Lantower Garrison Park

Parking issues, resurfaced lots, did not replace all visitor parking which was few and far between to begin with. Towing service for this complex has put up signs for visitors to either pay $11 to park or risk being towed, then you have to pay towing charges which is in the hundreds. If they can get more visitor parking slots, so you can have visitors without having the pay to visit you, this would be a great place to live.

This place is beautiful and looks just like the photos, but there's probs more bad then there is good. When we first moved in, we heard the people above us every day stomping around that it drove us absolutely crazy. You can hear everything between the walls. They don't enforce any of their rules. They say that people are supposed to pick up after their animals and I literally walk past poop (in many spots) on my walk every morning. People park in this bike lane behind our building when they say that you can't park there and will get towed - I have never seen anyone towed for it since I've been here. They say that people aren't supposed to smoke and that this is a "smoke free community" well that's a bunch of lies! My fiance and I smell weed EVERY DAY in our apartment and I'm pretty sure our neighbors smoke. He is a recovering addict and that is a major trigger for him. We tried breaking the lease, but management moved us to a different unit instead, and we STILL smell weed. It really sucks, and I honestly wish I never would've signed the lease for this place. We had security come out and check the smell once but they said that they have no way of tracking it down unless someone is actively doing it. I think that's just absolutely insane.. why have these rules in place then? I have 7 more months and I can't wait to get out. Look elsewhere.. it's not worth the stress on top of everything else we're dealing with in this world.

Seriously, don't live here. They are completely mis-managed, impersonal, unkind, and don't respond to emails. I don't think its very safe either. I'm excited to move out soon. We leased when it was brand new and they had the "lease up" management crew who were great. Apartment complexes do this - when there is a new property, they bring in the best management personnel they have to fill it up. Once its full, they bring in other people who have less experience. I used to be a 5 star review, but now wish I could give 0 stars. Here are some concrete examples: [1] They towed my brand new car (literally the day I got it) after telling me I could park in a specific section of the lot. In the process they called me a liar. That was fun. Then found out I wasn't lying when one of their employees decided to be honest about a meeting we had in her office. [2] When I told them we are uncomfortable parking off property and having our friends park off property because there WAS A SHOOTING ON the street right outside the apartment complex 3 days prior, they literally said, verbatim, "Well that's not necessarily related." I'm sorry, what? I don't feel safe, and you're dismissing me. Thank you so much. [3] They don't let you post on the apartments community wall when you are trying to ask other tenants questions. I've had posts removed when I tried to ask other tenants how they've dealt with difficult situations with management. [4] They don't respond to emails. I started wanting everything in writing from them after they called me a liar to my face. But they have a habit of not responding.

Seriously, don't live here. They are completely mis-managed, impersonal, unkind, and don't respond to emails. I don't think its very safe either. I'm excited to move out soon. We leased when it was brand new and they had the "lease up" management crew who were great. Apartment complexes do this - when there is a new property, they bring in the best management personnel they have to fill it up. Once its full, they bring in other people who have less experience. I used to be a 5 star review, but now wish I could give 0 stars. Here are some concrete examples: [1] They towed my brand new car (literally the day I got it) after telling me I could park in a specific section of the lot. In the process they called me a liar. That was fun. Then found out I wasn't lying when one of their employees decided to be honest about a meeting we had in her office. [2] When I told them we are uncomfortable parking off property and having our friends park off property because there WAS A SHOOTING ON the street right outside the apartment complex 3 days prior, they literally said, verbatim, "Well that's not necessarily related." I'm sorry, what? I don't feel safe, and you're dismissing me. Thank you so much. [3] They don't let you post on the apartments community wall when you are trying to ask other tenants questions. I've had posts removed when I tried to ask other tenants how they've dealt with difficult situations with management. [4] They don't respond to emails. I started wanting everything in writing from them after they called me a liar to my face. But they have a habit of not responding.

I really have enjoyed living at this apartment complex. Not only is it well kept but the customer service is amazing. If there is ever a problem management makes sure it is addressed, especially the assistant manager. He will personally get out of his chair, come see what the problem is, and make sure it is resolved to my satisfaction. Every time I come to the club house I am greeted by everyone. The assistant manager not only greats me but will ask me how do I like something new they have put in or applied, to make sure I continue to have a good experience. I highly recommend!

They use very inaccurate background check service and do not take responsibility for any mistakes. We applied for a unit and after they messed up the background check we filed a claim but with three days of applying they had already rented out the unit we wanted. They could have easily put it in hold until the claim was processed but THEY DO NOT CARE. They processed the background check in less than 24 hours, and the claim is taking forever.

I stopped in to take a tour on what was a busy busy weekend, even with the two individuals in the office. They were still smiles and made sure everyone who was waiting was aware of them waiting. I don’t plan on moving until later this summer but driving by and seeing the guy spin the sign by the stop light made me stop by. I can’t wait to see what’s available when it’s closer to my move time because I plan to make you all my new home!

Property and amenities are nice, but customer service is terrible. I had a great tour and application process was easy. After that communication was non existent. I had to reach out multiple times on if I was approved or not. After that it took multiple times reaching out again to even receive a welcome letter. Not once did they ever contact me like they said they would. I had to be the one to reach out every single time. They even waited until the day before I had to sign my lease to even send it to me. Staff is extremely unreliable.

They are beautiful apartments. I would recommend to everyone one I know.