Wellington at Willow Bend
3200 Parkwood Blvd,
Plano,
TX
75093
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Monthly Rent
$1,308 - $4,138
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Bedrooms
1 - 3 bd
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Bathrooms
1 - 2 ba
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Square Feet
658 - 1,098 sq ft
Pricing & Floor Plans
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Unit 1134price $1,308square feet 658availibility Now
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Unit 1136price $1,308square feet 658availibility Sep 7
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Unit 0420price $1,613square feet 948availibility Now
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Unit 0721price $1,613square feet 948availibility Now
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Unit 0821price $1,613square feet 948availibility Now
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Unit 0521price $1,478square feet 915availibility Aug 30
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Unit 0720price $2,269square feet 1,098availibility Now
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Unit 1623price $2,269square feet 1,098availibility Now
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Unit 0310price $2,279square feet 1,098availibility Now
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Unit 1134price $1,308square feet 658availibility Now
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Unit 1136price $1,308square feet 658availibility Sep 7
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Unit 0420price $1,613square feet 948availibility Now
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Unit 0721price $1,613square feet 948availibility Now
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Unit 0821price $1,613square feet 948availibility Now
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Unit 0521price $1,478square feet 915availibility Aug 30
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Unit 0720price $2,269square feet 1,098availibility Now
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Unit 1623price $2,269square feet 1,098availibility Now
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Unit 0310price $2,279square feet 1,098availibility Now
Fees and Policies
The fees below are based on community-supplied data and may exclude additional fees and utilities. Use the Cost Calculator to add these fees to the base price.
- One-Time Move-In Fees
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Administrative Fee$150
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Application Fee$50
- Dogs Allowed
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Monthly pet rent$25
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One time Fee$250
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Pet deposit$250
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Pet Limit2
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Requirements:Spayed/Neutered
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Restrictions:Must be Spayed/Neutered
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Comments:2 Pets Max (Cats and Dogs Combined). Pet Fees and Deposits are Per Pet.
- Cats Allowed
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Monthly pet rent$25
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One time Fee$250
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Pet deposit$250
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Pet Limit2
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Requirements:Spayed/Neutered
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Restrictions:Must be Spayed/Neutered
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Comments:2 Pets Max (Cats and Dogs Combined). Pet Fees and Deposits are Per Pet.
- Parking
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CoveredCarports: $30.00$30/mo2 Max, Assigned Parking
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Other--
- Storage Fees
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Storage Unit$0/mo
Details
Lease Options
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Short term lease
Property Information
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Built in 1991
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194 units/3 stories
Matterport 3D Tours
About Wellington at Willow Bend
What do comfort, convenience, and an upscale lifestyle all have in common? The Wellington at Willow Bend! Our one-, two-, and three-bedroom apartments offer everything you need to keep pace with your busy lifestyle, without cramping up your wallet or requiring long travels to reach all the areas you visit the most. Major employers are nearby and include Frito Lay, Pepsi-Co, and Wells Fargo, and a quick and easy commute will get you to hundreds of the most popular restaurants, shops, and parks in the city. Our Plano apartments for rent are pet-friendly, too! Within your apartment and in the community just steps from your door, you'll be surrounded by all the finest amenities and features available in the neighborhood. Enjoy in-home additions like walk-in closets, fireplaces, washers and dryers, and wood plank floors. Step outside and access our swimming pool and sundeck, business center, playground, fitness center, and clubhouse with Wi-Fi. It's all within our gated entrance and ready to complement your lifestyle. For more information and to schedule a tour of our apartments in West Plano, contact our staff today!
Wellington at Willow Bend is an apartment community located in Collin County and the 75093 ZIP Code. This area is served by the Plano Independent attendance zone.
Unique Features
- Cushy Carpeting
- Pet Friendly Community
- Chic Neutral Subway Backsplash Tile
- Online Rent Payments and Resident Services
- Open Living and Dining Areas
- Positive Rent & Utility Payment Reporting
- 24/7 Parcel Pending Package Locker Center
- White Lace Sparkling Quartz Countertops
- Ample Closets & Storage in Every Apartment
- Flexible Rent Payments through Flex
- Private Patio or Balcony
- Renovated Units*
- Updated Lighting
- Ash Grey Premium Cabinetry
- Breakfast Islands*
- Luxe Crown Molding in Living & Dining Rooms
- Outdoor Pergola with Grilling Area
- USB Ports in Kitchens & Bedrooms*
- Cozy Fireplaces*
- Must Have Ceiling Fans in All Bedrooms
- Patio Storage Space Included
- Plano Independent School District
- Walk-In Closets in Most Floor Plans
- Walking Distance to Jack Carter Dog Park
- DART Bus Stop Across from Community
- Pet Stations Throughout The Property
- Washer and Dryer in Unit
- Central Air Conditioning
- Covered Carports Available
Community Amenities
Pool
Fitness Center
Playground
Clubhouse
Controlled Access
Business Center
Grill
Gated
Property Services
- Package Service
- Wi-Fi
- Controlled Access
- Maintenance on site
- Property Manager on Site
- Video Patrol
- Renters Insurance Program
- Online Services
- Planned Social Activities
- Pet Play Area
- Public Transportation
Shared Community
- Business Center
- Clubhouse
- Lounge
- Storage Space
- Walk-Up
Fitness & Recreation
- Fitness Center
- Pool
- Playground
- Bicycle Storage
Outdoor Features
- Gated
- Fenced Lot
- Sundeck
- Courtyard
- Grill
- Picnic Area
- Zen Garden
- Dog Park
Apartment Features
Washer/Dryer
Air Conditioning
Dishwasher
High Speed Internet Access
Hardwood Floors
Walk-In Closets
Microwave
Refrigerator
Highlights
- High Speed Internet Access
- Wi-Fi
- Washer/Dryer
- Air Conditioning
- Heating
- Ceiling Fans
- Cable Ready
- Satellite TV
- Storage Space
- Tub/Shower
- Fireplace
- Sprinkler System
Kitchen Features & Appliances
- Dishwasher
- Disposal
- Ice Maker
- Stainless Steel Appliances
- Kitchen
- Microwave
- Oven
- Range
- Refrigerator
- Freezer
- Quartz Countertops
Model Details
- Hardwood Floors
- Carpet
- Vinyl Flooring
- Dining Room
- Crown Molding
- Views
- Walk-In Closets
- Linen Closet
- Double Pane Windows
- Window Coverings
- Balcony
- Patio
- Package Service
- Wi-Fi
- Controlled Access
- Maintenance on site
- Property Manager on Site
- Video Patrol
- Renters Insurance Program
- Online Services
- Planned Social Activities
- Pet Play Area
- Public Transportation
- Business Center
- Clubhouse
- Lounge
- Storage Space
- Walk-Up
- Gated
- Fenced Lot
- Sundeck
- Courtyard
- Grill
- Picnic Area
- Zen Garden
- Dog Park
- Fitness Center
- Pool
- Playground
- Bicycle Storage
- Cushy Carpeting
- Pet Friendly Community
- Chic Neutral Subway Backsplash Tile
- Online Rent Payments and Resident Services
- Open Living and Dining Areas
- Positive Rent & Utility Payment Reporting
- 24/7 Parcel Pending Package Locker Center
- White Lace Sparkling Quartz Countertops
- Ample Closets & Storage in Every Apartment
- Flexible Rent Payments through Flex
- Private Patio or Balcony
- Renovated Units*
- Updated Lighting
- Ash Grey Premium Cabinetry
- Breakfast Islands*
- Luxe Crown Molding in Living & Dining Rooms
- Outdoor Pergola with Grilling Area
- USB Ports in Kitchens & Bedrooms*
- Cozy Fireplaces*
- Must Have Ceiling Fans in All Bedrooms
- Patio Storage Space Included
- Plano Independent School District
- Walk-In Closets in Most Floor Plans
- Walking Distance to Jack Carter Dog Park
- DART Bus Stop Across from Community
- Pet Stations Throughout The Property
- Washer and Dryer in Unit
- Central Air Conditioning
- Covered Carports Available
- High Speed Internet Access
- Wi-Fi
- Washer/Dryer
- Air Conditioning
- Heating
- Ceiling Fans
- Cable Ready
- Satellite TV
- Storage Space
- Tub/Shower
- Fireplace
- Sprinkler System
- Dishwasher
- Disposal
- Ice Maker
- Stainless Steel Appliances
- Kitchen
- Microwave
- Oven
- Range
- Refrigerator
- Freezer
- Quartz Countertops
- Hardwood Floors
- Carpet
- Vinyl Flooring
- Dining Room
- Crown Molding
- Views
- Walk-In Closets
- Linen Closet
- Double Pane Windows
- Window Coverings
- Balcony
- Patio
| Monday | 9am - 5:30pm |
|---|---|
| Tuesday | 9am - 5:30pm |
| Wednesday | 9am - 5:30pm |
| Thursday | 9am - 5:30pm |
| Friday | 9am - 5:30pm |
| Saturday | 10am - 5pm |
| Sunday | Closed |
Located about 20 miles north of Dallas, Plano is a growing city lauded for its exceptional employment opportunities, schools, shopping, and outdoor recreation. Plano’s status as the ultimate live-work-play destination continues to draw new residents from all over the world to this thriving suburb. Plano offers a wide variety of rentals to accommodate its many new residents, from luxury apartments to spacious houses and everything in between.
Plano is a known hub of numerous corporate headquarters, affording many locals short commute times. Area schools earn top ratings while retail delights abound at the Shops at Legacy, the Shops at Willow Bend, and nearby Stonebriar Centre. Historic Downtown Plano boasts rows of boutiques, specialty shops, galleries, and restaurants in quaint buildings along brick-paved walkways as well.
Plano residents come together for a broad range of family-friendly events, including the highly anticipated annual Balloon Festival.
Learn more about living in Plano| Colleges & Universities | Distance | ||
|---|---|---|---|
| Colleges & Universities | Distance | ||
| Drive: | 8 min | 3.5 mi | |
| Drive: | 15 min | 8.2 mi | |
| Drive: | 16 min | 9.0 mi | |
| Drive: | 17 min | 10.6 mi |
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.
View GreatSchools Rating Methodology
Data provided by GreatSchools.org © 2025. All rights reserved.
Transportation options available in Plano include Parker Rd, located 8.4 miles from Wellington at Willow Bend. Wellington at Willow Bend is near Dallas Love Field, located 17.5 miles or 26 minutes away, and Dallas-Fort Worth International, located 22.0 miles or 30 minutes away.
| Transit / Subway | Distance | ||
|---|---|---|---|
| Transit / Subway | Distance | ||
|
|
Drive: | 18 min | 8.4 mi |
|
|
Drive: | 17 min | 10.3 mi |
|
|
Drive: | 18 min | 10.8 mi |
|
|
Drive: | 18 min | 10.8 mi |
|
|
Drive: | 18 min | 11.4 mi |
| Commuter Rail | Distance | ||
|---|---|---|---|
| Commuter Rail | Distance | ||
|
|
Drive: | 15 min | 9.5 mi |
| Drive: | 20 min | 10.4 mi | |
| Drive: | 20 min | 13.0 mi | |
|
|
Drive: | 25 min | 18.3 mi |
| Drive: | 24 min | 18.3 mi |
| Airports | Distance | ||
|---|---|---|---|
| Airports | Distance | ||
|
Dallas Love Field
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Drive: | 26 min | 17.5 mi |
|
Dallas-Fort Worth International
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Drive: | 30 min | 22.0 mi |
Time and distance from Wellington at Willow Bend.
| Shopping Centers | Distance | ||
|---|---|---|---|
| Shopping Centers | Distance | ||
| Walk: | 14 min | 0.7 mi | |
| Walk: | 16 min | 0.9 mi | |
| Drive: | 3 min | 1.1 mi |
| Parks and Recreation | Distance | ||
|---|---|---|---|
| Parks and Recreation | Distance | ||
|
Arbor Hills Nature Preserve
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Drive: | 4 min | 1.9 mi |
|
Environmental Education Center
|
Drive: | 11 min | 5.1 mi |
|
Beckert Park
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Drive: | 11 min | 6.5 mi |
|
Heritage Farmstead Museum
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Drive: | 15 min | 7.0 mi |
|
Trail at the Woods
|
Drive: | 20 min | 10.7 mi |
| Hospitals | Distance | ||
|---|---|---|---|
| Hospitals | Distance | ||
| Drive: | 3 min | 1.2 mi | |
| Drive: | 4 min | 1.5 mi | |
| Drive: | 8 min | 3.5 mi |
| Military Bases | Distance | ||
|---|---|---|---|
| Military Bases | Distance | ||
| Drive: | 39 min | 27.9 mi | |
| Drive: | 65 min | 49.3 mi |
Property Ratings at Wellington at Willow Bend
Me and my family were looking for an apartment and decided to schedule a tour. The staffs Patrick and Miguel were very friendly and welcoming. We took a look around and fell inlove with the place. The process to sign the lease was easy because of the help from the staff. Great friendly staff.
Property Manager at Wellington at Willow Bend, Responded To This Review
Hi, Tommy. We appreciate the kind words and are glad we could provide you with a positive experience!
I lived here for almost 14 years, and I have to say the last two years have been the worst. Where do I start. 1. The water doesn't work a lot of the time. In fact I have counted 36 water shows in the last 10 months or so. That is the emails, I have not deleted over that time. 2. The Amenities are a joke, The Grills either don't work at all (4 straight summers for one) or the partially work for the other two grills. The Pools are dirty all the time, there is hair and hair extension still in the pool from last year. The Pool pumps need to be replaced, but they keep repairing only as needed. These Apartments only spend money to get residents to move in, and once they do, there is no more help or no urgency to get anything fixed. They spent hundreds of thousands on landscaping, but can't be bothered to replace a broken grill for 4 years. They are renovating the apartments now, and that is a mess. Mirrors fall of walls because they are made from Metal and weigh 24 pounds, yes I weighed them. They only use two screws and a mere 1/4 inch of silicon to hold to the wall. Once replaced by the construction crew, I asked if they were going to fix the other 100+ mirrors that were done this way with only two screws instead of four on all corners, they said no, they were told to only do the remaining 50 or so. This is a huge liability and risk to possible kids brushing their teeth and having a 24 pound mirror falling off and hitting them in the head. When I told the manager of this, she was more concern of the broken tree branches on the property than a possible law suit of a kid getting hurt in their own apartment. I am afraid to say but after I've written in the years before I can no longer give this place a good review, in fact I warn people, this place doesn't care once you sign the lease about your happiness or your well being. I have pictures of the mirror, but no where to upload them.
Property Manager at Wellington at Willow Bend, Responded To This Review
Jason , we're disappointed that your experience resulted in a 1-star rating. We would love to hear more about your experience and anything we can improve upon. Please give us a call or come by our office to discuss. Thank you.
I am besides myself with the rodent and pest issue. The community is in such deep decay. Banner only has 2 properties in Plano and cannot manage either one. The other is infested with mold and theft. I suspect this one has mold too as I've had terrible allergies since my move-in.
Property Manager at Wellington at Willow Bend, Responded To This Review
Anon, we're disappointed that your experience resulted in a 1-star rating. We would love to hear more about your experience and anything we can improve upon. Please give us a call or come by our office to discuss. Thank you.
This apartment complex has been an absolute nightmare. I recently moved in as of 3 days ago and had to learn the hard way that my apartment has a roach infestation. I’ve not been able to live in my apartment due to this problem and am having to wait over the weekend for them to “hopefully clear out most of the roaches”. A very serious warning sign to anyone who is considering this apartment complex in the future.
Property Manager at Wellington at Willow Bend, Responded To This Review
Troy, we're disappointed that your experience resulted in a 1-star rating. We would love to hear more about your experience and anything we can improve upon. Please give us a call or come by our office to discuss. Thank you.
We have lived at Wellington for over a year now. When we were first looking at apartments for our big out of state move. Wellington helped us out and got us approved in the short amount of time we had to apartment hunt. They came through again when we were affected by the winter storm this year and our apartment was damaged and unlivable they hooked us up with a nearby hotel until another apartment became available. Settled into the new place a few months now and our dryer conked out on us, with all the shortages going on, maintenance guy Cee worked his magic and the next day a new dryer was put in for us. Being my spouse and I both work, this was a life saver. I enjoy being so close to the grocery stores, mall and theater. My doctor, dentist and vet are right next door too. Everything thing I need is less then 5 minutes away. Talk about massive convenience. I highly recommend this place to anyone who wants the convenience of places in close proximity. Pools, exercise room and a gated community, what's not to love about this place!
Property Manager at Wellington at Willow Bend, Responded To This Review
Our team here immensely appreciates this 5-star rating! We're glad that we have been able to make our community a worthwhile place for you! Should you need any help, or have any questions in the future, then please do not hesitate to reach out to us! We want to make sure that our residents consistently have a great experience at our community! Sincerely, The Wellington at Willow Bend Team
Apartments have cockroaches and rats running around in the complex parking lot. Management solution is to schedule you for pest control on Wednesdays which is not effective. Move in if you like to live with cockroaches and enjoy office management whom don’t care about anything beside collecting monthly rent.
Property Manager at Wellington at Willow Bend, Responded To This Review
We would like to work with you to clear up any issues you've experienced with pests. If you could please visit our office, we would be happy to assist you with these concerns and promptly resolve them as necessary.
I lived at this place for 2 years pre COVID19 and post COVID19. The first 6 months were okay. There were a lot of maintenance issues. The dishwasher always leaked and after the 3rd maintenance order didn't fix the problem, I just never used it. The front door, for some reason shifted, to were the dead bolt couldn't lock anymore. There was about an inch gap between one side of the ground and the door. Then bugs started coming in the apartment. After maintenance put a sponge strip there it seemed to correct the issue but strangely enough I ended up with an infestation a month later. I ended up having to pay out of pocket to their "bug guy" to fix the issue. It was almost $900.00. Their "bug guy" had to pull up the edges of the carpet and he never put it back, so the carpet looked terrible after that. Their maintenance staff made my children wait outside while they worked on a repair which was not ok because prior to that an email was sent out about people breaking into cars in the parking areas. So they put my children's safety at risk because they are too lazy to come back at another time. The location of my apartment seemed perfect, the pool was just outside my apartment but that was short lived. The staff there couldn't keep the pool up to city code and it was closed down during the middle of summer and it was never opened back up. This certain complex has a large group of kids which is ok until management started sending countless emails about kids throwing rocks at the parked cars and buildings. The night life at the complex was rather strange. Kids are on bikes, adults are on foot in the middle of the road, night after night. Management thought it would be a great idea to spam my email about these outings and let me know how it's not safe to be in the middle of the street at night. They sent pictures of the kids that weren't accompanied by an adult, asking if I knew who they were. They decided to set a curfew for the kids and when that didn't work, they threatened to call the police. This place might look nice in pictures but it's far from nice. For the amount of money I was paying to live there and to have all those maintenance issues (est 30+), it was not worth it to renew my lease. Be careful with this place. Don't be tricked like I was.
Property Manager at Wellington at Willow Bend, Responded To This Review
Hi there, thank you for reaching out to us and sharing these thoughts. Please know we apologize for any inconvenience or misunderstanding we shared during your residency with us. Resident comfort and happiness are our top priorities, so we're sincerely sorry for dropping the ball with you. Although you're no longer a resident, we'd love to speak with you directly about your experience so we may figure out the best way to make changes. Please reach out to us at wellington.manager@bannerapartments.com as soon as possible. Thank you for sharing with us! Sincerely, The Wellington at Willow Bend Team
There are two dozen other apartment complexes within five miles that are far nicer than this place for the money they're charging. The Wellington is noisy, run-down and outdated. What's worse, the management will try and hit you up for any fee they can dream up, yet they refuse to own it when they screw up. And they do in big ways, such as still having tenants in my apartment the day I was to move in. They did absolutely nothing to make amends for this screw-up, either. I will say that the maintenance staff was solid and usually took care of the many issues I had in a friendly and timely manner. I can only assume that the one time they failed to fix something is because the front office never notified them of the problem. Unfortunately, that issue was my third-floor balcony pulling away from the building, a dangerous thing to neglect for the fourteen months I lived there. I'm guessing it still hasn't been reattached and made safe. Many more reasons to avoid the Wellington and other Banner Properties, but if these don't deter you, I'm guessing nothing will. Good luck.
It's noisy, the gates are left opened for unnecessarily long stretches of the day, there are always kids playing in the parking lot unattended, people let their dogs crap everywhere without cleaning it up. As for inside the apartment, my carpet is old and dated, not to mention that I was finding things in it for months after I moved in -- ear rings, staples, plastic. People aren't supposed to have items left on their balconies, but half of them look like used toy stores. I lived her over a year, and the place is definitely not worth the money they have the nerve to ask.
There are two dozen other apartment complexes within five miles that are far nicer than this place for the money they're charging. The Wellington is noisy, run-down and outdated. What's worse, the management will try and hit you up for any fee they can dream up, yet they refuse to own it when they screw up. And they do in big ways, such as still having tenants in my apartment the day I was to move in. They did absolutely nothing to make amends for this screw-up, either. I will say that the maintenance staff was solid and usually took care of the many issues I had in a friendly and timely manner. I can only assume that the one time they failed to fix something is because the front office never notified them of the problem. Unfortunately, that issue was my third-floor balcony pulling away from the building, a dangerous thing to neglect for the fourteen months I lived there. I'm guessing it still hasn't been reattached and made safe. There are many more reasons to avoid the Wellington and other Banner Properties, but if these don't deter you, I'm guessing nothing will. Good luck.
It is great place to live. The apartments are clean and services are very good. The apartments are placed at best location in Plano, banks and Market are at walking distance. The community has nice area to play for kids. My family enjoys living here.
Property Manager at Wellington at Willow Bend, Responded To This Review
Thank you so much for taking the time to write a review on The Wellington at Willow Bend. We are so happy that you decided to join our community after your extensive search and that you enjoy living here. As always if you need anything please let us know. Thank you, Brian Gibbons The Wellington at Willow Bend Property Manager
It is nice place to live. The apartments are clean and services are very good. The apartments are placed at one of the best location in Plano, banks and Markets are at walking distance. My family enjoys living here.
Property Manager at Wellington at Willow Bend, Responded To This Review
Thank you so much for taking the time to write a review of The Wellington at Willow Bend. We appreciate having you as part of our community and are so happy you enjoy living here. If you need anything at all please let the office know. Thank you, Brian Gibbons The Wellington at Willow Bend Property Manager
There are so many reasons not to live at this place. For starters, the previous tenants hadn't even moved out by the day I was to move in. Management didn't call me until the night before, after I'd rented a truck and asked people to take off work to help me move. Then, when I did get my key, the apartment hadn't been painted and the carpet was filthy; I was stepping of earrings, staples and a myriad of other garbage for months, despite vacuuming a half dozen times myself. Also, my third-floor balcony rail was falling away from the building and was never fixed during the fourteen months I lived there. Very unsafe, as is the practice of leaving the gates open for hours each day. The place is noisy and the management are unreasonable to deal with. After breaking our lease on day one, they had the nerve to demand $2400 dollars in fees when I had to move out early. This, despite the fact that I left the apartment cleaner than I found it, and they rented it within a matter of days for higher rent than I was paying. It's sad. Do yourself a favor and don't get stuck here, or in any Banner apartment for that matter.
If you have other options, pass on the Wellington, or any Banner property for that matter. The night before I was to move in, I received a call from the leasing manager telling me my apartment wouldn’t be ready for at least another day because the Wellington had miscalculated the dates and the previous tenant was still there. I’d already rented a truck and had friends take off work to help me move, but they insisted there was no way I could get in. I took the high road and gave them another day, even though it meant I’d have to move everything I own by myself. When I did get my key, I found an apartment whose walls hadn’t been painted, and carpet that had hastily been vacuumed but certainly not shampooed; both of which had been promised. Again, I let this slide. Then, a year later, a death in the family forced me to leave the state. I left the apartment immaculate, and it was re-rented days later at a higher rate than I was paying. Now, the Wellington is sending me to collection for over two thousand dollars for breaking my lease, despite the fact that Texas law says I am only liable for any money they lost by me moving out early. After breaking our contract on day one, they now want to profiteer off a death in my family when they are already making more money than if I had remained. That is sad and offensive. Live somewhere else if you can.
Property Manager at Wellington at Willow Bend, Responded To This Review
Hello Sean, Thank you for taking the time to write a review. We appreciate any and all feedback. I would however like to address some of the concerns you've raised. First, I saw no mention on your move in inventory of any issues with the apartment you moved into. In fact we were thrilled when you renewed your lease for another year. Second, we did not over charge you or violate any laws when you moved out. We simply charged you exactly what the the TAA lease agreement and early termination addendum outlined and was signed by you. You did not give any kind of notice or fulfill your lease term, but instead simply turned in keys and vacated. Charging fees for this is standard operating procedure, and is clearly outlined in the lease you signed not once but twice. If you have any further questions please contact the leasing office. Thank you, Brian Gibbons Property Manager
The stuffs are very nice and friendly. They are willing to help and resolve issues as much as they could. Apartment unit is clean when we moved in.
Property Manager at Wellington at Willow Bend, Responded To This Review
Hello, We really appreciate you taking the time to write a review about the Wellington at Willow Bend. We strive to provide the best living experience possible, and we are so happy when that gets recognized. If you need anything please don't hesitate to let us know. Thank you, Brian Gibbons The Wellington at Willow Bend Property Manager
Close proximity to the best schools,shopping centers,entertainment. Great management support and maintenance staff. We are living here from last 3 years and had no issues with the property or staff.
Property Manager at Wellington at Willow Bend, Responded To This Review
Hello, Thank you so much for taking the time to write a review of your experience here at The Wellington at Willow Bend. We truly value having you as part of our community. As always don't hesitate to let us know if you need anything. Thank you, Brian Gibbons Wellington at Willow Bend Property Manager
When I first came here, I thought here it was a improved home than my last apartment where I used to live. Here it has a park for kids to play in, whereas my last residence has no park. A suggestion I want to make is adding more greenery in this rental instead of rocks. Other things I like about this apartment is it has swings to spend time and also throws a breathtaking “pool party “ to enjoy my lively summer. The leasing people and other maintenance people are very friendly. Finally rent is budget friendly.
Property Manager at Wellington at Willow Bend, Responded To This Review
Hello, Thank you for taking the time to write a review on The Wellington at Willow Bend. We are so thrilled that you are enjoying living at our community. We are a big fan of the yearly pool party as well, and can't wait to see you at the next one. Thank you, Brian Gibbons The Wellington at Willow Bend Property Manager
I have very much enjoyed my time living at the Wellington. Of course the location is excellent, being in west Plano near shopping areas and corporate offices, and in an extremely safe and quiet area. The price is also excellent compared to other apartments in the area. The staff is friendly and maintenance requests are resolved promptly. I definitely recommend living here.
Property Manager at Wellington at Willow Bend, Responded To This Review
Hello, Thank you for taking the time to write a review of your experience here at The Wellington at Willow Bend. We strive to provide the best possible service, and we apprentice when that gets recognized. Thank you, Brian Gibbons The Wellington at Willow Bend Property Manager
Do NOT go near this complex! I applied here and then had a sudden change of plans. Without signing a lease, I had to pay a security deposit. SECURITY deposit. You know, that fee you pay to secure your apartment and then get back when you move out so long as the apartment isn't destroyed. Yeah, that one. $250 that I won't see again because this disgusting company thinks it's ok to steal from someone who never even signed a lease. I never asked for the application or admin fee back. I expected to get the security deposit back, but they refused over and over. This is a dirty company with dirty staff. Stay AWAY!!
My family and I tried living here. Paid a huge deposit, that we found out was excessive and unnecessary when moving into the place we decided to go with. The manager at this property was very aggressive, the rules (her rules) were excessive, and how the manager handled potential issues and questions was what made us not live here. Changed our minds halfway through signing the lease, a feat she can take full responsibility for. After a lot of dragging feet on their part with approval and then ridiculous rushing because the manager "was just going to be too busy to deal with our move in". We are still dealing with this manager on getting our money back, been almost a month. Banner Properties is great! However, do not recommend this complex because of her specifically. The units also smelled like stale cat urine, the spaces are very small, and it may look renovated but try opening the fridge all the way in the 3 bedroom unit. You cant. We found a place, same price point, better amenities, better location, so just know this isn't your only option. That was our fear and why we really tried to stick with this place. They really put us in a tight spot with managers shenanigans of not wanting to return money or financial documents, but we came out on top in the end....... You can have peanut butter and jelly, don't feel like this is the only affordable complex. Because that's how we were made to feel.
Property Manager at Wellington at Willow Bend, Responded To This Review
Dear Ariel & Joshua, First I would like to thank you for your feedback and apologize that you had a less than positive experience with us and in particular with me. I will address a few of your concerns in this response. Initially you and your husband put your application in on 02/12/2018 after hours with a desired move in date of 02/13/2018. Please note that our approval process normally takes 3 business days. When we arrived in the office on Tuesday 02/13/2018. We immediately started the credit approval process and our office contacted you to let you know that we received your application and that we would need proof of income from both you and your husband. We did not receive that proof of income until 02/20/2018, although the application requests proof of income on the web portal. Normally, applications are canceled if all documentation is not received in a timely manner, but we were trying to work with you as you attempted to get a letter from your employer. At this time when I reached out to you regarding your proof of income I realized that the application you completed online listed the name Elisa as the first name for both applicants. This slowed down the process as we had to re-submit the applications with the corrections of the names. We also had problems getting in contact with your previous landlords to verify your prior residency. We reached out to you for your assistance and was finally able to get in contact with them. With every new move in we make sure to go over the Community Rules. We are diligent in explaining these rules so there is no confusion as we would never want someone to be uninformed. The Community Rules are established by the Property Management Company, not the Property Manager. I definitely understand your concern with the refund of the monies that you paid. $1300 is a lot of money to anyone. During the application process you signed our Rental Criteria form online. On the first page of that document it states “If an application is canceled within 72 hours of application, all monies (except the application fee itself) will be refunded. Cancellation after 72 hours will result in forfeiture of any monies paid.” Despite this we agreed to refund the additional deposit that you were required to pay over the normal $200 deposit. Your husband later came into the office requesting the copies of your financial paperwork that we are required to keep with you file. He stated all he needed was his letter from the unemployment benefits that he gets. I supplied him with that documentation at that time. Again, I sincerely apologize that you received a less than satisfactory experience here. Sincerely, JaiDa Burkett, CAM Property Manager
I have lived here for two years and can honestly say that when I first moved here in January 2014 I was not impressed. New management came in and changed things around. No more unsupervised children running around, grounds are clean, and prompt responses to maintenance issues. Previous management was rude and nasty. Current management is refreshing!
Property Manager at Wellington at Willow Bend, Responded To This Review
Dear Resident, We are so happy to hear that your experience with The Wellington has turned for the better. As you know, we recently made some changes to our team here at The Wellington, and we too are very pleased with the outcome. We strive to continue to provide you and all our residents with exceptional service. Should you ever need anything or want to make any suggestions, please feel free to email me directly at wellington.manager@bannerapartments.com. Sincerely, JaiDa Burkett, CAM Property Manager The Wellington At Willow Bend.
The worst office staff I've ever encountered, they will close the office during business hours for smoke breaks and very long lunches. Basic things like lease renewals and move out paperwork never materialize after repeated requests. The units are rundown with the thinnest walls, so prepare to know your neighbor's entire schedule. When we first moved in Wendy was the nicest and most helpful person and her predecessors have been warm bodies to fill the seat when it suits them regardless of their responsibilities to the tenants. Believe the reviews and go elsewhere, its way too expensive for what you get.
Property Manager at Wellington at Willow Bend, Responded To This Review
Dear Anonymous, Thank you for taking the time to submit a rating. My name is JaiDa Burkett, and I am the Property Manager at The Wellington At Willow Bend, and I am sorry to hear that you have had a negative experience with our community. We strive to provide exemplary service for all of our residents and prospective residents. I would love the opportunity to talk with you. My phone number is 972-608-0178, or you can send me an email at wellington.manager@bannerapartments.com. JaiDa Burkett, CAM Property Manager The Wellington At Willow Bend
Poor management and maintenance team because of their laziness (no sense of urgency). I've lived here for over 2 years and am STILL waiting on things to be fixed in my apartment. Not a safe community to live in; gates never working, child drowned in pool recently, cars speeding through parking lots, mold issues, too many parties, etc. We can't wait to move out!
Looks nice from the front and in online photos, but when you get though the gates it isn't. The grounds are not maintained properly. There are more rocks for landscaping than grass, the rocks are filled wih cigarette butts and trash. Management is a rotating door. The latest bunch is more interrsted in fining resedents for technical lease violations to increase revenue then they are in cleaning the place up. Lots of unsupervised children running around the property . They sometimes throw the rocks and dart out in front of cars. The best thing going for this place is the schools. Your hard earned money is better off some where else.
Poor management combined with lazy mantiance is what you get when you live here. Management changes every 6 months. Don't live here!!
The Wellington at Willow Bend is a great community to live in! Everyone from the neighbors, staff, and maintenance workers are extremely helpful and polite. I've never encountered a problem while living here! The maintenance staff is extremely efficient and quick at fixing any problems, should any come up.
Wellington at Willow Bend Photos
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Wellington at Willow Bend
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2 Bed 2 Bath - Windsor (948 sf) *Model
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Wellington at Willow Bend has one to three bedrooms with rent ranges from $1,308/mo. to $4,138/mo.
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