The Retreat at Marlborough
21 Austen Way,
Marlborough,
MA
01752
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Monthly Rent
$2,393 - $7,620
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Bedrooms
1 - 2 bd
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Bathrooms
1 - 2 ba
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Square Feet
724 - 1,309 sq ft
Enjoy Marlborough living at The Retreat at Marlborough. This property is situated on Austen Way in the Metro West area of Marlborough. Let the professional leasing staff show you everything this community has to offer. It's time to find your new home. Contact or stop by The Retreat at Marlborough to schedule a tour!
Pricing & Floor Plans
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Unit 7-73Cprice $2,438square feet 874availibility May 27
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Unit 6-62Eprice $2,408square feet 874availibility Jun 12
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Unit 8-82Cprice $2,393square feet 874availibility Jun 23
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Unit 3-32Mprice $2,737square feet 1,132availibility Now
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Unit 3-32Aprice $2,776square feet 1,132availibility May 31
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Unit 3-33Mprice $2,806square feet 1,132availibility Jun 6
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Unit 6-63Bprice $2,946square feet 1,309availibility May 16
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Unit 6-61Aprice $2,731square feet 1,309availibility Jun 9
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Unit 2-23Bprice $2,871square feet 1,309availibility Jul 22
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Unit 4-43Fprice $2,701square feet 1,177availibility May 22
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Unit 7-73Cprice $2,438square feet 874availibility May 27
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Unit 6-62Eprice $2,408square feet 874availibility Jun 12
-
Unit 8-82Cprice $2,393square feet 874availibility Jun 23
-
Unit 3-32Mprice $2,737square feet 1,132availibility Now
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Unit 3-32Aprice $2,776square feet 1,132availibility May 31
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Unit 3-33Mprice $2,806square feet 1,132availibility Jun 6
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Unit 6-63Bprice $2,946square feet 1,309availibility May 16
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Unit 6-61Aprice $2,731square feet 1,309availibility Jun 9
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Unit 2-23Bprice $2,871square feet 1,309availibility Jul 22
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Unit 4-43Fprice $2,701square feet 1,177availibility May 22
Fees and Policies
The fees below are based on community-supplied data and may exclude additional fees and utilities.
- Dogs Allowed
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Monthly pet rent$75
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One time Fee$75
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Pet Limit2
- Cats Allowed
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Monthly pet rent$65
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One time Fee$65
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Pet Limit2
Details
Lease Options
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1 month, 2 months, 3 months, 4 months, 5 months, 6 months, 7 months, 8 months, 9 months, 10 months, 11 months, 12 months, 13 months, 14 months, 15 months
Property Information
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Built in 2002
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274 units/4 stories
Matterport 3D Tours
Select a unit to view pricing & availability
About The Retreat at Marlborough
Enjoy Marlborough living at The Retreat at Marlborough. This property is situated on Austen Way in the Metro West area of Marlborough. Let the professional leasing staff show you everything this community has to offer. It's time to find your new home. Contact or stop by The Retreat at Marlborough to schedule a tour!
The Retreat at Marlborough is an apartment community located in Middlesex County and the 01752 ZIP Code. This area is served by the Marlborough attendance zone.
Unique Features
- Stainless Steel Appliances*
- Diamond Renovation: White Quartz Countertops; White Shaker Cabinet Doors; Stainless Steel Appliances
- Heated Resort-style Pool
- Plank Flooring
- Movie Theater Room
- Open Floor Plans
- Private Patio/Balcony*
- Classic Interiors: Black Countertops; White/Black Appliances; White Cabinets; Carpet in Bedrooms and
- Fireplace *
- Outdoor Grilling Stations
- Oversized Closets
- Smart Wi-Fi Thermostats
- Business Center and Media Lounge
- Garage Parking
- Granite Countertops*
- Platinum Renovation: Gray/Black Imitation Granite Countertops; Stainless Steel Appliances; White Cab
Community Amenities
Pool
Fitness Center
Laundry Facilities
Playground
- Package Service
- Laundry Facilities
- Maintenance on site
- Property Manager on Site
- Recycling
- Business Center
- Clubhouse
- Lounge
- Walk-Up
- Fitness Center
- Pool
- Playground
- Media Center/Movie Theatre
- Sundeck
Apartment Features
Washer/Dryer
Air Conditioning
Dishwasher
High Speed Internet Access
- High Speed Internet Access
- Washer/Dryer
- Air Conditioning
- Cable Ready
- Dishwasher
- Disposal
- Ice Maker
- Microwave
- Refrigerator
- Walk-In Closets
- Window Coverings
- Package Service
- Laundry Facilities
- Maintenance on site
- Property Manager on Site
- Recycling
- Business Center
- Clubhouse
- Lounge
- Walk-Up
- Sundeck
- Fitness Center
- Pool
- Playground
- Media Center/Movie Theatre
- Stainless Steel Appliances*
- Diamond Renovation: White Quartz Countertops; White Shaker Cabinet Doors; Stainless Steel Appliances
- Heated Resort-style Pool
- Plank Flooring
- Movie Theater Room
- Open Floor Plans
- Private Patio/Balcony*
- Classic Interiors: Black Countertops; White/Black Appliances; White Cabinets; Carpet in Bedrooms and
- Fireplace *
- Outdoor Grilling Stations
- Oversized Closets
- Smart Wi-Fi Thermostats
- Business Center and Media Lounge
- Garage Parking
- Granite Countertops*
- Platinum Renovation: Gray/Black Imitation Granite Countertops; Stainless Steel Appliances; White Cab
- High Speed Internet Access
- Washer/Dryer
- Air Conditioning
- Cable Ready
- Dishwasher
- Disposal
- Ice Maker
- Microwave
- Refrigerator
- Walk-In Closets
- Window Coverings
| Monday | Closed |
|---|---|
| Tuesday | 10am - 6pm |
| Wednesday | 10am - 6pm |
| Thursday | 10am - 6pm |
| Friday | 10am - 6pm |
| Saturday | 11am - 5pm |
| Sunday | Closed |
Just west of Boston and East of Worcester sits Metro West, a region that houses a group of towns and cities with significant historical backgrounds. A total of 19 municipalities make up the core of this community, but other municipalities are considered to be a part of the Interstate 495/Metro West Corridor.
Learn more about living in Metro West| Colleges & Universities | Distance | ||
|---|---|---|---|
| Colleges & Universities | Distance | ||
| Drive: | 27 min | 12.0 mi | |
| Drive: | 26 min | 12.0 mi | |
| Drive: | 22 min | 12.9 mi | |
| Drive: | 26 min | 15.2 mi |
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on a scale of 1 (below average) to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider family needs as part of the school selection process.
View GreatSchools Rating Methodology
Property Ratings at The Retreat at Marlborough
When we applied to move here, we had a great experience with the office staff. We were warmly welcomed, and that was one of the reasons we chose this place. However, after moving in, we have been very disappointed. The service at the office has changed completely—many times, we find the door closed, the phone takes too long to be answered, and communication has been difficult. We are truly dissatisfied with this situation and hope to see improvements.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello, We are really sorry to hear that your experience has not been great, but would love an opportunity to turn this around. If there is anything we can do to improve the rest of your time here, please do not hesitate to let us know- just contact us at theretreat@greystar.com or 508-787-1030! Thanks, The Retreat at Marlborough Team
The maintenance and administration is terrible! Seems that there is no rules to be followed.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello, We are sorry to hear you are unhappy with your service; if you could please contact us at theretreatmgr@greystar.com, we would be more than happy to make things right! Thank you- The Retreat at Marlborough Team
My experience living here for the past 3 years has been very good. All of the staff are friendly and responsive when assistance is needed. The units have great features that add comfort and convenience to everyday living. The clubhouse amenities are very nice to have and really standout amongst other apartment complexes.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello there, Thank you so much for this fantastic review! We are so glad to hear you've enjoyed your time at The Retreat at Marlborough!! We hope that 3 years is only the beginning, and you'll be with us for many years to come! Thank you again- The Retreat at Marlborough Team
For all intensive purposes it is a pleasant living experience!
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello, Thank you taking the time to leave this review. We're very happy that you've been having a pleasant experience and we hope you'll enjoy it for many years to come! Thank you again- The Retreat at Marlborough Team
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello, Thank you taking the time to leave this review. We're very happy that you've been having a pleasant experience and we hope you'll enjoy it for many years to come! Thank you again- The Retreat at Marlborough Team
I love living here, so far everyone from the office, to maintenance staff and a few neighbors are very pleasant and happy... fireplace, awesome apartment and its quite!
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi, your review about The Retreat at Marlborough made our day! Thanks so much for taking the time to write. Can't wait to see you again! Have an excellent day!- The Retreat at Marlborough Team
Moving here was straightforward and exciting! I cannot wait to make this a forever home for my family during my time here! I hope lease renewal is going to be this simple
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello, we're so glad to hear your move to The Retreat at Marlborough was a breeze! We're happy to have you here, and glad that you're looking to stay! Thanks again for this wonderful review- The Retreat at Marlborough Team
I love this community so far! Management and maintenance is so pleasant and is never lagging in repairs! I wish I had known about this place way before the old!
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi there! Your review about The Retreat at Marlborough made our day! Thanks so much for taking the time to write. We are so glad to hear you've been enjoying your time at our community, and we really appreciate your review! Thank you again- The Retreat at Marlborough Team
One of the dirtiest places to live buildings are disgusting the hallways the walls and rugs are gross, trash all over the place inside the buildings in the hallways, stairs outside in parking lot rubbish thrown on the ground all around dumpsters, pot smoking and cigarette smoking still going on in buildings when it's supposed to be smoke free poor maintenance, no security, they replace things that are broken in your unit with used part's. Poor management, they only care about the landscaping instead of cleaning up the inside of the buildings and replacing things that are important in your unit.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello, We are sorry to hear your experience at the community has been less than stellar. The property management team takes your feedback seriously and will work to address the issues you have identified. Thank you for your candid feedback; although it's not what we like to read, it will help us focus on what we can improve. Thank you again- The Retreat at Marlborough Team
Great community! New office staff is always helpful! Good change since last year.
Property Manager at The Retreat at Marlborough, Responded To This Review
Thank you so much! We really appreciate your kind words about The Retreat at Marlborough! We're always here for you! If you ever need anything else, just give us a call or stop by. Have an awesome day!- The Retreat at Marlborough Team
It’s been a mostly positive experience with very few exceptions.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello, thank you for taking the time to leave your feedback. We're glad that your experience so far has been mostly positive! Thank you again- The Retreat at Marlborough Team
Don't move here! You will regret it and the issues will not be fixed.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your experience at The Retreat. If there is anything we can do to help, please do not hesitate to contact the community manager at 508-787-1030. Thank you- The Retreat at Marlborough Team
The new management is wonderful. They are responsive and professional. A great change from the way things were run with Ryan. The property improvements are welcome. We enjoy living at the Retreat very much.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello, Thank you for the kind words and this great review! We are glad that you're enjoying living here, and your review gives us motivation to keep working hard to make the community a wonderful place to live! Thanks again- The Retreat at Marlborough Team
The Retreat in Marlborough is exactly that. The grounds are beautiful, the staff is professional, the residents are respectful, and the amenities are outstanding. Apartments are safe and well insulated. Grounds are exceptionally maintained. Pet friendly complex with a great dog park and spacious sidewalks for a nice walk or stroll. Grounds are well lit and safe. Definitely a place to call home.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello, Thank you so much for your kind words and great review of The Retreat at Marlborough! Our staff works very hard to make the community a wonderful place for all our residents, and we are excited that you're enjoying your time here! Thank you again- The Retreat at Marlborough Team
A quiet community in a green setting away from the hustle of city and traffic.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello, Thank you for your high-rating and great review. We truly appreciate it!- The Retreat at Marlborough
I been 4 years living here and is been a safe place
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello, Thank you for taking the time to leave your review. We're so glad you're enjoying your time here!- The Retreat at Marlborough
everyone is friendly so far and welcoming, helps one another. Knowing you can have dogs is such A great thing.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello, Thank you for taking the time to leave your review, we're thrilled to hear you've been enjoying your time here! - The Retreat at Marlborough
Good place to live and best part close to highway and mall.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello, Thank you for your wonderful review and high star rating! We truly appreciate it!- The Retreat at Marlborough
Every time I have any issues they always respond and resolve them. I am very happy in this community.
Property Manager at The Retreat at Marlborough, Responded To This Review
Thank you again for taking the time to let us know how we did. We hope you have a great day!
I have been here for 3 years now I love the peace and tranquillity I get here the property is always kept clean and maintained Ace in the office is great he is very attentive to your needs and does his absolute best
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at The Retreat at Marlborough! We hope to be of service to you again in the future. Best wishes, The Retreat at Marlborough
Located off a brief interlude from Routes 495 and 290, the Retreat is a well-established apartment community situated amongst the evergreen trees in a wooded and cozy environment. Replete with today's sought after amenities--resort style pool, fully equipped gym and even a movie theater, The Retreat offers modern and well-sized apartment units. Take a dip in the pool or take your dog for a lovely nature walk. The Retreat is equipped for the established commuter or the telecommuter. Apartments are quiet and a good respite from the pace of city living.
Property Manager at The Retreat at Marlborough, Responded To This Review
Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!
Greystar is too expensive Zero help in killing 23 mice Inexcusable inefficient maintenance/management when it comes to rodents. Message after message, unanswered call after unanswered call.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please don't hesitate to reach out if there's anything additional we can do for you.
A fabulous apartment complex with extremely professional staff. You will love living here.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at The Retreat at Marlborough! We look forward to your next visit! Take care!
The Retreat at Marlborough is a very nice looking apartment community and I enjoy the relaxed atmosphere with the trees all around.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi there, thank you so much for your positive comments about The Retreat at Marlborough! Feel free to reach out to us if you need anything. Have a wonderful day.
A Great Community to Live! Family oriented and great neighbors! I would recommend The Retreat at Marlborough as a great choice to live. Convenient to all shopping and State Routes and Highways!
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi, thank you so much for the positive review! We hope you have a great day!
Since Greystar bought the property in April, living here has become a nightmare. Management staff are unresponsive, avoid dealing with residents, have no idea what they are doing, totally unprofessional. Ruined a pleasant experience in a short time.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi there, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to make this up to you. Please contact our manager at (508) 787-1030 so we can make your experience a positive one.
I have enjoyed my living experience here. It's a beautiful area, friendly neighbors, pet-friendly and warm staff.
Property Manager at The Retreat at Marlborough, Responded To This Review
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great community and location, apartment units themselves have fallen into disrepair, and maitenance requests are not being fulfilled.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Since we have taken over our mission is to provide the best service for residents. We would like to have a better understanding about your experience. Please reach out to us at (508) 787-1030 at your earliest convenience and we will do our best to resolve this with you.
I am actively telling people I know to not just avoid this property, but anything managed by Greystar. It is stunning how quickly they lost any good will I may have had for them. I cannot think of any area that has improved since they began managing the property. Even if I could afford the over 35% increase in rent, I would not want to stay here after my lease expires. They have made what I thought would be a great place to live feel more like one that I will be glad to be done with once the time comes for me to move out.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi there, I would like to get some more details about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (508) 787-1030. We look forward to hearing from you.
The Retreat at Marlborough is like being on vacation. Beautiful grounds, well thought out apartment layout with ample storage, nice amenities, friendly neighbors and convenient to everything. Very happy we chose this complex.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Overall I love the community 10/10 would recommend to anyone looking for a nice calm neighborhood where they can raise children.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at The Retreat at Marlborough! Please let us know if there is anything else we can do for you; we are more than happy to help!
It is overall a nice place to live, and overall I do like it here. I think though that if we are going to pay rents like Avalon or other newer luxury apartments then this property needs to be more up to par. Maintenance is lacking huge on follow ups and quality from my experiences. Hallways definitely need to be painted. The clubhouse needs to be able to be rented seeing it's advertised as an amenity. I was told it was rentable when I moved in and now it's not.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. As for the clubhouse reservations, we trying to get that up and running asap for all to use! We would like to have a better understanding about your experience. Please reach out to us at (508) 787-1030 at your earliest convenience and we will do our best to resolve this with you.
Great community, new management is responsive, community areas are very clean.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi there! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, The Retreat at Marlborough
Great place to live. Lovely exterior. Quiet and friendly neighbors. Pet friendly. Child friendly. Great in winter with the ice and snow removal.
Property Manager at The Retreat at Marlborough, Responded To This Review
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1. Insects/Mosquito screen door for balcony/patio area is NOT part-of/maintained by the apartment. When there are too many bugs/insects coming into your house, it would have been nice to have this door maintained properly by the management. 2. Mold issues are too frequent - Walls, Cabinets, closed rooms etc. (3/5 rooms have mold problems). 3. When an appliance is NOT working as expected, there is no meaningful alternative solution to it (especially when the appliance need to be replaced). 4. Although the response from maintenance crew is awesome, you would have to rely on one being in your apartment every week.
Property Manager at The Retreat at Marlborough, Responded To This Review
Thank you for sharing your feedback about The Point at Marlborough with us. We apologize for the issues and the inconveniences you have experienced. Please reach out to our office at (508) 787-1030 or leasingmarlborough@pancomgt.com to discuss your concerns. We value your residency and would be happy to speak with you.
Noisy neigbors with kids running around yelling, screaming all hours of the day and night management won't do anything they actually blame you for complaining,there been numerous attempt in car brake in, people driving at 40mph in the parking lot,trash been left out piled up,dog crap every where! And the list goes on trust me better off going somewhere else I can't wait to get outta here!!
Wheeler Hill's pricing aligns with other high-end luxury apartment complexes in the area and the leasing office may look high-end, however, their customer service in the front officec is terrible once you sign the lease. Don't be fooled by the great clubhouse, the pool was closed numerous times over the summer due to people sneaking in at night and tampering with the heater causing the pool to turn green. Despite the tampering, no additional security was added. The gym usually lacks cleaning supplies for the equipment and I have had more packages stolen from the clubhouse despite having a package delivery system many boxes are simply left out for anyone to take when the system is full. I have reported my concerns to management and was told each time they are working on it. I strongly recommend renting in another location while they continue to work on it here.
I put in an application and a $500 deposit on a place and was told the process would take about 5 days. I emailed to ask what my status was after almost 2 weeks and was told it's normal to wait that long and it could take longer! I waited another week and emailed, nope still nothing on the status of my application. I emailed again at 4 weeks and received no reply. At the 5 week mark I emailed and asked them to pull my application. That same day I heard back a reply of okay, your check will be mailed back to you. That's now been over 2 weeks and I haven't received the check back and no one ever emailed or called to find out why I pulled my application. I feel there was absolutely no communication from the office staff I dealt with and no explanation of why the process takes so long. I'm highly disappointed because I was hopeful when I initially went to look at the place. Good luck to others! I hope you have a better experience then I did.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (508) 787-1030 so we may assist you in moving forward towards a resolution. Thank you and we look forward to speaking with you soon!
I would not recommend living here. Even the cheapest apartment available is far too expensive. You might as well live in a box. It's the same size for much cheaper. Any "renovations" they make are done frugally. When they painted our building, they painted our door shut three times and since we basically had to kick the door to get in, the paint is cracked and chipped, just like all the other doors. They also made it sound so nice that the parking lot was getting sealed. They might as well have just spray painted it black. I can't even count how many potholes there are. And whoever they use to plow in the winter is terrible. Bring a shovel so you can walk in the side walks and actually get to your car. There were times where even after the plow came through, I still had five feet of snow to drive through (that was a foot deep) and my car got stuck several times. When we first moved in we tried using the gym once, but were disappointed to find out that most of the equipment was broken. They may have fixed this, but I'm not sure because I haven't been there since. As far as there online billing service, get ready for problems. For the first few months, I had to go to the office and have them fix it because it never worked properly. Finally, now that we've just moved out (Thank god!), they take their sweet time getting the security deposit back to you. They also owe us a few hundred dollars from the rent they took. They charged us a full month, even though we didn't live there for the entirety. Since the phone service usually just sends you in a never ending loop of useless information and automated messages, I went there myself to find out when we might see out money back. It could take a little over a month. Not very helpful when you low on funds since they drained our bank account on a monthly basis. I'm sure I could go on about several more problems, but I think I've made my point. Don't move here!
Property Manager at The Retreat at Marlborough, Responded To This Review
I am so very sorry to hear about these issues that you have had with our community. I would love to resolve any outstanding issues that you still have and look forward to that opportunity. Please contact me at sarah.mcneely@greystar.com
This is one of the top two worst places I have ever lived. Maintenance is terrible....put in a request and they mark it complete. They did this 5 times to one request and absolutely nothing was done. The say they offer 24 hr maintenance but the hot water heater in the apartment upstairs leaked at 4:00 am Sunday morning and we couldn't get anyone until 8:00 am. Water was running across the ceiling and leaking onto our bed. The maintenance man went upstairs, shut off their water and gave us a 5 gallon pail....that was his "fix". They showed up 11 days later to fix the ceiling and wall.....this is just two occasions....there are more. People are allowed to let their dogs do their business and not pick it up, especially large dogs. The people that lived upstairs from us had two children that would visit weekly, on the weekends, and they were allowed to run and jump for hours, sometimes until 2:00 am. We complained....nothing was done. They also pour grease down onto our patio furniture, twice. After the 2nd time, I clean our furniture and moved it off the patio. We never used the patio again......the grease left a huge stain on the patio cement......I complained.....nothing was done. Finally, I made an appointment for 3:00 pm, for the final walk through. In typical fashion,no one showed up....I dropped my keys at the office and couldn't get out of there fast enough!! Drive past this place......
Property Manager at The Retreat at Marlborough, Responded To This Review
Thank you for your feedback. Our goal is to present a positive, professional image at all times. We strive to deliver a consistently positive experience. We sincerely apologize if we have failed to meet these expectations. We also greatly appreciate you bringing these issues to our attention. We are committed to use this feedback to improve. We would like to address your specific concerns and strongly encourage you to contact us at 508-787-1030 or wheelerhill@greystar.com. We look forward to speaking with you soon.
I selected this appartment community because I liked the atmosphere and the leasing office. When wheeler hill transitioned from Bell Wheeler Hill to Heights at Wheeler Hill, the residents were left with no resident portal for about 2 months. Previously, the leasing office was always communicating changes and was always very polite. The leasing staff has changed, the communication is poor, and it doesn't feel like they really care about the residents. The new leasing staff seems very friendly when you first meet them. I don't usually visit the leasing office, so I didn't notice any problems to begin with (despite the lack of communication). However, when I had my first problem and addressed it to them, they didn't remember to do it the first time I called. Their demeanor was also very aggressive and defensive as if they expected me to verbally assault them. They made it very clear that they would not go out of their way to help me. I experienced the same thing the second time I had a problem that they didn't know how to solve. It's possible that they could get better, but I doubt it. I don't recommend living here at this time for the price paid. One thing that I will say, despite the bad service at the leasing office, is that the maintenance service is truly wonderful. They always come quickly to solve problems, and they always know exactly how to fix them.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Wheeler hill used to be a wonderful place to live before it was sold to Greystar, sense then, it has fallen into disrepair. The grounds are so neglected and under maintained that, over weekends, trash compactors frequently get blocked up and the result is a pile of trash 4 feet high and 20 feet long! Also, there are lights out all over the property, making it a seedy place to walk you dog after dark. Numerous attempts to have management take care of issues has resulted in nothing more than being "yessed off". For the money I suggest you look elsewhere.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
Great location - close to the mall, restaurants, and grocery stores. Also fairly close to the 495. The apartments are well kept and spacious. The management does a good job of fixing things and answering inquiries. I would recommend this place!
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi, thank you so much for your high rating! Thanks again for the recommendation, and have an amazing day!
Kudos for living away from the hustle and bustle of city life. Close enough for recreation at our own town beach for kayaking and relaxing. Accessible to major highways and universities. Appropriate response from maintenance staff. A bit on the expensive side. There is always room for improvement.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!
The physical apartment itself is good. There is plenty of room. The bathrooms are spacious but the bedroom closets are small. It lacks luster but has the option to customize. Some of the appliances are dated. The hallways lack appeal and appear dirty. The clubhouse is great. Plenty to do and very clean. The staff and residents are very helpful and friendly.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi there thank you for taking the time to leave us your honest feedback.
Convenient location to major highways. Decent amenities, however price is a little steep for the location.
Property Manager at The Retreat at Marlborough, Responded To This Review
Hi there thank you for taking the time to leave us your honest feedback.
The Retreat at Marlborough Photos
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Clubhouse
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Models
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One Bedroom One Bath (724 SF)
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One Bedroom One Bath (874 SF)
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Two Bedroom One Bath (964 SF)
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Two Bedroom One Bath (1097 SF)
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Two Bedroom Two Bath (1132 SF)
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Two Bedroom Two Bath (1177 SF)
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The Retreat at Marlborough has one to two bedrooms with rent ranges from $2,393/mo. to $7,620/mo.
You can take a virtual tour of The Retreat at Marlborough on Apartments.com.
The Retreat at Marlborough is in Metro West in the city of Marlborough. Here you’ll find three shopping centers within 2.5 miles of the property. Five parks are within 8.7 miles, including Felton Conservation Area, Honey Pot Hill Orchards, and Mount Pisgah Conservation Area.
What Are Walk Score®, Transit Score®, and Bike Score® Ratings?
Walk Score® measures the walkability of any address. Transit Score® measures access to public transit. Bike Score® measures the bikeability of any address.
What is a Sound Score Rating?
A Sound Score Rating aggregates noise caused by vehicle traffic, airplane traffic and local sources
21 Austen Way
Marlborough, MA 01752
Responded To This Review