Rated 1.5 out of 5?by 2
Rated 2 out of 5?by Chicopa Would not recommend for the price
Personally, I would not recommend this apartment complex to others. The units are nice and there are a number of amenties that are nice such as shuttle service to the metro station, a computer lab, consierge desk, etc. But, keep in mind you are paying more for that stuff. The apartments are billed as"luxury", but maintenance and management do not approach things that way for the extra money. Getting stuff taken cared of is like pulling teeth in that it takes multiple requests/complaints to get things done. Management's answer to dog waste left on the lawns is to keep sending leters to all the residents. They give you a parking placard to park in the parking lots--one placard per apartment. However, there are not enough parking spots for even one car per apartment. Thus, residents with a placard end up fighting for street parking. Do they assigj spots or add some spots? No. They painted new lines in the parking lots in the early summer, which inconvenienced every resident. No big deal except that they then decided to re-pave the parking lots in late summer, inconveniencing everybody all over again. To get something repaired properly in your apartment will take multiple attempts--having to call them back each time. The maintenance guys drive around the complex, but will drive right by missing and loose bricks in the sidewalks--or a pile of dog plop on the sidewalk. They will walk right by garbage on the ground or garbage like sofas, chairs, and mattresses piled all around the receptacle areas (which looks bad). Management always say they will address complaints, but it is either with a mass letter or nothing at all. They are not proactive, but reactive--and even then it is not that reactive. Not for as much rent you pay to live here and for a place advertised as luxury. It is a showy place, but offers little else when and where it counts. I would recommend cheaper places that get things done over a showy place that does not.
September 28, 2014
Rated 1 out of 5?by jojobadesert Don't live here if you expect quality service.
Do not live here if you expect quality service from the office staff and management. I have called and visited them numerous times (and never seen the same employee twice) about numerous problems. The worst issue is their inability to follow up. I have informed them five times now that I am not on any email listserv and have not received any emails from them. This has resulted in me being uninformed about any changes in the parking policies, and therefore, three different friends have had their cars towed after coming over for dinner. This is an unnecessary occurrence because any knowledge would have been welcome. It is not the policy itself which is the greater issue, but their absolute inability to ensure that all residents are informed of any changes. I've also filed dozens of noise complaints against one neighbor and they have done absolutely nothing to resolve this issue. Absolutely no one is helpful, no one offers any apologies or any potential resolutions for these issues. I am extremely disappointed because it is a great location, but because of the ineptitude of the office staff and management, I cannot wait to move out.
April 22, 2014