Steele Creek

I’ve lived at Steele Creek for 4 years and until this year haven’t had any serious issues with the management staff, however things drastically changed this spring. You’d think living in a luxury apartment complex would result in receiving amazing service however that is not the case here. I reported mold in my apartment and it took 43 days (submitted a report on April 3) for just part of the repairs to be completed. This was the second time I had mold in my apartment. It took over 3 weeks for someone to access and clean the mold the first go around and 43 days the second time around. I still have not received an update on when the remaining repairs will be done and don’t anticipate a response from the Community Director for at least 4-5 days since that is her typical response time. Do not get caught up in the amenities as the majority of the time they are out of order. This includes the hot tub, ice machines and the elevators. I think the freight elevator has been out of order for almost 5 months at this point, potentially more. If you’re looking for luxury living, I can promise you Steele Creek is not it. The current residents will be fully transparent and let you know that they likely won’t be renewing due to the crazy high renewal increase of 40 - 50%, the service they’ve received from the Community Director and the faulty amenities.

RAJA, the manager here is horrible. Completely unresponsive. for the second year now the firepit is not working, took 6 months to get faucet replaced on rooftop cook area, numerous thefts in what is supposed to be a secured garage. One car bombing in garage. Building is prone to major plumbing leaks and issues. TV's seldom work in the cabana's on rooftop. Front desk staff is outsourced and have no problems letting anyone in to the building and buzzing them up to floors. They will not do a walk through on your unit when moving in, they don't prep them and most people are having to get carpets cleaned or cleaning their unit prior to moving their stuff in. If you visit the property ask as many people as possible about their experience here.

Steele Creek is a very nice place to live. The location can’t be beat! There are many excellent restaurants in the neighborhood. We have a very nice view and the building is clean and quiet. Maintenance is very responsive, when needed. The rooftop is fantastic! We regularly grill up there, have cocktails and watch the sunset. The garage is clean and the cars and bikes are safe. Highly recommend.

Renter Beware: The following are my opinions based on my experience of living at Steel Creek for the past year and based on information shared by other residents of Steele Creek. Don’t be seduced by rooftop. There is nothing luxurious about Steele Creek. Many of the “amenities” are consistently out of service or in need of constant repair. See below. I was forced to consult an attorney to try and get them to repair a plumbing issue in my apartment. Remember the CO Warranty of Habitability. The management team (onsite Sr. Community Director and District Service Managers) fail to accept responsibility, deny the known significant issues with the building, delay repairs and responses and only allow you to vacate due to issues if you sign an NDA. List of issues we have encountered and heard from other residents: Ask them to deny these issues exist— · Constant plumbing issues. Had to consult attorney and threaten legal action under Habitability Code to get them to act. o Issues with significant temperature and lack of water pressure in shower. Warm to scalding. o Denied issue and said only our apartment. Other residents said had same issue. o Plumber comes says not apartment issue. Building issue. o Another plumber comes. Says building issue not apartment issue. o Issue never resolved. Management refuses to fix and says exhausted all possibilities. o Even when they know building’s boilers need repair and are insufficient. · Leaks on 12th floor from jacuzzi and rooftop planters (multiple times over past year) · Rumors of mold—not surprising based on numerous leaks—don’t properly remediate—use a fan to blow air and paint over. · Kitchen sink had no hot water for over 2 minutes. · Cheap linoleum floors peel. · Jacuzzi leaks and lack of hot temperature. · A/C broke 2x when away and came back to 90 degree apartment. Lucky dog wasn’t home or would have died. · Fire pit has been broken and in disrepair for past year—still broken. · Pet Relief Area. Put in sharp shale rocks in Per Relief Areas. Mgt told residents go across street or to park 1/2 mile away. · Coffee machine broken and disrepair for past year. Currently broken for past 2 months. No update or ETA.

All of the staff have been extremely friendly and helpful. Especially Anders, he is the best manager!!! The maintenance team have been super efficient, fixed everything in a very timely manner. Also very courteous and friendly. We love the location and everything about living here, as long as our rent doesn't go up much if at all.

Common use items keep breaking. Building manager ineffective and never available. Front desk staff are nice but ineffective most of the time. Everyone deflects responsibility and living here is frustrating.

Seriously if you want to get your car towed. If you love overpaying. If you want to have dim light bulbs. And never get them replaced!!

Great views and amenities but anything involving management is a disaster. We pay too much money for incompetence

I moved in to Steele Creek August 2018 and have been subject to constant construction, noise and dust. I work from home so this has been a HUGE inconvenience. The elevator is often down to one operating. Even though I clean often, I still have construction dust coming out from behind the baseboards. The quality of construction is substandard. As an architect I would never have signed off on the installation and would have had a massive list of repairs. The windows leak every time it rains and the cooling system turns on intermittently when turned off. When I leased the apartment there was no disclosure that they were going to be doing major renovations and repairs over the next year. Since I pay a premium for this apartment, one would think that a notification and commensurate discount would be offered. I have complained multiple times to the leasing office and they have no authority to offer any compensation. Props to the staff (concierge, maintenance, etc) as they are great. It is the building itself and the corporate policies that are at fault. DO NOT RENT HERE!!

If you are looking for an apartment that you can smell your neighbors food being cooked coming through your vents everyday. Water issues, such as apartments constantly being flooded. Smoking rule not enforced. Garage is not secure, your bike has a good chance of being stolen. They do not recycle which is awful. Constant construction for repairs on the building. They are not transparent with their billing and the utilities we had to pay were equivalent to a large home for a tiny apartment.

Worst experience. Terrible Management. I have lived there for a year, but as soon a I had a problem with my apartment management decided that there was not easy and inexpensive way for them to repair it. So they decided to do nothing but leave me with a hole in my wall. They would not move me to another unit with renewing a longer lease and would not let me break my lease without a penalty. So, all in all an absolutely miserable experience.

Lived here for 2 months already, into my new young professional life, and it has been an amazing experience. Was on the higher end of my price range, and probably a bit beyond, but they had this amazing offer of the first month of my rent off, so it made it a feasible place for me. Unparalleled rooftop view with sundeck, pool, grills, fireplace (not one of those "by definition roof-tops", but a TRUE modern rooftop), great amenities, amazing staff, and really clean. Makes you feel special - worth every penny.