Woodbrook Apartments

I lived at Woodbrook Apartments for a year and from the time that I moved in, the apartment was not orderly. There was plaster on the walls that were never sanded down or painted. The doors were off of the closets and never placed on. The rails on the patio were broken and never fixed, Amongst many other issues. When I first moved in, neither of the toilets work properly. I reported this multiple times and maintenance came to my home multiple times but each time they didn’t fix anything and the toilets seem to be worse each time they came. There was only one maintenance worker for the entire complex, which I assume has a minimum of 400 units. She was very nice, but always seemed very tired and very clearly overworked. Also, The staff were not helpful when it came to issues with the payment portal. I had a misunderstanding with Conservice which caused for a small balance to be left in my portal. As I waited for the resolution to be sorted out through the front office, each month I would be charged a late fee through the portal because the Conservice fee would make it look like I wasn’t paying the full balance for my rent. I explained this numerous times to the front office and showed many supporting documents, but they were not helpful and never waived the late fees that are now totaling in at least $1000. I’ve recently received an outstanding debt letter from a debt collector because of this. I’ve been beyond cordial and patient with this property, and to say the very least I feel taken advantage of. I’m strongly considering filing a complaint With the Department of Housing and Urban Development and the Better Business Bureau.

Lived here for a year had permanent stains on my glass patio door, bathrooms are tiny, apartment is very spacious they’ve increased the rent significantly. Maintenance is decent I’ve seen worse. Be careful they will take your whole security deposit for the smallest thing.

I like the size of rooms. Workout room a plus. Nice lake.