Village Club of Farmington Hills

Living in this place was my nightmare. They do not respond to any maintenance requests for over a year. Rodents running all over my head.... can't sleep.... scare one of them was going to get in the apartment. Sooooo many calls to regional manager without any calls back! I have never experienced such bad customer service in my life. This company is completely low down!

They will hit you with sneaky fees. They don’t give you your monthly bill until very late into the month, so that they can maximise the chance of being able to charge a late fee.

If I could give 0 stars I would. Since they switched property managers, I have had nothing but issues. I would not recommend moving here unless you want nothing to get fixed. Now it’s been over a week to get my toilet fixed. I went up to the office today to see when someone would be out. I was told “I’ll be out in a little while.” The whole day had gone by and still have not been out. 10/10 DO NOT recommend!

If you like the sound of squirrels and rodents in your attic that wake you up constantly in the middle of the night. Move to Village Club. I've complained for 6 months and nothing. My ceiling has a leak and management doesn't care. Snow doesn't get shoveled, and salt is nonexistent. The pool is never open and when it is its filthy and never clean.

Heed this warning: Do. Not. Live. Here. Tomorrow will be 100 days since I’ve moved out of this hell hole and they still refuse to return my security deposit to me. They have told me twice now that it has been sent or will be sent and they haven’t sent me anything. This is the icing on the cake. I lived there for 7 years. When I first moved in, it was a nice place to live. The residents were respectable people. Maintenance was always taken care of in a speedy amount of time. Back in 2016, it was called Village Green. Then they sold it, changed the name to Village Club, and it just went downhill from there. The clientele became trashy. My building always smelled like pot. Trash was left all over the parking lot and next to the dumpsters. Maintenance? That was a complete joke. You’d be lucky if anyone showed up. But you’d be REALLY lucky if they showed up AND did the job the right way. I had to have my washer and dryer replaced. They scraped my walls badly when they tried putting in a replacement washer and dryer that was too large for the space. They grabbed the wrong model and didn’t realize it until it was too late. If you like dust, this is the place for you. The vents in the building were never cleaned in the 7 years I lived there. If you wanted the air filter for your HVAC to be replaced, you’d have to call and beg them. The leasing office is a complete clown show. The security gate at the front entrance was broken for the longest time. I’m willing to bet that it’s still not fixed. The property manager position is a revolving door. They usually last for about 6-9 months and then they either quit or get replaced. They rarely ever answer the phone. I can’t tell you how many times I had to physically walk into the office to resolve issues I was having. You could call and call and call, but no answer. Then you’d walk into the office and they would just be sitting there. Oh. And a couple of years ago, they attempted to raise my rent by 40% out of the blue. I talked to them about it and they came down a little. But seriously… who does that?! I could go on and on about all of the nonsense that happened over the 7 years I was there, but you probably wouldn’t have the time to read it all. (Don’t get me started on the neighbor that nearly burned the building down with tiki torches on his patio.) My next stop will be small claims court if they don’t return my security deposit in full.

Management is unresponsive. I would avoid this place, much better apartments else where

I had a great first tour of the complex by Kyle! He was very detailed and helpful with responding to my questions. I can't wait to move in.