Pelham Court Apartments

If you value your time, DO NOT BOTHER scheduling a tour to see this property. The leasing office / management ghosted me TWICE for scheduled unit tours. I contacted the leasing office, which manages units for both Pelham Court and Corner Grove apartments, to schedule a tour at one of the units at Corner Grove. The leasing office had fairly restricted business hours for tours of 9am to 4:30pm, but I was able to leave work early and make the time up later. I made an appointment by phone for 4:30pm this past Monday. I arrived a few minutes late at 4:33pm, and nobody from the leasing office was present. I waited for a full 15 minutes just to be sure I would catch an agent if they were running behind schedule. The following morning I called the leasing office, who was apologetic and rescheduled me for a tour the following Wednesday morning (today). The agent told me she would be at the building around 8:45-8:50am, and I once again reorganized my work schedule to be there on time. Once again, when I arrived there was nobody present. I waited until 9:07am. Missing two scheduled tours in a row is incredibly disrespectful of my time as a prospective tenant, but is also an extremely unprofessional way to run a leasing office. The very least the office could do would be to contact me by phone to inform me the agent was running late, or to apologize for missing the appointment. If the poor treatment I received is any indication of the quality of these apartments and the maintenance services offered to tenants, then I suspect I dodged a bullet. I caution anyone against considering Pelham Court or Corner Grove apartments, as customer service is clearly at the bottom of their priority list.

Management - Good luck ever getting ahold of them once you've started paying rent. They will disappear. They took away the answering service and emergency maintenance line. We are now told to leave a message, emergency or not. They started coming into the office regularly for the last few weeks after 1 year of multiple managers getting fired/quitting or having no management for weeks at a time. At one point in time, we had no managers, and no maintenance. Nobody in the front office for months at a time, despite almost every door being broken (can enter without key fob) and the front-paging system not allowing guests to enter. 30 minutes notice to turn water off, or 30 minutes after the fact. Two days' notice for entire building inspections only for them to never show up at the time they say and never send any clarification email until the next day. Clearly, they have no regard for tenants' time, whatsoever. Money is priority. Increasing Costs - Gas utilities skyrocket ~500%+ during the winter. It is calculated using RUBS which estimates your usage of gas, depending on number of tenants in your apartment and size of apartment, even though you don't control your own heating. So, you can't "use less" because the heating isn't controlled by you. Management controls it so you pay whatever they say. You also don't get a breakdown or the original PGW bill. If you ask about this, as many have, you get "we're checking in on this" and then months of no response. I've seen an L&I person here but I have no idea what for. Don't know what violations may or may not have happened but very strange that our building is investigated and then shortly after we get brand new "senior" managers and lots of contractors showing up all the time. Depending on the side of the building you are on, your unit might be extremely cold, and need the heat to be on all the time with extra space heaters OR your unit heats up extremely, the temperature gets to 83 degrees so we typically will leave our two window AC units on plus leaving the windows open so it evens out around 74 degrees.

Rushmore Management does not responsibly care for the buildings that they own, including Pelham Court. They also show total disregard for their tenants, whether it's allowing units to reach dangerous temperatures, ignoring hazardous construction and lead paint issues, or leaving broken doors and elevators unaddressed for extended periods of time. The tenants of Pelham Court have tried expressing their concerns in a letter signed by more than half the building, only for Rushmore representatives to laugh and file eviction suits against those standing up for themselves. Rushmore must be accountable to their tenants, address their concerns and drop all retaliatory eviction suits. If and when they rectify their behavior and make meaningful progress on these demands, I will change my review.

The company that owns this building does not invest in or care about proper maintenance. They do patchwork jobs that fall apart in a matter of weeks or months and they never invest in real fixes for the problems that we face as tenants. There's also a lack of concern about security in the building which is surprising considering the emails lecturing tenants about this. They don't fix the locks on the outside doors properly and low and behold people from the outside come in and wander the Halls and steal things. They also don't properly fix the locks on our individual apartment doors when they are broken so some people only have chain locks or dead bolts. This isn't just failure to fix things it's refusal because they don't care about their tenants all they care about is the bottom line and the more maintenance they do the less profit they make.

I have nothing positive to say about this place. Ownership cares only about bringing in new tenants and once you're in, they try to squeeze you for all the money they can while ignoring glaring issues. Even now, a letter signed by more than half the complex listing many of the building's problems problems has gone completely unaddressed by management. There are units with holes in the ceiling, inflated utility charges, lead paint, safety issues (outer doors don't lock, and people wander and squat in the building), and most of the time no property manager present. Calling to request anything be done about this is a joke -- they'll say they're working on it or that someone is coming by and nothing will happen. A real shame that people like this exist.

Run! There are so many problems here & emails get ignored! We have not had a consistent manager or Maintenence for months. There are unexplained extra fees and nobody to talk to that can remove them. Trash spills onto the sidewalk and stinks. The list goes on and on…

The renovations are modern, up to date and really nice!

My partner and I moved to Pelham Court Apts. two summers ago, and we loved it so much, we decided to renew our lease. We are very grateful to have found an apartment that is in the Mt. Airy area, 2 seconds from the Regional Rail line, plenty of free on-street parking, and that welcomes dogs. For the most part, the apartments themselves are very clean. My only critique would be the grounds - pet owners don't always clean up after their dogs, and the trash areas can get gross when they're full. But they just built a new gym, and management is outstanding. Thanks Rimma, Ray, the housekeeping staff, and construction team!

What can I say...After leaving an abusive marriage and grabbing the first apartment I could find, staying there for 4 years and watching how the landlord just collect the rent, not caring about the condition of the apartment, it was truly a God send when I came across Pelham Court Apartments. Everything went smoothly and Remma...oh my God, what an Angel. I was blessed with such a beautiful apartment. The atmosphere, the view and the peace that I feel is indescribable. I know that this is a lot, but I had been through so much and this apartment is spacious and makes me feel as if I'm cradled in God's arms. Lol. I'm being honest. I would recommend this apartment complex to everyone if I could. So thankful and grateful...

We love love love our home at Pelham court apartments! The suites are beautiful and upgraded and the appliances are new and modern. Rimma the leasing agent is always nice and helpful Definitely giving this complex 5 stars!

let’s just say I regret moving to this place I should have went with my first choice. this place has way to many problems its not worth it. After the 3rd day of living here I noticed there was a infestation of roaches, it took the owners a month to finally get rid of them and I still see them every now and then. If you drive parking will be extremely hard to find on weekends since it’s next to a pub. And to top it off someone did a hit and run on my car while I was parked outside my apartment. The elevator is always broken. Also u can pretty much hear your neighbors like they’re in the same room. Two of my neighbors also told me they don’t like this place so it’s not just me. It is not worth the price I moved In because it was a cheaper option but my utilities bill is $100-200 and I’m almost never home. Save your money and dont move to this apartment

I stayed at Pelham Courts for about 7 months & i had a good experience. Its very quiet & peaceful. I like that my unit had all brand new appliances & i loved the hardwood floors. It was the perfect place for me being a young professional.

Just moved in Great area great Building . the staff is very nice

I have lived here for a few months and it has been a pleasant experience overall. Management is extremely professional and helps to resolve issues quickly. Additionally, the members of the maintenance staff are knowledgeable, trustworthy and extremely helpful. The size and value for a 1 bedroom is very reasonable. I have always felt safe and secure in my complex. For me, it's convenient to take the train to work as well as the access to local entertainment. Overall a nice place to live.

Great place to live! The Building is beautiful and well kept. It is very clean and nice. The neighbors are all very friendly and the staff is helpful and accommodating.

Moved to Pelham Court prior to the new owner this year and I have to say I am really excited for the changes. The new office staff is friendly and attentive. I see the courtyard is in the midst of being opened up and landscaping is starting. The new elevator technicians are beginning to start the tedious work of getting rid of these old and historic elevators and putting in brand new ones that are bigger which I am extremely enthusiastic about. There is a GYM room that is getting put in as well. All in all I am loving the changes.

best price for these size units that you will find in Mt Airy

The location is just right in SO many right ways wether U drive or not with public transportation near & all the right roads. The living space is as peaceful as can be both inside & outside. With places to go get a bite to eat & shop in walking distance. Honestly, once you move in unless U get a super doper job offer or such in another state U won't want to leave.