Southern Pine

Property Manager at Southern Pine, Responded To This Review

Hello, we want to acknowledge your concern and apologize for the inconvenience. We have addressed an issue with another resident leaving a trash bag outside their home that may have attracted a mouse. Our community is surrounded by trees and we cannot guarantee that wildlife will not make it's way onto the property. We have had our pest control company place bait boxes in all of the breezeways and they are checked and replenished if/when needed. Luckily, they saw very limited activity around these boxes. Feel free to reach out to use with any questions. Thank you.

Property Manager at Southern Pine, Responded To This Review

Thank you for taking the time to leave a positive review. We appreciate you showing your support for our community and kind words about our staff! Providing great service is of the utmost importance to us and it's always nice to hear when we've achieved that for our residents. If there is anything further that we can assist you with, please do not hesitate to stop by the office. Thank you again!

Property Manager at Southern Pine, Responded To This Review

Hello, Derrek! Thank you for taking the time to bring your concerns to our attention. We're sorry to hear that your experience at Southern Pine has been less than ideal, however, we feel we should clarify a few points. The trash bag contained an already opened and disposed of piece of mail that included your address, verifying that your lease agreement had been broken resulting in the $25 fine. When you brought it to our attention that your utilities bill had alarmingly increased, you were credited for the outstanding amount, bringing you back to your average cost on October 3, 2017. We apologize for the lack of notice when your car was towed, however, it is our understanding that your decal was not placed in the designated area on your car window. It is important to have the decal in the correct spot because our third-party towing company doesn't know to look inside of cars for missing decals. When they spot a car without a decal in the correct spot, they assume it is an unregistered vehicle. As for the charges you received for your dog's waste, Southern Pine participates in the program "Poo Prints". A cheek swab was taken from your pet at move-in and put on file. When waste is found around the community, a sample is collected and sent to the lab to be matched with the correct cheek swab sample. Waste samples must be full and relatively fresh to be sent to the lab, hence the lack of notice before receiving your fine. Your lease states that charges for failing to pick up after pets begin at $150 and can reach up to $500 for repeat offenders. We have match result certificates for both instances where you were fined, verifying that there was enough waste to be collected as a full sample and that it belonged to your pet. When it comes to ending your lease, you were provided with your renewal offer on January 8th and received follow-up on February 7th. We understand that you were gone on detachment during the time your 60-day notice was required, however, we must abide by fair housing laws and hold you to the same standards that we would any other resident. Due to the fact that you had been charged fees for "Poo Prints" and were now responsible for the full 60 days, when it was brought to our attention that more trash had been reported outside of your residence, we gave you a call and emailed you asking that you would remove the trash in order to avoid another $25 charge. This was not meant as a threat, but rather a courtesy to avoid more charges. We apologize for the lengthy response, but we would never want a resident to feel as though we were trying to cheat them out of their money. We have documentation of all instances that resulted in fees and would be more than happy to sit down with you face-to-face should you wish to discuss these charges more. If you wish to seek further assistance regarding these matters, please reach out to customerservice@tfjgroup.com and a member of our team will be in contact with you immediately. Thank you.