this wonderful place full of new memories or random shenanigans of wild college students. My favorite thing about this place is how silent it can be (except for my upstairs neighbors)

I really enjoy the amenities and appreciate how friendly and welcoming the front office staff is ! I also love the events they have, they are always really fun and provide us with goodies !

for the most part its pretty nice. though not enough info on different charges confused me, and insurance payments even if i have insurance is unfortunate

Living here has been great, the maintenance guys are super helpful and the girls at the main office are always very kind. Thank you highlands!

My resident experience hasn’t been too bad. I would say that we could really improve on our maintenance needs and urgency. I like the community and the utilities it provides, I just wish some of those utilities were working more efficiently and effectively.

The Highlands is so welcoming, I was helped by Sydney and she did an amazing job selling the apartment. I’m so grateful I’ve found an apartment for college.

Sure! Here's a generic apartment review: "I've been living here for a few months, and overall, my experience has been positive. The apartment itself is clean, spacious, and well-maintained. The layout is practical, with plenty of natural light coming through the windows. The building staff is friendly and responsive to maintenance requests, which is always a big plus. The location is convenient, with grocery stores, restaurants, and public transportation within walking distance. The amenities, like the gym and pool, are a nice touch and are usually kept in good condition. One downside is that parking can sometimes be challenging, especially during peak hours, and noise from neighbors can occasionally be heard. However, these are fairly common issues in apartment living. Overall, I would recommend this place to anyone looking for a comfortable and reasonably priced apartment in the area."

Haven’t really had any negative experiences! The only issues I’ve had are with adjacent units, but that’s the fault of the occupants, not the Highlands. It’s been a great place to live so far!

Bueno. Great roommates. They have a pool, volleyball net and a basketball court which is amazing for kids who are into sports or trying to practice for their team.

Residents can be rowdy but that's mostly cause they're all 18-25 years old, some of the lights in some places are still out even though they tried giving off the impression they replaced them all. Gate breaks all the time as well, and offices can sometimes just randomly close.

Quick maintenance help, never too loud, helpful! The price is very good for the rooms, plus free parking. Lots of benefits for staying here!!

It's definitely been pretty good. Whenever I have had any issues, maintenance comes extremely quick. The leasing office staff is amazing (shoutout to Cassie) and I love it here.

I’ve had a great time living here. The location is great and the facilities like the pool, gym and basketball courts are super nice to have.

This place is starting to grow on me after my first few months here. After getting everything clean and settling down getting used to the place, it’s not so bad.

it was easy and very understandable to guide through. the only thing that was a bit confusing was the gaurantor part . but i was able to figure that out.

its pretty good only thing is the gate sensor doesn’t work which sucks cause we have to put in the code ourselves. Everything else is good staff is nice

Overall it’s been pretty good. The staff is really nice and maintenance has always been on top of any issue we had. We renewed for next year but hopefully next year the gate will be fixed so my sensor will open the gate because every time I have to put in the code and I don’t know anyone who’s sensor actually works.

We have had maintenance issues that aren’t fixed until the 2/3rd called and it’s frustrating when it affects my daily routine. Besides that I enjoy living at the highlands.

Maintenance was efficient when i had an issue with my washer. Communication has always been really easy and my apartment itself is nice. I appreciate the parking situation

I love how this property is garden style. It makes it feel a lot more homey. It is also close to the University but not super close which allows for you to keep school and personal life separate. The front office staff is really nice and is always very helpful. Overall it is a great place to live!

The rent is okay but that's about it. Internet will sometimes go out without warning, upkeep on property could be better (grass, garbage, etc), and maintenance can take forever.

I love the highlands they are very friendly staff, easy to get along with. Matinence is good and shows up in a timely manner. Have been here for 3 years

As a current resident at The Highlands, I can not express how lucky I am to live here and be a part of the community. First of all, each amenity is clean, maintained, and extremely convenient. Having the luxury of fairly priced rent as well as free parking is something that is hard to come by at any other residency in the area. To top it off, the staff is friendly and always answer the questions I happen to have. They have gone out of their way to ensure that I am taken care of and feel recognized. Highly recommend!

Moved here after living at the republic. Cheap rates great deal for what you get.

I'm a parent of a student living at The Highlands. Auto-payment does not work with this outfit and then they hit you with a late fee due to their faulty payment system. Attempted to leave THREE messages with management in December and never once have received a call back. Watch your wallet if you choose to have your son/daughter stay here. We'll be looking elsewhere once our lease is up.

I’ve lived with the highlands for nearly two years, and there are a few things I’d like to share with people that are considering moving here: Cons: -Roomate disputes are not resolved well. I had multiple meetings with management about a roommate dispute, and in that time my complaint had been lost, and near the end of a few months the dispute could not be solved unless it could be resolved by corporate. When asked if there was a way to move the issue, we were told that there was no room to. When we had two weeks left on our lease, we were offered to be moved instead. Meaning we would move, and then have to move again. - I ended up renewing because I only had one year left of school, and the Highlands decided to start using SimpleBills, a billing service for electricity that splits the bill automatically. In theory this sounds great, but you are charged $50 to use the service, and switching was not handled well. Six months into my lease I still have not been successfully switched over and am still having to split the bill with my roommates, even after paying the $50 fee. It is six months into our lease. That is half of the lease and we still haven’t had success, even after calling the highlands and simplebills directly. The communication about this has been poor, but they have it justified in the lease that they can switch to third party vendors for bills. So be aware of this practice if you are looking for a place to live over a longer period of time. You may be used to something and be switched without direct communication about the fact. -You have to pay to be picked up at their UNR shuttle stop. This may be a university thing, but regardless, if you think living here will save you on transportation costs to school you will be wrong. -So many parties. This could be a pro or con based on the person. Pros: -Close to Campus -Maintence does a great job trying to keep up on keeping things working. (We has multiple calls about our washer unit, and by the fourth they replaced the unit! Very grateful.) -The only pet friendly student housing close to campus. If your major concerns are being close to UNR and wanting your pet close, it may be worth everything else. If not, try to find another place to live.

If the price was more reasonable, this place would be fine. However, you're looking at a minimum of twenty min walk to campus, longer if you need to get to buildings near the quad. A shuttle is available, but the wait is always longer than the twenty min guarantee, and you have to purchase an expensive shuttle pass. When I first moved in, they hadn't even cleaned the apartment. The carpets and floors were filthy, and they refused to get someone to clean it until my roomates and I had been demanding, waiting in the office area, for hours. The maintenance people usually do a good prompt job, though they usually left a mess in my experience. The office staff was ok, but were rarely trained to fix issues you had. Once I had two packages (I knew for certain they had been delievered because under the confirmation for both they even listed the name of the person in the office who accepted them). When I went to pick them up, it showed I had two packages on the sign in slip, but the office guy could only find one. Instead of looking again, he simply crossed out the second package and said it didn't exist. Wtf. I went back repeatedly and didn't get my package until a few weeks later when they did find it.

The apartment complex really needs to hire people who are actually helpful, not just some jerks who's only answer is, "not my problem."