IMT Franklin Gateway

I've had MULTIPLE packages stolen from my front door. When contacting the front office about this issue they did ABSOLUTELY NOTHING. I had a package delivered while I was at work and called to ask the front office if they could retrieve the package for me until I got off work. They told me absolutely not and that they were not liable for my stolen packages. It appears they do not care about their residents at all. If you move here be prepared to not receive any packages.

So happy here! I just signed my SECOND lease at IMT Franklin Gateway. The fabulous team, Imaria, Janna & Ray remembered that I was interested in upgrading my unit (to a higher floor) & found one that has exceeded my expectations! They are the reason I choose to stay - I feel supported here as a resident & they go to extreme efforts to make IMT-FG a real community. Look no further if you’re looking for a gorgeous property strategically located to shops & attractions, while being nestled amongst beautiful surrounding hillside. Special kudos to Andreas & Brandon, the building engineers who are always so helpful, professional & ready to offer a warm hello. I’ll say it again, I’m so happy here! ***Favorite Features: elevator, clubhouse w/ complimentary snacks/coffee, business office, updated pool, gym & more!

The management company changed during my lease period to one that nickels and dimes its residents with no explanation. They make false promises on the front end and I look forward to moving to a new property. I have rented at over 8 properties in a variety of states with many different hospitality experiences and this was one of the worst. I could get over the flooding, running toilets, and broken cabinets if the staff knew proper hospitality practices. Do your homework and look at the place thoroughly before signing a lease.

This community is so pretty and in a perfect location! Our home is perfect with great appliances! Do not be fooled by any bad reviews. We have been here for almost 4 years and have had zero issues! The staff is always very responsive and will go beyond to help. Never been happier living here. Cute little stores are right here on site ! 5 minute drive to the farmers market, and downtown Franklin.

Things start out fine, but there are underlying issues. For instance, my car was broken into after which I contacted the office (no one on site over the weekend unless an "emergency"),who told me to contact the local police department which I had done. When my neighbor's car was also vandalized, I called the office again. While I was told my reports would be passed on to management, NO ONE RESPONDED. When I reported that fast food bags, etc., were constantly left on the sidewalk in front of my apartment, NO ONE RESPONDED. When I informed the office staff that I needed a couple of months as the home I was moving into was not ready, I WAS INFORMED the rent would be increased, not once but twice; and, they charged me $ 15 for a broken slat on a blind. What irony! Message to others...protect your interests!

In my building, there's a big rat that runs around at night in the ceiling. Entry card into the building did not work for the first two weeks. Also, watch out for all the extra $$$ charges that magically appear on the bill, but were not include in the original quote. Ha! As I am typing, my neighbor below has his music so loud that my windows are vibrating. Cannot wait to get out of this place.

If I could give them less than one star I would! They don't even deserve it! The management is nice until you sign a lease and then they become rude and unresponsive. They make promises that they don't keep and ignore your requests. The halls smell terrible and they make no effort to keep the place clean- save yourselfs the trouble and just pick a different place