Emerald Park

UNINHABITABLE!!! My roommate and I moved into a unit that was supposedly newly renovated, but that we had not seen yet. Firstly, it was absolutely filthy, as in layers of grime on the floor and mirrors. It was 80° inside, and when we complained, we were informed that "it was just an old unit and wouldn't get below 77°" Furthermore, it was INFESTED with roaches. We saw hundreds. They were even painted over on cabinets, in the bathtub, on the countertops (yes the countertops were covered with peeling paint). All of the shelving was horribly warped, the front windows and back door would not lock, and several doors were too warped to close. Not a single piece of crown molding was sealed. We could not stay even a single night. But even after all of this, the complex charged us prorated rent and refused to refund our deposit. I would not stay here for anything.

I have greatly enjoyed living in this complex over the past two years! The management staff is incredibly kind and helpful, and was always quick to respond to any questions I had. The maintenance team is great at responding to the very few issues I had, and were always friendly faces to see around the property! I am honestly sad that I had to move out due to a new job across the metroplex, because this place was a genuinely great spot to call home. I loved the proximity to the local parks and the nearby walking trail, which was always beautiful and nice to go walking on. Additionally, you know it is a safe spot to live when everyone's kids hang out together outside! Never any issues with parking, and the only minor downside I could think of is that the valet trash pickup is not 100% on the days they say, but it never really bothered me much.

I have lived at Emerald Park Apts for over 13 years and this Team of Management and Maintenance Guys are the best by far. The last 2 years have been great and they are always willing to help right away! Carri, Rachel, Douglas and Earnest make living here more enjoyable. I never worry about having to wait days or weeks for something to get fixed. This snow storm proved how awesome Douglas and Earnest are...They worked day after day for hours trying to fix all the issues that were caused by the crazy freezing weather and never once complained or made me feel like I was bothering them. They are amazing! Carri and Rachel in the office always welcome you with a smile and always go out of their way to make everyone happy and cared for. I appreciate all they do. Emerald Park will definitely be my home as long as they are here.

First of all, I have never had rental issues until this pandemic hit and Emerald Park has been BEYOND INCREDIBLE. They have provided numerous resources to assist in rental issues since the loss of my employment due to COVID-19, have been accommodating, patient and excellent communicators throughout. CARRI WHITE IS A ROCK STAR!!!!!!! Kind, polite, just an all-around pleasant human being to say the least and once everything falls back into place for me, she is receiving a HUGE THANK YOU GIFT. Thank you sooooo much, Emerald Park and associates!!!!

We have lived at these apartments since October of 2018. It was good at first, but its mainly the people who live here that make it terrible. I've encountered a few times that I got into it with people here because they're so loud and very inconsiderate of their neighbors. There are so many people who come and go and they all smoke weed that you can smell it through the vents, and it spreads throughout your apt. The office will contact the people who are doing it, but they do not evict them unless the cops have been called on with 3 strikes. There are so many kids that run freely in the parking lot and grass fields that do not respect others property like cars. Our building particularly has alot of of drug trafficking. Usually at night when office is closed. But other than that the office manager Carrie is very wonderful. She has always made my issues a priority, and the maintenance man, Douglas was very kind, and took his time to fix our AC after hours. Its went out several times because the unit is so old. You get what you pay for. It mainly depends which unit you get, and the people who live around you that cause the experience to suck!

I have lived here for over a year. Just signed on with my second year back in August. We have been infested with yellow jackets and wasps. Have called and complained. Gone in person so many different times for pest control. The office tells me I am the one that needs to be buying wasp spray. It’s not my job. Neighbors leave bags of trash out even with the new Valet trash service they have going. Attending TCC. The location is the only good thing going for me at this point. Will be leaving after this lease is up. Highly don’t recommend especially with the prices going up.

I move into my new apartment on Aug 10. From the day I stepped into the office I felt nothing but love from the managers. Anytime I had a question, I would email them because my job schedule didn't allow me to call, and they responded quickly and always explained anything I needed to know. The apartments were so clean and quiet. There is a Beautiful pool and playground as well. I had just moved to Texas from Louisiana, and they helped me get everything done swiftly with NO COMPLICATIONS. You don't have to leave and worry whether you would be approved. You know everything upon leaving the office. I love everything about this apartment, the communication, the neatness, and most of all THE LOVE. If you want the best. I definitely recommend Emerald Park.

I have lived at Emerald Park for almost two years. And, I have had nothing but a great experience. Management has changed through-out this time, however, with each change, there has been positives going on. We had our roofs replaced and the parking lot was just done. It is so nice driving home on smooth pavement. The girls in the office both are super friendly and welcoming. The maintenance guys are always so helpful. My family and I give our home two thumbs up each!

You definitely need to come here and see these apartments. The sales staff are so helpful. They are really honest about all the expenses and they keep their word about discounts. They are never too busy to answer questions anytime of the day. They make you feel welcome and acceptedThe location is absolutely perfect. It's next to a park but still very close to the freeway. Very quiet for this neighborhood. I am looking forward to living here for many years

It seems as if the Apts. are turning into a "Hood". The neighbors show no respect for others personal property. All hours of the nite you have vehicles reving engines and honking. Sadly they're my neighbors abd I wish they weren't.

Management/maintenance take a good month or more to resolve any issues. Requested pest control, and no one ever came. The apartments landscape had piles of ant hills everywhere. Maintenance will take a week to a month to fix ac. Terrible place to live, especially during the summer because they won’t fix the ac until weeks later.

This apartment is not the best, but for the price and square footage in this area,its great. I have a 2bd/2ba and i like it. The rooms are big enough for queen size beds and in the master theres a walk in closet with tons of space. My absolute favorite thing about this apartment would have to be the location. Its not that far from North East Mall for shopping and you are surrounded by great variety of food. Its also quiet here haven't seen or heard of any crimes since i've been here and there's usually a cop car at night doing surveillance. So great location, quiet, shopping and a variety of food like i said not bad for the price.

Emerald park apartments have excellent management and maintenance is always on point! No bugs is just a bonus. Friendly community. There is a lot to do in the area!