Carrington Park
3001 Communications Pky,
Plano,
TX
75093
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Monthly Rent
$1,303 - $3,513
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Bedrooms
1 - 3 bd
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Bathrooms
1 - 2 ba
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Square Feet
692 - 1,362 sq ft
Carrington Park is a welcoming community of luxury apartments for rent in Plano. Our community features exceptional amenities such as two beautiful resort-style pools, an executive business center, a cardio fitness facility, beautiful courtyards with a golf putting green, and an enclosed pet park. Choose from our spacious one, two, and three-bedroom apartments in Plano, TX available in eight comfortable floor plans that feature updated interiors, fully equipped kitchens, large living areas, and plenty of walk-in closet space. Most units have full-size washer/dryer connections or washer and dryers included. Richly landscaped grounds, spacious apartment homes, and superior location make this the place you'll be proud to call home.
Pricing & Floor Plans
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Unit 0122price $1,308square feet 692availibility Now
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Unit 2223price $1,353square feet 692availibility Now
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Unit 1716price $1,373square feet 692availibility Now
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Unit 0124price $1,345square feet 761availibility Now
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Unit 0114price $1,365square feet 761availibility Now
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Unit 2111price $1,390square feet 761availibility Jul 24
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Unit 2323price $1,435square feet 785availibility Now
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Unit 0517price Call for Rentsquare feet 785availibility Jul 10
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Unit 0417price $1,410square feet 785availibility Aug 10
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Unit 2626price $1,918square feet 990availibility Now
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Unit 1416price $1,759square feet 990availibility Aug 10
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Unit 0624price $2,035square feet 1,163availibility Now
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Unit 0928price $2,050square feet 1,163availibility Now
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Unit 0924price $2,050square feet 1,163availibility Now
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Unit 0524price $1,940square feet 1,062availibility Now
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Unit 1321price $2,150square feet 1,062availibility Now
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Unit 0424price $2,155square feet 1,062availibility Now
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Unit 2025price $2,593square feet 1,362availibility Now
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Unit 2621price $2,345square feet 1,362availibility Aug 19
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Unit 0122price $1,308square feet 692availibility Now
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Unit 2223price $1,353square feet 692availibility Now
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Unit 1716price $1,373square feet 692availibility Now
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Unit 0124price $1,345square feet 761availibility Now
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Unit 0114price $1,365square feet 761availibility Now
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Unit 2111price $1,390square feet 761availibility Jul 24
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Unit 2323price $1,435square feet 785availibility Now
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Unit 0517price Call for Rentsquare feet 785availibility Jul 10
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Unit 0417price $1,410square feet 785availibility Aug 10
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Unit 2626price $1,918square feet 990availibility Now
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Unit 1416price $1,759square feet 990availibility Aug 10
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Unit 0624price $2,035square feet 1,163availibility Now
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Unit 0928price $2,050square feet 1,163availibility Now
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Unit 0924price $2,050square feet 1,163availibility Now
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Unit 0524price $1,940square feet 1,062availibility Now
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Unit 1321price $2,150square feet 1,062availibility Now
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Unit 0424price $2,155square feet 1,062availibility Now
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Unit 2025price $2,593square feet 1,362availibility Now
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Unit 2621price $2,345square feet 1,362availibility Aug 19
Fees and Policies
The fees below are based on community-supplied data and may exclude additional fees and utilities. Use the Cost Calculator to add these fees to the base price.
- One-Time Move-In Fees
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Administrative Fee$150
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Application Fee$50
- Dogs Allowed
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Monthly pet rent$25
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One time Fee$350
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Pet deposit$150
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Pet Limit2
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Requirements:Pet interview
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Restrictions:Doberman Pincher, German Shepherd, Pit Bull Terrier including American Staffordshire Terrier, and Staffordshire Bull Terrier, Rottweiler, Chow, Huskie, Alaskan Malamute, Great Dane, St. Bernard, and Akita. No snakes, spiders, ferrets, or iguanas are permitted.
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Comments:Max 3 pets allowed per apartment home, maximum of 2 dogs. ** Call for details regardings specific questions
- Cats Allowed
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Monthly pet rent$25
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One time Fee$350
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Pet deposit$150
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Pet Limit2
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Requirements:Pet interview
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Restrictions:Doberman Pincher, German Shepherd, Pit Bull Terrier including American Staffordshire Terrier, and Staffordshire Bull Terrier, Rottweiler, Chow, Huskie, Alaskan Malamute, Great Dane, St. Bernard, and Akita. No snakes, spiders, ferrets, or iguanas are permitted.
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Comments:Max 3 pets allowed per apartment home, maximum of 2 dogs. ** Call for details regardings specific questions
- Parking
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Surface Lot--1 Max
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Other--
Details
Lease Options
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3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14
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Short term lease
Property Information
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Built in 1996
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364 units/3 stories
Matterport 3D Tours
About Carrington Park
Carrington Park is a welcoming community of luxury apartments for rent in Plano. Our community features exceptional amenities such as two beautiful resort-style pools, an executive business center, a cardio fitness facility, beautiful courtyards with a golf putting green, and an enclosed pet park. Choose from our spacious one, two, and three-bedroom apartments in Plano, TX available in eight comfortable floor plans that feature updated interiors, fully equipped kitchens, large living areas, and plenty of walk-in closet space. Most units have full-size washer/dryer connections or washer and dryers included. Richly landscaped grounds, spacious apartment homes, and superior location make this the place you'll be proud to call home.
Carrington Park is an apartment community located in Collin County and the 75093 ZIP Code. This area is served by the Plano Independent attendance zone.
Unique Features
- Crown Molding And Vaulted Ceilings*
- Move-in Deposit Free with Jetty
- Fire Pit Lounge
- Full Size Washer And Dryer Connections
- Pet Park
- Attached And Detached Garages*
- Business Resource Center
- Fireplace*
- Hammock Park
- Over-Sized Private Patios And Exterior Storage*
- White Beehive Hexagon Subway Tile Back Splash*
- Oversized Garden Tubs
- Air Conditioner
- Beautiful Courtyards with 9 Hole Putting Green
- Stainless Steel Appliance Package*
- Wood-Style Flooring*
- 2 Outdoor Dining And Grilling Areas
- Spacious Walk-In Closets
Community Amenities
Pool
Fitness Center
Clubhouse
Controlled Access
Business Center
Grill
Gated
Community-Wide WiFi
Property Services
- Community-Wide WiFi
- Wi-Fi
- Controlled Access
- Maintenance on site
- Property Manager on Site
- Online Services
- Pet Play Area
Shared Community
- Business Center
- Clubhouse
- Lounge
- Breakfast/Coffee Concierge
- Storage Space
- Walk-Up
Fitness & Recreation
- Fitness Center
- Spa
- Pool
- Putting Greens
Outdoor Features
- Gated
- Fenced Lot
- Courtyard
- Grill
- Dog Park
Apartment Features
Washer/Dryer
Air Conditioning
Dishwasher
Washer/Dryer Hookup
High Speed Internet Access
Hardwood Floors
Walk-In Closets
Island Kitchen
Highlights
- High Speed Internet Access
- Wi-Fi
- Washer/Dryer
- Washer/Dryer Hookup
- Air Conditioning
- Heating
- Ceiling Fans
- Cable Ready
- Double Vanities
- Tub/Shower
- Fireplace
- Framed Mirrors
Kitchen Features & Appliances
- Dishwasher
- Disposal
- Granite Countertops
- Stainless Steel Appliances
- Pantry
- Island Kitchen
- Eat-in Kitchen
- Kitchen
- Microwave
- Oven
- Range
- Refrigerator
- Freezer
Model Details
- Hardwood Floors
- Carpet
- Tile Floors
- Vinyl Flooring
- Dining Room
- Built-In Bookshelves
- Crown Molding
- Vaulted Ceiling
- Walk-In Closets
- Linen Closet
- Window Coverings
- Balcony
- Patio
- Community-Wide WiFi
- Wi-Fi
- Controlled Access
- Maintenance on site
- Property Manager on Site
- Online Services
- Pet Play Area
- Business Center
- Clubhouse
- Lounge
- Breakfast/Coffee Concierge
- Storage Space
- Walk-Up
- Gated
- Fenced Lot
- Courtyard
- Grill
- Dog Park
- Fitness Center
- Spa
- Pool
- Putting Greens
- Crown Molding And Vaulted Ceilings*
- Move-in Deposit Free with Jetty
- Fire Pit Lounge
- Full Size Washer And Dryer Connections
- Pet Park
- Attached And Detached Garages*
- Business Resource Center
- Fireplace*
- Hammock Park
- Over-Sized Private Patios And Exterior Storage*
- White Beehive Hexagon Subway Tile Back Splash*
- Oversized Garden Tubs
- Air Conditioner
- Beautiful Courtyards with 9 Hole Putting Green
- Stainless Steel Appliance Package*
- Wood-Style Flooring*
- 2 Outdoor Dining And Grilling Areas
- Spacious Walk-In Closets
- High Speed Internet Access
- Wi-Fi
- Washer/Dryer
- Washer/Dryer Hookup
- Air Conditioning
- Heating
- Ceiling Fans
- Cable Ready
- Double Vanities
- Tub/Shower
- Fireplace
- Framed Mirrors
- Dishwasher
- Disposal
- Granite Countertops
- Stainless Steel Appliances
- Pantry
- Island Kitchen
- Eat-in Kitchen
- Kitchen
- Microwave
- Oven
- Range
- Refrigerator
- Freezer
- Hardwood Floors
- Carpet
- Tile Floors
- Vinyl Flooring
- Dining Room
- Built-In Bookshelves
- Crown Molding
- Vaulted Ceiling
- Walk-In Closets
- Linen Closet
- Window Coverings
- Balcony
- Patio
| Monday | 9am - 6pm |
|---|---|
| Tuesday | 9am - 6pm |
| Wednesday | 9am - 6pm |
| Thursday | 10am - 6pm |
| Friday | 9am - 6pm |
| Saturday | 10am - 5pm |
| Sunday | Closed |
Located about 20 miles north of Dallas, Plano is a growing city lauded for its exceptional employment opportunities, schools, shopping, and outdoor recreation. Plano’s status as the ultimate live-work-play destination continues to draw new residents from all over the world to this thriving suburb. Plano offers a wide variety of rentals to accommodate its many new residents, from luxury apartments to spacious houses and everything in between.
Plano is a known hub of numerous corporate headquarters, affording many locals short commute times. Area schools earn top ratings while retail delights abound at the Shops at Legacy, the Shops at Willow Bend, and nearby Stonebriar Centre. Historic Downtown Plano boasts rows of boutiques, specialty shops, galleries, and restaurants in quaint buildings along brick-paved walkways as well.
Plano residents come together for a broad range of family-friendly events, including the highly anticipated annual Balloon Festival.
Learn more about living in Plano| Colleges & Universities | Distance | ||
|---|---|---|---|
| Colleges & Universities | Distance | ||
| Drive: | 8 min | 3.7 mi | |
| Drive: | 14 min | 7.9 mi | |
| Drive: | 14 min | 8.7 mi | |
| Drive: | 16 min | 10.9 mi |
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.
View GreatSchools Rating Methodology
Data provided by GreatSchools.org © 2025. All rights reserved.
Transportation options available in Plano include Parker Road Station, located 8.7 miles from Carrington Park. Carrington Park is near Dallas Love Field, located 17.8 miles or 24 minutes away, and Dallas-Fort Worth International, located 21.7 miles or 28 minutes away.
| Transit / Subway | Distance | ||
|---|---|---|---|
| Transit / Subway | Distance | ||
|
|
Drive: | 17 min | 8.7 mi |
|
|
Drive: | 15 min | 9.9 mi |
|
|
Drive: | 16 min | 10.4 mi |
|
|
Drive: | 16 min | 10.5 mi |
|
|
Drive: | 17 min | 11.1 mi |
| Commuter Rail | Distance | ||
|---|---|---|---|
| Commuter Rail | Distance | ||
| Drive: | 14 min | 9.2 mi | |
| Drive: | 17 min | 9.7 mi | |
| Drive: | 19 min | 12.7 mi | |
| Drive: | 22 min | 18.0 mi | |
|
|
Drive: | 23 min | 18.6 mi |
| Airports | Distance | ||
|---|---|---|---|
| Airports | Distance | ||
|
Dallas Love Field
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Drive: | 24 min | 17.8 mi |
|
Dallas-Fort Worth International
|
Drive: | 28 min | 21.7 mi |
Time and distance from Carrington Park.
| Shopping Centers | Distance | ||
|---|---|---|---|
| Shopping Centers | Distance | ||
| Walk: | 9 min | 0.5 mi | |
| Walk: | 13 min | 0.7 mi | |
| Walk: | 13 min | 0.7 mi |
| Parks and Recreation | Distance | ||
|---|---|---|---|
| Parks and Recreation | Distance | ||
|
Arbor Hills Nature Preserve
|
Walk: | 19 min | 1.0 mi |
|
Environmental Education Center
|
Drive: | 10 min | 5.3 mi |
|
Beckert Park
|
Drive: | 10 min | 6.8 mi |
|
Heritage Farmstead Museum
|
Drive: | 14 min | 9.4 mi |
|
Cottonwood Park
|
Drive: | 17 min | 10.6 mi |
| Hospitals | Distance | ||
|---|---|---|---|
| Hospitals | Distance | ||
| Walk: | 7 min | 0.4 mi | |
| Walk: | 10 min | 0.6 mi | |
| Drive: | 5 min | 2.7 mi |
| Military Bases | Distance | ||
|---|---|---|---|
| Military Bases | Distance | ||
| Drive: | 37 min | 28.2 mi | |
| Drive: | 64 min | 49.0 mi |
Property Ratings at Carrington Park
I strongly advise against moving into this apartment complex. The building is old and in desperate need of maintenance, but repairs are never done on time. The front office staff lack basic manners and are incredibly unhelpful. Pest problems are rampant, and towing issues are a constant headache. Despite the low rent, this place is not worth it. The complex is noisy, with neighbors who don't follow any rules. They charge unnecessary and additional fees on top of the rent, unlike other apartments. For example, they add a $75 fee for concierge services that no one uses and we have no idea what it's for. The office hours are erratic, and there's no response to emails or phone calls, no matter how many times you try. Emergency requests are completely ignored. Save yourself the trouble and stay away from this place. Don't be a victim of their low prices.
Property Manager at Carrington Park, Responded To This Review
Thank you for sharing your feedback. I’m sorry to hear about your negative experience in our apartment community. Please know that repairs are our top priority, especially for urgent issues like HVAC problems and leaks, particularly during the hot Texas summer. We strive to complete work orders promptly, and if you haven’t experienced this, I encourage you to contact me directly so we can address your concerns in detail. Feel free to visit the office Monday through Friday from 8:30 AM to 5:30 PM, or reach out to our leasing team over the weekend. I look forward to the opportunity to resolve any issues and improve your experience. Best regards, Vanessa Acre Carrington Park Manager carringtonparkmgr@cushwake.com
Abisay is amazing he always takes care of things he is such a great asset to the leasing office, maintenance guys are so polite and caring I've been living at this place for a couple of years and I'm amazed at everything I will not see myself living anywhere else I did have some issues in the past month but the management took care of it now my building is quiet and I feel comfortable getting home late from work thank you.
Property Manager at Carrington Park, Responded To This Review
Thank you for the review! We're truly grateful for your positive review. It's wonderful to know that our team, especially Abisay, has been able to make your experience a pleasant one. We're also happy to hear that any past issues have been resolved to your satisfaction. Your comfort and satisfaction are our top priorities. Please let us know if we can ever assist you with anything. Sincerely, Vanessa A., Property Manager CarringtonParkMGR@cushwake.com
Always having issues and no one at Leasing Office can help you. So incompetent! Regret living here. Plus alwaya towing cars for no reason!
Property Manager at Carrington Park, Responded To This Review
Thank you for sharing your review with us. Our team strives to provide an enjoyable community for all, so we’re disappointed to read that you’ve experienced the contrary. Let's take some time to turn that around! Our team is always available to you, so please email me so we'll have the opportunity to make your time here more pleasant! Sincerely, Vanessa A., Community Manager CarringtonParkMGR@cushwake.com
The staff is so so helpful, very welcoming. Love the how spacious it is.
Property Manager at Carrington Park, Responded To This Review
We appreciate your review. We're delighted to know that we've provided you with a great experience and hope to continue exceeding your expectations. Sincerely, David S., Community Manager CarringtonParkMGR@cushwake.com
The staff is friendly , and the apartments are great
Property Manager at Carrington Park, Responded To This Review
We appreciate your review. Resident satisfaction is our top priority so we're glad that we're on the right track. We look forward to keeping up the great work! Sincerely, David S., Community Manager CarringtonParkMGR@cushwake.com
I was a resident of Carrington Park Apartments for almost two years. after I signed my renewal for the second year, I started having serious health issues inside my apartment due to an infestation of rats. the rats live in the attic above apartment #1624 and in the walls of the bedroom. I contacted the property manager many times of this health hazard and I entered maintenance requests nearly every day about the rats. I feared for my life just waiting for the rats to enter the bedroom because they were chewing on the sheetrock in the walls!! I had a severe allergic reaction to the mites that came into the apartment from the rats. The mites were entering the apartment through the air ducts. The apartment manager agreed to clean the ductwork in the apartment, have the exterminator sprinkle some white powder in the attic, and cleaned the carpeting. All these were completed in an attempt to rectify the problems with the rats and rat mites but they didn’t work. My health was deteriorating and I knew I had to vacate as quickly as I could. I have a 30 day notice and vacated. Today I received a move out notice where they want to charge me for another month’s rent and an early termination fee of $2150. I would NEVER recommend anyone to rent an apartment at Carrington Park.
Property Manager at Carrington Park, Responded To This Review
We are sorry you had this issue. We addressed all of your concerns in a timely manner as mandated in your lease contract. Unfortunately, we cannot waive early termination fees are these are part of the contract. We are sorry things came to this. If you have any questions, please feel free to reach out to our management team at the leasing office. Sincerely, David S., Community Manager CarringtonParkMGR@cushwake.com
Leasing agent lied about unit to get me in and when i saw it after i picked up keys I was not happy and they only offered to charge me 1000 to get out of lease, but i had nowhere to go. Apt was dirty and smelled like wet dog for months. They still needed to come in and paint cabinets and I had to clean tub which also had soap scum and has peeling paint. The garage looked like a murder scene with stains all over. It would appear one bother to look at apt after previous tenant moved out. The buildings are dirty and the breezeways are disgusting. The floor of the breezeway looks like the bottom of a dumpster, not just in front of my unit. There are stains and trash spills, bugs, trash, paint stains and even cobwebs all over the breezeway. People leave trash in front of apt all day and days over the weekend. There is loose trash blowing all around, dog mess everywhere even on curbs and sidewalks , dead rats in the driveway. They send notices about pet waste complaints but don’t bother to clean it up. The Fitness Center is dirty equipment breaks or out of order sometimes no power, a TV with no service , dirty windows. Also there is no access to the restroom from the Fitness Center as the door is always locked, which I found strange. Office staff changed often but they always seemed rude and uninterested and rarely answer phone when I called sometime didn't even return messages or emails. They tried to charge me 1600 upon move out for carpet which looked exactly same as year before when moved in but I sent old emails about their failure to replace before I moved in. What a nightmare. Take picture and keep email correspondence.
Property Manager at Carrington Park, Responded To This Review
Thank you for your honest feedback. It's reviews like this that help us keep track of where we may need improvements. In this case specifically, please know that we fully understand your frustration and we want to sincerely apologize for any miscommunication. We would appreciate the opportunity for us to remedy this situation. Please contact us at your earliest convenience so that we may discuss your feedback in more detail. Sincerely, David S., Community Manager CarringtonParkMGR@cushwake.com
Very good apartments! Very nice property!! Maintenance is also very good! And these apartments are in a good area too!!
Property Manager at Carrington Park, Responded To This Review
Hi, thanks for your great review and your recommendation! We love reading that you’ve experienced high-quality service from our maintenance team, and we'll be sure to let them know you mentioned them. We’re happy to provide you with a wonderful community and look forward to continuing to exceed your expectations for years to come! Sincerely, David S., Community Manager CarringtonParkMGR@cushwake.com
Loose trash & rats everywhere. Management notified many times. Nothing changes Parking lots & breezeways always covered with lose trash. Every night you can see rats and raccoons scurrying away as you walk by. They chew open the dozens of trash bags left outside dumpster areas, pulling out food, pizza boxes, food containers, wrappers, diapers, etc. Wind blows loose trash all over parking lots and breezeways. Management has been notified many times for several months. Nothing changes. A well run property management company would never let a property look like the garbage dump the way this one does. Parking lots and breezeways would be clean and tenants would never have ask management to clean trash from all over the property. Well run property management companies treat requests as opportunities to make the property a nice place to live, and tenants happy. Poorly run property management companies do nothing and make excuses. That is what you get at Carrington Park. No action. Lots of excuses, if they respond at all.
Property Manager at Carrington Park, Responded To This Review
We are so sorry to hear about the manner of your experience. While we want to ensure all of our residents receive the highest level of customer service, we realize that there is always room for improvement. Reviews like yours are what help us make sure that we fill that room, and the only thing that would help even more is if we could have a moment of your time to discuss your concerns. Please stop by our office whenever you have a moment! Sincerely, David S., Community Manager CarringtonParkMGR@cushwake.com
I want to start by saying that I would not be making this post if I felt like they did all they could to resolve the issue and did what they could to make us feel satisfied with the decision of living at Carrington Park. I feel unsafe in this area, there are break ins all the time, our neighbor just had someone break into their car and all of their things were scattered across the hallway. My boyfriend and I moved here from out of state because we were relocated from work and due to COVID restrictions we were not able to visit before making our decision. We based everything off of the photos and the photos look nothing like what you are getting.. After driving 15 hours to get here, we get our keys and start unloading and as we unload cockroaches started to come out of every direction. They were in the Laundry room, under the sink, alll around every single window pane, Under the fridge/oven, in the bathrooms, in the bedrooms it was horrifying; we counted 22 cockroaches from the time we started to unpack to when we went to the office that same day. We stopped unpacking and immediately went to the office and they told us that it was inspected 3 times before and that day, before we showed up, the property manager inspected it and didn't see one Cockroach. There were cockroach shells in every corner of the apartment, there was no way they inspected that or at at least inspected it properly. This is not a Luxury apartment, looks nothing like what the images show, when you get to the place you can tell they just made band-aid adjustments to give you a look and feel for "Luxury". We would not be this disappointed if they would have just admitted to us that they were in the wrong and didn't help the way we needed it. The way they handled the situation and made us take care of it was the most frustrating, they didn't seem interested at all in helping us or making us satisfied. They just wanted to downplay the cockroaches and make us feel like crap for making it into a big deal. They also want you to pick up after your dog but it has been 3 months and not once has the dog trash cans been emptied, they are overflowing. They also NEVER restock dog poop bags, there are 4 different poop stations for bags but they have been empty for over a month now, so I stopped picking up my dogs poop because we dont have any bags and they dont supply them for us. What else am I supposed to do.
Property Manager at Carrington Park, Responded To This Review
Hello, thank you for reaching out to us here. We take your concerns very seriously and are disappointed to read about the issues you've experienced. We are sorry to read that these circumstances caused you to not feel comfortable in your home, and ask if you would like to speak with someone regarding your stay. Please reach out to me directly at the email address below at your earliest convenience. We hope to connect with you soon. Sincerely, Sabrina H., Community Manager CarringtonParkMGR@pinnacleliving.com
The communication for this complex is awful. Their property management leaves MUCH to be desired, and the value is deplorable. The fit and finish is extremely disappointing for the price charged, and you do not get help from the property management. Look elsewhere, the location is good but it is not worth the headache.
Property Manager at Carrington Park, Responded To This Review
We are so disappointed to hear about this. We want the best for our residents, so—if you'd allow us—we'd like to set things right. Please take a moment to contact me via email to go over each of your concerns. I appreciate your patience and look forward to turning your experience around. Sincerely, Sabrina H., Community Manager CarringtonParkMGR@pinnacleliving.com
The apartment itself is nice until it isn't. Paid over $200 in fees/water alone on top of rent. You realized everything was just plastered on over old paint, etc.. My kids door literally fell off the hinges because it was GLUED instead of screwed on. Maintenance glued over it again to fix the problem. Its nearly impossible to get ahold of someone at the office and due to covid you must make an apt. How are you supposed to make an apt if no one answers the phone or returns calls/emails? I tried calling for DAYS to let them know there was a random fire extinguisher was OUTSIDE and that maybe it should be where indented before oh I don't know, someone gets fined? Last straw for me was when Denise finally decided to answer the phone after emailing with her and her email had a "typo" and I asked her "why is it so hard to get in touch with yall" and she tells me "I'm the only one here" mind you someone is talking to her in the background and she proceeds to tell me "my bad, I Made a typo" in our email. Poor customer service from everyone I have encountered. Also don't plan on getting mail, you'd have better luck getting a PO Box.
Property Manager at Carrington Park, Responded To This Review
We appreciate this opportunity to see how we can better our services through your feedback. Please accept our sincerest apologies. Our management has made note of this instance to ensure more quality interactions in the future. If you have any further questions, comments, or concerns, please feel free to reach out to me directly. Sincerely, Sabrina H., Community Manager CarringtonParkMGR@pinnacleliving.com
I went here looking for an apartment for my daughter. It was clean and I believe the lady said it was updated. I love the location and it is close to my daughter's job and shopping.
Property Manager at Carrington Park, Responded To This Review
Thank you for the 5-star review! We are elated to know that you are interested in becoming a resident thanks to our convenient location, our fantastic team, and the tranquil community. If you have any more questions comments or concerns, feel free to reach out to us. Best Wishes, Sabrina H., Community Manager CarringtonParkMGR@pinnacleliving.com
I came in last week looking for a 2 bedroom, the lady I spoke with (cant remember her name) was very knowledgeable about the property and even took me on a tour of the property and inside of one of the apartments so that I could see the actual layout. I didn't move forward with this location but I defiantly loved what I saw.
Property Manager at Carrington Park, Responded To This Review
Hello and thank you for stopping by! We appreciate your interest and are thrilled to hear that our team provided you with a stellar introduction of what our community has to offer. If you're looking for a wonderful home in the future, we hope you will keep Carrington Park in mind!
I live at this apartments, My advice is GO SOMEWHERE ELSE!! when i visited the office to check out the apartments, there was an upset resident in the office, she warned me not to move in. But because of time crunch i still moved in. I give everybody a chance, but this place, NO! Management changes and i don't blame them! the place is terrible. Maintenance is poor! they just patch staff to get you by,they don't care whether it matches what you already have or not, My Microwave is a different color from my stove, lol.. they charge ridiculous fee's just to milk money from residents. Who charges for receiving Packages?? This place do charge $10 a month for delivering packages, if you don't receive packages then you are out of lack because you still have to pay that fee, it is mandatory. TRASH is almost 40.00!!! Trash collection 12.00 and Valet Pick up is 25.00, yes we have dumpsters and every end of the building. SOMETIMES THEY DO NOT PICK THE TRASH! GO SOMEWHERE ELSE!!!!
Property Manager at Carrington Park, Responded To This Review
Dear Resident, We appreciate you sharing your concerns with us. We are saddened to read that your impression of our community is not the best. We want all residents to be provided with optimal service and a staff that goes above and beyond, so it is disappointing that this has not been the case for you. We understand your frustrations regarding charges for packages and trash, and we would be happy to discuss this further and provide you with some additional insight. We truly care about each resident of Carrington Park and we want you to have the best living experience possible. We would like the chance to speak with you further and address your concerns with you so we can work toward possible solutions. When you have a moment, please reach out to us at carringtonparkmgr@pinnaclecampusliving.com or come by our office at any time. We look forward to connecting you and improving your time here.
I love it here! The apartment is exactly what I was looking for and the staff is very helpful! manager was very informative and professional! highly recommend!
Carrington is an older Property, located in a convenient and upscale area. It has third new owner, Pinnacle Properties, in three years. If interested, as with any property, visit it at various times (apart from the office tour), drive and walk around, to determine whether it meets your particular requirements. Disregard the ficus tree on the front step of the information center, which died 3 months ago. After all, one is alive and the the driveway/roadside beds beds are in full bloom. We experienced an epic failure on the property in early May. Dumpster were not emptied during the week of Fri, May 4 - Fri, May 11. Trash bags were piled by the nightly valet service on TOP of dumpsters resulting in unsanitary, unsightly heaps throughout the property. Blamed on a corporate clerical billing error, resourcefulness still should have alleviated such a situation. As a matter of principal and opportunity to demonstrate their good faith, I requested a refund of $12 for the May trash service fee. My request, was denied as well as subsequent request for the name and contact information of our area director. Email said dumpsters did not effect my ability to reside in my apartment home and further added, "... In addition, we do not have an agreement with you as to the frequency of the dumpsters being emptied." While true by letter of the law, the spirit of it does not support the mission and values expressed by Pinnacle, nor is such verbiage included on the Trash Addendum in the lease. Otherwise, it is not inherently worse than other properties and only indicates the customer service epidemic in apartment living: Apathy.
Property Manager at Carrington Park, Responded To This Review
Hello User, Thank you for sharing your experience at our community. We're very sorry to have fallen short of your expectations and hope you'll accept our sincerest apologies. We're committed to addressing your concerns and ask that you contact us with any additional details that may help us in our efforts to investigate any shortcomings and rectify any outstanding issues. Thank you again for your feedback.
I've lived here over ten years and I've never seen it this bad. Used to be a lovely place to live. Now, there is trash everywhere, maintenance takes MONTHS to respond to maintenance requests (if they respond at all), my car was broken into - this place is a dump and I wouldn't recommend it to anyone. It's so disappointing as I used to love living here. Now it's an embarrassment. I don't even want to invite people over - the neighbors are crazy loud, partying until 5:00 in the morning. When I called the courtesy patrol he acted like he couldn't understand why I was complaining. Like it's normal to party until 5:00am! When my lease is up, I am out of here. What a joke.
Property Manager at Carrington Park, Responded To This Review
We are sorry to hear that your opinions of our property have turned negative, especially after calling Carrington Park your home for so many years. I want to assure you that our staff is working hard to complete all of our residents requests and to maintain our property the best we can. We strive to provide all of our residents with a positive living experience so please let us know if you have any further maintenance issues, so that we can immediately address those. And if there is anything else we can do to make your stay with us better please don't hesitate to let us know and we would be happy to help! -Ashleigh, Bell Reputation Team
I've lived at Carrington Park Apartments for five years now and it was a great place to live for the majority of this time. However, there have been two changes in ownership since I moved in and ever since the last owner took over it has gone down hill fast. I suspect it is more about the manager than owner but same result. There is now trash everywhere, the grounds are not kept up, the pool has only recently opened again after being closed for several months. Maintenance does't respond anymore to request online or in person, or if they do it is extremely slow and requires three to four reminders. There have been billing errors and I have come home three times in the last few months to find the Plano police responding to some type of issue such as domestic violence. I just don't feel safe here anymore, and it is a real shame because the location is excellent.
Property Manager at Carrington Park, Responded To This Review
Hello User, Thank you for sharing your experience at our community. We're very sorry to have fallen short of your expectations and hope you'll accept our sincerest apologies. We're committed to addressing your concerns and ask that you contact us with any additional details that may help us in our efforts to investigate any shortcomings and rectify any outstanding issues. Thank you again for your feedback.
The facility is up to date and the personnel are friendly and courteous.
Carrington Park Photos
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2BR, 2BA - 1,062SF | B2
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1 Bedroom
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1 Bedroom
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2 Bedrooms
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Carrington Park has one to three bedrooms with rent ranges from $1,303/mo. to $3,513/mo.
You can take a virtual tour of Carrington Park on Apartments.com.
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3001 Communications Pky
Plano, TX 75093