Serena Woods Apartments
2800 Hirschfield Rd,
Spring,
TX
77373
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Monthly Rent
$943 - $1,611
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Bedrooms
1 - 3 bd
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Bathrooms
1 - 2 ba
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Square Feet
830 - 1,258 sq ft
Experience the charm of Serena Woods, featuring cozy one, two, and three-bedroom apartments in Spring, TX. Enjoy a secure neighborhood with all the desired amenities at an unbeatable rate. With easy access to major roadways, nearby malls, and retail shops, this serene community is perfectly located for your convenience.
Pricing & Floor Plans
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Unit 164price $943Unit Specialsquare feet 830availibility Jul 16
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Unit 063price $1,053Unit Specialsquare feet 1,185availibility Now
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Unit 073price $1,153Unit Specialsquare feet 1,185availibility Jul 4
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Unit 056price $1,153Unit Specialsquare feet 1,185availibility Jul 16
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Unit 164price $943Unit Specialsquare feet 830availibility Jul 16
-
Unit 063price $1,053Unit Specialsquare feet 1,185availibility Now
-
Unit 073price $1,153Unit Specialsquare feet 1,185availibility Jul 4
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Unit 056price $1,153Unit Specialsquare feet 1,185availibility Jul 16
Fees and Policies
The fees below are based on community-supplied data and may exclude additional fees and utilities. Use the Cost Calculator to add these fees to the base price.
- Monthly Utilities & Services
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Pest Control$3
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Trash Fee$7
- One-Time Move-In Fees
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Administrative Fee$75
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Application Fee$50
- Dogs Allowed
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Monthly pet rent$20
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One time Fee$300
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Pet Limit2
- Cats Allowed
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Monthly pet rent$20
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One time Fee$300
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Pet Limit2
- Parking
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Carport$40/mo1 Max, Assigned Parking
Details
Utilities Included
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Water
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Heat
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Trash Removal
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Sewer
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Air Conditioning
Lease Options
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6 - 14 month lease terms available
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Short term lease
Property Information
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Built in 1985
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246 units/3 stories
Matterport 3D Tours
About Serena Woods Apartments
Experience the charm of Serena Woods, featuring cozy one, two, and three-bedroom apartments in Spring, TX. Enjoy a secure neighborhood with all the desired amenities at an unbeatable rate. With easy access to major roadways, nearby malls, and retail shops, this serene community is perfectly located for your convenience.
Serena Woods Apartments is an apartment community located in Harris County and the 77373 ZIP Code. This area is served by the Spring Independent attendance zone.
Unique Features
- 2nd Floor
- Third Floor
- 1st Floor
Community Amenities
Pool
Fitness Center
Laundry Facilities
Controlled Access
- Laundry Facilities
- Controlled Access
- Maintenance on site
- Property Manager on Site
- 24 Hour Access
- Laundry Service
- Pet Play Area
- Business Center
- Storage Space
- Walk-Up
- Fitness Center
- Pool
- Walking/Biking Trails
- Gated
- Grill
- Pond
Apartment Features
Air Conditioning
Washer/Dryer Hookup
High Speed Internet Access
Walk-In Closets
- High Speed Internet Access
- Washer/Dryer Hookup
- Air Conditioning
- Ceiling Fans
- Cable Ready
- Fireplace
- Oven
- Range
- Refrigerator
- Carpet
- Tile Floors
- Vinyl Flooring
- Dining Room
- Den
- Views
- Walk-In Closets
- Laundry Facilities
- Controlled Access
- Maintenance on site
- Property Manager on Site
- 24 Hour Access
- Laundry Service
- Pet Play Area
- Business Center
- Storage Space
- Walk-Up
- Gated
- Grill
- Pond
- Fitness Center
- Pool
- Walking/Biking Trails
- 2nd Floor
- Third Floor
- 1st Floor
- High Speed Internet Access
- Washer/Dryer Hookup
- Air Conditioning
- Ceiling Fans
- Cable Ready
- Fireplace
- Oven
- Range
- Refrigerator
- Carpet
- Tile Floors
- Vinyl Flooring
- Dining Room
- Den
- Views
- Walk-In Closets
| Monday | 9am - 6pm |
|---|---|
| Tuesday | 9am - 6pm |
| Wednesday | 9am - 6pm |
| Thursday | 9am - 6pm |
| Friday | 9am - 6pm |
| Saturday | 10am - 5pm |
| Sunday | Closed |
Situated just south of the center of Spring, Texas, Cypresswood is a charming suburban locale set around one of the area’s most convenient thoroughfares, Cypresswood Drive. There’s an incredible mix of apartments to choose from in Cypresswood, including mid-rise, modern communities with incredible amenities to more down-home style communities near the highway. To the east sits the Spring Creek Greenway and Pundt Park, both of which provide amazing views of the creek and the lush greenery that surrounds it. Proximity to Downtown Spring means that even in this quiet, suburban area you’re never from convenient shops and grocery stores. Downtown Houston is just a 30-minute drive south should you want to explore the big city.
Learn more about living in Cypresswood| Colleges & Universities | Distance | ||
|---|---|---|---|
| Colleges & Universities | Distance | ||
| Drive: | 23 min | 15.0 mi | |
| Drive: | 32 min | 21.5 mi | |
| Drive: | 37 min | 25.1 mi | |
| Drive: | 40 min | 25.8 mi |
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.
View GreatSchools Rating Methodology
Data provided by GreatSchools.org © 2025. All rights reserved.
Property Ratings at Serena Woods Apartments
I’ve leased with the property for two years and they did the best they could with maintenance request and resolving common rodent problems. The application process wasn’t too bad deposit depends on your situation. The floor plans are spacious and the best part was the best home system
La hospitalidad en la oficina es Excelente. Catherine te ayudara en todo lo posible para que puedas adquirir el apartamento que necesitas. Y es un lugar sumamente tranquilo.
Ive lived here for several years now and have been very happy. When I come home and look out my window, I am captivated by the nature, lake and peaceful woods of my home. The front office is very receptive and maintenance is highly organized and efficiant. Also affordable compared to similar properties.
Muy buenas instalaciones todo bien cuidado y la calidad de personas q te atiende la Sr Caterine
Property Manager at Serena Woods Apartments, Responded To This Review
¡Muchas gracias por tu reseña! Nos alegra mucho saber que las instalaciones estuvieron a la altura de tus expectativas y que recibiste un excelente servicio por parte de la Sr. Caterine. ¡Esperamos verte pronto de nuevo!
Do not move here! The absolute worst complex i have ever lived in . I moved to texas 2 years ago and lived here and it has been horrible i cannot believe places like this actually exist. There was maggots in my kitchen i called the number nobody answered so i called customer service she said she would let them know , nobody ever came. The amount of bugs are ridiculous. Theres cops here every other week. They notify you an hour or couple minutes before shutting off the water due to “pipe issues” this happens 3-4 times a month . Last summer the electricity went out due to storm for 4 days they did not care . Tons of bugs and pest , the neighbors are so loud and stomp like hippos no ounce of curtesy this place is a joke
Property Manager at Serena Woods Apartments, Responded To This Review
Thank you for your feedback, but we want to clarify that the situation you've described does not accurately reflect the conditions at our community. We take great pride in maintaining a clean and safe environment for all residents. Our team is always available to address any concerns, and we strive to resolve issues quickly and efficiently. If you have any ongoing concerns, please feel free to contact our customer service team at (713) 562-4792 or email customerservice@vscmgt.com, and we’ll be happy to assist you.
Long story short they are trying to keep the other half of my deposit even though I thoroughly cleaned the apartment they are charging me for leafs they blew in etc secondly they have rats roaches and safety is a hugeeee issue. DO NOT MOVE HERE.
Property Manager at Serena Woods Apartments, Responded To This Review
Dear Reviewer, We were disheartened to read your recent review as it does not align with the standards of service and care we strive to provide to all our residents. Allow us to address the concerns you've raised: Firstly, regarding the issue with your deposit, we have a thorough and transparent process in place for handling deposits. Our aim is always to ensure fairness and clarity in such matters. We meticulously document the condition of each apartment before and after tenancy to accurately assess any cleaning or repair charges. We encourage you to review your move-in and move-out inspection reports for a comprehensive understanding of the charges applied. Regarding cleanliness and pest control, our maintenance team works diligently to maintain a clean and pest-free environment for all residents. We have regular pest control inspections and take immediate action upon any report of infestation. We also conduct routine property inspections to address any safety concerns promptly. We understand that disagreements can arise, and we are committed to resolving them amicably. We invite you to discuss your concerns directly with our management team so that we can address them comprehensively and work towards a satisfactory resolution. Thank you for bringing these matters to our attention, and we look forward to the opportunity to address your concerns directly. Sincerely, Your Serena Woods Team
I am very disappointed in Serena Woods and the staff in the leasing office. The staff at this location are VERY, VERY rude and they do not care. They treated my boyfriend poorly over the phone when he was talking about all of the issues with the apartment. It is very upsetting to see such unprofessional and aggressive staff running an establishment. The apartments are run down. There are holes in the walls and there are rats in the apartment, my boyfriend did complain about this and they still haven't done much about this issue we are on own. I have also had a raccoon try to get into the apartment via the pantry. You can hear the raccoons crawling in the walls. The roaches are also a very big problem. Roaches are everywhere in the apartment and from what I gather from all the other reviews, there's a clear infestation in all of the apartments and the staff isn't doing anything on a large scale to fix it. Spraying our apartments doesn't keep them away. We do not cook in the apartment because the roaches come out. We are very clean people, but being clean doesn't remedy a widespread issue with the apartments. My catalytic converter was stolen twice. My was car was also broken into recently. If you know what's good for you, please move somewhere else. Find a place where the staff isn't rude and actually cares about the tenants. We won't be renewing when our lease is up. Very trashy place.
Property Manager at Serena Woods Apartments, Responded To This Review
We are truly sorry to hear about your disappointing experience at Serena Woods Apartments. We take all feedback seriously and would like to address your concerns. Firstly, regarding your interactions with our leasing office staff, we sincerely apologize for any instances where you felt our team was rude or unprofessional. Our staff strives to provide excellent customer service, and we regret any miscommunication or inconvenience you may have experienced. Regarding maintenance issues such as holes in walls, pests, and security concerns, we have a dedicated team that works diligently to address these issues promptly. Pest control measures are regularly implemented, and we take reports of infestations seriously to ensure a comfortable living environment for all residents. We are actively working to improve security measures within the community to prevent incidents like the ones you've mentioned. Your feedback regarding your vehicle's security is noted, and we are taking steps to enhance overall safety on the premises. We understand your decision not to renew your lease, but we would appreciate the opportunity to discuss your concerns further and work towards resolving any outstanding issues during your remaining time with us. Thank you for bringing these matters to our attention, and we apologize for any inconvenience you've experienced.
This place used to be a good place to live but they switched Management now we have huge speed bumps every few feet that are uneven so they will ruin your car if it is a lower car even when driving slowly over them, but whats worse is they limit how many people can visit you a month..you can only have ten 1 day visitor passes a month and only one issued at a time or they will tow the persons vehicle, there is 0 visitor parking spots so you have to have a visitor pass for them to park. its like the new management is trying to get people to leave. read the reviews from other people and you can see a trend and all of them will say its the new management is the problem, besides them the apartments are good and the residents are quiet for the most part..its all their new policies they put in place that are just making things worse with every one of them, they even advertise a apartment gym that has been closed for years. i just dont get it
Property Manager at Serena Woods Apartments, Responded To This Review
We appreciate your feedback regarding your experience at our apartment complex. We understand your concerns and would like to provide some clarification. Regarding the speed bumps, we strive to maintain a safe environment for all residents and visitors. Our speed bumps are designed with standard specifications to promote safety and traffic control within the community. We regularly inspect and maintain them to ensure they meet safety standards for all vehicles. As for our visitor policies, we aim to strike a balance between ensuring the security and tranquility of our community while also accommodating residents' guests. Our visitor pass system helps us manage parking effectively and prevent overcrowding in our parking areas. We are constantly reviewing our policies to find the best solutions for all residents. Regarding the apartment gym, we apologize for any confusion. Our gym facilities are indeed operational, and we encourage residents to utilize them during designated hours. We value your input and invite you to reach out to our management team directly to discuss any further concerns you may have. Your satisfaction and comfort are important to us, and we are committed to addressing any issues to improve your living experience. Thank you for choosing our community as your home.
Imagine asking questions about your lease, and the property manager responds back with “Read your lease, im getting tired of this.” Isn’t it your job to handle any and all questions? So who was being disrespectful first? All I was trying to get was clarification and actual information on the laws the property manager is CITING. Aside from the nasty manager. There’s roaches everywhere (in your cabinets, the dishwasher, in the bathroom, in your bed, EVERYWHERE.). The remedy? Either weekly pest control spray that doesn’t work or you have to leave your apartment for three hours. Prior to leaving your apartment, you need to cover all furniture and wash your dishes afterwards. Work from home, and I won’t be reimbursed by Serena Woods for a loss of wages. They’re raccoons in the ceilings, they are constantly making noises, some nights you cannot sleep because of them. Issue wasn’t solved and they told us there wasn’t much that they can do. Had issues with a ceiling leak, took them months to finally remedy (the tub above was cracked causing the leak). Water was coming out of the bathroom light fixture and out of the vent. The ceiling came apart where the vent was, so the vent was actually hanging by a strand. All maintenance did was tape the vent back to the ceiling and spray paint over the tape. Didn’t check for mold due to constant water leaks, didn’t fully address the issue after the third time. From corporate to the property itself, you will find problems. Trash. Save your sanity and move somewhere where you don’t have deal with a nasty manager, roaches, raccoons, and more.
Property Manager at Serena Woods Apartments, Responded To This Review
We are sorry to hear about your concerns, but we must clarify that some of the information in your review is inaccurate. Our management team works diligently to ensure the safety and comfort of all our residents. Regarding speed bumps, they are designed with standard specifications to enhance safety within our community. We regularly inspect and maintain them to meet safety standards for all vehicles. Regarding visitor policies, we have guidelines in place to ensure the security and tranquility of our community. These policies are common in many residential complexes to manage parking and maintain a peaceful environment for residents. As for our amenities, we take pride in offering quality facilities. Our apartment gym has been operational, and we encourage residents to enjoy these amenities during designated hours. We value your feedback and would be happy to address any specific concerns you may have. Please feel free to reach out to our management team directly to discuss further. Thank you for choosing our community as your home.
Don’t believe everything you see Most probably just angry birds with problems bigger then the rent ?? Not infested They do come out for any problems right away ... Quiet no loud music no arguments or fights Nobody messing with your car ... Ppl mind they own bness
Property Manager at Serena Woods Apartments, Responded To This Review
Thank you so much for taking the time to share your positive experience at our community. We are delighted to hear that you find our place quiet, peaceful, and enjoyable. We appreciate your understanding that not all reviews may accurately reflect the true experience here. Our team is dedicated to promptly addressing any issues that may arise and ensuring a comfortable living environment for all residents. If there is anything else we can do to enhance your experience or if you have any questions or concerns in the future, please don't hesitate to reach out. We value your residency and are committed to providing excellent service and a great living environment for you. Thank you again for your kind words and for choosing our community as your home.
Property Manager at Serena Woods Apartments, Responded To This Review
Thank you for your positive feedback and for sharing your experience with us. We are thrilled to hear that you find our community quiet, peaceful, and free from disturbances. We appreciate your understanding that not all reviews may reflect the true experience of living here. Our priority is to provide a comfortable and enjoyable living environment for all our residents, and we are glad that you have found this to be the case. If you ever have any concerns or need assistance with anything, please do not hesitate to reach out to our management team. We are here to ensure that your stay with us continues to be pleasant and hassle-free. Thank you again for choosing our community as your home. We look forward to continuing to provide you with a great living experience.
Plumbing issues, roaches daily and rats(winterTime), police are over there every other week. Save your money!
Property Manager at Serena Woods Apartments, Responded To This Review
We are truly sorry to hear about the issues you've experienced during your time at Serena Woods. Your feedback is important to us, and we take these concerns very seriously. Regarding the plumbing issues, pest problems, and other issues you've mentioned, we want to assure you that we have a dedicated maintenance team that works diligently to address these issues as soon as they are reported. We have also implemented regular pest control measures to manage and prevent infestations. Regarding police presence, while we cannot control external factors, we work closely with local law enforcement to ensure the safety and security of our residents and property. We understand the importance of providing a comfortable and enjoyable living environment, and we are committed to resolving these issues promptly. If you have any specific concerns or need further assistance, please do not hesitate to reach out to our management team directly. We value your feedback and hope to have the opportunity to improve your experience at Serena Woods.
We have roaches and all kinds of pests. There are literally bags of trash laying in the parking lot at all times. The property is not a cheap at all. Complete scam... do not move here. Been here for 6 months and will absolutely be leaving in 6 more. God I regret coming here. Incredibly old/unsafe buildings as well and massive flooding to top it off.
Property Manager at Serena Woods Apartments, Responded To This Review
We sincerely apologize for any inconvenience or discomfort you may have experienced during your time here. We want to assure you that we take all resident concerns seriously and have taken immediate action to address the issues you mentioned in your review. Our pest control program is comprehensive, and we conduct regular inspections and treatments to prevent and manage any pest issues. Our dedicated team is committed to ensuring a pest-free environment for all residents. Regarding litter in the parking lot, we have increased the frequency of our cleaning and maintenance efforts. Our porters regularly patrol the property to pick up trash and maintain cleanliness standards throughout the community. As for building safety and flooding concerns, we have conducted thorough inspections and made necessary repairs to address any structural issues. Additionally, we have implemented proactive measures to mitigate flooding risks and ensure the safety of our residents. We understand the importance of a comfortable and enjoyable living environment and are continuously working to improve our community. Your feedback is valuable to us, and we appreciate your patience as we strive to meet and exceed your expectations. If you have any further concerns or require assistance, please do not hesitate to reach out to our management team. We are here to ensure that your experience with us is positive and that you feel at home in our community. Thank you for choosing to be a part of our community. We look forward to providing you with an improved living experience.
Property Manager at Serena Woods Apartments, Responded To This Review
Thank you for bringing your concerns to our attention. We understand the importance of a comfortable living environment and have taken immediate action to address the issues you mentioned. Our pest control program has been intensified to ensure that all units are regularly inspected and treated to prevent any pest infestations. We have also implemented stricter cleanliness measures to prevent littering in the parking lot. Regarding building safety and flooding concerns, we have conducted thorough inspections and made necessary repairs to address any structural issues. Additionally, we have implemented proactive measures to mitigate flooding risks and ensure the safety of our residents. We apologize for any inconvenience these issues may have caused during your stay. Your feedback is invaluable, and we appreciate your patience and understanding as we continue to improve our community. Please feel free to reach out to our management team if you have any further concerns or require assistance. We are here to ensure that your experience with us is positive and enjoyable. Thank you for choosing to be a part of our community. We look forward to providing you with an improved living experience.
These apartments are COCKROACH infested! They were living in the back/inside of the refrigerator when we moved in and would come in through the cracks under the baseboards. It took THREE separate visits for them to replace the refrigerator due to them infesting all the inside mechanical components. The management there never returns phone calls or addresses your needs. Nothing is done to standards. Moved out and was told “all good, it’s move in ready — you should be receiving a check in the mail for the deposit” only to receive a debt collection bill a month later for $515, for who knows what? DO NOT MOVE INTO THESE APARTMENTS!!!!! Also FYI— it’s in an extreme flood zone, a lot of the first floors were completely flooded a few years ago. That’s why they’re “remodeled”.
Property Manager at Serena Woods Apartments, Responded To This Review
We are sorry to hear about your experience, but we want to clarify that the information provided in your review does not accurately reflect the standards and practices of our apartment community. Regarding pest control, we have a robust and proactive pest management program in place. Our team conducts regular inspections and treatments to prevent and address any pest issues. We take immediate action upon receiving reports of pests to ensure a comfortable living environment for all residents. Our management team is dedicated to addressing resident needs promptly and professionally. We strive to provide excellent customer service and ensure that all maintenance requests are handled in a timely manner. We apologize if there was any miscommunication regarding your move-out process and deposit refund. Our aim is to be transparent and fair with all our residents. As for the flood zone, while we are located in an area prone to flooding, we have taken significant measures to mitigate risks and ensure the safety of our residents and property. Any remodeling or renovations are conducted to enhance the quality and safety of our apartments, not as a response to previous flooding incidents. We take resident feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Please reach out to our management team so we can address any outstanding issues and work towards a resolution. Thank you for bringing these concerns to our attention, and we hope to have the chance to improve your perception of our community.
This property has been infested with roaches since we moved in, raccoons trying to break there way through while trapped in a closet and now a mouse. This is the most ridiculous excuse for a building because these things are allowed in through huge gaps between the floor and wall. The gaps are all throughout the apartment and some are wide enough to stick your hand through. It’s horrible and there is no end. I’ve hired outside help, I’ve asked them for help and these things won’t leave. I clean and clean and clean and they still come back. Don’t live here.
Property Manager at Serena Woods Apartments, Responded To This Review
Thank you for sharing your concerns. We want to address that the review you mentioned is from 2020, and since then, we have implemented various measures to ensure a comfortable and pest-free environment for all our residents. We have a dedicated pest control team that works diligently to address any pest issues promptly and effectively. Additionally, we take reports of wildlife or any maintenance issues seriously and handle them in a timely manner to maintain the quality of our community. If you have any current concerns or if there's anything we can assist you with, please don't hesitate to reach out to our management team. We are committed to providing excellent service and ensuring that all residents enjoy a pleasant living experience. Thank you for being a valued member of our community.
Roaches, plumbing is horrible, walls are thin so you hear everything and police are always over here.
Property Manager at Serena Woods Apartments, Responded To This Review
Thank you for sharing your concerns with us. We want to clarify that the review you mentioned is from 2020, and since then, we have taken significant steps to address and resolve these issues to improve the living experience for all our residents. Regarding pest control, we have a proactive approach in place, and our dedicated team conducts regular inspections and treatments to prevent and manage any infestations effectively. Our maintenance team also works diligently to address plumbing issues promptly and ensure that everything is in optimal working condition. As for noise reduction, we understand the importance of a peaceful environment, and we continuously implement measures to improve soundproofing within our units. Regarding police presence, we work closely with law enforcement to ensure the safety and security of our community. Any incidents are handled promptly and according to established protocols. We value your feedback and encourage you to reach out to our management team directly if you have any specific concerns or if there's anything we can do to enhance your living experience with us. Thank you for being a part of our community, and we look forward to serving you better.
Moved in last month and so far love the quietness.
Property Manager at Serena Woods Apartments, Responded To This Review
We're thrilled to hear that you're enjoying the peaceful atmosphere at our place! Creating a quiet and serene environment is something we prioritize, and it's fantastic to know that it's making a positive impact on your experience. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Welcome, and we hope you continue to enjoy your time here!
At first it seemed just fine. We ended up with an older model. There are countless things that need to be replaced including drawers, door handles, and appliances. The dishwasher was replaced but not mounted correctly, and when it's full and open it literally falls forward. The door was not properly sealed when we moved in, so much of our heat was getting sucked outside. A couple months ago they "fixed" the floor in the utility closet as the water heater was falling through the floor. You could literally stand underneath the building and feel all of our air conditioning getting sucked out. They did not properly insulate the repair though and you can still feel cool air coming out from the bottom. We also had a leak in our water line that poured out all over the ground for 2 weeks before they came to fix it. This cost us immensely on our water and energy bill. In April there was a HORRIBLE flood. My fiance and I both lost our cars and were stranded for a week without work. FEMA did nothing to help us and neither did the apartments. The only thing they did was post pone late fees for a week. If you get a flash flood alert to your phone MOVE YOUR CAR UP TO THE OFFICE!!! Mine was under about 6 feet of water at its highest point. The building also seems to be settling. The bedroom door now sticks due to the shift and there is a crack under the carpet that is getting bigger. We don't have a large roach problem but I have seen other units that are HORRENDOUSLY disgusting. The quality of people that live here is significantly lacking in most buildings...so expect to move in after someone gross. After my fiance had a career change our finances were off schedule and we requested an extension. We were told by management that they would waive the late fees for us; they didn't. Overall, this place is pretty ratchet. I would recommend the buildings closer to the front as they are upgraded and have been remodeled. Also, they charge you on your rent for pest control but they never do it.
Property Manager at Serena Woods Apartments, Responded To This Review
We want to express our sincerest apologies for the challenges and frustrations you've experienced during your time at Serena Woods, as described in your review from September 2017. Your feedback is invaluable to us, and we take your concerns very seriously. We deeply regret any inconveniences caused by the maintenance issues you've encountered, such as the problems with appliances, heating, and water leaks. It is our priority to ensure that our residents live comfortably in well-maintained homes, and we apologize for falling short of that standard in your case. Regarding the flood incident, we understand the severity of the situation and sympathize with the difficulties you faced. We apologize for any lack of support during that time and for not meeting your expectations in terms of assistance and response. We also apologize for the miscommunication regarding late fees and extensions. We understand the importance of clear and accurate communication in such matters and will work to improve our processes to avoid such issues in the future. Rest assured, we are actively addressing the maintenance and quality concerns you've raised. Our goal is to continuously improve our community and provide a better living experience for all our residents. If there are any outstanding issues that require immediate attention or if you have further feedback or suggestions, please contact us directly. We are committed to resolving these issues and ensuring your satisfaction. Again, we apologize for the inconveniences you've faced and appreciate your feedback as it helps us improve our services.
Why did our review get deleted? Don't move here.. regular rain floods this place so imagine the hurricane.. we were rescued by boats then told to have rent in by the 8th.. its a ghost town here.. cars that were underwater are everywhere and people are moving out after trying to see what memories they can save.
Property Manager at Serena Woods Apartments, Responded To This Review
Thank you for reaching out and sharing your concerns about your experience at our apartments in 2017. We apologize for any inconvenience or distress caused by the major flooding event that affected Houston during that time. We understand the impact of such natural disasters and acknowledge that they can significantly disrupt daily life and living conditions. It is important to note that the flooding was a widespread issue that affected many areas across Houston, and our community was not immune to its effects. Since then, the city and our management team have taken proactive measures to mitigate the risk of future flooding and improve our emergency response protocols. We have worked closely with local authorities and implemented necessary changes to enhance our community's resilience and safety. Regarding your concern about your review being deleted, we want to clarify that we do not have control over reviews being removed from platforms. However, we value all feedback and strive to address any issues raised by our residents. We appreciate your understanding during such challenging times and encourage you to reach out to us directly if you have any ongoing concerns or need assistance. Your feedback is essential in helping us improve and provide a better living experience for our residents. Thank you for sharing your feedback, and we hope to continue serving you better in the future.
This place makes me feel at home its very peaceful plus the staff is always helpful
Property Manager at Serena Woods Apartments, Responded To This Review
Thank you for sharing your positive experience at Serena Woods in 2017! We're thrilled to hear that you feel at home and find our community peaceful. Our staff works hard to ensure that our residents have a comfortable and enjoyable living experience, and we're delighted that you've found them to be helpful. If there's anything specific that you need assistance with or if you have any feedback to share, please don't hesitate to reach out. We value your residency and strive to continue providing you with exceptional service and a welcoming environment at Serena Woods.
I am writing this to warn potential tenants at this property. Yes there are upgraded models with new appliances and cabinetry, and yes the example model is beautiful, but the problems here are very numerous. We had terrible flooding in April of 2016 and most of the residents lost their vehicles. They will not tell you about this when you visit. When we moved in, we made a list for things that needed to be fixed and they have yet to be addressed nearly a year later. Maintenance is never on time, available or useful. They are sloppy, don't speak any English, and never return to finish the job. We have lost hundreds of dollars on our energy bill due to cheap, cracked, single pane windows, old weather stripping, and a HOLE in the floor of our utility room that was "fixed" with a chunk of plywood. Any apartments located in the center of the buildings also have severe cockroach problems. One of our neighbors sees them walking in line where the wall meets the ceiling every morning when they wake up, and when you turn the lights on, they scatter. Some of the buildings are also settling, due to the soft ground. We have cracks in the floor under our carpet and the doors do not close straight as the entire building is shifted. They need to demolish many of these buildings and start over. There are also tenants that throw their trash over the railings from upper floors and leave it all over the ground for raccoons or your pet to find. I was out walking my dog and he nearly grabbed up a chicken bone! There is no telling when they will clean up around the dumpsters. It varies by week. Please do not make the mistake of moving here. I would leave no stars if I could.
Property Manager at Serena Woods Apartments, Responded To This Review
Thank you for sharing your concerns about your experience at our property in 2016. We understand the importance of addressing these issues and want to provide some updates on the improvements we have made since then. Following the flooding incident in April 2016, both the city and our property management took extensive measures to prevent such incidents from happening again. We have invested in comprehensive flood prevention systems and infrastructure upgrades to ensure the safety and well-being of our residents. Regarding maintenance and repair issues, we acknowledge that there were challenges in the past, and we have since revamped our maintenance procedures and hired a more efficient and responsive team. We now prioritize timely responses to maintenance requests and ensure that all issues are addressed promptly. Additionally, we have upgraded many units with new appliances, cabinetry, and improved amenities to enhance the overall living experience for our residents. We have also implemented stricter cleanliness protocols and pest control measures to address any infestation issues. We apologize for any inconveniences you may have experienced in the past and want to assure you that we are continuously striving to improve our property and provide a comfortable and enjoyable living environment for all our residents. If you have any specific concerns or would like to discuss your experience further, please do not hesitate to reach out to our management team. We value your feedback and are committed to addressing any remaining issues and providing a positive living experience for our residents. Thank you for sharing your feedback, and we hope to have the opportunity to restore your trust and improve your perception of our property.
Worst apartments I've ever seen in my life we move in there is no a/c . 24 hour emergency Maintenence is just a flat out lie our ac has been out for 2 days after numerous calls and we still can't get this so called Maintenence guy to come fix it. Not to mention of apartment has mold and cracks everywhere and is flea infested . DO NOT LIVE HERE
Property Manager at Serena Woods Apartments, Responded To This Review
We sincerely apologize for the negative experience you had at One Westfield Lake in 2016. We have recently taken over management and are deeply committed to improving the living conditions for all our residents. Since our management takeover, we have made significant changes to address maintenance issues promptly and efficiently. We have also implemented measures to address mold, cracks, and pest infestations to ensure a healthier living environment for everyone. Your feedback is invaluable to us, and we would appreciate the opportunity to address your specific concerns directly. Please reach out to our new management team so we can work swiftly to resolve any outstanding issues and improve your experience with us. We understand the importance of having a comfortable and safe place to call home and are dedicated to making positive changes. Thank you for bringing these concerns to our attention, and we look forward to hearing from you soon.
My husband and I have lived here for about a week and so far so good. Everyone is very friendly and our neighbors are always asking us how we are doing. We live in a 2 bed, 2 bath and it's more than enough space for our needs. For being an older complex, it still looks somewhat nice. They have updated the appliances in our kitchen that have been working great. They even gave me the ok to refinish the cupboards because I felt like they needed to be updated as well! Management has been easy going about almost everything, and so far, we have really enjoyed living here!
Property Manager at Serena Woods Apartments, Responded To This Review
Thank you for sharing your positive experience about Serena Woods in your review from 2015. We are thrilled to hear that you and your husband are enjoying your new home and that everything has been going well since you moved in. We take great pride in maintaining beautiful grounds and a peaceful environment for all our residents. It's wonderful to know that you find the community to be friendly and that your neighbors have been welcoming. We believe in fostering a sense of community and are delighted that you are already feeling at home. We're glad that you find your 2-bedroom, 2-bathroom apartment spacious and suitable for your needs. Our efforts to update appliances and accommodate residents' requests for refinishing cabinets are part of our commitment to ensuring your comfort and satisfaction. If there's anything else we can do to enhance your living experience or if you have any further feedback to share, please don't hesitate to reach out. We value your residency and aim to continue providing a great living environment for all our residents.
Serena Woods Apartments Photos
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Serena Woods Apartments
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2BD, 2BA - 1,165 SF
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DINING ROOM
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KITCHEN
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DINING ROOM
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LIVING ROOM
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LIVING ROOM
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FIRST BATHROOM
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SECOND BATHROOM
Models
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1x1
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2x2
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Serena Woods Apartments has one to three bedrooms with rent ranges from $943/mo. to $1,611/mo.
You can take a virtual tour of Serena Woods Apartments on Apartments.com.
Serena Woods Apartments is in Cypresswood in the city of Spring. Here you’ll find three shopping centers within 0.7 mile of the property. Five parks are within 6.5 miles, including Mercer Arboretum & Botanic Gardens, Pundt Park, and Spring Creek Greenway Nature Center.
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2800 Hirschfield Rd
Spring, TX 77373
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