The Alante in Alexandria

The maintenance and office staff is full of liars. Starting the day we moved in there has been communication issues with the staff. From being told “someone will come by 4pm” by the office staff and no one showing up. Then they admitted that they knew the washing machine wasn’t working prior to us moving in but didn’t disclose that information. Now, maintenance staff put in the system that my dishwasher was fixed and they called me to confirm. Neither of which were true. I only found this out after going to the office 13 days later. I have been more than patient with the office staff and maintenance and I am tired of spending my time off of work chasing behind the staff to get simple fixes and honest communication.

As a new resident we’ve been happy enough with the accommodations. The apartment is clean, and functional. I would offer the customer service at the Alante is severely lacking though. In terms of the front office, most of our engagements have been with Vanesa, who has been very helpful. Mrs. Dowell (property manager) is where I’ve taken issue. Specifically, with one of the few payment methods the Alante mandates it’s residents use (no cash or checks permitted). In our case (during our first month of residency) the system affirmed a successful rent payment, waited until after the payment would incur nearly $300 in late fees (7 days), and only then notified us that payment had been declined because the account could not be found. We contacted the front office to see how we might correct the issue, only to receive an email back notifying us that because the money had not been received we would be charged the $300 late payment. A few choice phrases from the response to my email sending an exception included “am I to understand…” and “I am not inclined….” In under a month, this is not the first issue we’ve had. As such I’d give the Alante two stars largely for the leaderships unwillingness to work with their customers given an unfortunate situation. Having served in the military for over 23 years, lived in multiple rentals, and as a landlord with multiple properties myself, I would argue this is not the best way to do business.

We moved out not too long ago and received our final bill of over $500. In reviewing the charges, we’re being charged $120 to remove “trash”. After asking for pictures they are not from our apartment but management is claiming they are. The trash they had to remove (definitely not $120 worth) is NOT ours. They won’t remove the charge though because we didn’t take pictures to prove it. The items they claim we left behind are things I’ve never seen before in my life and can’t even tell what they are. Our neighbors moved out shortly before us but they are adamant it was our apartment. It also took them 5 days to go in and take the pictures so how do I know it wasn’t someone from their team that put those items there?? Protect yourself and take pictures at move in and move out so you aren’t scammed like we’re being. Make sure you have your apartment professionally cleaned and carpets have to be professionally cleaned as well. They won’t accept your cleaning as good enough and will charge you $230 to have their contractor do it after you move out. Make sure you prime and paint your walls as well to avoid huge bills at move out as well. The “newly renovated” apartments really just have lipstick covering the pig. It looks nice but after a thorough look you can see they just cut corners. Laminate flooring laid over uneven si flooring causing them to have to come back and fix when holes appear. Walls are thin so you can hear what your neighbors do. If they’re watching a movie or having a party, better be ready to be a part of it in your own apartment. Walls were just repaired and painted over. We had roaches in our apartment shortly after we moved in that just appeared. We keep a clean house so must have been an issue in a neighbors apartment. Took two or three visits from pest control to get it under control. The pest control guy claimed the type of roach we saw isn’t common in the area so he didn’t know where it came from. Be prepared to deal with lots of rats too. Don’t park near the dumpsters or be prepared to pay a boatload to have your car repaired. No one seems to care if their trash actually ends up in the dumpster or not and management doesn’t seem to care either. Better be prepared to hear them in the walls as well in the winter.

Very bad management skills dealing with anyone specially Kaillie and Vannessa they are seeking to get the money of application only the money not helping with the application saying confused requests always threaten you to cancel your application and they already did telling their own terms and conditions from their own with no clue of official documents...am new here in the state i send my paystubs my newly ID my 4 bank statement and they rejecting me to get my 50$ fees as they did with friends and they are already old on the town .... The management didn’t deny at all the Rats and mice’s problem be aware of that even of the renovated apartment that i would take !

I have lived here for several years now and anywhere you go you'll have issues; however, the staff at The Alante are always helpful and professional with anything that comes up. The area is great with all the major cities a short drive away while being one of the most affordable places to rent near D.C. I have recently upgraded to a refurnished apartment and love it very much. Just an overall great place to live.

Overall the place is great, upgraded and very comfortable living. Maintenance is always responsive, very professional, friendly, and quick. I would recommend this property to others.

very responsive, friendly, and take care of the problems quickly.

As many others have said there are big problems with pests Rats, Bedbugs, Cockroaches are throughout there are rat poison traps around every building its so bad. They are redoing the whole community but its like throwing paint and a few new appliances in apartments that have been poorly maintained for many Decades. Utilities are divided by apartment size so you end up paying other peoples utilities plus fees for them to bill you for the utilities as well. Few places to take your trash so you may have to walk a few Blocks to take your trash out each time. Filthy hallways and poorly maintained ownership is just looking to charge more for crappy apartments. Expect your Heat, Hot Water and A/C to go out on a regular basis the Hot Water and A/C have been out at least 4 times so far this season. Place is disgusting! You can find better options in the area.

Lived here for so long and I do not know how or why I have put up with this disgusting place for so long. Too many rats, rent is way too high for the quality of the apartments. Something is always wrong. Way too many times we have had to call maintenance because the AC stops working or something gets clogged every other day. In addition, the office people do not care about the guests at all!! We have had fruit flies in our apartment for the longest and they refuse to do anything about it. It is very unsanitary. Overall, management seems not to care whatsoever about the concerns of its residents. It’s a shame.

I have only lived here for a few months but I love my apartment. Its very convienent to everything that I need and it is on multiple bus lines. I have had no issues to complain about and everyone that I have interacted with in the office has been more then friendly and helpful. I hope that everyone else has the same experience.

Except one person, the office people are rude. Instead of refunding my deposit, they asked extra $471. When I moved in the house was not fresh paint, not new carpet or steamed but they charge me for cleaning and paint. Plus they didn't fix anything that I reported when I moved in, but they want to charge me extra 771 include my deposit. Rate, cockroaches and parking problems are additional issues to deal. When it rains most of the buildings are out of electronic power.

I make big mistake to live here RATS are many and rat traps by every building. Stairs are dirty trash everywhere now MUST WALK 3 BLOCKS to throw away trash! Very much bad owner DO NOT MOVE HERE! they now raising rent too much and painting buildings to make more new but very bad still do not live in place owned by KLINGBEIL The 5 stars rating must a fake no way place is 5 stars is 1 only and how the stars is avg 4 for current I am not knowing. Never ever move here!

I don’t think who gave 5 star for here. I will give negative star if I can. Dirty many mice, you will see mice in everywhere. The dirty water always came up from sink drain in the kitchen. Bad management, lack communication, no guest parking available at night. A/C don’t work I can’t sleep the temperature is room same outside. The management said will fix in 1 month.

I attempted to write a review for Seminary Hill last month and that review has been taken down. There are constant sprayings for bugs, the foundation is cracking and I have the ceiling to prove it, but the biggest thing is that their A/C does not work. It doesn't. It's May and I cannot sleep because my apartment is the same temperature as it is outside. I asked them to look at it, and today maintenance said that the A/C works fine, as if I'm incorrect about living here. I then received a call from management saying that the A/C chiller for the whole building is broken, but they can offer me an old fan. They admitted to lying to my face, and now I am looking for a new apartment.

The ladies at the leasing center always smile and are attentive to solve any problem. The maintenance team is very diligent and very cooperative! Thanks to David and Yusmer for always keeping the excellent functioning of everything in my apartment.

DO NOT rent here. There are rats running around everywhere. The management here is unresponsive, taking forever to respond to maintenance calls. Washing machines keep breaking and it takes forever to fix. STAY AWAY