The Dean

This apartment complex provides very poor quality maintance. They try to offload any damage done by the maintenance team onto residents. They maintainence team damaged the apartment floors when trying to replace an dryer and though this was reported to the office they tried to charge us for it.

I was very excited to apply to live at the Dean, and thought it was a good fit. They had a promotion last week for 6 weeks off, and I got a call from the leasing office this past saturday that it was being extended to this week to February 18th which is why I did not apply as I was hoping for a later date to become available. There finally was an apartment that opened up this week that worked well for my ideal move in date. When I called to confirm, I was told that the promotion is no longer available despite me having a voicemail recording telling me otherwise and had previous conversations verbally confirming. They refuse to honor the promotion that was promised stating if I applied by the February 18th I would be eligible, so I am beyond disappointed that they are unwilling to make an exception for their miscommunication. This has put a bad taste in my mouth overall with the Dean and Prometheus overall. I wish this could be a 5 star review about how great living at this apartment complex is, but this has truly soured my experience.

[this review reflects my opinion and initiative w/o any compensation] After multiple months of research and consideration I moved into a studio at the Dean the first week of April. I’m extremely satisfied with the experience so far. The office staff has been incredibly patient and helpful at every step of the way — a special shoutout to Logan and Branden as the primary points of contact supporting me so far, but everyone has been great. Amenities are world class and were the primary reason for my decision, but the unit itself is also fantastic. Time signing with a concession special and despite the sticker shock, it remains a strong value compared to private individual rentals around it. The negativity in many reviews almost dissuaded me, so a couple observations below: + as mentioned above, office staff are kind, considerate, and friendly. Really hard to see how a tenant (aka “neighbor”) could have issue unless they already came in with an aggressively bad attitude. + storage unit break ins may be a risk, but can be largely mitigated with best practice. Some lockers have an extra door than others, so that’s something to consider in picking a unit if it’s a concern. Even though the Dean provides a radial puck style lock which is hardest to defeat, I see some units have other padlocks which expose more of the bolt and are at greater risk for being cut. The locker bolt does have room for two locks as well for anyone keeping the crown jewels in theirs. + garage doors are fast and responsive, and a new license plate tracking feature is being added to assist with the possibility of any tailgating burglars. There’s clearly action from the management team. + amenities have so far been well maintained and accessible. I won’t be surprised when I eventually find that someone didn’t clean up after themselves though — this isn’t a hotel after all. Depending on the review platform edit rules I will update with any major new findings, but I hope this will serve to reassure potential new neighbors that a positive living experience can be had here.