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Monthly Rent
$1,029 - $1,949
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Bedrooms
1 - 3 bd
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Bathrooms
1 - 2 ba
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Square Feet
658 - 1,293 sq ft
Pricing & Floor Plans
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Unit AUCREUprice $1,029Unit Specialsquare feet 658availibility Now
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Unit AUCTUQprice $1,029Unit Specialsquare feet 658availibility Now
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Unit AUCTXJprice $1,079Unit Specialsquare feet 658availibility Now
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Unit AUCTJKprice $1,124Unit Specialsquare feet 658availibility Now
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Unit AUCRGKprice $1,034Unit Specialsquare feet 658availibility Oct 24
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Unit AUCWURprice $1,119Unit Specialsquare feet 658availibility Nov 10
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Unit AUCMWUprice $1,082Unit Specialsquare feet 762availibility Now
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Unit AUCPPAprice $1,132Unit Specialsquare feet 762availibility Now
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Unit AUCMXKprice $1,142Unit Specialsquare feet 762availibility Now
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Unit AUCPPMprice $1,089Unit Specialsquare feet 762availibility Now
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Unit AUCMXXprice $1,089Unit Specialsquare feet 762availibility Now
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Unit AUCQEAprice $1,094Unit Specialsquare feet 762availibility Now
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Unit AUCTUYprice $1,129Unit Specialsquare feet 814availibility Now
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Unit AUCTXWprice $1,189Unit Specialsquare feet 814availibility Now
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Unit AUCUQTprice $1,209Unit Specialsquare feet 814availibility Now
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Unit AUCTGAprice $1,199Unit Specialsquare feet 814availibility Now
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Unit AUCTWPprice $1,214Unit Specialsquare feet 814availibility Now
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Unit AUCRLAprice $1,189Unit Specialsquare feet 814availibility Oct 21
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Unit AUCMGCprice $1,159Unit Specialsquare feet 865availibility Now
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Unit AUCMELprice $1,219Unit Specialsquare feet 865availibility Now
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Unit AUCPHUprice $1,219Unit Specialsquare feet 865availibility Now
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Unit AUCRJQprice $1,199Unit Specialsquare feet 918availibility Now
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Unit AUCTCMprice $1,239Unit Specialsquare feet 918availibility Now
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Unit AUCTUHprice $1,269Unit Specialsquare feet 918availibility Now
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Unit AUCPGRprice $1,229Unit Specialsquare feet 865availibility Now
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Unit AUCPDUprice $1,234Unit Specialsquare feet 865availibility Now
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Unit AUCMEYprice $1,234Unit Specialsquare feet 865availibility Now
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Unit AUCRUEprice $1,269Unit Specialsquare feet 918availibility Now
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Unit AUCRALprice $1,277Unit Specialsquare feet 918availibility Now
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Unit AUCUDXprice $1,292Unit Specialsquare feet 918availibility Now
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Unit AUCMXTprice $1,293Unit Specialsquare feet 1,058availibility Nov 10
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Unit AUCQHGprice $1,383Unit Specialsquare feet 1,058availibility Nov 10
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Unit AUCMRYprice $1,309Unit Specialsquare feet 1,058availibility Oct 14, 2026
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Unit AUCMPKprice $1,314square feet 1,058availibility Nov 10
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Unit AUCQJAprice $1,389Unit Specialsquare feet 1,058availibility Nov 10
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Unit AUCQKQprice $1,389square feet 1,058availibility Nov 10
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Unit AUCTZKprice $1,699Unit Specialsquare feet 1,146availibility Now
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Unit AUCTKRprice $1,699Unit Specialsquare feet 1,146availibility Now
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Unit AUCUGHprice $1,724Unit Specialsquare feet 1,146availibility Now
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Unit AUCUAMprice $1,719Unit Specialsquare feet 1,146availibility Now
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Unit AUCQZMprice $1,719Unit Specialsquare feet 1,146availibility Now
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Unit AUCTYQprice $1,749Unit Specialsquare feet 1,146availibility Now
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Unit AUCMYJprice $1,879Unit Specialsquare feet 1,293availibility Now
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Unit AUCMMDprice $1,829Unit Specialsquare feet 1,293availibility Nov 10
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Unit AUCQJJprice $1,949Unit Specialsquare feet 1,293availibility Oct 17
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Unit AUCREUprice $1,029Unit Specialsquare feet 658availibility Now
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Unit AUCTUQprice $1,029Unit Specialsquare feet 658availibility Now
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Unit AUCTXJprice $1,079Unit Specialsquare feet 658availibility Now
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Unit AUCTJKprice $1,124Unit Specialsquare feet 658availibility Now
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Unit AUCRGKprice $1,034Unit Specialsquare feet 658availibility Oct 24
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Unit AUCWURprice $1,119Unit Specialsquare feet 658availibility Nov 10
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Unit AUCMWUprice $1,082Unit Specialsquare feet 762availibility Now
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Unit AUCPPAprice $1,132Unit Specialsquare feet 762availibility Now
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Unit AUCMXKprice $1,142Unit Specialsquare feet 762availibility Now
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Unit AUCPPMprice $1,089Unit Specialsquare feet 762availibility Now
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Unit AUCMXXprice $1,089Unit Specialsquare feet 762availibility Now
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Unit AUCQEAprice $1,094Unit Specialsquare feet 762availibility Now
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Unit AUCTUYprice $1,129Unit Specialsquare feet 814availibility Now
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Unit AUCTXWprice $1,189Unit Specialsquare feet 814availibility Now
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Unit AUCUQTprice $1,209Unit Specialsquare feet 814availibility Now
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Unit AUCTGAprice $1,199Unit Specialsquare feet 814availibility Now
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Unit AUCTWPprice $1,214Unit Specialsquare feet 814availibility Now
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Unit AUCRLAprice $1,189Unit Specialsquare feet 814availibility Oct 21
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Unit AUCMGCprice $1,159Unit Specialsquare feet 865availibility Now
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Unit AUCMELprice $1,219Unit Specialsquare feet 865availibility Now
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Unit AUCPHUprice $1,219Unit Specialsquare feet 865availibility Now
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Unit AUCRJQprice $1,199Unit Specialsquare feet 918availibility Now
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Unit AUCTCMprice $1,239Unit Specialsquare feet 918availibility Now
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Unit AUCTUHprice $1,269Unit Specialsquare feet 918availibility Now
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Unit AUCPGRprice $1,229Unit Specialsquare feet 865availibility Now
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Unit AUCPDUprice $1,234Unit Specialsquare feet 865availibility Now
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Unit AUCMEYprice $1,234Unit Specialsquare feet 865availibility Now
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Unit AUCRUEprice $1,269Unit Specialsquare feet 918availibility Now
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Unit AUCRALprice $1,277Unit Specialsquare feet 918availibility Now
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Unit AUCUDXprice $1,292Unit Specialsquare feet 918availibility Now
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Unit AUCMXTprice $1,293Unit Specialsquare feet 1,058availibility Nov 10
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Unit AUCQHGprice $1,383Unit Specialsquare feet 1,058availibility Nov 10
-
Unit AUCMRYprice $1,309Unit Specialsquare feet 1,058availibility Oct 14, 2026
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Unit AUCMPKprice $1,314square feet 1,058availibility Nov 10
-
Unit AUCQJAprice $1,389Unit Specialsquare feet 1,058availibility Nov 10
-
Unit AUCQKQprice $1,389square feet 1,058availibility Nov 10
-
Unit AUCTZKprice $1,699Unit Specialsquare feet 1,146availibility Now
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Unit AUCTKRprice $1,699Unit Specialsquare feet 1,146availibility Now
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Unit AUCUGHprice $1,724Unit Specialsquare feet 1,146availibility Now
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Unit AUCUAMprice $1,719Unit Specialsquare feet 1,146availibility Now
-
Unit AUCQZMprice $1,719Unit Specialsquare feet 1,146availibility Now
-
Unit AUCTYQprice $1,749Unit Specialsquare feet 1,146availibility Now
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Unit AUCMYJprice $1,879Unit Specialsquare feet 1,293availibility Now
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Unit AUCMMDprice $1,829Unit Specialsquare feet 1,293availibility Nov 10
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Unit AUCQJJprice $1,949Unit Specialsquare feet 1,293availibility Oct 17
Fees and Policies
The fees below are based on community-supplied data and may exclude additional fees and utilities. Use the Cost Calculator to add these fees to the base price.
- One-Time Basics
- Due at Application
- Application Fee Per ApplicantReduced Application Fees and Administrative Fees for a Limited Time!$75
- Due at Move-In
- Administrative FeeReduced Application Fees and Administrative Fees for a Limited Time!$385
- Due at Application
- DogsMax of 2, Pet interviewRestrictions:Weight and Breed Restrictions do apply. Please contact us for more details.Read MoreRead LessComments
- CatsMax of 2, Pet interviewRestrictions:Comments
- Garage Lot
Property Fee Disclaimer: Based on community-supplied data and independent market research. Subject to change without notice. May exclude fees for mandatory or optional services and usage-based utilities.
Details
Lease Options
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3 - 12 Month Leases
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Short term lease
Property Information
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Built in 1996
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832 units/3 stories
Matterport 3D Tours
About Heritage Deer Valley
Located in the North Phoenix neighborhood of Phoenix, AZ, Heritage at Deer Valley benefits from this exceptional location being adjacent to numerous major transportation avenues, and the Deer Valley Towne Center, which provides convenient access to employment corridors and the numerous amenities and attractions that metropolitan Phoenix has to offer. AMC's commitment to superior service, makes Heritage at Deer Valley the clear choice for your next home. Each of Heritage at Deer Valley's one, two, and three bedroom apartment homes feature a wide range of amenities including walk-in closets, in-home washer and dryer, built-in computer niches, and fully equipped modern kitchens (features vary per apartment home). Yet, with two fitness centers, two sand volleyball courts, a 6-hole putting green, and three resort-style swimming pools, and two shaded playground areas Heritage at Deer Valley supports an active and social lifestyle. Call and schedule your personalized tour today!
Heritage Deer Valley is an apartment community located in Maricopa County and the 85027 ZIP Code. This area is served by the Deer Valley Unified District attendance zone.
Unique Features
- Additional Storage/Linen Closets
- Built-in Microwaves *(In Select Homes)
- Courtyard View* (In Select Homes)
- Ceiling Fans* (In Select Homes)
- Cable Ready
- Central Air Conditioning
- Fully Equipped Modern Kitchens
- Updgraded units available
- Valet Trash
- Washer/Dryer
- Built-In Computer Niche* (In Select Homes)
- Spacious Walk-in Closets
- High Speed Internet Available
- Nine-Foot Ceilings
- Private Patio or Balcony* (In Select Homes)
- Extra Storage Available
- Pool and Spa
- Electronic Rent Payment
- Garage
- Pool View * (In Select Homes)
- Upgraded Cabinets& Doors
Community Amenities
Pool
Fitness Center
Playground
Clubhouse
Business Center
Grill
Key Fob Entry
Pet Play Area
Property Services
- Package Service
- Maintenance on site
- Property Manager on Site
- Trash Pickup - Door to Door
- Renters Insurance Program
- Online Services
- Planned Social Activities
- Pet Play Area
- Public Transportation
- Key Fob Entry
Shared Community
- Business Center
- Clubhouse
- Storage Space
- Walk-Up
Fitness & Recreation
- Fitness Center
- Hot Tub
- Spa
- Pool
- Playground
- Volleyball Court
- Putting Greens
Outdoor Features
- Courtyard
- Grill
- Picnic Area
Apartment Features
Washer/Dryer
Air Conditioning
Dishwasher
High Speed Internet Access
Walk-In Closets
Microwave
Refrigerator
Wi-Fi
Highlights
- High Speed Internet Access
- Wi-Fi
- Washer/Dryer
- Air Conditioning
- Heating
- Ceiling Fans
- Cable Ready
- Storage Space
- Tub/Shower
- Sprinkler System
- Wheelchair Accessible (Rooms)
Kitchen Features & Appliances
- Dishwasher
- Disposal
- Ice Maker
- Stainless Steel Appliances
- Pantry
- Kitchen
- Microwave
- Oven
- Range
- Refrigerator
- Freezer
- Breakfast Nook
Model Details
- Carpet
- Vinyl Flooring
- Dining Room
- Vaulted Ceiling
- Walk-In Closets
- Linen Closet
- Window Coverings
- Balcony
- Patio
- Package Service
- Maintenance on site
- Property Manager on Site
- Trash Pickup - Door to Door
- Renters Insurance Program
- Online Services
- Planned Social Activities
- Pet Play Area
- Public Transportation
- Key Fob Entry
- Business Center
- Clubhouse
- Storage Space
- Walk-Up
- Courtyard
- Grill
- Picnic Area
- Fitness Center
- Hot Tub
- Spa
- Pool
- Playground
- Volleyball Court
- Putting Greens
- Additional Storage/Linen Closets
- Built-in Microwaves *(In Select Homes)
- Courtyard View* (In Select Homes)
- Ceiling Fans* (In Select Homes)
- Cable Ready
- Central Air Conditioning
- Fully Equipped Modern Kitchens
- Updgraded units available
- Valet Trash
- Washer/Dryer
- Built-In Computer Niche* (In Select Homes)
- Spacious Walk-in Closets
- High Speed Internet Available
- Nine-Foot Ceilings
- Private Patio or Balcony* (In Select Homes)
- Extra Storage Available
- Pool and Spa
- Electronic Rent Payment
- Garage
- Pool View * (In Select Homes)
- Upgraded Cabinets& Doors
- High Speed Internet Access
- Wi-Fi
- Washer/Dryer
- Air Conditioning
- Heating
- Ceiling Fans
- Cable Ready
- Storage Space
- Tub/Shower
- Sprinkler System
- Wheelchair Accessible (Rooms)
- Dishwasher
- Disposal
- Ice Maker
- Stainless Steel Appliances
- Pantry
- Kitchen
- Microwave
- Oven
- Range
- Refrigerator
- Freezer
- Breakfast Nook
- Carpet
- Vinyl Flooring
- Dining Room
- Vaulted Ceiling
- Walk-In Closets
- Linen Closet
- Window Coverings
- Balcony
- Patio
| Monday | 9am - 6pm |
|---|---|
| Tuesday | 9am - 6pm |
| Wednesday | 9am - 6pm |
| Thursday | 9am - 6pm |
| Friday | 9am - 6pm |
| Saturday | 10am - 5pm |
| Sunday | Closed |
Deer Valley is a family-friendly suburb and residential neighborhood that’s constantly evolving. There are abundant outdoor recreational opportunities in Deer Valley because of its proximity to several natural attractions like Deem Hills and Cave Buttes, both known for scenic hiking and mountain biking trails. Residents have easy access to abundant shopping opportunities without having to leave town at places like Deer Valley Towne Center and Bell Towne Plaza. Deer Valley is home to good public schools and is the ideal suburb for those commuting to Downtown Phoenix and beyond, located less than 20 miles south of town along Interstate 17.
Learn more about living in Deer Valley| Colleges & Universities | Distance | ||
|---|---|---|---|
| Colleges & Universities | Distance | ||
| Drive: | 10 min | 4.8 mi | |
| Drive: | 15 min | 6.8 mi | |
| Drive: | 13 min | 6.8 mi | |
| Drive: | 14 min | 8.3 mi |
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.
View GreatSchools Rating Methodology
Data provided by GreatSchools.org © 2025. All rights reserved.
Transportation options available in Phoenix include Metro Pkwy, located 6.5 miles from Heritage Deer Valley. Heritage Deer Valley is near Phoenix Sky Harbor International, located 22.5 miles or 32 minutes away.
| Transit / Subway | Distance | ||
|---|---|---|---|
| Transit / Subway | Distance | ||
|
|
Drive: | 9 min | 6.5 mi |
|
|
Drive: | 11 min | 6.8 mi |
|
|
Drive: | 11 min | 7.7 mi |
|
|
Drive: | 12 min | 8.1 mi |
|
|
Drive: | 14 min | 9.2 mi |
| Airports | Distance | ||
|---|---|---|---|
| Airports | Distance | ||
|
Phoenix Sky Harbor International
|
Drive: | 32 min | 22.5 mi |
Time and distance from Heritage Deer Valley.
| Shopping Centers | Distance | ||
|---|---|---|---|
| Shopping Centers | Distance | ||
| Walk: | 11 min | 0.6 mi | |
| Walk: | 14 min | 0.8 mi | |
| Walk: | 19 min | 1.0 mi |
| Parks and Recreation | Distance | ||
|---|---|---|---|
| Parks and Recreation | Distance | ||
|
Conocido Park
|
Drive: | 5 min | 2.7 mi |
|
Adobe Mountain Park
|
Drive: | 6 min | 2.7 mi |
|
Paseo Highlands Park
|
Drive: | 6 min | 3.4 mi |
|
Adobe Dam Regional Park
|
Drive: | 8 min | 4.2 mi |
|
Acoma Park
|
Drive: | 8 min | 4.3 mi |
| Hospitals | Distance | ||
|---|---|---|---|
| Hospitals | Distance | ||
| Walk: | 10 min | 0.5 mi | |
| Drive: | 3 min | 1.6 mi | |
| Drive: | 10 min | 5.3 mi |
| Military Bases | Distance | ||
|---|---|---|---|
| Military Bases | Distance | ||
| Drive: | 29 min | 20.9 mi | |
| Drive: | 33 min | 22.3 mi | |
| Drive: | 109 min | 83.9 mi |
Property Ratings at Heritage Deer Valley
The title sums it up. For more details, read on. This property will make you feel like you're living in a century-old apartment, making noise even when a child walks in the upstairs unit. This roach-infested place is also infested with thieves who will steal anything and everything—from your car tires to any patio furniture you have. The appliances break every other day, and you have to keep raising maintenance requests and hope that someone will come to fix them until something else breaks to restart the waiting cycle. The management is money-hungry, feeding off of fees (beyond what's in the agreement) and duplicate charges that they hope you won't catch and will keep paying. The trolls working here are the most dishonest people I have come across—they lie and cheat to ignore any concern you raise and pad the bills you receive. If you are unlucky and already stuck with this apartment, or you couldn't get anywhere else, below is my advice: 1. Try to aggressively leave this place (no amount of money is worth bearing this hell hole) 2. Do not rely on any oral agreement or assurances you receive. These people are scammers and cheats. Get everything in writing or via email. 3. Carefully review each monthly bill and look for unexpected charges and similarly worded line items—they are often duplicates of the same charge. 4. Read the lease-breaking agreement carefully. Do not sign if you are uncomfortable or receive vague explanations. 5. Get in writing all other fees/penalties/charges you will be liable for other than what is in the agreement. 6. Be prepared to take them to court. With proper documentation, you will most likely receive a large settlement. Even if you are somehow convinced to move here, wait 6 more months when the mass exodus kicks in—most of my colleagues, friends, and neighbors are planning to leave at the end of their lease terms. You may get better lease terms and cheaper rent then. I expect them to come here and say how sorry they are (I know they're not) and how they would solve any complaints and grievances we raise. That's playing for the gallery and to trick more unsuspecting prospects. After raising our concerns through other channels without resolution, I'm writing this to help others by raising awareness. Whoever from aparment management who want to respond to my review: Rather than coming to a public forum to play nice and keep up the posture, resolve tenants' concerns when they reach out.
Very rude leasing office staffs. Not sure, why they are treating tenants like thieves and beggars. Pest control is very worst (so many roaches in the home and scorpions at lawns). So much marijuana smells in swimming pool. Apart from rent, too much monthly unwanted charges. Premium trash pickup($30), locker($10), life style fees($70), fiberwave ($70), Cam charges ($70 thru $120). Good things are - near to target, AMC and Costco. So many lawns for kids to play. Good walking community.
Property Manager at Heritage Deer Valley, Responded To This Review
Hello, we are sorry to see you feel this way. We offer pest control services weekly and unfortunately being located in the Arizona desert we have scorpions that appear from time to time. We do our best to control this when we see it but if residents notify us of anything they see, we are more than happy to have our vendor service a specific area for treatment. If any resident ever wants to be placed on the treatment list for their home, all they need to do is call us here in the office. We charge one fee of $60 (Lifestyle Fee) which includes Valet Trash, Pest Control, and Parcel Lockers (which were newly installed last year) We also just rolled out Fiberwave Internet at $69 per month for the tenants who offer higher speeds at a lesser cost, this is not mandatory to add, however, we do encourage it as it is a great service for less. The CAM fee is added to the utility billing with water, sewer, and trash as this is for the “Common Area Maintenance” for our residents to enjoy well-kept landscaping. The utility usage might vary from month to month. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly. We look forward to speaking with you.
Zero customer service (even check previous reviews), zero communication skills , zero awareness for tenants once you’ve signed away. They are rated 2 stars for a reason! Save yourself the headache stay away!
Property Manager at Heritage Deer Valley, Responded To This Review
We are so sorry to hear that you have not received the customer service that everyone deserves here at our community. This is very uncharacteristic of our staff. We want all of our residents to feel comfortable and at home, while living on the property, both at home and in the office. Please contact us at your earliest convenience so that we can address your issues and rectify this in any way we can.
Not a fun experience for me. Poor contractor work. Lots of drug activity. Some incompetent staff members. One transfer to cleaner apartment (bugs/mold). Excessive utility fees every month after base rent($150-$250).
Property Manager at Heritage Deer Valley, Responded To This Review
We are sorry to hear your experience has not been positive. We are unfortunately unable to control your utilities and what is charged by those separate companies. We would like an opportunity to speak with you to discuss any further concerns you might have.
Management has a lot of room for improvement. They ignore emails, you have to chase them down to get their help. Due to their irresponsibility, I'm being charged double for electric despite having an aps account I already pay for. I had to chase down management to get the FOB for the pool/gym, which doesn't work half the time. And management doesn't communicate with each other. If you are wondering if this place has roaches, yes it does. I scoured my kitchen trying to find where they're coming from I couldn't find any obvious infestation so they must be coming from inside the walls/outside. I'm going to have to spend my own money to make sure everything is sealed so roaches don't come in. Smaller negatives is yes homeless do live behind the dumpsters, they charge cam charges that don't make sense, and they charge electric penalties they themselves caused, and charge a service fee for literally nothing.
Property Manager at Heritage Deer Valley, Responded To This Review
Hello, We deeply apologize for your experience. It seems like you are disappointed, and we would love to hear more about where we fell short. Please reach out to our team at your earliest convenience.
Amenities haven’t been available since we moved in- 2 years ago, but the roaches have kept us company. CAM charges keep us from saving to move. They have been doing more maintenance on the property… but I don’t know what using a leaf blower 4-5 times a week on the sidewalks & blowing it into the ground floor patios accomplishes, I do dust more. I hate it here so much.
Property Manager at Heritage Deer Valley, Responded To This Review
We are very sorry to hear that your experience at our community has not met our own expectations. Our three pools have been open for about a year now after the renovations we had done with them and the new pool furniture that we placed out, we did have delays, as with many companies, during COVID and for that we do apologize. Also the fitness center near the office and playgrounds have remained open. We are in the process of opening up our Parcel Package room and our Yoga/ Spin room, once the new FOB's are installed on the doors, so that our residents have easy access. We have consistently been trying to improve Heritage at Deer Valley, with redoing the parking lot, upgrading the dog park and trying to add more amenities for our residents. In regards to landscaping, you can definitely contact the office when these issues do arise and we will be sure to reach out to our landscape company regarding this situation and to be more aware.
I never seen this kind of worst customer service any where. If you want to experience unclean community, Rude behavior… this is the right place
Property Manager at Heritage Deer Valley, Responded To This Review
We are disappointed to hear that you feel this way and we would like to hear more about your experience. Please reach out to us directly so we can further discuss your interaction with our team. Thank you and we look forward to speaking with you promptly.
Irene had great customer service. She answered all my questions. I really do appreciate her taking out the time to let me view the property I would definitely refer a friend or a family member here wonderful wonderful service. Irene gets five stars plus more.
Property Manager at Heritage Deer Valley, Responded To This Review
Thank you for the great review and for shedding some light on how Irene was able to make a positive impact on your living experience!
Had a great experience interacting with the leasing team. Irene and Michelle have been wonderful in responding to my questions and supporting.
Property Manager at Heritage Deer Valley, Responded To This Review
Thank you for the great review and for shedding some light on how our team was able to make a positive impact on your living experience!
Had a great experience interacting with the leasing team. Irene and Michelle have been wonderful in responding to my questions and supporting.
Property Manager at Heritage Deer Valley, Responded To This Review
Thank you for the great review and for shedding some light on how our team was able to make a positive impact on your living experience!
Had a great experience interacting with the leasing team. Irene and Michelle have been wonderful in responding to my questions and supporting.
Property Manager at Heritage Deer Valley, Responded To This Review
Thanks a bunch for the kind feedback about Irene and Michelle! We look forward to seeing you again soon! Take care!
Had a great experience interacting with the leasing team. Irene and Michelle have been wonderful in responding to my questions and supporting.
Property Manager at Heritage Deer Valley, Responded To This Review
Hi there! We appreciate your kind review of Heritage at Deer Valley and hope you will visit again soon. Take care!
Nice experience, nice community. Irene and Michelle are very helpful.
Property Manager at Heritage Deer Valley, Responded To This Review
We are happy to hear that you were met with 5-star service! Thank you for your support and have an amazing day!
Amazing place to live, Irene is the best in what she those. I recommend the community to everyone and I will defiantly referral my friends and family, make sure you ask for leasing agent Irene:)
Property Manager at Heritage Deer Valley, Responded To This Review
Thank you for taking the time to leave us your 5-star seal of approval! We are thrilled to hear that you have nothing but positive things to say about our community and that you recommend it. Have an amazing day!
I scheduled and met with Irene for a tour. Irene was fantastic, very thorough knowledge of the complex and she is going to do her best for you. I was very happy to tour with her. Definitely work with Irene if you tour. The apartments are going through some new changes due to a change in management 2 years ago. I believe it’s an amazing complex for individuals or families on a budget. There’s is a huge amount of potential and upgrades in the works. Definitely check it out!
Property Manager at Heritage Deer Valley, Responded To This Review
We appreciate your 5-star review of our community! Thank you for your ongoing support and please do not hesitate to reach out if there is anything we can do for you. We think Irene is great as well and we cannot wait to pass the compliments along. Thanks again for your glowing feedback and we hope to see you again soon!
Pros- The price/sq ft for a spacious small 1bdrm was reasonable. The extra closets in living area, walk-in closet, storage space, &patio area were spacious as well. No issue w/noise. 3rd floor apt doesn’t have great insolation. Cons- MOVE IN PROCESS- An absolute mess! Kept having to request lease to review and sign multiple times prior to move in. Once I moved in, the apartment was not clean and had many dead/live roaches. Out dated appliances, A/C issues the first few days and maintenance had to replace the thermostat. The water for the washing machine was always too hot even with the cold setting. COMMUNITY FEATURES-5star??? The pools were always dirty. The larger pool and jacuzzi were not available during the duration of my lease. Grill were missing nobs or extremely dirty. Gym was only accessible during working hours and were not kept cleaned as well as most of the cardio equipment was out of service. PEST CONTROL-Unfortunately I encountered roaches since day one. Deep cleaning the apartment, even using bleach or other strong products did not help so be prepared though multiple requests for pest control were sent. PEST CONTROL-Unfortunately I encountered roaches since day one. Deep cleaning the apartment, even using bleach or other strong products did not help so be prepared though multiple requests for pest control were sent. LOCATION- It is not a gated community and does not have enough lighting throughout the complex. I noticed more transients around the area since I moved in which some have stayed in the pool area at night. There is rarely any security and if you see one, they are on their phone or in their car. NO CUSTOMER SERVICE SKILLS! 1.Be prepared as you will experience not being able to get a hold of anyone in the office. 2.Keep track of who you speak with from the office as they do not always comply with requests. 3.You will need to resend emails as they somehow do not get the original. WORD OF ADVICE- Take pictures of EVERYTHING prior to returning the check list for the lease and before you turn in the keys to have proof of state of the apartment. They must have a great photographer because the pictures and the well description of the complex is misleading. Heritage, I regret renting at this complex but I was really looking forward to staying here long term but due to the bad experience, I no longer wanted to renew my lease. Do better! Good luck to the rest of you. Sincerely, Disappointed resident
Property Manager at Heritage Deer Valley, Responded To This Review
Although we appreciate all feedback, yours is deeply concerning to us. We value our residents and care about them deeply and are disappointed you feel this way. Please reach out to us directly when you can so we can take care of these claims properly. Thank you and we hope to speak with you soon. -The Team at Heritage at Deer Valley
The front desk especially Irene has been very helpful. She explained everything in detail. She made sure we have everything required when we move in.
Property Manager at Heritage Deer Valley, Responded To This Review
We will be sure to pass your kind words on to Irene. If you ever feel like popping in to say hello, please do! We love to chat.
Irene gave me an excellent service as a leasing agent. She understood all my needs and helped me find exactly what I was looking for. Irene went above and beyond the expectations.
Property Manager at Heritage Deer Valley, Responded To This Review
Hi there! Thank you for the 5-star review. Irene is a leasing superstar, and we're happy that she's made your living experience a positive one. Please don't hesitate to let us know if you ever need anything in the future. Take care!
My boyfriend and I just moved in it’s a great property and the staff is extremely helpful! Irene helped us with everything!
Property Manager at Heritage Deer Valley, Responded To This Review
Thanks a bunch for the kind feedback! We're happy to hear that Irene has had a positive impact on your living experience so far. If there's anything you need while getting settled, please let us know. Thanks again!
I just moved to Heritage At Deer Valley and love the place. My family and friends are very happy we chose this community. Irene & the office staff and maintenance team are awesome, especially Irene ask for her when you come to the property.
Property Manager at Heritage Deer Valley, Responded To This Review
You rock! Thank you for the stellar review. We're happy to hear that you're satisfied with your living experience. Thanks again for the kind feedback about our leasing and maintenance teams, especially Irene. If you ever need assistance in the future, please let us know!
Friendly staff to deal with. Especially Irene. Thank you!
Property Manager at Heritage Deer Valley, Responded To This Review
Thanks for the 5-star rating. Please let us know if there is anything we can do for you in the future. Thanks again!
Nice open area and enough play area for kids. pools are clean . Landscaping is good but grass is getting dried in some places
Property Manager at Heritage Deer Valley, Responded To This Review
We appreciate you taking the time to rate us five stars. Please let us know if there is anything we can do for you going forward. Thanks again!
Everything from the management to the quality of living will dramatically change once you sign your lease... From roach infested living conditions to appliances not working... and these are the least of your worries...Pools are never cleaned...gym always closed...Management is always rude and could careless about your situation... For every one good review there are 50 bad ones telling you not to rent here... the reviews are an actual representation of how this apartment complex is "horrible"... if you'd like to lift the toilet seat everything you use the restroom or check around the room before sitting for roaches... having absolutely no amenities...and like living in horrible living conditions....then this apartment is just for you... I can honestly say that if I could stand everyday in front of the leasing office with a sign saying " don't live here" I would do it all day...Please don't make the same mistake I did renting here... there are plenty of apartments around this area
Property Manager at Heritage Deer Valley, Responded To This Review
Although we appreciate all feedback, yours is deeply concerning to us. We value our residents and care about them deeply and are disappointed you feel this way. Please reach out to us directly when you can so we can take care of these claims properly. Thank you and we hope to speak with you soon.
When I first moved here, I loved it. The location couldn't be better, close to major freeways, to restaurants, and to shopping. As soon as I lived here for more than a few months though, things started adding up. 1) Maintenance may be fast, but the repairs are sometimes questionable. When I moved in, there were cracks in my tub. They decided to fix it with plain grout, that collects dirt and is already cracking again. I'm not even fully convinced it's waterproof. Like other residents, I had multiple issues with my A/C, tho I *think* it is finally fixed after 6 visits. 2) Roach problems. After a year, it seems they finally got a hold of it, but there was a while where I was smashing upwards of 6 or 7 roaches just in the hour between getting up and leaving for work. 3) They recently rolled out a trash service with no warning and immediate threats of fines. There is no way to opt out if you wish to take care of your own garbage. 4) Trying to contact the front office is sometimes a nightmare. There have been multiple instances where I had to send multiple emails and leave multiple voice mails to get something taken care of. Ultimately, I wouldn't say this is a bad place to live, but there are probably better for the same price, and I probably won't be renewing just because I have more negative feelings here than positive.
Property Manager at Heritage Deer Valley, Responded To This Review
We are saddened to see we have missed the mark with your experience at Heritage Deer Valley! Since we took over management in February of 2021, we have been working hard to make Heritage Deer Valley, the place to call home! Please reach out to our Community Manager, Michelle at 623-492-0500, or stop by Mon- Fri to see her, so we can try and help address your concerns. We look forward to hearing from you!
I have lived here for few years, generally good and safe, but they keep increasing the rent and utility bills so much. Water charges are billed in common for many units and so it is sky rocketing. New surprise Common area main CAM fees charged monthly. Beware and know all details before taking it up, else you will be stuck with already high rent and ever increasing utility bills. Thanks
Property Manager at Heritage Deer Valley, Responded To This Review
Hi there. We're sorry you feel this way. Please give us a call directly so we can address your concerns and answer any questions you may have. We wish you the best and hope to speak with you soon.
Air Conditioner hasn't been working for nearly 3 weeks. Management and Maintenance staff has continuously failed to fix it. They try cheap and easy fix's and don't ever bother to make sure it was effective. Tell me the air conditioning vendors themselves are coming but they never do. Now i'm even being told about fake conversations I supposedly had with the maintenance staff where I said that the air conditioning was fine now. It got up to 91 degrees in my apartment yesterday (with the thermostat set to 74). Furious, i suggested to management that i wont pay my rent until its fixed. They had the nerve to play the victim role getting angry with me and saying ill be evicted. The priorities are there you see, their money. The management company is called Apartment management consultants, and they need to learn that being a management company entails more than just taking peoples money at the first of the month
Property Manager at Heritage Deer Valley, Responded To This Review
We take reports of this nature very seriously, and we look forward to speaking with you directly. It is important to us that your concerns are addressed. Thank you. - Heritage at Deer Valley Management, (623) 492-0500
Initially we thought this was going to be a great apartment, but it became clear very quickly that the amount of roaches were going to make our time there very uncomfortable. The complex is right, you can always schedule extra pest treatment, but it is a waste of time. We had pest control in at least once a month, at points they sprayed the whole building, and we were fumigated multiple times. All of these treatments, alone with spotless cleaning and being very careful made no difference. There were still roaches everywhere, and my tipping point was having one fall out of a vent onto me while I was in the bathroom, and I really really wish that I was lying about that last one because it was horrifying. I hate for my review to only be about the roaches but it truly made our experience here awful and it felt like our lease would never be up. I guess you live and you learn and we know to look closer before we sign a lease somewhere.
Property Manager at Heritage Deer Valley, Responded To This Review
Hello Natalie, We are terribly disheartened to read your review. It is always of the utmost importance that each and every resident have a great experience in our community and we can't stress how sorry we are that this was not the case for you. As you've mentioned, we have taken many steps to help resolve the pest issue. We are continuously working to keep our community clean and pest free. We take your feedback very seriously and would be happy to speak with you again to identify any extra steps that can be taken to help. We want you to feel comfortable in your home and look forward to figuring out a solution together. We sincerely hope to turn your experience into a positive one. Thank you. - The Heritage at Deer Valley Team
My storage unit was broken into twice. The second time it was broken into I found out when I went to the unit to find that maintenance had fastened the door shut with screws. No one had bothered to report it to the office and I was not contacted to be made aware. We had a couple of items taken, but the lock was destroyed. It was not repaired in the following 4 months that I had lived there, yet I was charged for use of the unit with the exception of the 1 month that it was broken into. During our stay we had also discovered black mold in two of our bathrooms. We were living in the apartment with a 2 year old and a newborn and were told that we would have to pay a relocation fee to move to another apartment, or we could always go "stay at a hotel" if it is bothering you. There were little to no precautions taken by the person tearing out the walls of our bathrooms. We were left to clean up the mess daily when they left which included shampooing the carpets repeatedly to hopefully rid of mold. Anytime we went to the office to try and remedy a situation we were left with the feeling that we were on our own to figure it out, and if we wanted to move out we would be charged a penalty of over $4500. Black mold. Cockroaches. Burglary. This place is poorly run and they are again trying to charge us for additional items since we have moved out. Please do yourself a favor and live anywhere else.
Property Manager at Heritage Deer Valley, Responded To This Review
Hello, Thank you for reaching out. Due to the nature of your concerns, we feel it would be best if we spoke with you directly. Please give us a call at (623) 492-0500 at your earliest convenience. Thank you. - Heritage at Deer Valley Management
The office staff friendly for the most part and try to help you out. The maintenance team is friendly and mainly does a good job. Now for the downsides. This complex has gone somewhat downhill since Priderock took over. They don’t respond to voicemails or emails. Or they’ll say someone will call you back, but nobody ever calls you back. It also seems like they don't have enough maintenance staff for a complex of this size. Though the maintenance team does their best. My main complaint for maintenance is that they don't always respond to the emergency line. Last weekend we called the emergency line at least 3-4 times, because our A/C wasn’t working, and it was 90-92 degrees. But nobody came to look at or A/C. The manager said she would look into it and call me back. But she never did. It’s like they act care and handle your issues, but then you never hear back them. Like they only say just to get you to go away. This is also supposed to be a gated complex, yet the gates haven't worked for almost a year.
Property Manager at Heritage Deer Valley, Responded To This Review
Hello Justin, We're disappointed to see that you feel this way about our community. Our on-site team of professionals work very hard to provide you and every resident with great service and a beautiful and safe community to call home. As an owner managed community, we have a vested interest to ensure that our community is well maintained at all times. We apologize that you have been inconvenienced by an A/C outage and we appreciate your patience as our team works to remedy the problem. Your comfort is very important to us and we're doing everything we can to get your A/C up and running properly. Should you ever feel that your service requests are not answered in a timely manner, please feel free to let our community manager know about your concerns. We make every effort to prioritize all our resident requests and work as diligently as possible to meet your expectations while correcting issues. However, there are instances where we are at the mercy of scheduling from our professional partners and availability of parts. If you continue to have any issues with your A/C, please let us know immediately so that we can have someone from our team respond as soon as possible. It''s always our pleasure to assist you and do whatever we can to improve your overall experience. Thank you for choosing our community to call home. - The Heritage at Deer Valley Team
What a great complex in Phoenix! What you get for your money is tremendous. Just signed on for another year and it just gets better. My apartment is really nice, big closet and high ceilings. W/D in the unit is clutch! The staff is beyond accommodating, they help with packages(which is crucial right now) and they make sure any maintenance requests are completed and that you are totally satisfied. Seriously rare to find these days. The amenities, Wow, what can I say. Check their website to see everything they offer. The list goes on and on. I love the pools and spas. So many great things to offer. I love it here and just wanted to let people know and especially the workers what a great community they provide us residents. Keep up the great work. Thank you!!
Property Manager at Heritage Deer Valley, Responded To This Review
Hello! Thank you so much for sharing your wonderful review with us and for choosing to extend your lease for another year. We are thrilled to have you! We appreciate the wonderful words about our staff and about our community as a whole. We know how important it is to feel safe and comfortable in your apartment and we truly are happy to hear that your experience with us has been a great one. If there is ever anything you need, please don't hesitate to reach out to us! Thanks, again! - The Heritage at Deer Valley Team
Great place to live! All around nice place and a good team of people working here. They have helped me out numerous times over the years. From helping jump start my car to fixing things that stopped working in my apartment. I have some good neighbors too which isn't always the case in a complex. We hang out by the pool and talk about the old days. The amenities are above and beyond and the location could not be better. Close to everything and in a nice part of town. I dig it here and my boy, Charlie does too. I recommend living here.
Property Manager at Heritage Deer Valley, Responded To This Review
Thank you for the wonderful review! We are so happy to know that our team has been there for you in times of need. We like to think that our community is like family and reading your kind words really makes our day. We truly appreciate having you as a resident with us and we are thrilled that you can take advantage of everything we have to offer. If there is ever anything we can help you with, please don't hesitate to let us know. Thank you, again! - The Heritage at Deer Valley Team
Amazing place! The office staff is very professional and are quick to help with any issues. Cheryl is my favorite! Best apartment complex I've lived in since moving to Phoenix. I'm loving the pool, spa and gym. Family friendly, great location and a beautifully landscaped property.
Property Manager at Heritage Deer Valley, Responded To This Review
Hello, Wow, thank you so much for the fabulous 5 star rating and wonderful review! We sincerely appreciate all of the kind words about our staff and community. It always makes our day to read that our residents are enjoying their time with us and that they are happy in their home. We hope you continue to enjoy all of the amenities and everything we have to offer. If you ever need anything, don't hesitate to let us know. Thank you, again! - The Heritage at Deer Valley Team
Community is beautiful and amazing. Fully equipped & well-structured apartments. It has fitness center, salon, playgrounds, football courts, dog park, three swimming pools. They arrange lot of social activities every month and lot of fun events, stall events which has so much fun for everyone. The place is very clean & neat and have BBQ, ramada and picnic area to enjoy. I appreciate Kaylin, Angela are extremely helpful.
Property Manager at Heritage Deer Valley, Responded To This Review
Hi Shradha, Thank you so much for taking the time to leave your five star review. Our team works hard each day to maintain the property and ensure our residents have a pleasant living experience. We also value your feedback on what amenities are most valued by you. Thanks as well for your feedback on Kaylin and Angela, we are fortunate to have such a strong team. Please don't hesitate to reach out to the office if there is anything we can assist with. - Heritage at Deer Valley Team
Nice community and place to stay. Excellent location as it is at intersection of i17 & 101, close to Costco, amc, grocery shops, restaurants, Amex office. Facilities available like fitness center, volleyball courts, swimming pools, playgrounds for kids, separate dog park and specious parking. I appreciate Kaylin at office who always available for help.
Property Manager at Heritage Deer Valley, Responded To This Review
Hi Umakant, Thank you for taking time to leave a five star review! We're happy to see that you enjoy the amenities and convenience of our location. We will also share your feedback on Kaylin, much appreciated and thank you for being a valuable resident in our community. - Heritage at Deer Valley Team
Disclaimer: as with all reviews, this is just one person's opinion. I recommend touring any apartment and viewing the exact unit you will be renting before you sign anything. I have mixed feelings about this place. When I toured, I was not shown the actual unit I'd be renting. That was a mistake on my part, because I was verbally assured by leasing agent Canada that I'd have wood laminate floors even though the rest of the apartment wouldn't be upgraded. Turns out, nothing in this unit is upgraded. Fine, ok. But the model units won me over, and here I am. And now, a list: Pros: Beautiful landscaping. Lots of grass, trees, colorful flowers, and community attractions (volleyball courts, pools, putting green, bbq's). Cons: Grass is often flooded due to overwatering, and rife with dog waste. Pro: There's a dog park! Con: The dog park is mostly full of fine, loose dirt. Pro: There seems to be a strong sense of community among many neighbors. Con: It can be challenging to gain inclusion into that community. Pro: This place is so big, you can get lost in the crowd so you don't have to socialize with your neighbors, ever. Con: This place is so big, you (and your packages) can get lost in the crowd so you don't GET to socialize with your neighbors, ever. Pro: Free bait and spray pest treatment services. Con: You'll need the bait and spray pest treatment services. Pro: Management has made a big effort recently to host more and better community events (like a free waffle breakfast recently, or pumpkin decorating crafts at Halloween) and raffles (like this one: leave a review, get entered into a raffle to win new floors in your unit!). Con: Yes, management and staff can be a bit short at times. It's a huge complex with a tiny staff. We all have bad days. I've learned to accept that they're not out to ruin my day, and to focus on the times when they go above and beyond (like the time Kaylin came all the way up to the 3rd floor to hand deliver my rent check that needed a correction - thanks, Kaylin!). Overall, this place meets my needs for now. I've no intention of staying here forever, and there are certainly things about it that are less than ideal (yes, the maintenance team is severely understaffed, and you do have to wait a while to get things fixed - but most of the team, especially Ryan, are super friendly and genuinely want to help!). There will be less than ideal things about any living situation. Choose where to put your focus.
Property Manager at Heritage Deer Valley, Responded To This Review
Hi Micha, We really appreciate you taking time to leave a five star review but more importantly all the great detail you’ve provided as to your experience living in our community. We do work hard every day to make sure to provide a pleasant living experience for our residents. We’re sorry to hear that the finishes in the unit you ended up renting were not what you expected or that there was a possible miscommunication on this. We appreciate your feedback on the amount of standing water on grass and we are aware and working to address this issue. For residents that do not pick up after their dogs we ask you for help in sharing with our office who the violating residents are so we can speak with them. We want to ensure our beautiful grounds stay that way for all residents and their dogs. We appreciate your feedback on the dog run and will share with our maintenance team. We apologize that our staff may have fell short of delivering five star customer service, our goal is to be very responsive, respectful and courteous. Thank you for your feedback on Kaylin, we are fortunate to have her as part of our team. Again, thank you for your feedback and for making our community great. - Heritage at Deer Valley Team
Hello. Have been staying in Heritage at Deer Valley for last 4 years. I compared multiple housing complexes before shifting here and overall I found there is nothing comparable around. Staying here does not at all give you a feel that Arizona is a desert actually with lot of lush green trees around. Complex is equipped with a fantastic gym and a sample play area and not to forget Zumba classes which all the members were fan of and I saw my wife attending those classes without fail. The complex has 2 big gardens and play areas for kids with 2 volleyball courts and members can be seen playing there almost daily. For a family there can’t be a better place as this gives them ample opportunities for kids to freely run around and adults to maintain themselves from time physical and mental perspective. This is all couples with barbecues spread across all gardens and ample parking space for visitors and personal cars. We have interacted alot with Angie and she has remained very patient with our everyday changing requirements and have helped in all the possible ways.
Property Manager at Heritage Deer Valley, Responded To This Review
Hello Abhishek, Thank you so much for taking the time to leave such a pleasant five star review and for providing great detail about your experience living in our community and the amenities you appreciate. We have done our best to maintain the property and appreciate you acknowledging our efforts. Our goal is to create an environment that our residents love coming home to - an oasis in the desert if you will. We appreciate your kind words about Angie - we are very lucky to have such a great team that cares so much for our residents. Thanks again for taking the time to leave feedback and for making our community here so special. - Heritage at Deer Valley Team
This is a great place, today i have the surprise to now my apartment was choose to be in the GO GREEN program. They change all my lights and the ac thermostat . Great staff at the office always available and ready to help,office is open on Sunday which is great. I leave here over a year and they always have party and activities at the office, pancakes in the morning or aloha party on Friday and many many other activities. And this is great ,i have two daughters and is nice for to have something to do close to the house. Clean apartments nice neighbors very close to restaurants and shopping, one min to freeway.
Property Manager at Heritage Deer Valley, Responded To This Review
Hello, Thanks so much for your wonderful review and for rating our community and team 5 stars! We're happy to know that you and your family are enjoying your time here. We're proud to be turning our community GREEN to help the environment while improving efficiencies for our residents. It's important to our team that you and your family are comfortable in your home and within our community. If there is anything we can do for you, please don't hesitate to stop by our office and let us know. We're here for you! Thanks again. - The Heritage at Deer Valley Team
I have only lived here a month, but I love everything about this new place I call home. Cheryl in the office told me that I would. They have bbq grills, multiple pools,a dog park, and my favorite a volleyball court. This place is GREAT.
Property Manager at Heritage Deer Valley, Responded To This Review
Hello there! Thank you for the fantastic 5 star rating and wonderful review! We're so happy that you're making yourself at home and hope that you will soon be enjoying the bbq, pools and our other wonderful amenities! We are thrilled that Cheryl was able to help with your questions. Please know that we are always here for you if you need anything at all. We're so happy to have you as part of our community and thank you for choosing us! - The Heritage at Deer Valley Team
Apartments are good and people living in the society are really helpful and co-operative. Leasing consultant Kaylin is extremely helpful and very professional. You can go to them anytime for any concern regarding your apartment, they are always ready to help and resolve your problem. They made the whole process seem so easy. They take care of cleaning, maintenance and customer service is very friendly. The maintenance guys responded quickly whenever I reported a problem, and fixed it the same asap. A pretty and good place to stay, highly recommended. Heritage at Deer Valley will be my community of choice. Going forward I will make sure to refer all my friends and colleagues here.
Property Manager at Heritage Deer Valley, Responded To This Review
Hi Jagmeet, Thanks for sharing your experience living in our community and for rating our community 5 stars. It makes our day to know you are happy and are enjoying living here. If there is anything we can do to enhance your experience or if you have feedback in the future, please stop by our office anytime to let us know. Thanks again! - Heritage at Deer Valley Team
I moved into this place in January 2019. I got a third floor one bedroom with a balcony. I really like where i live. It’s quiet for how big the complex is. Plus, when you live here you get a reserved parking spot and covered. My dog LOVES the balcony when the weather is nice! He’ll sit out there for hours if I let him. The apartment itself is nice. I went with the non-renovated apartment, it has its basic white cabinets, but I don’t care about those. You could give me cardboard boxes. But full size washer and dryer with a door to block the noise and has a fan in there which is nice so it doesn’t heat your place up. Pretty big living area. Bedroom is carpet with a walk in closet. Lots of racks for clothes. Definitely would recommend this place to anyone! Lots of places to eat and shop. Lots of things to do around the area.
Property Manager at Heritage Deer Valley, Responded To This Review
Hello, Thanks for your awesome and thorough review of our community! We appreciate you taking the time to review our community and give us your 5 star rating. We're happy to hear that you and your dog are loving your new home and the community. It makes our day to know that our residents are having an enjoyable experience and we thank you for sharing your experience. If there is ever anything we can do for you, please don't hesitate to stop by the office and just let us know. We're here for you! Thanks again. - The Heritage at Deer Valley Team
Great community, nice apartments and exceptionally good amenities. The staff is professional and always around if need their help or to ask a question. Maintenance guys rock! Can't beat the price for what you get. My one bedroom is a good layout of space and all you need. Location is convenient, close to everything you could ever need. Oh yeah, pet friendly too! Its cool here, I recommend it.
Property Manager at Heritage Deer Valley, Responded To This Review
Hello, Thank you for your 5 star rating and for sharing your experience as a resident living in our community. If there is anything we can do to make things better for you, please don't hesitate to let us know. We're here for you. Thanks again! - Heritage at Deer Valley Team
I've almost been living here for one year and thought it was time to give my two cents. Overall it's been positive. Definitely trying to adjust to living in a large community with so much going on! But it's good, just adjusting. Location of the complex is superb. I like my apartment and the move in ordeal wasn't as bad I thought it would be. Nice staff helped out and big men moved my stuff ;) It's a big place, lots of things to do, amenities and things like that. It's clean and nice considering how many people live here. I'll update as time goes on!
Property Manager at Heritage Deer Valley, Responded To This Review
Hi, Thank you for reviewing our community! We're happy that you are enjoying your time here. We would like you to know that we are always here for you should you have any questions or need anything. We want to make sure that you are comfortable and that everything in your apartment and within our community is satisfactory to you. Please reach out to us directly if we can help with anything. Thanks again! - Heritage at Deer Valley Team
I have been living her at Heritage for almost a year. I recently had maintenance done in my apartment 3016. There was a team of men who came in/out to get the work done. They were all very courteous and finished the job efficiently and timely. I didn't get all the names, but one, Max P. So all of who with Max P on my apt 3016, Thank you!
Property Manager at Heritage Deer Valley, Responded To This Review
Hi, Thanks for your 5 star review and for showing your appreciation to Max and team. Thank you for notifying us about the issue in your apartment. It's very important to us that everything is working and that you are comfortable in your apartment. If there is anything else we can do for you at this moment, please reach out to us directly so that we may better serve you. Thanks again! - Heritage at Deer Valley Team
Before I jump into the bad: I do want to say, I had an issue with my bank and Yvette and two girls in the little clubhouse area were phenomenal in helping me resolve that! The first day of our lease, I came up with my husband to make sure everything was clean and the only thing that could have been done was the toilets. I had to steam clean the carpets, vacuum, throw old food out from the cabinets, wipe down counters, sweep and mop. The washer and dryer that was supposed to be in here, didn’t get brought up until a few days after we had moved in and the two guys moving it used the f word at least 3 times and one guy pretended to hump the other guy while he was hooking up the washer. I had asked for help setting up online access so I could pay my rent online and submit maintenance requests online and was told I can’t because we did a paper application with a money order instead of filling out the online application and using our bank account information. The next month we started having issues with rude neighbors that would hit their ceiling if my baby cried during the day but would party late into the night regardless of us letting them know they were being too loud. We now have an issue with a resident parking his old beat up junky cars in the free spaces right next to our apartment so poorly I can’t get my child out of his car seat or even park in my spot more often than not. No one will do anything about it because the cars have moved from those spots and are deemed functional. Since month 2 of living here we’ve had a massive roach problem and it took me talking with the pest control company to get that issue taken care of now 5 months in. If you’re a light sleeper, then you may as well never sleep again if you move here. People walk around talking until 10:30-11 at night and around 3:30 in the morning the trash companies start coming through and will continue to do so until about 1 in the afternoon. As of last week, I called regarding a window that leaks even though you can’t open it and it still hasn’t been looked at. Last night the lock on my door broke and I’m not expecting that to get fixed either. No one ever answers their phones in the office so if you want something taken care of, you better make sure you get to the office while someone is there. My best advice, don’t get stuck a year here. At the end of our lease, we will not be renewing or upgrading our lease like we originally planned.
Property Manager at Heritage Deer Valley, Responded To This Review
Hi Emily, First and foremost, we appreciate you being a resident with us and we appreciate you taking the time to share your experience. We take all of your issues very seriously and we did take some time to look into them. We checked the records on your unit and we can confirm that the unit was delivered clean per our agreement and we do have documentation in our system that the unit passed inspection before and after move in. We would agree that the behavior you've mentioned with regards to the men moving the washer/dryer unit is absolutely inappropriate and we will certainly be looking into that further. Regarding the online payment system, you are able to process your payments online regardless of how your application was received. I do believe one of our staff did reach out to assist you in setting that up. Please don't hesitate to let us know if you're still experiencing trouble. While we understand that apartment living can be challenging when it comes to noise, unfortunately, we are not able to manage every incident that occurs between neighbors. We checked our logs and do not see that any complaints were filed with regards to any of the noise issues you've mentioned. We strongly encourage you to let us know if you experience any violations of our noise policies as that is something we can help mitigate. Regarding the maintenance request, we did check our systems and we do see that there was one open work order for a privacy lock that was taken care of on March 18th (this was a one day turnaround). We do not see any other open issues, so please feel free to let us know if this is not correct. Parking spaces are allocated per the unit they belong to. Unfortunately, we cannot control the types of vehicles that our residents drive, but we can confirm that any vehicle parked in it's space is registered to a resident. We are all inclusive and we cannot cite a resident for a vehicle that you feel is less than desirable. We have a phone system that logs each message that is received and we do make followups for those calls. Our staff is here to help. We really strive to provide a nice environment for our community and we sincerely want to make every effort to ensure your happiness. If there are any outstanding issues, we encourage and invite you to work with our manager to ensure everything is taken care of. We look forward to hearing from you. Thank you - The Heritage at Deer Valley
I've lived here for a few years and like many aspects about living here. Firstly, the residents and office team are all friendly. I have not had any bad experiences with anyone. Thumbs up, right? Now for the rest. The property is very large and there are many amenities so there is lots to do without even leaving the resort ;) My apartment was updated and nice when I moved in. Have had a few maintenance requests and both times everything was fixed satisfactory. They seem to do a nice job managing all the moving parts for such a big place. Kudos. My place is good size and like I said in good condition. It's nice and for the location, it's a great deal. I mainly use one of the pools, the gym and a nice playground when my nephew visits me. It's pet friendly which is great if you have one. Overall no complaints, I like it here.
Property Manager at Heritage Deer Valley, Responded To This Review
Hello, Thank you very much for reviewing our community and rating us 5 stars! We're happy to read that you are enjoying your time here, and using the great amenities we have to offer. Our team works hard to ensure our community is beautiful and safe everyday. If you ever find any party of living here unsatisfactory, please don't hesitate to let us know. Our top priority is that you are comfortable living in your home. Thanks again! - Heritage at Deer Valley Team
Any Service requests like microoven not working, clogged sink/bath tub or any issues - you will not get service for minimum 3 weeks. Management do not bother once you become resident. Worst response. Maintenance office dont care for your complaints. They have standard answer "Maintenance will take time". GYM equipments are broken, one treadmill is "Temporarily out of service from last one year :-) ". its not a joke!!. Lights in the park - do no light up (lot of dark areas). Benches in the park are broken for more than a year. Unwanted bushes creates blindspot within community - scary for drivers. Dogshit everywhere!! once you sign lease, you have to bear everything. Only on website it is glossy but actual it is pathetic !!
Property Manager at Heritage Deer Valley, Responded To This Review
Hello, We apologize for any inconveniences regarding service requests not being attended to in a timely manner. As you know this a large community and there are times when resident requests must be prioritized based on levels of urgency. While we do our best to communicate accurate response and completion times to every resident request, unforeseen circumstances can alter our priorities to ensure that the well being of every resident is met. Promptly servicing every resident is very important to us and we're sorry if we did not meet your expectations. With very high usage on many of our amenities, it's expected that things may break on occasion and parts need to be ordered. Unfortunately this can take time and delay our team from fixing things immediately. Please stop by our office when you have a moment so that we can take specific notes on the issues you have reported. It's important to us that you are happy and comfortable in our community and that you are proud to call this home. We look forward to hearing from you soon. - Heritage at Deer Valley Team
I’ve been living here for almost a year and have no complaints. The complex here is beautiful and pretty quiet which I love. The staff here are pretty nice especially one of the leasing agents name Kaylin. She has been super helpful. I would definitely recommend Heritage at Deer Valley.
Property Manager at Heritage Deer Valley, Responded To This Review
Hello, Thank you very much for taking the time to review our community! We appreciate you sharing your experience living here with us. If there is anything we can do to enhance your stay or you have specific feedback, please stop by our office to let us know. Thanks again! - The Heritage at Deer Valley Team
I am staying in heritage deer valley since 2015 June, now the management is very worst , they don’t look the residents problems, even though we call them repeatedly they reply work order is there but how is it fine if things are getting worse and they don’t come to repir in time?hate this management
Property Manager at Heritage Deer Valley, Responded To This Review
We’re sorry you feel this way. We assure you that our team strives to provide a high level of customer service, and always accommodate every situation to the best of our ability. We apologize if you feel this has ever not been the case. We’d like to discuss these concerns with you and invite you to stop by our office or give us a call at (623) 492-0500 when you have the time. Thank you. - Heritage at Deer Valley Team
Not maintaining parks and trees properly. Lot of insects around. And insects are coming inside the house. Tree branches are growing and blocking the roads at corners. Unable to see incoming cars at corners . Complained about this issue long back, but no response from management
Property Manager at Heritage Deer Valley, Responded To This Review
Thank you for taking the time to share your concerns. We are disappointed that you feel this way about our team, as we assure you that it is incredibly important to us that we are always providing attention to all concerns that are brought to our office. We’d like to discuss this with you directly and invite you to stop by the office or give us a call at (623) 492-0500 when you have the time. Thank you. - Heritage at Deer Valley Team
It’s worst stay and worst maintianace they never respond to any problems on time
Property Manager at Heritage Deer Valley, Responded To This Review
Thank you for taking the time to share your concerns with us, though we're very sorry that you feel this way. Our team would like to speak with you directly so we can take care of any issues that you are experiencing. Please give us a call at (623) 492-0500 when you have the time. We look forward to speaking with you.
Heritage Deer Valley Photos
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Office
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Office
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Models
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762 Square Foot - 1x1
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814 Square Foot - 2x1
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865 Square Foot - 2x1
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918 Square Foot - 2x2
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1058 Square Foot - 2x2
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1146 Square Foot - 3x2
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Heritage Deer Valley has one to three bedrooms with rent ranges from $1,029/mo. to $1,949/mo.
You can take a virtual tour of Heritage Deer Valley on Apartments.com.
Heritage Deer Valley is in the city of Phoenix. Here you’ll find three shopping centers within 1.0 miles of the property.Five parks are within 4.3 miles, including Adobe Mountain Park, Conocido Park, and Paseo Highlands Park.
What Are Walk Score®, Transit Score®, and Bike Score® Ratings?
Walk Score® measures the walkability of any address. Transit Score® measures access to public transit. Bike Score® measures the bikeability of any address.
What is a Sound Score Rating?
A Sound Score Rating aggregates noise caused by vehicle traffic, airplane traffic and local sources
3010 W Yorkshire Dr
Phoenix, AZ 85027