Echo

The staff and residents are especially friendly and helpful; the apartments and community are well maintained.

Echo is a great place to live. I love the apartment floor plans. So much light and space. I also think the maintenance team is one of the best, very efficient, kind and timely.

Super fast maintenance. All maintenance works are kind and courteous.

Very nice apartments! I only recently moved in, so my experience is limited. But I appreciate how clean the building is, my unit seems very well maintained, I haven't seen any bugs. The price of rent is quite high, but there are no surprise fees.

The Echo is a nice, clean place to live. The Staff is courteous and professional and responds immediately to any requests.

I love living at Echo! The maintenance and management team are wonderful!

There are several major issues I'd consider when viewing the property: - management is relatively unhelpful if you have a problem. Often, their accounting isn't correct, and you won't get a refund or your deposit back unless you continuously follow up with management. - the apartments are not sound-proof at all. You can hear everything outside in sharp detail. - the building is poorly made. We can hear every time any of our neighbors flush the toilet because the sewage pipes run through our walls. So fun when we have guests over for dinner. - there are two elevators for the entire building (300+ units?). Often, at least one is broken. Also, one elevator is dangerous. It broke while my neighbor was in it, and she was trapped in it while the elevator cycled between trying to go up and falling down. After this incident, that elevator was put back in service, but still rattles disconcertingly and won't let you off at the 5th floor.

Since Greystar took over, the customer experience (besides maintenance) has dropped to lowest level. Office staff is not approachable, not responsive to communication, slightly rude, fake, & general do not care about us. The energy exuded now comes from a negative space. Very dissatisfied with the level of customer service.

The maintenance request was very quick and resolved very nicely, no mess, and the staff is very nice

Management is seemingly fine until you have a problem. And when you have a problem here, you really, truly have a problem. I’ve lived here for two years and have never been felt so disrespected and belittled as when dealing with the property manager here. Communication is absolutely pitiful. Sure, the building is nice, but just pray you don’t ever need to deal with the property managers/leasing office because they can only ever seem to send conflicting messages. If you live in a unit with windows facing N Lamar, be prepared for little to no sound proofing from outside. I only give it two stars because the maintenance/custodial staff are beyond amazing. They are the only redeeming factor here.

Great location. Terrible since new management bought it. Smells and looks dirty. Trash everywhere. 0/10 do not recommend.

My wife and I have lived at Echo for over two years now and we can say that we have truly enjoyed the experience of this complex. From the timely and courteous staff to the beautiful apartment wood floors, this place is a gem. But that’s not to say that there haven’t been some pain points too. After living here (and working from home full time) for a while we have a full perspective of the building and want to share our experience for those thinking of living here. The bad: When we first moved in it was super quiet (outside of the Lamar Blvd street noise, which yes, is noticeable from your apartment- shocker) and there were some vacancies which helped make it feel not so busy. But over the years, due to their large success, Echo has reached full capacity. This comes at a doubled edged sword as more people equals more noise in general- noisy neighbors, dogs barking, people in the hallways, loud music/noise from TVs and speakers, etc. It is also now much harder to find a parking spot on a desirable level if you get home late. And lastly the elevators are slow, some of the slowest I’ve ever dealt with, but operable. Just have to exercise some patience with the amount of people that use them. The good: The apartments are beautiful with real wood floors and (if you face outwards) provide amazing views of Austin. We have never had a structural or “bad” problem with the apartment itself. And the staff at Echo goes above and beyond in their communication efforts and maintenance of the building. After the crazy winter weather in early 2021 there was some water damage to the building, but they moved extremely quickly to get vendors in here to start the renovations and repairs. Samah and Jim, in particular, make living here worth it. If you are looking for a central Austin luxury apartment, this complex should be at the top of your list.

Echo is a beautiful, friendly place where I feel comfortable, safe, and taken care of.

We have been here 5 years and love it! Its clean and always well maintained Its a friendly community where we feel safe and well taken care of by everyone that works here!!! Excellent property

Echo is a beautiful property and worth every penny in rent. The staff is what makes this place stellar; they go above and beyond to keep residents happy. Service calls being handle expeditiously is bare minimum, they plan fun events as well as handled the COVID crisis with care. I would rate them 10/10 if that was an option; strongly recommend moving to this property.