The Monroe

Wonderful experience, Dionne was awesome! Great layout, helpful informative staff! Cannot wait to move in!

A great experience with Dionne Let me just say I looked at several apartments and once I got to The Monroe I was sold. Dionne at the front desk in the leasing office was amazing. Dionne gave me and my daughter a tour and was very informative, I had alot of questions and she answered them all. Whenever I sent Dionne an email or call she was quick at responding back, she made me and my daughter feel comfortable considering we was moving out of a house and into an apartment. I would definitely recommend family and friends to The Monroe and have them speak with Dionne.

Good experience I had a wonderful experience visiting The Monroe Apartments while searching for a new home. From the moment I walked in, I was greeted with a warm and friendly welcome. The staff was incredibly helpful, answering all my questions and providing detailed information about the available units and amenities. The atmosphere felt inviting, and the community seemed well-maintained and peaceful. It was a great experience, and I truly appreciated the warm reception. Highly recommend checking this place out if you're looking for a new apartment!

Maria is the best I had booked a tour for 4:30pm on Thursday, me and my partner went to The Monroe fully expecting to be booked for our tour. Turns out I didn’t finish filling out the information, both my partner and I were ready to be told to come back another day. Luckily for us Maria was able to accommodate us for a tour despite us not being on their system for an appointment. Maria was extremely helpful and extremely knowledgeable, we had come prepared with several questions and without asking Maria was able to answer every single question, security, dog. Amenities and every other little aspect one can think of when looking for a new place to stay. Despite it being late, Maria did not rush us or made us feel like we were in a rush, she was patient and made sure we were aware of all The Monroe has to offer and when my partner or I did randomly have a question she made sure she took her time instead of blowing us off. Unfortunately many agency’s act as if we were just a number to them and treat us as such but I can 100% say that with our experience Maria made us feel appreciated, welcomed and most importantly listened to. If it weren’t for our lease ending in June we would have joined The Monroe right than and there. The Monroe has a good one on their hands, Maria is the golden standard for which I wished every agency would treat their customers.

My boyfriend and I moved here in July and loved being here since! The leasing office staff always is so kind

Submitted an urgent request because my dryer stopped working randomly and maintenance came the very next day very promptly and had it fixed in less than an hour!! Thank you!!

Quite literally one of the worst places to live. Dirty carpets, mold, no hot water half the time, etc. Currently have rodents living in my walls.

The phone numbers provided on their website never get to the on-site team. I am a prospective customer, I have scheduled a virtual tour more than 5times but it never happens. The off-site team keeps telling me someone will call or that a virtual tour has been set up but nothing happens. I have called more than 8times in regards to this issue but it hasn't been made right.

We moved in and gave a month deposit plus $ 200 and the apartment with the grated and stained microwave, the super grated sink, the paint stained kitchen doors, the grated oven, a blind is missing, and they don't want to change anything.

Thr property was very nice, the staff not so much. Agreed to rent the place. I was given a not so user friendly tablet to do all my own paperwork. Was dealing with an untrained 12 year old staff member who wasn't very helpful. Her trainer was less helpful and seemed angry when you asked for help. After spending 30 - 40 minutes of signing up, the apartment I wanted is now unavailable. The price went up without notice during the time I spent signing up. You gotta be kidding me? Sounds like a used car dealer bait and switch. Seeing as though I was made to feel like I was a burden when I asked for help, I decided to look elswhere. If it wasn't for the poor customer service experience I would soon probably be a tenant. Thank you Charnee for making me feel unwelcome.

The apartments are freshly remodeled and in top shape along with the amenities in the club house facility. However more importantly this property management staff from Gloria to Ilene, Janae, and Trish all truly care about their tenants. Every interaction I have had has been genuine and I am excited to live here for another year! If you are looking for an apartment that is in a great location, low maintenance, holds competitive rent pricing, and has authentic people that care about you as an individual not just a tenant? Look no further!

I feel like i really got lucky this time around. I have had nothing but great experiences with the office and maintenance staff. In addition, the worst neighbor ever that I left my last place due to is no longer stomping above me at all hours of the night! Thanks Monroe Apartments!!!

Scheduling a viewing was like pulling teeth. The phone number on the website went to a call center, and literally any question you ask will be answered with, "Let me contact the property and ask them, they'll follow up with you in several days (which they did not)," and kind of defeats the purpose of having a human person answering the phone at all. My fiance and I never heard back from the property about our questions, but finally allowed the contact center to schedule an appointment and e-mail us the address. We drove an hour away to the appointment, only to find it's the wrong address and that the property isn't open for another hour, so we sit in the car for an hour trying to entertain an antsy 2 year old. Once it opens, no apologies are given, just a thoughtful, "Oh. So anyway.." We loved being close to work, the fireplace, and the open kitchen layout though, so through a lot of perseverance on our part, we finally got an application processed and moved in. It was six months into a 12 month lease before we received our fob for access to the gym, pools, sauna, and technology center. We went in to the office several times every week just to be told it isn't resolved yet (which they conveniently left out during the lease signing process), and request for financial accommodation for loss of access are ignored. Their justification was "didn't we tell you? we actually waived the amenities fee during leasing, so you're welcome!" They told us we could have just walked down the road to use their sister property during office hours, but we both WORK during office hours, so not exactly a solution to their breaking our lease agreement. Who takes off personal time from work to be allowed to workout or swim at your community? Pair that with towing guests, inaccurate information about renewal prices given much later than quoted, neighbors smoking on the balcony below us in non-smoking apartments, dogs left on their balconies being allowed to bark 24 hours a day, and constant sirens, I think it may be time to move on