The HW by CLG

The HW ICLG offers attractive amenities, but the day-to-day experience here is extremely frustrating due to ongoing issues with management and lack of building maintenance. While the new property manager has been communicative, the prior manager was highly unresponsive, often taking over a week to reply. The maintenance supervisor has responded quickly and professionally to any minor repairs in our home. However, when we ask about larger property concerns, the feedback is that ownership is overseeing projects and repairs and no details are available. Again, the new manager has been a drastic improvement but up until recently, it was hard to get in touch with anyone at the office: The leasing office is frequently closed with the shades drawn, making it difficult to address concerns. Cleanliness is a major issue, especially with all the construction. Common areas and the garage are constantly covered in dust and debris, and our cars in the garage are coated with dirt from construction activity. Despite management’s communication that construction workers would use a designated elevator during business hours, the elevator has been frequently left shut off or inaccessible outside of those hours—sometimes extending through weekends. The construction team has also been using the alternate elevator, making it difficult for residents to move through the building. Trash collection is poorly managed, with clogged chutes and waste piling up. Additionally, there are safety hazards throughout the property that have been ignored by management, despite numerous complaints. We requested a meeting with the regional VP after a lack of on site response and were told that she doesn’t take calls and to put everything in writing. When we escalated urgent fire and life safety concerns to the regional VP, her response came days later, even though she had told us that emails with subjects noted as urgent received quicker responses. Neighbors have also reported leaks from the rooftop into their homes. The boiler has failed multiple times, resulting in hot water outages, and the water shut-offs have become a regular inconvenience. These issues have persisted for months, and it’s clear from other reviews that poor communication and responsiveness from management are ongoing problems. Living here has felt like being stuck in a construction zone for two months, with constant noise, false fire alarms, and restricted access to guest parking and amenities like the rooftop pool. Packa

While this building has some appealing features—it’s small, quiet, and charming, with nice finishes and amenities—unfortunately, the management is severely lacking. When we moved in, we had multiple repair issues that had been overlooked during the inspection process. We had to request repairs that should have been addressed before move-in, which was frustrating. The pool was unexpectedly shut down in late August with no notice, and the communication about its reopening has been almost non-existent. Recently, we discovered that the entire rooftop would be closed until late January, again with very little communication and no offer for rent concessions despite the major inconvenience. To make matters worse, for the past three weeks, noise levels have been so disruptive that my partner hasn’t been able to work from home. Despite reaching out multiple times to management, specifically Karmine, we received no response. A new manager has taken over and has been more communicative, but the lack of responsiveness and accountability beforehand has left a bad impression. The building has potential, but unless the management issues are addressed, I wouldn’t recommend it.

We have lived in this building for many years, and like any apartment complex it has never been perfect but over all in the past was a wonderful place to live. The last couple of years the maintenance of the building has gone way way down-it seems as if the CLG ownership group is more focused on building new apartment complexes elsewhere then maintaining their current properties. The rooftop was torn up/large platters emptied & ugly plywood nailed over the top of all of them in the first week of March 2024. They emailed the residents saying they were going to “beautify & update the roof.” It has now been over 6 months & still looks like a construction site with minimal updates from management & zero apologies for ruining the main amenity with no plan to fix it. The pool was drained mid-August without any warning & it has now been a month & a half with no pool in the peak of summer heat. One can tolerate constant water shut offs & constant random fire alarms going off however removing the main amenity of the building with no apology, plan, and next to zero updates & expecting all of the residents to just tolerate it in a “luxury building” is ludicrous.

The water is shut off almost weekly without notice. The fire alarms go off randomly for no reason. Building maintaince and staff is great.Great rooftop and amenities.

This complex looks beautiful with the Spanish architecture but don't let it lure you in. This place is poorly managed and has a series of issues. The water gets shut off without proper notice multiple times per month. The fire alarm randomly goes off in the middle of the night forcing you to evacuate for a non-emergency. They pass along every single building charge as an incremental charge, so there is an additional $200+ monthly for water and electricity for the building. It's a pet friendly building which is great except there are loose dogs running around at the pool and soil marks everywhere in the carpet. This is not a luxury building, it only has a luxury price.

The Place is beautifully landscape decorated with exotic plants in a Sevilla, Spain type of Architecture. Located in West Hollywood. Close and walking distance to Sunset Strip. Where all restaurants and entertainment places are located.