Mercantile River District

The app process was horrific . At first it was smooth but thn it became kinda of judgmental . Loved the floor plan but after the things I’ve had to endure and feel i would pass

I’ve been wanting to write a review for awhile, but just hadn’t had the energy to come up with the appropriate words and issue I had with this complex. When Mercantile took over, I was immediately put on a “VIP trash” program which I found to be absolutely ridiculous considering there’s a trash chute 10 ft from most apartments and charged even though I had not requested this service. People left their trash out constantly at inappropriate times. The building stank of garbage. I saw roaches several times, but the straw that broke the camels back for me was finding a lovely mouse living in my hot water closet in my apartment now. In the four years I had lived there, never had I had an issue with having pet food out. All of the sudden I had mice. Absolutely DISGUSTED. Clearly a side effect of the massive hall garbage. When I emailed asking for immediate help, I was met with “they can come spray around your apartment but we aren’t paying for that.” It was the last straw. The day I moved out I saw another rat run down the hall as I finished loading the last box. This apartment complex also redesigned the dog park to include a massive pet jungle gym that’s covered in paw splitting sharp edges, high ramps that lead to injury should your dog jump off of them, and a giant astroturf grass cover which, as a previous animal professional who has worked animals on astroturf settings, astroturf like that gets EXCRUCIATINGLY hot for paws in the summer. Complete lack of competency showing for whoever was in charge of that. The few office people I interacted with in any capacity were rude and snippy, the pool is constantly packed with people who don’t live there, no one picks up any of their dog poop, and the price they’re asking versus what they give you is not worth it in the slightest. All in all I highly recommend looking at the newer surrounding apartments before ever stepping foot in this complex.

Mercantile management is a joke! Blame it on being overwhelmed. Communication is terrible, coupled with lies that derive from lack of accountability. They literally play with peoples lives. We almost faced eviction due to mismanagement of our residential ledger. Drive in gates stay broken. Walk in gates can be entered by reaching over and engaging the handle. My building is completely insecure. Implemented a door entry app that doesn't work consistently. All the external doors to my building are either broken, propped open, or permanently shut. The internal door slams loudly echoing down the hall. The so called new trash policy no one wanted or needed has the hallways smelling like hot garbage! Insult to injury there is a $25 fee for having a trashcan we didn't want or need left outside the door. Loud motor bikes often scream in the early mornings. Dog poop is often left in the actual stairwell as well as in the grass areas. (has gotten a little better)Refrigerator hums loudly. Maintenance is one of the only bright spots. They are prompt though the have changed the crew at least three times since we've been here. New really cheap automatic door locks (no one requested) that still require a fab are a laugh. (could have kept the key). All just lots of lipstick on a pig for the price of well located slop.

Amazing Community & staff... Kaylee is an absolute pleasure to work with as far as finding the right apartment for you here at Elan!!! I'm very happy with my decision to lar here! You certainly will not be disappointed

We love the living at this apartment community. The location is walking distance from the Trinity River Trails and several restaurants. We also love the communities facilities like the pool and gym. They are very nice and kept extremely clean and ordered. We never have issues with neighbors and even though most of the community events were cancelled through COVID, they still have really nice events like free yoga or painting classes which you can sign up for.

Our Experience has been Phenomenal, Great place to reside!!

Elan River District has been wonderful. I love my spacious apartment. They keep the grounds well kept. If I put a maintenance ticket they respond quickly and professionally.

The best customer service nation wide, staff is so friendly. Extremely happy to be part of Elan River District!

I would highly recommend Elan. It is a well kept property and everyone has been awesome so far.

It's an excellent community to live in. Everyone is very nice, and the staff are always available to help.

Awesome finish out, unique layouts and spacious floor plans. Property is kept well. Parking is a little crowded but there is the option for street parking on several sides of the property. Office is very active and communicative. Amenities are always clean, dog park upgrades are awesome.

Elan River used to be an awesome placed but with changes in management its not the same and building are not being maintained.

I leased at Elan River District in September of 2019, due to how much I liked the staff there at the time. I absolutely loved my time there, but unfortunately had some devastating family issues come up right before the start of Covid-19 Pandemic. I have a second job bar-tending at night, so half of my income was nonexistent for many months. This all caused significant financial, emotional, and personal hardships. The staff has gone through some changes since I originally leased there, but the grace and kindness that they have showed me as a whole has not. This staff is amazing. They really do care about uniquely helping their residents. They have been so helpful to me without constantly hassling me, have maintained outstanding customer service, and genuinely have made me feel like everything was going to be fine. They have treated me like a human being and not just as a random and temporary resident. Thank you so much, Elan River District Team. The Property Management Industry needs more people and teams like this.

Forward thinking community...where care and concern for its residents and infrastructure are job ONE!

the maintenance team has always been polite, holding a door, taking my trash for me, etc.

Very nice staff very nice apartment love all the amenities give them 5 stars after all very proud to live in elan River District

Excellent peoperty with exceptional amenities!

Small 1 bedroom is perfect for one person. Love the bonus for re-signing. Mary and Vanessa are great.

We are family here! I truly can't think of living anywhere else. I love my living community, and as a student I can say that the management have assisted me in every way to ensure that I'm successful. There are many facility resources available to us such as the computer area, and the conference room that I access weekly and are my favorite.

Very nice place to live. Good amenities and great, very friendly staff.

The staff here is great. Very responsive. Once able to use all of the amenities I know I will love them. Hello Alfred is an amazing service that offer and honestly helped make my decision to move here easy.

i owned a home for 18 years and my apartment has everything and more.

Beautiful apartment complex and the service is great. I fell in love with it the moment I stepped in.

A great place to live.

Very disappointing and unprofessional

Unless you can afford to pay NINE THOUSAND dollars in 60 days in case you have to terminate your lease, I warn you to stay FAR away from this place.

Great location and great amenities. Terrible management and customer service

So nice to live in an upscale apartment and the maintenance team is no exception.

Elan itself already speaks for itself with its amazing complex and wonderful amenities, but to top it off the management team makes you feel very welcoming to the point where you won't want to leave!

Living here has been excellent so far. Come and experience:)

It is nice

Great Place to call Home.

A wonderful well kept community, with lovely finishes and features.

All personnel do a fantastic job working to keep our community in excellent condition. Always engaging, professional and responsive.

gorgeous community, high quality apartments with a prime location that avoids crazy traffic, all with amenities that fit my lifestyle

I love living at Elan River District! Felt like a member of the community from the first moment I decided to check out the complex

This is the classiest apartment Complex in Ft Worth. Like living in an upscale hotel

Although I am a fairly new resident I feel Elan River District is the finest communities in Ft. Worth.

Elan River District is a first-class residential community, a place to call home! The staff is extremely responsive, professional and friendly. The community is safe, secure and beautiful. Well maintained and the ammenties are superior. We love to proximity to the river trails, restaurants and shopping, but with a serene setting.

Excellent sense of community, feeling of safety, excellent amenities, excellent appearance

Elan is first class. They go above and beyond to cater to their residents.

This apartment is awesome. Very clean and well kept. I feel very safe here with the key fob access. Management is very nice and helpful in answering all questions. Love it here so far!

Elan River District is the premier place to live. It is in close proximity to downtown and within a few minutes of the trinity trails.

Elan River District has been nothing short of exceptional. All amenities are pristine, and staff are friendly.

Great Staff!