1401 Joyce on Pentagon Row

After more than ten years living at this property, we are moving out because the new management have tried to run financial scams on us and other tenants, have violated our property rights, and have regularly harassed us. We had never had any issue with any property manager prior to the current group.

The location is phenomenal and so is the building. But the new owners (Equity Residential) started making a lot of changes after the COVID lockdowns ended. They redesigned the public spaces by hiring what I can only imagine to be a high school student who is in the middle of taking an interior design course. The concierge office used to be nothing short of extended family when you walked inside. After contracting it out to a temp agency with only a couple of the remaining conceirge staff, the building has lost it's sense of "home." Lastly, the owners are rapidly increasing rents and charging fees whenever and where ever they can. In short, the building has a strong foundation---but the new owners are slowly but surely chiseling that foundation away.

Because I was relocating from Washington state to Virginia, I wasn’t able to make a separate trip to see the apartment I chose before move in. Tina worked with me to accommodate my request to switch apartments because the furniture I had purchased wouldn’t have fit otherwise. She and Sei’quan made this transition for me less stressful. I appreciated their patience and efforts in ensuring I finally felt at home. Angela is wonderful! The rest of the Conceirges are all very professional and kind. The Service Team led by Henok were extremely responsive. All in all, I am so happy to be living at 1401 S Joyce…I feel safe here and happily settled in! I would recommend Joyce in a heartbeat!.

Building has some nice qualities - maintenance staff and front desk personnel; however, there is no sound insulation between apartments so it is incredibly noisy. You also have no recourse but to put up with it, because management will not help you "encourage" your neighbors to be more neighborly and courteous to others.

The building is in a very convenient location, close to the metro and grocery stores. However, the AC is terrible. It's on all the time and can't even keep it at 75. Our electric bill is MUCH higher than when we lived in a significantly larger house. Also, the second night after we moved in the sink overflowed and flooded the apartment. We hadn't even used the sink yet.

The property management and maintenance will upgrade the lobby, but refuse to address problems such as the noisy hvac unit or windows that need to be replaced. Service is rendered to some and denied to others.

This residential apartment is a wonderful place to live if you take the public transit system. It's located right within feet of a Metro Station. The shopping mall, restaurants, entertainment, and warehouse club are also within a close proximity. There's nothing like the convenience of living close to everything!