Glen at Burnsville

The apartment is good,but like my unit needs a lot of repairs and wasnt deep cleaned,and hallway and outside the entrance door needs to have some steps due to water flooding at the door giving residents hard time to jump.

New resident and I’m happy and loving the new place for myself and my dog Leo! Everyone has been super helpful getting me settled even with all my questions.

The cabinets are not updated and the carpets although shampooed were not clean and I even found a baby sock in the corner of 1 room and press on nails in the master bathroom

Living conditions are great, neighbors are nice and friendly. Great Management but the only issue is the hot water is rare, And doesn’t last long

The management has been great. They have been there when I have questions. The application process was very easy. I enjoyed the fact that I was able to do everything online

Apartments are decent sized but i hate how we don’t have access to the pool or in unit washers and dryers for the amount of money we pay i would love to be able to enjoy the amenities

The hallways are very clean. Noise from other apartments cannot be heard and goes unnoticed. Only maintenance should improve in terms of arriving on time.

I wish my emails didn't dead name me ?? But otherwise, I know managment is crazy busy so I'm not that bothered by things being slow. Vincent is awesome.

It’s an okay place to live. It’s not cleanest but it barely passes for livable. The price for using the laundry machines went up since I first moved in which I can understand why but I would also like to see where that extra money is going towards. Been living here for 9 months and had witnessed them getting the hallway carpets cleaned once. There’s always junk left out by the mailboxes and the hallways tend to smell funny. I’m not even sure if my heat is working in my apt but I manage. You get what you pay for.

I am very happy to live here, the location is excellent, the office staff is very attentive and friendly. They give a quick response to minor reappearances that arise.

For the most part every concern has been handled promptly. They said they have roach exterminators out to do weekly sprays so that’s kind of concerning. But so far it’s decent

I had just moved in. There was an issue with my toilet and maintenance was very quick to respond... very nice people to deal with. Overall a good experience

Not clean, cockroaches, dismissive management and owners who do not take any pride in the property. Not secured, all locked entrances broken. Total dump.

My apartment is nice and beautiful, but the hallways and other areas needs to keep it clean. Vincent is a great guy and help me with all my needs to get approved and move quick.

It’s going good so far. I’m liking it, it’s pretty quiet and relaxing. There are a few things that can be updated and fixed. It also takes a while for request to process.

Mi apartamento esta bien cuando necesito algo lo solucionan rapido pero pagamos por muchos servicios que no estan disponibles... por ej la piscina climatizada, el gym los pasillos apestan no hay seguridad alguna entre muchas cosas mas

Rats, roaches and awful, unhelpful staff. You will be toured through the only nice unit on the complex and in the end be thrown into what is the norm on this complex. The apartments are falling apart, the laundry rooms are disgusting and full of trash because staff does not do their jobs. Complaints to apartment staff or maintenance get you no where . Do not move here. Staff takes advantage of those who do not speak english and believe they can do it to everyone else. You will end up needing to pay 2x the rent to leave an apartment where sinks do not work, mice are running around your kitchen, and roaches are climbing on your walls.

Amenities are not available or in working shape, good apartment layout, but building is rundown. The Biltmore layouts are gorgeous, and they have potential, but it’s obvious the managerial staff doesn’t have time for certain things that could be important..

Very poorly maintained. The common area is filthy. More often than not the laundry room is dirty and for the time living here there’s only been two operating washing machines for the entire floor. Trash everywhere- hallways, staircases, common areas, around the building, no security whatsoever. The garage always smells and has water everywhere on the floors. Fire alarms are being pulled for no reason, almost weekly. Zero sound proofing. The outdoor pool was closed all summer and the previous summer. Potholes have been atrocious and left unfilled for months. Went to the office recently and there was a cockroach crawling on the office desk. The parking rules are not accommodating to guests. The elevator is not maintained and dirty inside.

Nice apartment for the price, have had no issues with property management so far or maintenance. Any questions or concerns have been handled properly and professionally. Not a bad pick for my first apartment

I just recently moved in it’s been a great move in experience and the apartment it’s very nice and spacious and I really love how calm it is to be living in the apartment.

New management is wonderful. Quick response to fix-it tickets. Friendly staff. On site maintenance that responds on weekends to emergency issues.

Las unidades son buenas pero necesita mejora en las donas de recreación están abandonadas por ejemplo las piscinas ya este año no funcionan y las luces de los parques no sirven

Building door does not lock as it should. Roaches, warnings of thievery, pools nor fitness room available. Lots of issues I've come across just in the first few days of move in. I'm not excited to see what else is going to come up

We are enjoying the comfort of our home going two years, love the amenities and staff. It is very quiet neighborhood and the neighbors are very friendly

Scheduled a tour but no one met me for it at the building. Sent an email and got nothing. Tried calling, but no one in the office picked up, so I left a voicemail. It's been a week, and I've still heard nothing. Not a good sign.

Moving into Glen at Burnsville has been a delightful experience! The amenities are great, offering a gym, pool, and a welcoming community space. The convenience of of restaurants and nearby shops makes life so much easier. Plus, my personal experience with the neighbors initially gave me sense of. Great place to live.

I love living here, the office personnel are very helpful and open to discuss any situation that may arise. The complex is cleaned regularly and I find it very enjoyable.

Way overpriced for what you get. Surprise charges with rent. Not a well maintained property. Management does not follow up. Car has been towed twice. Go rent a nice townhouse for the same amount or less you would pay here.

The Glen is a great place to live, but with management changes I feel they have a difficult time. My apartment layout is so nice, screened in private patios are unique in apartment homes giving you a feeling of not feeling confined. It's quiet in my building. I am thrilled to see the halls being carpeted and I hope they are going to paint. The Glen has so much potential. Garage door needs to be fixed properly, so it shuts . That's for our safety. That and front door of d building. Courtyard is beautiful and kept up.

I like the beautiful and peaceful environment and friendly neighbors of this apartment.

Peaceful,quiet and lovely outside court.People and workers friendly.

This is a good community. I've been here for over 10 years. I've seen alot of mgmt changes some for the good. Maintenance is awesome they work so hard to keep our community up and running.

It's nice apartments, big rooms, closer to the airport and restaurants. The rents is reasonable.

Glen at Burnsville is a nice place to live. Management is friendly. Most of the residents are friendly. It's quiet. But residents like to leave their garbage and unwanted furniture in the hallways and laundry room which is embarrassing when I have company coming over. The carpets and hallways need updating. There are stains everywhere and it smells awful

The management and maintenance team are VERY good. Especially maintenance. Always responding in a timely manner. With that being said, I was excited to see improvments to the building authenics this spring/summer.I was very disappointed that things have been put on hold due too budget restraints. I love my apartment but I'm embarrassed to bring anyone here because of the condition of the building. Stairs are loose, carpet stained, frequent smell of weed that absolutely over takes the entire floor. Management is trying but Phil and other management just have so much to deal including the recent fire. I know they are trying however I pay quite a bit of money to live in a building where I'm embarrassed to bring guest to.

This place doesn't care about the people that live hear once they sign the lease

DO NOT RENT HERE!! If I could give this place zero stars I would!! This place is absolutely horrible there have been 3 fires in the last 1.5 years all of which destroyed 4+ unit. Trash in hallways and garbage on walls. Cockroaches, bugs and mice! Laundry rooms are gross. Amenities offered are lacking severely in all ways. Management is terrible and offers no help. I have had three packages stolen from the locked room that they provide and when mentioned to the office they told me that there was nothing they could do to fix it because it’s an amenity that they offer and that they have no responsibility for it along with no cameras in the area. The elevator in our building has been broken for the last three months. Office staff has lied saying that things have been fixed when we know that they haven’t we had requested to have pest control come out due to a mice problem and nobody came when we mentioned it to the office the office person told me that pest control had been out even though I had been home all day and nobody showed they tried to tell me that pest control had been in our home. Trying to get a hold of the office is almost impossible they seem to be screening phone calls. I could go on. DO NOT RENT HERE!!

nice place to live but getting very exspensive to live here

Bad management, nothing is ever completed on a timely manner, the same pipes leak for months on end and it takes them a month to get a major plumbing issue solved. Hallways are always dirty with trash from residents that stays there for at least a week. Too high of pricing for the low quality.

These apt. Homes are a beautiful lay out, beautiful grounds outside, quiet,so far I love it here. The staff are so polite and courteous .they attempt to meet needs as soon as possible. Great maintenance.

Strongly encourage please to come look at the apartments. Not only its very peaceful place but the front desk employees were amazing at helping me move and making it very easy the leasing process.

I like the Glen in Burnsville because it is in a good location near 35E and 35W. Plus, there are grocery stores, restaurants, a pharmacy, walking parks near county road 11, and a bus stop within walking distance for those without a vehicle. The maintenance and community staff have always been super nice and helpful.

Nice community but a little dated. Nice renovated apts but the hallways need some help. Cleanliness in common areas need a little help too.

This place has potential. But until management can effectively improve cleaning processes and security issues, I do not recommend.

Over all this is a good place to live. The important maintenance items are always attend to immediately.

Recently moved out (July 2020) and honestly I don’t recommend these apts to anyone looking for a place. When I moved in 5 years ago (Raven Hills was the name at the time) everything went smoothly, halls and pool area were clean, maintenance was always done in a timely manner. Shortly after a few years new management took over and that’s when everything went down hill. The carpet in the halls were never kept up and began to get dirty and smelly, parking garage for some reason always smelled like cigarettes and marijuana, also management doesn’t check the indoor garage spaces as for one time someone parked in my space for a whole weekend and doesn’t seem to be right due to the fact that I was paying for my parking space. Elevator always broke down and took days to get it fixed. The main door seemed to be broken and anyone can get in and phone box system to unlock door functioned sometimes and sometimes it didn’t. I never checked the statement from our rent (which is my fault) but noticed I was being over charged for about 5 months straight for renters insurnace when I clearly had emailed them a copy each time it was due. Also emails were almost never responded and maintenance was a drag, the last month we were there our bathroom sink was clogged management stated that it wasn’t a priority (mind you we only had one bathroom) and it took over a month to get it fixed, we actually moved out and shortly after I got the notification that the sink was fixed(requested the maintenance on May 8th and moved out June 19th). Lastly we had nosey neighbors and we called several times to the office and complained and it seemed like they didn’t care since the neighbors still had loud music at all times of the day, and I can go on about different issue that are wrong with this place but I think you get the point. If your looking for a place look else where since glen at burnsville doesn’t seem to hold the standards the claim and by my experience from living there the last years I wouldn’t recommend anyone renting here.

I am living here, by over 6 years , in this amazing community and, great people a around me and, my Family and, I love this place.

Glen at Burnsville has a super friendly staff, always calls back on any questions or concerns and fixes anything in a timely manner.

Great amenities, large rooms, and a nice place for pet owners!