Stonehill at West Orange

I have been a resident at Stonehills Apartment Complex since May 2024, and my recent experiences have been extremely disappointing. On October 13th at 11:35pm, my car was stolen from the supposedly secure parking garage. When I discovered this the next morning, I immediately contacted the West Orange Police Department and the front desk. I was told that a police officer could only come to my apartment with authorization from the building manager. After filing a police report, I requested a call from the manager, as my car was parked directly under a surveillance camera. The building manager, Jennifer, confirmed she could see the footage but refused to share it with me or the police, citing privacy policies and requiring a subpoena for access. I also learned that the garage exit door had been broken and left open indefinitely, which allowed the thieves to enter easily. Jennifer even remarked, "Well, it looks like you had a target on yourself," and told me not to take it personally when I questioned her comment. What has been even more concerning is the lack of follow-up from management. Over a week has passed, and no one from management has reached out to offer assistance or even check on us. No email was sent to residents about the incident until 13 hours later. Ironically, management is quick to send emails about minor issues like a roaming cat or children in the hallways, but not about a car theft in a "secure" garage. To add insult to injury, today I received a cease and desist letter for allegedly violating the leasing agreement by having more than three guests and bringing my dog to a reserved amenities area—despite this being a dog-friendly facility and my guests being in a closed simulation room. I have rarely used the amenities, and there was never an issue before. It feels like management is more focused on penalizing residents than ensuring our safety or well-being. I am extremely disappointed by the lack of security, transparency, and empathy from the management at Stonehills. Residents deserve better communication and support, especially in serious situations like this.

Just moved here and enjoying thus far. The Leasing Team led by Jennifer is so accommodating and nice. Very helpful when we have so many questions. Amenities are top notch. Perfect for our dog for nice walks. Loving Stonehill.

I recently moved in and I couldn’t be happier with my experience so far. The community is clean, modern, and very well-maintained. The staff have been friendly, professional, and quick to answer any questions, which really made the move-in process smooth. It truly feels like a fresh start in a place I can call home, and I’m excited to be part of this community

I just moved in and I’m already so impressed. The building is new, modern, and feels very luxurious. Parking is super convenient, which makes a big difference. So far, everyone I’ve met has been very friendly, and the overall community feels welcoming. Excited to call this place home!

Just recently moved and am loving it! We had an easy transition into the new place and the front desk was able to answer any questions we had. So far so good!

I can’t say enough positive things about Stonehill and I simply love living here! The design, layout, and amenities are top tier! The neighbors and other residents in the community I’ve met so far are great and I love how alot of other residents have dogs!

So far, living here has been great, with only the small issue of parking concerns for assigned spots. Love the apartment and the common areas, including gym and work space area

Love it. Everything is just perfect. I love the kitchen and beautiful. Everything is brand new including the appliances. The hallways are clean and the main lobby is so esthetic

From the moment I arrived at Stonehill it felt like home. Everyone is so welcoming and friendly. Im havig a wonderful experience. The move in process was extremely easy and the staff stayed in contact with me throughout. We're really looking forward to living here

I am delighted to be living in my new apartment in Stone Hill with awesome amenities, given its excellent location, which includes a shopping mall directly across the street, and its convenient proximity to my workplace.

several parking issues with rude concierge and no response from leasing office. building is nice but concerning signs of water damage. amenities are nice but an additional fee. as is parking. they’re acting like a big city apartment in the suburbs.

Living here is wonderful its safe, quiet best part here all the amenities are free to the residents. Great school system for people who has a family.

Stonehill provides a comfortable, clean environment. The area has esthetic appeal which is unusual given the relative size of the community. The amenities provided are useful and maintained. The staff is courteous and extremely helpful when necessary. I have no complaints.

Beautiful community everyone is helpful and nice around here we love it ?? i love how peaceful and quiet it is also, i enjoy the gym and the grill area so much !

I'm really glad to join the Stonehill community, every member of the staff were really friendly and helpful. Can't wait to enjoy the amenities and make new friends.

Great experience so far. My move-in was seamless. I love my apartment, the community is well taken care of and is quiet. The amenities are top tier and the community members are welcoming.

I have enjoyed my first year at The Stonehill. The management is very responsive to maintenance requests. The residents here are very friendly. Having a senior dog, I really like that they are dog friendly.

So far everything has been amazing! We will officially be there Thursday and we can’t wait. The move-in process has been pretty easy so far.

There was no one to meet us for our move in and walkthrough to our new apartment. We had to be handled by maintenance. We appreciate him taking the time to help us out and get us through our initial move in.

Very great experience so far clean building friendly staff. The amenities are great. I'm glad I decided to make Stonehill my new home. Come visit

Move in went well except parking. I was given a space which was occupied. I was told that it was my spot which later in the night turned out to be wrong and at that point the concierge was r Rude and impatient.

I absolutely love it! The property is beautiful, the staff is very friendly, the amenities are endless, what more can you ask for? It’s the perfect place to be?

We love Stonehill, but our experiences between the first tour and the move-in was weird. Alexandra, who no longer works at the company, was our main contact as she gave us the first tour. She tucked at replying to emails and I remember feeling she gave us notice of certain deadlines 1-2 days before they were due. I was really surprised by how poor the communication was between us and Stonehill during those initial stages. It did make us question whether we wanted to live at the building. Now we love it. But the poor handling of replies and of deadlines by Alexandra really had left a bad impression.

Leasing staff are keen to show you the property, very accessible for questions, work orders get done on time, moving in transition was very smooth! overall great experience thus far ??

Great move in experience! Stonehill has been amazing so far! Beautiful property and everyone has been so welcoming to us so far. Can't wait to experience all of the amenities!

Really nice place, amazing decoration all around and really nice people working. Also really good amenities, after work is so nice to go to the gym and pool.

Many issues with the apartment itself requiring lots of work orders within the first month. Other than that part of it, great experience all around!!

Outside of apartment construction issues requiring a lot of work orders in the last month, our experience has been great!! The people are friendly, beautiful grounds surrounding the apartments, great views, the amenities are plentiful.

Beautiful grounds and amenities. Apartment is wonderful. All the staff is very friendly and so helpful! I am very pleased so far and would recommend this well managed complex.

Just moved in this weekend, but everyone has been so accommodating and everything has worked so well! I can’t wait to begin using such amazing amenities and meet new people here in the community.

Living in Stone Hill is a transformative experience, offering exceptional amenities and a prime location that unlocks new possibilities every day.

Amenities are great. Upkeep of property is terrific and maintenance is very responsive. Floors are very nice and the views are stunning. Concierge has been very helpful throughout the move in

Beautiful complex with lots of amenities, resident lounges, fully equipped gym, pool, golf simulator, pet spa, etc. Shuttle for residents to/from Orange train station. Walk to the local grocery store or Starbucks. 24-hour concierge.

Terrible management company. There is trash everywhere. The staff treats the residents awfully. The garage door was broken for 5 months. Takes months to get appliances fixed.

Professional staff in a brand new building.. what else can someone ask for! We are happy that we end up leasing here. Highly recommended to anyone who is looking for easy commute cause shuttle has been running well.

Stonehill is an amazing apartment complex! The units are well designed, modern, and cozy! I especially love all the amenities available including the pool, game rooms, gym, and pet spa! I rate this place a 10/10 and would recommend for any lifestyle!

Very quiet and peaceful. The apartments are nice size, nice views. The people I’ve met are so friendly and the staff has been very helpful!!

Great staff and amenities. I wish I paid more attention to how far my apartment was from the parking garage, trash room and elevators. Bringing groceries home is a huge challenge. Currently shopping for a foldable cart to help with transport.

It was a nice smooth process. The front desk was very accommodating to my move-in time and elevator access. The staff was very kind and polite, also extremely friendly and welcoming to guest.

Love the luxury feel to the community. The amenities are soo convenient and such a plus. Everyone is soo pleasant and respectful. The property is always well kept and everything is accessible

Very nice apartment and amenities. However the rules about living here seem a bit over the top. Wish there was more of a community feel here. Otherwise employees are very nice.

Beautiful apartments, friendly staff, and awesome amenities. The move in process was smooth, everyone is very helpful. The proximity to so many local stores and NYC is unbeatable.

Stonehill has been very responsive and accommodating to our needs as new residents. It is a beautiful community with the upscale amenities that we look forward to enjoying daily.

Despite the long process, it went well in the end. Lets see the next experiences. The only point I would recommend to revise is: we took a 18 months contract, so the incentive should be 1.5 free months, as 26 months contract considers 2 free months.

I recently moved into Stone Hill, and I couldn't be happier with my choice! The architecture is modern and sleek, blending beautifully with the surrounding neighborhood. The amenities are top-notch, featuring a well-equipped gym and a stylish indoor and outdoor lounge area. I want to extend a special thank you to both the move-in specialist and the concierge team. The move-in specialist made the entire process enjoyable and efficient, ensuring that everything was in place for my arrival. The concierge team further enhances the experience at Stone Hill. Their welcoming demeanor and readiness to assist make every day feel special. Whether it's helping with packages, offering local recommendations, or organizing community events, their dedication to residents is truly commendable. Overall, I highly recommend Stone Hill for anyone looking for a comfortable and vibrant living space, complemented by exceptional support from a fantastic team.

So far my resident experience has been very positive. Neighbors are friendly, lots of cure doggies, front desk staff is very helpful and friendly and maintenance calls (all minor) have happened quickly.

Very happy here. Just wish some residents would care more about the property and pick up after their dogs or throw their garbage down the trash. Also having issues with carriers like UPS and FedEx not delivering to building 3000 and sending packages back without calling recipient or sending to building 300, which is a pain.

We've visited the property a few times to view different apartments over the last few months and every visit has been met with really exceptional service team at the leasing office on the premises. Stonehill is the best! Quality, service, cleanliness and overall living conditions are everything one can ask for. Love everything about it from the people that work here, the neighbors and the immediate environment.

Living at Stonehill is peaceful and safe! The community is kept beautifully and the staff is friendly and helpful. So far it exceeds my expectations!

Although I have only been at Stonehill for only a month, I have been welcomed by so many of the residents. Everyone is super friendly and kind. I am so excited to be apart of a welcoming community and cannot sit until my boyfriend moves in next week!