Ashton Brook
100 Gillespie Dr,
Franklin,
TN
37067
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Monthly Rent
$1,517 - $2,296
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Bedrooms
1 - 3 bd
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Bathrooms
1 - 2 ba
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Square Feet
880 - 1,430 sq ft
Pricing & Floor Plans
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Unit 11203price $1,547square feet 880availibility Now
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Unit 10203price $1,547square feet 880availibility Now
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Unit 14204price $1,557square feet 880availibility Now
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Unit 07207price $1,591square feet 910availibility Now
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Unit 11308price $1,613square feet 910availibility Now
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Unit 16302price $1,613square feet 910availibility Now
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Unit 06304price $1,959square feet 1,225availibility Now
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Unit 03204price $1,959square feet 1,225availibility Now
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Unit 18306price $1,959square feet 1,225availibility Now
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Unit 13207price $2,008square feet 1,300availibility Now
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Unit 13202price $2,018square feet 1,300availibility Now
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Unit 06302price $2,030square feet 1,300availibility Now
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Unit 01204price $2,251square feet 1,430availibility Now
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Unit 01203price $2,296square feet 1,430availibility Sep 19
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Unit 01106price $2,184square feet 1,430availibility Sep 30
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Unit 11203price $1,547square feet 880availibility Now
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Unit 10203price $1,547square feet 880availibility Now
-
Unit 14204price $1,557square feet 880availibility Now
-
Unit 07207price $1,591square feet 910availibility Now
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Unit 11308price $1,613square feet 910availibility Now
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Unit 16302price $1,613square feet 910availibility Now
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Unit 06304price $1,959square feet 1,225availibility Now
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Unit 03204price $1,959square feet 1,225availibility Now
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Unit 18306price $1,959square feet 1,225availibility Now
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Unit 13207price $2,008square feet 1,300availibility Now
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Unit 13202price $2,018square feet 1,300availibility Now
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Unit 06302price $2,030square feet 1,300availibility Now
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Unit 01204price $2,251square feet 1,430availibility Now
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Unit 01203price $2,296square feet 1,430availibility Sep 19
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Unit 01106price $2,184square feet 1,430availibility Sep 30
Fees and Policies
The fees below are based on community-supplied data and may exclude additional fees and utilities. Use the Cost Calculator to add these fees to the base price.
- Utilities & Essentials
- Pest Control ServicesAmount for pest control services.$10 / mo
- Community Amenity FeeAmount for community amenity use and services.$30 / mo
- Internet ServicesAmount for internet services provided by community.$75 / mo
- Utility - ElectricUsage-Based (Utilities) Amount for provision and consumption of electricity.Varies
- Renters Liability Insurance - Third PartyVaries
- One-Time Basics
- Due at Application
- Administrative FeeAmount to facilitate move-in process for a resident.$250
- Application FeeAmount to process application, initiate screening, and take a rental home off the market.$50
- Security Deposit (Refundable)Varies
- Due at Application
- DogsRestrictions:Rottweiler, Doberman Pinscher, Pit Bull, Terrier/Staffordehire Terrier,Chow, Presa Canarios, Akita, Alaskan Malamutes, Wolf-Hybrid, or any mix thereof.Read MoreRead Less
- Cats
- Allowed
- Pet Fees
- Pet FeeMax of 10. Amount to facilitate authorized pet move-in.$300
- Pet RentMax of 10. Monthly amount for authorized pet.$25 / mo
- Garage
- Parking FeeMax of 10. Amount for garage parking space/services. May be subject to availability.$125 - $200 / mo
- Additional Parking Options
- Other
- Short Term RentalAmount for rental home occupancy for a shorter lease term. May be subject to availability.$100 / mo
- Renters Liability Only - Non-ComplianceAmount for not maintaining required Renters Liability Policy.$14.50 / occurrence
- Renters Liability/Content - Property ProgramAmount to participate in the property Renters Liability Program.$14.50 / mo
- Access Device - ReplacementAmount to obtain a replacement access device for community; fobs, keys, remotes, access passes.$100 / occurrence
- Pet/Animal - Lease ViolationAmount for violation of community policies related to pet or assistance animal.$25 / occurrence
- Intra-Community Transfer FeeAmount due when transferring to another rental unit within community.$500 / occurrence
- Insufficient Move-Out Notice FeeAmount for not providing notice to move-out as required by lease.100% of base rent / occurrence
- Lease ViolationAmount for violation of community policies and/or per lease terms.$25 / occurrence
- Returned Payment Fee (NSF)Amount for returned payment.$30 / occurrence
- Late FeeAmount for paying after rent due date; per terms of lease.10% of base rent / occurrence
- Legal/Eviction FeesVaries
Property Fee Disclaimer:
Security Deposit may change based on screening results, but total will not exceed legal maximums. Some items may be taxed under applicable law. Some fees may not apply to rental homes subject to an affordable program. All fees are subject to application and/or lease terms. Prices and availability subject to change. Resident is responsible for damages beyond ordinary wear and tear. Resident may need to maintain insurance and to activate and maintain utility services, including but not limited to electricity, water, gas, and internet, per the lease. Additional fees may apply as detailed in the application and/or lease agreement, which can be requested prior to applying.
Pet breed and other pet restrictions apply.
Parking, storage, and other rentable items are subject to availability. Final pricing and availability will be determined during lease agreement. See Leasing Agent for details.
Details
Property Information
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Built in 1996
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390 units/3 stories
Matterport 3D Tours
Select a unit to view pricing & availability
About Ashton Brook
Select your dream home from a diverse collection of thoughtfully designed luxury homes available with us, which includes variety of arrangements for each home with access to world-class amenities and is finished to reflect your unique personal taste.
Ashton Brook is an apartment community located in Williamson County and the 37067 ZIP Code. This area is served by the Williamson County attendance zone.
Unique Features
- BBQ Grills
- TV Lounge
- Swimming Pools
- Gated Community
- Tech Package (1GBPs Internet / Streaming)
- Upgraded Cabinets
- On-site Maintenance
- Vinyl Plank Flooring
- Car Wash
- 24 Hour Emergency Maintenance
- Pool Views
- Reserved Parking
- Fire Pit
- Tennis Courts
- Tile Backsplash
- Valet Trash
- Walk-in Closet
- Vaulted Ceilings
Community Amenities
Pool
Fitness Center
Laundry Facilities
Playground
Clubhouse
Controlled Access
Business Center
Grill
Property Services
- Laundry Facilities
- Controlled Access
- Maintenance on site
- Property Manager on Site
- 24 Hour Access
- Hearing Impaired Accessible
- Vision Impaired Accessible
- Online Services
- Planned Social Activities
- Car Wash Area
Shared Community
- Business Center
- Clubhouse
- Lounge
- Walk-Up
Fitness & Recreation
- Fitness Center
- Pool
- Playground
- Tennis Court
Outdoor Features
- Gated
- Sundeck
- Grill
- Picnic Area
- Dog Park
Student Features
- Individual Locking Bedrooms
- Private Bathroom
Apartment Features
Air Conditioning
Dishwasher
Washer/Dryer Hookup
High Speed Internet Access
Walk-In Closets
Granite Countertops
Microwave
Refrigerator
Highlights
- High Speed Internet Access
- Washer/Dryer Hookup
- Air Conditioning
- Heating
- Ceiling Fans
- Smoke Free
- Cable Ready
- Security System
- Trash Compactor
- Tub/Shower
- Fireplace
- Handrails
- Wheelchair Accessible (Rooms)
Kitchen Features & Appliances
- Dishwasher
- Disposal
- Ice Maker
- Granite Countertops
- Stainless Steel Appliances
- Kitchen
- Microwave
- Oven
- Range
- Refrigerator
- Freezer
- Warming Drawer
- Quartz Countertops
Model Details
- Carpet
- Tile Floors
- Vinyl Flooring
- Dining Room
- Crown Molding
- Vaulted Ceiling
- Walk-In Closets
- Window Coverings
- Large Bedrooms
- Balcony
- Patio
- Laundry Facilities
- Controlled Access
- Maintenance on site
- Property Manager on Site
- 24 Hour Access
- Hearing Impaired Accessible
- Vision Impaired Accessible
- Online Services
- Planned Social Activities
- Car Wash Area
- Business Center
- Clubhouse
- Lounge
- Walk-Up
- Gated
- Sundeck
- Grill
- Picnic Area
- Dog Park
- Fitness Center
- Pool
- Playground
- Tennis Court
- Individual Locking Bedrooms
- Private Bathroom
- BBQ Grills
- TV Lounge
- Swimming Pools
- Gated Community
- Tech Package (1GBPs Internet / Streaming)
- Upgraded Cabinets
- On-site Maintenance
- Vinyl Plank Flooring
- Car Wash
- 24 Hour Emergency Maintenance
- Pool Views
- Reserved Parking
- Fire Pit
- Tennis Courts
- Tile Backsplash
- Valet Trash
- Walk-in Closet
- Vaulted Ceilings
- High Speed Internet Access
- Washer/Dryer Hookup
- Air Conditioning
- Heating
- Ceiling Fans
- Smoke Free
- Cable Ready
- Security System
- Trash Compactor
- Tub/Shower
- Fireplace
- Handrails
- Wheelchair Accessible (Rooms)
- Dishwasher
- Disposal
- Ice Maker
- Granite Countertops
- Stainless Steel Appliances
- Kitchen
- Microwave
- Oven
- Range
- Refrigerator
- Freezer
- Warming Drawer
- Quartz Countertops
- Carpet
- Tile Floors
- Vinyl Flooring
- Dining Room
- Crown Molding
- Vaulted Ceiling
- Walk-In Closets
- Window Coverings
- Large Bedrooms
- Balcony
- Patio
| Monday | 9am - 6pm |
|---|---|
| Tuesday | 9am - 6pm |
| Wednesday | 9am - 6pm |
| Thursday | 9am - 6pm |
| Friday | 9am - 6pm |
| Saturday | 10am - 5pm |
| Sunday | Closed |
Middle Tennessee has some exciting cities, such as Franklin, TN. Just south of Nashville, Franklin is a charming city with a historic past. The Carnton home is a popular house museum and battle site of the mid-19th century.
In Franklin, you’ll find many conveniences in the downtown area. Main Street near Pinkerton Park is lined with hip restaurants and bars. There are great antique stores and boutiques in this highly walkable area.
Throughout the year, locals gather for a number of community events. Main Street Festival is a family-friendly event with artisan crafts, food, and carnival rides. People love to attend the Pilgrimage, a community music festival.
Higher educational opportunities are plentiful in Franklin as it has five campuses. Enjoy all of the comforts of your Franklin rental, and be close to the shops at the Factory at Franklin by the Park at Harlinsdale Farm.
Learn more about living in Franklin| Colleges & Universities | Distance | ||
|---|---|---|---|
| Colleges & Universities | Distance | ||
| Drive: | 21 min | 14.3 mi | |
| Drive: | 20 min | 15.6 mi | |
| Drive: | 22 min | 16.6 mi | |
| Drive: | 27 min | 19.6 mi |
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.
View GreatSchools Rating Methodology
Data provided by GreatSchools.org © 2025. All rights reserved.
Property Ratings at Ashton Brook
Ashton Brook apartments are very well situated and everything is accessible within minutes.
Floor plan and move in experience was good. But please check if everything is working within 1 day and report to management.
Its Very good Residential community but lot can be improved
Ashton Brook Apartment is very good community and prime location, except the maintainence and leasing team.
Our family praise Ashton Brook office staff and maintenance team of their friendly and professional works, overall, for years. Thank you for reliable and comfortable services.
Excelente lugar para vivir, tranquilo, seguro, cómodo y con buena ubicación
Right now I will not recommend any of my friends to move in here and I’m planning not to renew my lease
Ashton Brook is a calm, quiet, and spacious community—perfect for those who enjoy peaceful surroundings and open layouts. The maintenance team, especially Frank, is fantastic and always helpful. However, the leasing office can be unresponsive at times, and the rent increases have been quite high without much notice. It’s a great place to live overall, but the management side could definitely improve
All around green and beautiful trees surrounded all homes make comfortable and scenic residential places of community people. Kids play ground is a best place among nearby communities.
Amazing community in happening neighborhood. With walking access to all shopping, party, entertainment places. Clean apartments and Friendly maintenance crew who are always helpful and well qualified.
Ashton is always the best community in Franklin. The maintenance and houses are very good .
Excelente complejo de apartamentos, limpios y seguros
After looking at many apartments, we decided that Ashton Brook was the place for us. The apartment is a good size and it is clean and well-maintained. The location is excellent as it is located close to many shops and restaurants. The office staff is incredible and knowledgeable. They made it very easy to get through the rental process and get moved in.
Some minor things should be addressed. But we are overall satisfied and would probably renew our lease.
Apartment is old, however appliances inside the home are good. Additional Internet cost by default is unnecessarily charged to renter. Amenities charge are little high.
Ashton: Pros and Cons Pros: 1. Excellent location 2. Quality apartments 3. Good schools 4. Kids Play area Cons: 1. Expensive mandatory internet service 2. Lack of transparency in water billing; no individual water meters per apartment 3. Management could improve in certain areas 4. Gym facilities are limited and insufficient for such a large community
If your looking for a quiet, yet modern aspect of living then Ashton Brook is your place. The newly renovated apartments are very nice and the luxuries they provide regarding amenities are incomparable. The new fitness center and brand new reconfigured/ resurfaced pool are great additions. Esepcially if you are a cold plunger and fitness enthusiast like me. Those aspects are crusil for my development as an athlete. I look forward to another great year at this location and the facilities they provide.
Amazing service and my HVAC is working as intended.
Property Manager at Ashton Brook, Responded To This Review
Hi there, thank you for taking the time to leave a review for us at Ashton Brook. We're happy we could meet your expectations!
Clean well maintained community that is very family friendly.
Property Manager at Ashton Brook, Responded To This Review
Hi there - we're thrilled to hear you had such a great experience!
Excelente atencion .. estamos muy contento por los momemtos.. Hay dia q se retrasa un poco el.servicio pero entendemos la demanda q tiene por el servicio mtto q aplican para todos.
Property Manager at Ashton Brook, Responded To This Review
Hey there - our pleasure! Happy you had a great experience.
The community is pleasant and inviting. The apartment is more spacious than I had anticipated and I love living here outside of my monster washing machine
Property Manager at Ashton Brook, Responded To This Review
Thank you for your review, if you send me an email I can look into replacing your washing machine.
There is a poor lack of communication by the office staff. In order to get a response from them I have to take time out of my day to walk down to the office and speak with someone because they don’t answer the phone or return voicemails. They take days to reply to emails, if at all. I have also notified them about a hole on the outside of the building near my kitchen window and have received no response about it. I have only been here a month and there hasn’t been a week that’s gone by that I didn’t have to kill several bugs which includes roaches, ants, spiders and earwigs. I will not renew my lease at this property and definitely won’t recommend it to anyone I know.
Property Manager at Ashton Brook, Responded To This Review
Hi Tenika, the outside siding is something that has to be contracted out, we have it scheduled for 4.22. We offer pest control service every Wednesday, please let us know if you want your unit treated. Thank you!
The management team seems out of touch with its residents and at times incompetent. Events are organized during the work day - when most people are working and cannot attend. The gate is permanently broken and when it does work the call function does nothing resulting in long lines. I (and it appears many others) had to get our access card reset for the new gym - an inconvenience that should’ve been accounted for. I don’t have this issue but I see others on the app stating their rent isn’t correct and random charges appear. I really hoped the new management company would be better but so far it’s pretty much the same. I moved from out of state but it’s really disappointing how low the bar is for customer satisfaction and basic communication from the office staff. Plenty of times where maintenance work, such as closing our staircase, was not communicated.
Property Manager at Ashton Brook, Responded To This Review
Hi I am sorry you fill that way, we are hosting a wine and yoga event Friday evening hopefully you can make it to that! If you are having issues with your access card please email us and we can get it re-set. Thank you!
The new management Graystar coming with additional fees with no reasonable explanation. There cover is the contract was negotiated before they took over, all lies just to overcharge the tenants
Property Manager at Ashton Brook, Responded To This Review
I would be happy to go over your lease agreement that lays out all of the charges, thank you.
I just moved in this week and we love it so far! Beginning with the staff, property manager and the leasing agents are so amazing and accommodating. Very friendly and welcoming. The lay outs of the apartment are wonderful and spacious.
Property Manager at Ashton Brook, Responded To This Review
Hi, we're happy you found our staff to be so supportive during your experience here at Ashton Brook.
Ashton is great community to live Recently the management change has brought the positive change in the community The long pending service maintenance requests are closed quickly with quality job To make it even better there can be attempt to release mandatory lock in for Xfinity which is causing potential residents to choose other options Great community great space for home
Property Manager at Ashton Brook, Responded To This Review
We appreciate your positive review about your recent experience with us!
Greystar is very good as compare to previous owner of ashton brook. They pay attention to every problem and make sure they solve it.
Property Manager at Ashton Brook, Responded To This Review
Hi, we are very happy we could provide you with a positive experience!
These guyes are rude incompetent and just think about money no concern about people living here. For them only Money is everything. They don't care for residents. Very partial.
Property Manager at Ashton Brook, Responded To This Review
We appreciate your review and take your comments very seriously. We're very sorry to hear that you are not satisfied with our services. We always welcome the opportunity to speak with our residents about their concerns and how we can help it a more positive experience . Unfortunately, since your post is anonymous, we have to ask you to reach out to your property manager to schedule time to talk. Thank you,
Property Manager at Ashton Brook, Responded To This Review
We appreciate your review and take your comments very seriously. We're very sorry to hear that you are not satisfied with our services. We always welcome the opportunity to speak with our residents about their concerns and how we can help it a more positive experience . Unfortunately, since your post is anonymous, we have to ask you to reach out to your property manager to schedule time to talk. Thank you, Ashton Brook Management
There really isn't enough space here to write about everything that is wrong with this property. Just be careful moving here. No gym-they will tell you a different story each time. The larger, nicer pool hasn't worked in two summers now. The office staff is incompetent and will tell you anything or just never answer emails, calls and when you go in, they will just lie. Tons of fees on your bills and that is something you will have to stay on top of for sure just to get them to make it right. It starts from the top, corporate. If something breaks, good luck. Drive by and you will see the broken garage. Its been that way for months. Other yellow markers around the property and still not fixed. That will give you an indication of how long it takes for them to fix your unit correctly if something is broken. Do not be fooled by the office staff if you come here to look at the apartment. I wish I had read all of these comments and took them to heart before choosing my home. Best of luck.
Property Manager at Ashton Brook, Responded To This Review
Your comments are upsetting to hear and we'd like the opportunity to try and make your experience more positive. Your review is anonymous, so we are not able to reach out to speak with you about your concerns. Please reach out to your Community Manager and see how we can help you. We understand renovations take time, but we know our residents are going to love it when it is completed! We're almost there! Happy residents are our first priority.
Pro - Safe place to live and convenient location Cons - - They forced us to get renovations in the kitchen and bathroom while we still live here. First, it was inconvenient. We couldn't use them for about a week and a half. The renovations made things less functional. The bathroom mirror is now a third of the original size, the bathroom counter space was greatly reduced, the water pressure is ridiculously low, and they removed the drawers under the sink. In the kitchen, the sink was replaced with an asymmetrical one where the side with garbage disposal is too small to clean off most of my pans. Also, all of the power outlets have one socket that does not work. - Moving out was a pain. After emailing the office many times, one of the employees told us how much our rent would increase (about $200), so we emailed him back that we will not be renewing the lease. Months go by and the lease renewal was never put onto our portal to officially decline, but I thought that was due to us emailing them. About 3 weeks before our lease is up, we decided to try to confirm everything was good to go. Had to call, email, and visit the office to finally get someone to help. THEN they posted the lease renewal on the portal. It is like pulling teeth! I have to keep calling, emailing, and visiting the office to get all the information to move out. - Overcharged a full months rent. I move out in a few days, and Ashton Brooke charged me for the full month of July. I was told it would take up to a month to reimburse me.
Property Manager at Ashton Brook, Responded To This Review
We're so sorry to hear that there was some confusion regarding your renewal. We always welcome the opportunity to invite our residents into the office to speak about any concerns. We appreciate your patience regarding your reimbursement, as it has to go through the accounting system. We wish you well in the future. Thank you, Property Management
Do not move into this apartment complex! Please read this whole review, as it lists reasons in detail: 1. I lived in building 6 and it is infested with cockroaches. INFESTED. We had pest control come out every Friday, but the apartment complex doesn’t require the entire building to be treated, so they just kept coming back. 2. They have a pool, but do not move in expecting you’ll be able to use it. I lived there for two years and was able to use the pool for a total of 1.5 months. They will come up with excuses like “we’re waiting for it to be cleaned” or “it’s being renovated” (when it’s clearly not). The pool is right next to their offices and a previous employee told us that they don’t like to hear all the noise from the pool and that’s the reason they are hesitant to open it each summer. 3. Management is really bad. Communication between all the employees is basically non existent. You can call and someone will say “they’re, not in the office right now, but I’ll give them your message and they’ll call you back”….you will not hear back AND when you call back to follow-up, they will have no idea why you’re calling because the message was never passed along. 4. You will not get your security deposit back. This is one of the most common complaints you’ll see on the BBB for this apartment complex. I moved out in November and have yet to receive my deposit despite being in constant contact with them about it. 5. They have an F rating on the BBB. Not shocking after having lived here. 6. Staff is rude and unwelcoming. Anytime I went into the office, their reactions and facial expressions made it seem like my presence was an inconvenience. 7. Our AC/HEAT went out 6 times while we lived there and it always takes a day or two to get fixed…keep that in mind. 8. Another note that was not mentioned to us upon signing our lease is that the first two months of certain utilities will come out of your security deposit (which I never got back). So, for example, out our $300 security deposit, we would only get $60 back because of all the money they pull out of it. Just a heads up. I hope this review was helpful. If you’re looking to move to the area, I would personally suggest moving into IMT Cool springs. It’s literally right down the street. That’s where I have been living since I moved out of Ashton Brook and I don’t have a single complaint about it!
I've lived at Ashton Brook for nearly 6 years and decided to look elsewhere. The front office conveniently waited until 45 days prior to my lease expiration to provide a renewal notice at a rate which was 15% higher than the previous rate. What makes this unacceptable is the fact that the 15% increase was offered to me less than 12 months after my rent increased by 25%. This would have translated into a 43% increase in monthly rent in less than 2 years. In my 6 years as a tenant, I was never late on a rent payment. When attempting to discuss a renewal option without a rent increase, the front office indicated that they required corporate approval to keep my rent unchanged. I followed up with the front office on 4 occasions over 10 days to confirm whether or not they could leave my rent unchanged. Rather than simply telling me that this was not feasible, the front office failed to provide a response. This is unacceptable. Incidentally, there was also a $200 month-to-month surcharge which I had to pay for 1 month so that I could honor a 60-day notice prior to relocating. Do not live here. The front office has never been especially good and, over the last 3 years, they've become a nightmare who will do whatever it takes to put you in a challenging situation with the hope that they can increase your rent.
Property has taken a downward turn as far as lack of communication and property upkeep. It's unfortunate that they are able to keep good staff.
staff is very rude and community is not as good as communities near by.
Very accommodating with me moving from out of town. Love my apartment and the wooded view.
I have been a resident for 3+ years with Ashton Brook and enjoy living here. It is close to Nashville with an abundance of great shopping nearby. I will say that in my 3 years, I have seen more positive changes since the new manager started late last year than I have in my entire residency. The communication is much better, office staff answers the phone and we now have resident events.
We have lived at Ashton Brook for about 2 years. In that time we have enjoyed the location and amenities. It is a good value for the price in a ever growing market. The new management company has been making a lot of great improvements to the community over the past few months.
Lived here for 2 years now. Close to I-65 so my commute to work in downtown Nashville is about 15 minutes. All the amenities of the suburb with city living.
I came to tour the property today with the manager, Tyler. He was very knowledgeable about the community and about unit details making everything so much easier. The property was very clean and the amenities are beautiful. Thanks Tyler for the great experience, 10/10 recommend!
The apartment itself is okay, but not luxury (as advertised) by any means. However, you are charged an amenities fee every month which covers the cost of the gym and pool. The pool opens mid summer and then is closed randomly during that small open time. The gym is not even a gym. It is a room with mirrored walls and dumbells. The equipment has been broken for over a year and they are not fixing it and refusing to remove the fee from the bill. After trying repeatedly to ask them about fixing it, they began to ignore my emails completely....super mature. Now, I don't hear from them at all and the equipment will probably never be fixed because it's obvious they are too cheap to fix it. Also, parking is a NIGHTMARE! If you live here, I hope you like long walks because you're going to have to walk a while from your apartment to your car and vise versa. That being said, my apartment is in livable condition and maintanance people DO come out to fix things that break in a timely manner. Overall, I give this apartment complex 2 stars, both of those stars only for the quality of the actual apartment.
Renters beware!! This place is lipstick on a pig. Every apartment has been cheaply "flipped" to look updated but don't be fooled. We've sent in numerous maintenance requests for our front door to be fixed since we are constantly getting locked out and they are completely ignoring it. They also don't plow or do anything when it snows either. The roads in the complex weren't salted or plowed, people were stuck and couldn't get their cars out. Best part is that when all of this went down their office was conveniently closed and the staff was no where to be found as they ditched the community. Stay away, way better options elsewhere!
Leasing office management gets changed every year and with every change of management, the paperwork gets lost and resident gets charged for that. Poor maintenance. Every for water breakage and the floor being flooded, its not an emergency. The vent ducts are never cleaned and contains lots of dust and smells bad. the air filter is changed only once a year, only upon request. The office manager and the rest of the team is very rude to answer any questions.
No maintenance at all. Worst management I have seen in last year.
After living at Ashton Brook for almost 2 years, always paying rent on time and never causing any issues for our neighbors Ashton Brook decides they can't even be the slightest bit generous. After dealing with a bug infested kitchen and bathroom you would think we would have had enough. Well, we stuck through it, and they eventually took care of the issue after several visits. We also decided to ignore the fact that several of our neighbors park wherever they want (not in parking spots or even in the no parking zones, and staying there all day long) this causes issues in parking, and this issue is still happening. Even with days without lighting in the public areas causing you to bring a flashlight to walk around outside if it's dark. We STILL decided to give Ashton Brook a chance. Then, when my husband and I found out we were expecting our first child we knew it was time to get out of this complex. We were going to go until our lease ended in January, but with an expected due date of early February, my Dr. advised that I shouldn't be walking up and down the 3 flights of stairs, and stressing about moving during my third trimester. My husband, and I put in our 60 day notice, and let the manager know that we are medically advised not to live here anymore. They still want to charge us the 3rd month's rent. To reiterate, I'm being advised that I need to move a mere month a half before our lease is up, and they can't help us out at all. Our lease would be ending right as the baby is due. Ashton Brook is here to make money, not fans. If you want to live in a complex that actually treats you like a human, and not another lease then don't move here. You're just a number at Ashton Brook.
I lived in Ashton Brooks for a year and was surprised by their utilities that included extra electric, water and trash disposal. You will be paying close to $50 a month to take your own trash to the front of the complex. They have the most poor maintenance I have ever experienced. I was having problems with my toilet leaking and had to wait close to a week for anyone to even come look at it. A fluorescent light had gone out in my kitchen which needed to be replaced. After multiple attempts to get the service I pay for monthy, I was told that this since it was not an emergency, I would have to "wait my turn". It took 3 weeks for maintenance to come change the bulb and was replaced with yet another broken, flickering light. Throughout my stay, I had set up recurring payments to avoid late fees. Once I moved out, I was still charged for the next month I was not even there!!! When removing a tenant, it would be assumed they would take care of cancellation of further payments. This was not the case. When I called to inform the front office, they were very rude as if I had inconvenienced THEM!!! They are a very sweet staff when convincing to move in, yet lose all professionalism when you are no longer a tenant. If you like poor maintenance response time, unnecessary utility charges and rude office staff, this is the place for you!! Enjoy
Management is rude and not very helpful whenever you have any complain. They will try to make you feel that they listen you but issue never gets fixed and you feel like you are done complaining and you get the habit of living with issues which is what this management is good at. Apartments are full with issues, no real maintenance, trash is such a pain. You have just one trash dumping place in such huge apartment community and the person who are not living close to that(which are not many), may find this a real pain and the reason to not renew the lease. Apartments are old and not energy efficient which makes your air condition running all the time and which gets your electricity bill higher than other usual places. I strongly feel that rent is way higher for such below average apartment and their lease breaking policy is also pain which makes it difficult for you to leave the place if you sign the lease and don't like apartment/management in few months(which you won't that i am sure)
We lived here for almost 3.5 years and have seen management changes for good. The current management cares for the residents and work toward improving community and surrounding processes. This community is at convenient location and in a great school zone. This is family friendly community with lots of kids. Two bedroom Phoenix plan is very spacious with vaulted ceilings and lots of windows for natural light. It's as good as 3 bedroom size apartment.
I've lived in this apartment complex for close to a year and am very pleased with everything. Very nice pool with wifi and grill, excellent customer service. The apartment complex is always clean and well taken care of. Would recommend this apartment to anybody.
I spent months looking at every complex in the greater Franklin area and I'm glad I landed at Ashton Brook. The amazing customer service alone is enough to make you know that you've found the right place, much less the above and beyond effort that I know is put into getting the units ready for move-in.
I flew down very nervous to check out another complex on Gillespie, after I had paid a deposit at the other complex and waited weeks for a lease. No lease ever came and when I flew down the other place was too busy to see me. So I drove down the street to Ashton Brooks where I was warmly greeted by Jen and Meghan. Now, I was very nervous to rent here after the reviews on apartments.com. However, when I met Meghan and Jen and they showed me around I changed my mind. WE ARE SO GLAD WE WENT WITH OUR INTUITION instead of the bad reviews on apartments.com. WE love it here. Our son has lots of kids to play with at the playground. The staff is pleasant and always eager to help. This is a welcome change. After looking for a home in a sellers real estate market, where you feel like you're a number in a long line and the next person will willingly take your place, I feel at home at Ashton Brook. These people treat you like a guest in their home. They want you to be happy and they love to help. They have been responsive to all of our needs. I don't know what the other folks experienced here but that has not been our experience. They were also honest with the estimate of water/utilities charges which have been fine and not out of line. All in all, I would rather a warm, friendly environment with nice accommodations over the too busy for you other places around here.
Ashton Brook Photos
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Ashton Brook has one to three bedrooms with rent ranges from $1,517/mo. to $2,296/mo.
You can take a virtual tour of Ashton Brook on Apartments.com.
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100 Gillespie Dr
Franklin, TN 37067