Venue at Viera Senior Living

Concord Rents is the worst. I was charged DOUBLE for September rent. I called the leasing agent numerous times but they aren't open on Monday to Wednesday at my complex. I left voice messages no response. I input the correct amount for the rent due but the computer system will not allow an amount less then rent due (even if the amount is incorrect). The ACH changed my input to the DOUBLE rent amount. I received an email with the receipt. I tried to cancel the input but there is no place to cancel on the site. I was forced to call my bank and put a stop payment on the ACH. I went into the payment portal and paid the correct rental amount. Still no response from leasing agent. As a last resort, I contacted the main customer service number and they put in an alert to have the leasing agent call me. By the time the leasing agent contacted me the stop payment and repayment had already been activated. After all of this Concord Rent wants to charge me $85.00 b/c I stopped payment on THEIR error of a double rent charge. I ALWAYS pay my rent on time and in full. I have NEVER had a late payment. I contacted the leasing agent who said she would send in a request but it may NOT be approved. This is crazy! Concord error, Concord slow response (I had to hunt them down to get a response) and they want to charge me for their error and rather than saying 'Oh, I am so sorry this happened to you. I will do everything possible to rectify this error & make sure it NEVER happens again. We appreciate that we have NEVER had problems with your rent and will see to this matter immediately." Instead, I get: "I will send in a request and we will see what happens, if it is approved or not." Worst customer service EVER!! Stay away from Concord.

The people in the office make this place feel more like a jail than a neighborhood that you can hang out an talk to your neighbors ! We can not sit on the park bench and talk to the neighbors ! They call it loitering ! The club house is only open when they are here ! They lock it up when they go home and it is not open on the weekends !! Where the residents can sit and talk or play games on the weekends ! The hallways are dirty and the landscaping has a lot of weeds and dead plants ! The elevators are dirty and brake down a lot even though they are new !! There is a temporary permit in the elevator that has expired !!!

Location is great. The Venue is new. Now the but: the kitchen, for example, leaves much to be desired. A basic black burner stove, the cheapest washer and dryer, small cabinetry, a basic freezer on top refrigerator. Plastic mini blinds throughout. A big minus is the step over and in shower/tub, opposed to at least one walk-in shower. All these and more are the lowest grade, aka "builders' grade". Granite counters don't make up for the deficiencies. Remember, a difference in material makes a material difference.