The Urban
3601 E McDowell Rd,
Phoenix,
AZ
85008
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Monthly Rent
$910 - $1,844
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Bedrooms
Studio - 3 bd
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Bathrooms
1 - 2 ba
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Square Feet
476 - 1,234 sq ft
Pricing & Floor Plans
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Unit 3011price $1,086square feet 530availibility Now
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Unit 2107price $1,087square feet 530availibility Now
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Unit 3126price $1,086square feet 530availibility May 31
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Unit 2002price $1,107square feet 521availibility Now
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Unit 3136price $1,099square feet 521availibility Jul 2
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Unit 1050price $1,064square feet 476availibility Aug 2
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Unit 3061price $1,073square feet 656availibility Now
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Unit 2075price $1,096square feet 656availibility Now
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Unit 1040price $1,075square feet 495availibility May 31
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Unit 2133price $1,060square feet 495availibility Jun 11
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Unit 2037price $1,060square feet 495availibility Jul 8
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Unit 2054price $1,010square feet 694availibility Jun 17
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Unit 3094price $1,160square feet 694availibility Jun 19
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Unit 3145price $1,160square feet 694availibility Jun 25
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Unit 2017price $930square feet 534availibility Jul 8
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Unit 2138price $980square feet 637availibility Jul 17
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Unit 3048price $980square feet 637availibility Aug 9
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Unit 1145price $1,125square feet 769availibility Aug 15
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Unit 2047Gprice $1,509square feet 695availibility Now
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Unit 2015Gprice $1,540square feet 695availibility May 31
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Unit 2030Gprice $1,540square feet 695availibility May 31
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Unit 3051price $1,574square feet 835availibility Now
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Unit 3025price $1,595square feet 835availibility May 31
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Unit 1071price $1,685square feet 835availibility Jul 5
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Unit 2053price $1,570square feet 793availibility Jun 13
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Unit 1142price $1,690square feet 838availibility Jul 8
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Unit 2079price $1,844square feet 1,023availibility Now
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Unit 2122price $1,694square feet 1,023availibility May 31
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Unit 2117price $1,844square feet 1,023availibility May 31
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Unit 3011price $1,086square feet 530availibility Now
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Unit 2107price $1,087square feet 530availibility Now
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Unit 3126price $1,086square feet 530availibility May 31
-
Unit 2002price $1,107square feet 521availibility Now
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Unit 3136price $1,099square feet 521availibility Jul 2
-
Unit 1050price $1,064square feet 476availibility Aug 2
-
Unit 3061price $1,073square feet 656availibility Now
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Unit 2075price $1,096square feet 656availibility Now
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Unit 1040price $1,075square feet 495availibility May 31
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Unit 2133price $1,060square feet 495availibility Jun 11
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Unit 2037price $1,060square feet 495availibility Jul 8
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Unit 2054price $1,010square feet 694availibility Jun 17
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Unit 3094price $1,160square feet 694availibility Jun 19
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Unit 3145price $1,160square feet 694availibility Jun 25
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Unit 2017price $930square feet 534availibility Jul 8
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Unit 2138price $980square feet 637availibility Jul 17
-
Unit 3048price $980square feet 637availibility Aug 9
-
Unit 1145price $1,125square feet 769availibility Aug 15
-
Unit 2047Gprice $1,509square feet 695availibility Now
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Unit 2015Gprice $1,540square feet 695availibility May 31
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Unit 2030Gprice $1,540square feet 695availibility May 31
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Unit 3051price $1,574square feet 835availibility Now
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Unit 3025price $1,595square feet 835availibility May 31
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Unit 1071price $1,685square feet 835availibility Jul 5
-
Unit 2053price $1,570square feet 793availibility Jun 13
-
Unit 1142price $1,690square feet 838availibility Jul 8
-
Unit 2079price $1,844square feet 1,023availibility Now
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Unit 2122price $1,694square feet 1,023availibility May 31
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Unit 2117price $1,844square feet 1,023availibility May 31
Fees and Policies
The fees below are based on community-supplied data and may exclude additional fees and utilities.
- One-Time Move-In Fees
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Administrative Fee$250
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Application Fee$50
- Dogs Allowed
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Monthly pet rent$35
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One time Fee$400
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Pet Limit2
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Restrictions:Pets are welcome at The Urban as well. We allow up to two pets per apartment and a variety of cat and dog breeds are accepted. Please call our Leasing Office for complete Pet Policy information.
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Comments:The Urban welcomes your furry friends! Enjoy walking them outdoors and around our beautiful community.
- Cats Allowed
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Monthly pet rent$35
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One time Fee$400
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Pet Limit2
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Restrictions:Pets are welcome at The Urban as well. We allow up to two pets per apartment and a variety of cat and dog breeds are accepted. Please call our Leasing Office for complete Pet Policy information.
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Comments:The Urban welcomes your furry friends! Enjoy walking them outdoors and around our beautiful community.
- Parking
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Covered--
Details
Lease Options
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Available months 12,13,14,15,16,17,18
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Short term lease
Property Information
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Built in 2005
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435 units/3 stories
Matterport 3D Tours
About The Urban
When it comes to luxury urban apartment living, no one does it better than The Urban Apartments. (It’s in our name, after all.) Experience the finest modern styling, convenient amenities, and beautiful homes around when you call The Urban your home. We have one-, two- and three-bedroom units to choose from, as well as amazing amenities (e.g., pool, gym) and a perfect location. There isn’t an amenity you’ll be without at our luxury apartments in Phoenix. In addition to gated access and covered parking, there are carports available, and we’re close to public transportation. Our newly updated fitness center features free weights, weightlifting machines, and cardio equipment. We also have a stunning resort-style pool with lots of seating and lounging opportunities nearby. Our ornately designed resident clubhouse is popular as well and features a coffee bar, conference room, and a friendly staff that is always ready to meet your needs. We even have an online resident portal where you can conveniently make your rent payments each month. Pets are welcome at The Urban as well. We allow up to two pets per apartment and a variety of cat and dog breeds are accepted. There are several nearby parks, trails, and other outdoor areas where you can take them to have fun and exercise. Both two-legged and four-legged friends will enjoy living here. Experience luxury urban apartment living at its finest. Tour The Urban today!
The Urban is an apartment community located in Maricopa County and the 85008 ZIP Code. This area is served by the Creighton Elementary District attendance zone.
Unique Features
- Renovated Interiors
- Town House Property Only
- Pet-Friendly
- Size of Model Home
- Smoking Units Available
- BBQ & Picnic Area
- Key Pad
- Model Home to View
- Remote Control
- Smart Card
- Fees or Deposit
- Minutes to Sky Harbor Airport
Community Amenities
Pool
Fitness Center
Clubhouse
Business Center
- Maintenance on site
- Business Center
- Clubhouse
- Conference Rooms
- Fitness Center
- Pool
- Gated
- Picnic Area
Apartment Features
- Balcony
- Maintenance on site
- Business Center
- Clubhouse
- Conference Rooms
- Gated
- Picnic Area
- Fitness Center
- Pool
- Renovated Interiors
- Town House Property Only
- Pet-Friendly
- Size of Model Home
- Smoking Units Available
- BBQ & Picnic Area
- Key Pad
- Model Home to View
- Remote Control
- Smart Card
- Fees or Deposit
- Minutes to Sky Harbor Airport
- Balcony
| Monday | 9am - 6pm |
|---|---|
| Tuesday | 9am - 6pm |
| Wednesday | 9am - 6pm |
| Thursday | 9am - 6pm |
| Friday | 9am - 6pm |
| Saturday | 9am - 5pm |
| Sunday | 10am - 5pm |
Downtown Phoenix is home to some of Arizona's most important cultural institutions, entertainment centers and professional sports teams, so residents never need to go far to find fun. The dining scene is top notch, featuring an eclectic mix of over 100 restaurants to satisfy any appetite. Performance venues of every size host symphony orchestras, rock bands, comedy shows, and theater productions regularly. A variety of museums and the University of Arizona campus boost the area’s intellectual capital, and residents enjoy quick access to pro baseball and basketball games just down the street.
As a major commercial center, the neighborhood’s high rises house dozens of corporate offices, making it an ideal spot for urban professionals who want the ability to walk to work. The extensive sidewalk system makes it easy to walk anywhere, and green spaces like the lush Margaret T. Hance Park provide gorgeous oases in the desert sun.
Learn more about living in Downtown Phoenix| Colleges & Universities | Distance | ||
|---|---|---|---|
| Colleges & Universities | Distance | ||
| Drive: | 4 min | 1.7 mi | |
| Drive: | 8 min | 4.6 mi | |
| Drive: | 8 min | 4.8 mi | |
| Drive: | 12 min | 6.5 mi |
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.
View GreatSchools Rating Methodology
Transportation options available in Phoenix include 44Th St/Washington, located 2.1 miles from The Urban. The Urban is near Phoenix Sky Harbor International, located 4.9 miles or 9 minutes away, and Phoenix-Mesa Gateway, located 29.5 miles or 42 minutes away.
| Transit / Subway | Distance | ||
|---|---|---|---|
| Transit / Subway | Distance | ||
|
|
Drive: | 4 min | 2.1 mi |
|
|
Drive: | 4 min | 2.4 mi |
| Drive: | 5 min | 2.5 mi | |
|
|
Drive: | 5 min | 2.7 mi |
|
|
Drive: | 5 min | 2.9 mi |
| Commuter Rail | Distance | ||
|---|---|---|---|
| Commuter Rail | Distance | ||
|
|
Drive: | 42 min | 31.1 mi |
| Airports | Distance | ||
|---|---|---|---|
| Airports | Distance | ||
|
Phoenix Sky Harbor International
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Drive: | 9 min | 4.9 mi |
|
Phoenix-Mesa Gateway
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Drive: | 42 min | 29.5 mi |
Time and distance from The Urban.
| Shopping Centers | Distance | ||
|---|---|---|---|
| Shopping Centers | Distance | ||
| Walk: | 3 min | 0.2 mi | |
| Walk: | 10 min | 0.6 mi | |
| Drive: | 2 min | 1.1 mi |
| Parks and Recreation | Distance | ||
|---|---|---|---|
| Parks and Recreation | Distance | ||
|
Tonto National Forest
|
Drive: | 6 min | 3.2 mi |
|
Eastlake Park
|
Drive: | 7 min | 4.1 mi |
|
Arcadia Park
|
Drive: | 8 min | 4.2 mi |
|
Desert Botanical Garden
|
Drive: | 8 min | 4.3 mi |
|
Phoenix Zoo
|
Drive: | 11 min | 4.3 mi |
| Hospitals | Distance | ||
|---|---|---|---|
| Hospitals | Distance | ||
| Walk: | 21 min | 1.1 mi | |
| Drive: | 3 min | 1.3 mi | |
| Drive: | 4 min | 1.9 mi |
| Military Bases | Distance | ||
|---|---|---|---|
| Military Bases | Distance | ||
| Drive: | 12 min | 5.7 mi | |
| Drive: | 34 min | 25.5 mi | |
| Drive: | 102 min | 78.0 mi |
Property Ratings at The Urban
I placed my request 3 weeks ago about a sink and dryer, they fixed the sink and not the dryer, then I received a gmail where the dryer and sink were already fixed, which is not true, the dryer was never fixed, I called the office several times to see when they would fix it and until today they have not responded to me, but they do charge the rent money very well.
Property Manager at The Urban, Responded To This Review
Hello - it's truly upsetting to hear that you didn't receive the top-notch service we strive to provide. I'm going to talk to the team here at The Urban to see how we can improve for next time. Our community manager would really like to speak with you about this. Please contact us at theurbanmgr@greystar.com as soon as you've got a moment. We look forward to hearing from you.
I have been a resident of The Urban since December 2021 and DO NOT recommend this property to any one. They do not treat their residents with care or respect, dismiss concerns and suggestions to improve the quality of the environment, and their maintenance workers take forever to complete repairs. They also fail to complete the repairs on the first visit and dilly-dally.
Property Manager at The Urban, Responded To This Review
Hello - it's truly upsetting to hear that you didn't receive the top-notch service we strive to provide. I'm going to talk to the team here at The Urban to see how we can improve for next time. We want to make it right! If you're willing to give us another chance, please get in touch at theurbanmgr@greystar.com and our community manager will work with you personally.
I enjoy living here at The Urban. The issue I have is living under a resident who stomps and makes loud noises after quiet hours. Also Not enough uncovered parking for guests.
Property Manager at The Urban, Responded To This Review
Thank you for your feedback! We’re pleased to hear that you had a great experience. Unfortunately, we cannot control the walking or stomping of our residents, and we apologize for any inconvenience this may have caused. Thank again for the awesome feedback! Hope you have a great day.
El proceso fue facil y rapido, la atencion al cliente fue excelente y el departamento y la comunidad esta muy bien
Property Manager at The Urban, Responded To This Review
Hola, ¡es un placer! Feliz de que hayas tenido una gran experiencia. ¡Muchas gracias, espero que tengas un día fantástico!
The location of The Urban is excellent, just a few miles away from the Phoenix airport and about 5 miles away to each of the downtown areas of Phoenix, Tempe and Scottsdale.
Property Manager at The Urban, Responded To This Review
We really appreciate the positive review. Thank you so much - hope you have a fantastic day!
Pensé que la propiedad estaba en mejores condiciones, pero los corredores estan demasiado sucios y los residentes mantienen basuras por varios dias frente a las puertas de los aptos.
Property Manager at The Urban, Responded To This Review
Hello - we regret to hear your experience with us wasn't more positive. Is it if we get in touch directly to get some more details? Our manager would really like to speak with you more regarding this matter. Please reach out to us at (602) 449-7965. We look forward to hearing from you.
I have been living here for 11 months and it has been horrible. I have had many issues since moving in like leaks and the a/c going out, and maintenance will take weeks to come and fix the problem. Besides this, it is impossible to find parking, the dumpster is constantly overflowing with trash and dog poop is everywhere outside.
Property Manager at The Urban, Responded To This Review
Hi there - I'm so sorry you had this experience. Please rest assured we find this type of behavior unacceptable, and will address it immediately. If there's anything else you'd like us to know, please don't hesitate to get in touch. We want to make it right. We'd like very much to work with you to resolve this, so if you're willing to discuss, please reach out to us at theurbanmgr@greystar.com and we'll figure it out together.
Property Manager at The Urban, Responded To This Review
Hi there - we regret to hear you were displeased with your recent experience at The Urban. Please feel free to get in touch if you'd like to discuss it with us directly so we can make it right. Our community manager would really like to speak with you about this. Please contact us at theurbanmgr@greystar.com as soon as you've got a moment. We look forward to hearing from you.
Any time I have an issue with anything you guys are so understanding
Property Manager at The Urban, Responded To This Review
Hi there - 100% satisfaction is our goal! Great to see The Urban gave you such a great experience. Thanks again for letting us know how we did! We'll be sure to share your feedback with the team, and we look forward to helping again in the future.
This apartment complex really is great when it comes to the stove, flooring and even the counter tops with no signs of damage. It is very nice on the inside, although the layout is odd the apartment itself is clean and doesn't look rundown.
Property Manager at The Urban, Responded To This Review
I can't lie - of course we love positive reviews, but your honesty gives us the chance to improve, so many thanks to you for taking the time to share! Thanks for the valuable feedback. Please reach out to us at theurbanmgr@greystar.com so we can chat about ways to improve your experience.
Me gusta las áreas del complejo, de hecho es tranquilo para vivir. Apartamentos cómodos.
Property Manager at The Urban, Responded To This Review
You're the best! We really appreciate the positive review. Thanks again for taking some time to about your visit to The Urban. Be well!
Vivir en The Urban a sido una experiencia agradable, es un lugar tranquilo.
Property Manager at The Urban, Responded To This Review
So good to hear from you! Thanks for letting us know. Have a great day! It's our pleasure to assist! Let us know if anything else comes up, and take care.
I recently moved into The Urban & I'm very happy I chose this community. My apartment is laid out well, it has great amenities. The office & maintenance people are very nice & my neighbors are pleasant.
Property Manager at The Urban, Responded To This Review
You're the best! We really appreciate the positive review. Hi - thanks for taking the time to write a review. We appreciate the feedback.
Slow and poor maintenance service and rude and indifferent employees.
Property Manager at The Urban, Responded To This Review
Hi there - we regret to hear you were displeased with your recent experience at The Urban. Please feel free to get in touch if you'd like to discuss it with us directly so we can make it right.
This has been my home for over 5 years and it’s a great location, clean and quiet. The staff is very friendly and show that they care when I reach out with any questions.
Property Manager at The Urban, Responded To This Review
Awww, thanks friend! We really appreciate your kind words about The Urban! It's our pleasure to assist! Let us know if anything else comes up, and take care.
Units are well taken care of, and the maintenance staff are quick!
Property Manager at The Urban, Responded To This Review
Hi, your review about The Urban made our day! Thanks so much for taking the time to write. It's our pleasure to assist! Let us know if anything else comes up, and take care.
I really enjoy where I live. The community is very peaceful for the most part. Very quiet and that's nice to come home too. My neighbors are real neighbors and the property management team makes it feel even better whenever assisting. Thank you.
Property Manager at The Urban, Responded To This Review
Hi there! We're so happy we were able to help you out! Thank you again for the great review! We really appreciate you.
Since the first day I walked in I was greeted with smiles and top notch customer service! The property manager Ivette is amazing and the maintenance supervisor as well!
Property Manager at The Urban, Responded To This Review
Awww, thanks friend! We really appreciate your kind words about The Urban! Can't wait to see you again. Take care!
I tell people it’s a nice and feels safe and is clean beautiful place and I’m thankful they made it easy for me to move in very fast and easy
Property Manager at The Urban, Responded To This Review
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Its been ok experience not the best so many maintence problems in the beginning and they got new management like three times since i been here Loretta really sweet
Property Manager at The Urban, Responded To This Review
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please contact us at (602) 449-7965 so we can work with you to make this right.
I think the maintenance man rocks and the one guy cleaning up everything is doing great. The girls at the leasing office seem like they have their hands really full when trying to get connected with them but then don’t seem very busy when you go to see them in person.
Property Manager at The Urban, Responded To This Review
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please reach out to us at (602) 449-7965 when you can so we can address this situation directly. Thank you and have a great day.
I recently stayed at the Urban apartments and was thoroughly disappointed with my experience. The walls were thin, and I could hear my neighbors' conversations and music through the night. The management was unresponsive to my complaints, and it felt like they were more interested in collecting rent than providing a comfortable living experience. Overall, I would not recommend staying at the Urban apartments to anyone looking for a pleasant and stress-free living situation.
Property Manager at The Urban, Responded To This Review
Thank you for letting us know about your recent experience. We pride ourselves on maintaining the highest quality standards for our residents but we didn't measure up. Although we are not able to make improvements to the walls, we do our best to enforce quiet hours and we apologize if we did not address your complaints. We would like the opportunity to hear any additional feedback you may have, feel free to contact us at theurban@avenue5apt.com or 602-491-0185.
The Urban likes to boast about their beautiful amenities and world-class service. Unfortunately, like a man with a lifted truck, objects in the mirror may be smaller than they appear. What you see in curated pictures and what you are promised by the staff is not what you'll receive when it comes time for your first maintenance request (and you will have a maintenance request.) We have a bathtub that is cracking apart (we've been put on the "wait list" for that repair), some kind of fire alarm piece that just hangs off the wall, disgusting carpet, old fixtures, and 475 suffocating feet of the most idiotic apartment layout I've ever encountered. In addition, they are in the process of renovating, which means you'll get to pay for the complex's trash removal and electricity use (they charge the tenants for those) as they inconvenience you night and day with construction noise, exposed circular saws blocking the paths, and the paint and resurfacing fumes from adjacent units making your life unlivable. Forget about working from home, this complex has no respect for it's tenants. In short (too late for that), run, don't walk, away from this disaster.
Property Manager at The Urban, Responded To This Review
Thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at theurban@avenue5apt.com or 1 602-491-0185.
If you have non-emergency maintenance issues, you can expect to wait for weeks. Plus, if you call to check the status of your maintenance request, they may cancel it, and you will have to re-do your request. You are lucky when you call the office if anyone answers the phone. The neighborhood is shady and not family-friendly. Do not mistake their friendly nature when you move in; they are just trying to make money. If you choose this place as a permanent home (like more than a few months short-term rental), choose better, go somewhere else.
Property Manager at The Urban, Responded To This Review
Thank you for taking the time to share your feedback, User. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at theurban@avenue5apt.com or 1 602-491-0185.
I applied to this apartment in June, i haven’t heard anything back as of August. They do not answer the phone EVER!!!! The Phone rings and automatically goes to voicemail. Upon applying you have to pay an admin fee of $200 (supposed to be refundable if denied) and the application fee. I haven’t heard anything from t he company regarding my refund , honestly cannot hey anyone on the phone to save my life. The office is very unorganized
Property Manager at The Urban, Responded To This Review
Thank you for taking the time to share your feedback, User. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at theurban@avenue5apt.com or 1 602-491-0185.
Good intentions, bad location and lack of security.
Property Manager at The Urban, Responded To This Review
Hello there, thank you for your feedback. Please know that customer happiness is our top priority and we are upset this has not been your experience. We appreciate your feedback and support and hope you'll consider reaching out to staff directly regarding your concerns at theurban@avenue5apt.com - Management at The Urban
This place is disgusting, the management is non-responsive, and the people who live here don't care about their neighbors. It is unsafe; there is no security in entering the lots, even though the management is aware of a string of catalytic converter thefts in the parking area and a murder took place right on the corner.
Property Manager at The Urban, Responded To This Review
Hello there, we would like the opportunity to discuss these issues with you personally. Please reach out to us at pm.theurban@avenue5apt.com - Management at The Urban
Every month there are rent collections issues, every time I pay online I had to pay a high fee and this month had to oay it twice because management forgot to charge utilities.
Property Manager at The Urban, Responded To This Review
Hello there, thank you for sharing your experience. You are able to avoid paying a fee if you utilize the e-check option on the resident portal. If you need help setting up the account, please schedule a time to drop in for help by emailing us at theurban@avenue5apt.com - Management at The Urban
This community was very worthy of higher praise when I first moved in fall of 2020. Three management companies, several poorly organized remodels, and doing away with closed secured gates has turned this complex into a place I feel uneasy about now. Disappointed in maintenance not addressing anything, poorly handling what they do decide to address and constantly having to resubmit again and again for the same issues. Lots of potential! I have seen this place do much better!!! Close the gates and start getting on top of these requests! A lot of other tenants feel the same way.
Property Manager at The Urban, Responded To This Review
Hi there, thank you for your review. We are disappointed to hear that you've had such a negative experience at our community but we'd love to get some more feedback from you. Please take a moment to contact us so we can discuss your concerns at theurban@avenue5apt.com - Management at The Urban
If you like being over charged and treated as if your a peasant apply here :)
Property Manager at The Urban, Responded To This Review
Hi there, we appreciate the time you took to leave us feedback. Please reach out to us directly if you have suggestions for what we can enact to meet and exceed your standards at theurban@avenue5apt.com - Management at The Urban
the urban apartment is nice and clean the front office employees were polite and helpful
Property Manager at The Urban, Responded To This Review
Greetings! We appreciate the time you took to give us such a great rating! We're always happy to help so don't hesitate to contact us if you ever need anything. We're glad you had a great experience and we look forward to continuing to exceed your expectations! Thanks again and we look forward to seeing you again soon. - Management at The Urban
Office calls are rarely answered. Not very knowledgable or helpful. Was informed there have been issues since October that have not been fixed.
Property Manager at The Urban, Responded To This Review
Hi there, thank you for your review. Efficient and professional customer service is very important to us and we apologize for falling short. Please reach out to the manager directly to resolve any matters that remain unresolved at pm.theurban@avenue5apt.com - Management at The Urban
Stay away! Run! Do not sign a lease. The apartments are moldy and should be inspected before made available for rent. The neighborhood is not family friendly.
Property Manager at The Urban, Responded To This Review
Hi there, thanks for sharing your experience. We pride ourselves on maintaining the highest quality standards for our customers and I can assure you that any mold concern would be addressed as a priority by our on-site staff. Please take a moment to contact us so we can discuss your concerns at pm.theurban@avenue5apt.com - Management at The Urban
This apartment complex is not luxury at all. I been having black mold in my apartment for months and my bathroom has not worked for months still have to pay full rent its a headache. Do yourself a favor and do not move here!
Property Manager at The Urban, Responded To This Review
Hi there, thank you for letting us know about your recent experience. We sincerely apologize for the frustration you experienced at our location. I can assure you that any mold concern would be promptly addressed by our on-site staff. In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience at theurban@avenue5apt.com - Management at The Urban
Terrible. Homeless people hangout outside of our place. Packages are stolen. Would not recommend someone to live here.
Property Manager at The Urban, Responded To This Review
Hello there, we want to thank you for taking the time to give feedback about your recent experience. Our goal is to deliver a great experience and we'd love to hear more about what we can do to improve your experience here at our community. Please reach out directly to us at theurban@avenue5apt.com - Management at The Urban
Good location, good layout. People are okay, loud at times but not unreasonable. Good price. Good amenities. Poor execution.
Property Manager at The Urban, Responded To This Review
Hello! Thanks for sharing your experience. We're very sorry about your experience here. You can reach us anytime at theurban@avenue5apt.com or 1 602-491-0185 - Management at The Urban
Im not impressed with the maintenance as Ive submitted several requests and nothing has been looked at or fixed properly in weeks. Im very upset with it and it doesnt make me comfortable living here .
Property Manager at The Urban, Responded To This Review
Hi there, thank you for your feedback. We completely understand your frustration and apologize for not promptly resolving your concerns. If you would like to discuss your issues in more detail, please reach out to us at theurban@avenue5apt.com - Management at The Urban
The new company that took over is worthless. Ive had the same issue since August & now new issues with the apt nothing has been fixed, & the staff at the front office are just plain rude, with bad attitudes! No customer service what do ever!! This is horrible place to live!!
Property Manager at The Urban, Responded To This Review
Hi there, thanks for rating your experience. Efficient and professional customer service is very important to us and we apologize for falling short. Customer happiness is important to us and we hope that you are open to reaching out to us directly to ensure your matters are handled efficiently and effectively at theurban@avenue5apt.com - Management at The Urban
No good management. Terrible leaving experience here. Some leading staff is very unhelpful and they take FOREVER to address maintenance requests.
Property Manager at The Urban, Responded To This Review
Hello there, e appreciate the time you took to leave us feedback. We're very sorry about your negative experience(s). We would appreciate the opportunity to discuss this with you further so we can improve. Please reach out to us to discuss the matter at hand more in depth at theurban@avenue5apt.com - Management at The Urban
this apartment is horrible, uncontrollable roaches coming in from the vents. i put in a work order on a leaking sink and it took them almost a month to act on it. i had to put in 2 work order on it. i regret moving here to this complex.
Property Manager at The Urban, Responded To This Review
Hello there, thank you for bringing this matter to our attention. Efficient and professional customer service is very important to us and we apologize for falling short. We would appreciate the opportunity to discuss this with you further so we can improve. Please reach out to us at theurban@avenue5apt.com - Management at The Urban
Great place to live, great location. Property has had much improvement within the last couple of months.
Property Manager at The Urban, Responded To This Review
Hi there, thanks so much for sharing those kind words! We look forward to additional opportunities to serve you - Management at The Urban
Management is awfully unhelpful. Work orders take SO SO long to “get resolved”. Gates are always broken and there’s dog poop everywhere. Mail lockers are in very poor condition
Property Manager at The Urban, Responded To This Review
Hi there, we appreciate you bringing this issue to our attention. Efficient and professional customer service is very important to us and we apologize for failing to meet your expectations. In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience at theurban@avenue5apt.com - Management at The Urban
DO NOT MOVE HERE. Way overpriced for an apartment that should be at least $400 less monthly, and that's beside the staff that refuses to help or even pick up the phone. Apartment was broken down with outdated equipment and infested with roaches.
Property Manager at The Urban, Responded To This Review
Please contact us at theurbanmgr@greystar.com so we can work with you to make it right. Looking forward to hearing from you.
Ask to see your property before signing the lease. If they refuse then DO NOT SIGN ANYTHING and find another place to live. They promise you way more than they offer. Also, they'll tow your vehicle without explanation. Trash piles up in the dumpsters. Terrible management. Maintenance requests take forever to fulfill. Finding a spot to park any later than 5pm is impossible. You may notice that most of the 5 star reviews only have one review associated with their account and that management usually only responds to those reviews. Don't let their response to my review fool you. We've been waiting for weeks for maintenance to resolve an issue and have spoken with management on the phone several times (since they replied to my review) but nothing has been accomplished. Update: 2 months have passed and they still have not resolved our very important maintenance request issues.
Property Manager at The Urban, Responded To This Review
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (602) 491-0185 so we can work towards a resolution.
Not only was their a constant bug problem, loud music constantly, and trash EVERYWHERE... management is unprofessional and straight up LIES about leasing terms.
Property Manager at The Urban, Responded To This Review
Hello, I would love to address any concerns or issues you might be having. Please reach out to me directly at; theurbanmgr@knightvest.com
People blast speakers by the pool almost everyday, making our walls shake. I can't even hear my own TV over it, and I'm on the third floor. The staff does nothing to stop it. DO NOT LIVE HERE YOU WILL REGRET IT
Property Manager at The Urban, Responded To This Review
Thank you for taking the time to share your feedback, User. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at theurban@avenue5apt.com.
every day at 7am the guy with the obnoxiously loud leaf blower blowing around like two leaves comes out. It's like a military drill instructor waking everyone up. best part is, when they're done with the 7am blowing and you finally get back to sleep, theyll start up again an hour later. Just ONCE I would like to get a full constant 8 hours of sleep during the week.
Property Manager at The Urban, Responded To This Review
Thank you for taking the time to share your feedback, User. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at theurban@avenue5apt.com or 1 602-491-0185.
Do you like to listen to your music at unreasonable levels? Drive your car too fast? Get drunk by the pool? Fight with your wife in the middle of the night? If so, The Urban is perfect for you because you can do all the above and more and management will never say a word about it. In fact, sometimes the maintenance crew will even join you in driving like idiots and blasting music. If you care for your safety and sanity, stay as far away from here as possible.
Property Manager at The Urban, Responded To This Review
Thank you for taking the time to share your feedback, User. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at theurban@avenue5apt.com
From me coming to look at the apartment as well as to move in everyone was super helpful in the office and with the online system it makes it 100 times better. The apartments are cute and very clean and well managed. So far I’ve put in one maintain a request and they completed it same day! Definitely will be staying for a while. The parking is a little hectic but you get your own space and it’s pretty close to the apartment anyways.
Property Manager at The Urban, Responded To This Review
It's such a great feeling to know that we left you with such a remarkable impression of The Urban. We're overjoyed to see your rating and truly thank you for sharing!
There is a bike chain right in front of my door I asked the manager to move it a week ago and sent her pictures now she won't answer my calls or my emails all I want is the bike to be removed from in front of my house she told me if I need to get something done I will have to put up a review so here it is I hope I can get this bike from in front of my door
Property Manager at The Urban, Responded To This Review
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to theurban@avenue5apt.com so we can rectify this issue.
DO NOT LIVE HERE. A BOX BEHIND WALMART IS SAFER, AND MORE RELIABLE. WORST PLACE I HAVE EVER LIVED. PLAN TO MAKE SURE EVERYONE KNOWS IT.
Property Manager at The Urban, Responded To This Review
We are disappointed to hear you are not satisfied with your living experience at the Urban. We take all safety matters seriously and invite you to come into the office to discuss what we can do to rectify any issues you may have. As a community, we run background screenings on all applicants, we are a gated community and we use a third party patrol officer to monitor the grounds at night. Please let us know if there is something we can do for you. Thank you for you review and we hope to speak with you soon.
The Urban Photos
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The Urban
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Studio, 1BA - 521 SF
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The Urban has studios to three bedrooms with rent ranges from $910/mo. to $1,844/mo.
You can take a virtual tour of The Urban on Apartments.com.
The Urban is in the city of Phoenix. Here you’ll find three shopping centers within 1.1 miles of the property.Five parks are within 4.3 miles, including Tonto National Forest, Arcadia Park, and Eastlake Park.
What Are Walk Score®, Transit Score®, and Bike Score® Ratings?
Walk Score® measures the walkability of any address. Transit Score® measures access to public transit. Bike Score® measures the bikeability of any address.
What is a Sound Score Rating?
A Sound Score Rating aggregates noise caused by vehicle traffic, airplane traffic and local sources
3601 E McDowell Rd
Phoenix, AZ 85008