Village Walk

Office communication is terrible. Management needs an overhaul.

I don't know what to do anymore.. my AC has been out for 5 days and it still hasn't been fixed. I've been told it would be taken care of and still nothing has happened. I feel bad for giving a bad review because otherwise my stay has been pleasant, but they are clearly understaffed and I am tired of sleeping in the heat when it is nearly 100 degrees out. Please get more help!!

High staff turnover. Extended times for maintenance and a thing property have made for a hellish rental experience. I could speak on the pest issues, noisy neighbors, constant construction, etc. but I’ll just say that we haven’t had a working bathroom for 3+ weeks after of neighbors upstairs toilet water leaked down into our unit and the front office staff has been UNABLE to give any timeline for completion. Do not move here. Aside the old apartments being poorly maintained and a terrible value, your issues won’t be fixed. Venterra Realty, Village Walk’s parent company has an F rating from the Better Business Bureau for a reason. STAY AWAY!

Village Walk seemed like a great choice with a reasonable quote within my budget. However, after a month of back-and-forth emails, the quote changed, and I was pressured to choose a move-in date or face increasing rent. They initially offered the $175 L.O.O.P Advantage Program, a lower non-refundable fee instead of a refundable security deposit. Midway through the application, despite our parents co-signing, we were told we didn't qualify and had to pay $1074 instead of the original $175 quoted. Management seems focused on maximizing revenue. I marked my notice of vacant date weeks in advance and notified the office 70 days before my lease ended. They assured me the final walkthrough would be handled by them. However, a month before my lease ended, I was charged over $1200 for not giving formal notice through their app. The front desk never made this requirement clear, highlighting their lack of transparency. The Move-Out Advisory Service was also disappointing. We scheduled an appointment and rescheduled work to be available, but the maintenance team never showed up or communicated that they weren't. After waiting an hour and a half and visiting the front office we were told the service wouldn't be done, leaving us vulnerable to unknown move-out fees. Instead, we were given a deep cleaning checklist and told to restore the apartment to its original condition. The mandatory $160 cleaning fee provided no assistance, and we even had to spackle all thumbtack holes, paint baseboards and door frames, which the lease stated were normal wear and tear. overall management experience has left me never wanting to come back. I would not recommend Village Walk Apartments as a home. If you are a UNF student I advise you to stay away from village walk both my roommate have been trying to inform student and parents that this is not a good choice. I feel like they will try and take advantage of students who are first time renters

Moving is stressful and I had one day to move. Mr. Jackson as the office made it very easy for me to apply and complete the process while I was trying to schedule movers. I looked at so many properties in deciding where to move. A lot of the new places are crowded and cold feeling. My apt here is warm and inviting. Even though I'm overlooking a parking lot,there's trees and other greenery to make you feel like it's your own private oasis. There's a jogging path and nice walkways around the lakes with benches to sit and enjoy the view. the apartment itself offers a lot, not everything wanted, like drawers 3 or more, in the bathroom vanity or kitchen. Makes up in a way with the built in bookcase (major plus). They have the smart rent app that let's you control the door, temp and lights. No keyed locks, they're opened via code and locked with a swipe of your hand. I'm glad I chose this complex for my new home.

This is by far the best apartment complex l ever lived in. Upscale everything, from the beautiful appartents to the oversized screened in balconies, club house, manicured grounds and sparkling pool to outstanding maintenance service. I come home with pleasure and l enjoy every moment. I moved in one month ago and almost did not wanted to apply after reading some reviews. Am so glad l chose to take a chance. I loooove the fact that has only 2 story buildings and it is not overcrowded like much of the others are. Parking is plenty, and so is the room to bike and walk. Close to everything and in a very good school district. I lost 3 deposits to 3 different locations that lied to me abt their school district and am not even upset as this is beyond what l ever dream to find. We just move to town from another state and knew nothing abt the area and l consider this a blessing to have found it on my own. We will surely enjoy this place for the time of my husband's deployment and surely feels like beeing on vacation. Forgot to mention the wonderful people in the office. The manager stayed a couple hours pass closing time to accommodate our leasing procedures and they were easy to deal and very quick. I keep telling them every time l see them how much l love this place. If l can describe this place in a few words it would be "retreat living at the village walk oases". Love the gated feature to

Upon first looking at the apartment while I was on a tour I knew it was home. The architecture and the colors of the place just made me feel at home. The staff here are exceptional, they are friendly, helpful, knowledgeable, and caring. I would definitely recommend this place to my friends and family to live. I can see myself living here for years to come.

I have seen this property and it is fabulous and very well keep and the lakes are very beautiful to look at. the apartment are very spacious and update. very nice place to live.