Gateway Woods

My experience with Gateway was very disappointing. About four months ago, I received a non-renewal notice without any explanation, despite repeatedly asking management for clarification. The only response I eventually received was, “the notice stands.” When I asked if the decision was related to late payments (though rent was always paid in full) or my child’s disability, I was given no response. I also reached out to corporate but never received a call back. During this time, I even witnessed management walking past and looking into my apartment, which felt unprofessional and invasive. Upon move-out, I had paid a $400 deposit, and it was all taken plus them asking for $80 more or they’ll send it to collections. This was extremely frustrating as I left the unit in excellent condition, cleaner than when I moved in, especially since I was originally promised a new unit but was instead placed in one that had already been occupied. Overall, communication was poor, professionalism was lacking, and my concerns were disregarded. I would caution future tenants to be aware of these issues before leasing with Gateway. Maria Casavechia is the Property manager. And the manager that was looking into my apartment. If I could post my before and after videos of my apartment you’d really see how money hungry this company is.

I applied here and was denied because my guarantor didn't have current rental history (elderly aunt that lives with my mom for years). Even though she made 5x the rent. They don't work with you .

I applied here and was denied on a Tuesday (they say it’s not denied but you need a guarantor that makes 5x the rent) which I had someone but that screamed red flag!. They told me I had to wait for my $400 to be mailed back Friday! I didn’t mail my $400 in so I shouldn’t have to have it mailed back! I asked for the address to pick up my money, they purposely waited until after 5pm to send me the address knowing the office wouldn’t be open again until Monday! They were responding promptly until they denied me then they started taking forever to respond about my refund! I’m glad they denied me because these apartments give janky!